Jobs in the United States

25+ jobs

Save this search

Added just now
PMP Dashboards Stakeholders Consultant
COOLSOFT
Raleigh, NC
The Program Manager is part of the Transformation Management Office (TMO). The position reports directly to the Program Sponsor (Chief Deputy Secretary) along with the Technical Program…
Added 23 mins ago
AI
Facilities Maintenance Manager
ABM Industries
Wilton, CT
- $141,400 USD / year
As the Facilities Maintenance Manager, you will be responsible for overseeing the maintenance and upkeep of our facilities. This includes managing the maintenance team, developing, and…
Added 32 mins ago
IT Finance Manager / Finance Budget
Hartford HealthCare Corp.
Farmington, CT
· Willingness to operate in a collaborative, matrix reporting environment and cross functional teams
Added 32 mins ago
Principal Power Control & Automation Eng
FAITH TECHNOLOGIES INC
MENASHA, WI
Added 59 mins ago
MC
Manager, Maintenance II
Mativ Conwed
Minneapolis, MN
- $86,000 to $111,000 USD / year
Participate in cross functional teams to share best practices and improve performance of all assets.
Added 1 hour ago
Nurse Manager II, PMG
Kaiser Permanente
Watsonville, CA
…leaders and overseeing highly complex workstreams with large program impact; leading the development and implementation of plans, policies, and processes for data gathering, using relevant…
Added 1 hour ago
Nurse Manager II, OR/PACU
Kaiser Permanente
Richmond, CA
Manages care delivery operations and programs within a twenty-four-hours-a-day, seven-days-a-week operational environment by: developing strategic partnerships with physicians, subject…
Added 1 hour ago
Nurse Manager II - Adult Primary Care
Kaiser Permanente
San Mateo, CA
…leaders and overseeing highly complex workstreams with large program impact; leading the development and implementation of plans, policies, and processes for data gathering, using relevant…
Added 1 hour ago
Nurse Manager II, Labor and Delivery Postpartum
Kaiser Permanente
Anaheim, CA
Manages care delivery operations and programs within a twenty-four-hours-a-day, seven-days-a-week operational environment by: developing strategic partnerships with physicians, subject…
Added 2 hours ago
Coding Operations Education Consultant WFH
HCA Healthcare
Nashville, TN
This individual is a contributing member of a cross functional team, which includes division staff, Central Coding Unit (Parallon), practice leadership, business owners, project management,…
Added 2 hours ago
Staff ML Systems Engineer
General Motors
Olympia, WA
Define the platform vision and roadmap Work with cross-team and cross-functional leads to understand current and future needs, translating their input into an aligned platform vision and an…
Added 3 hours ago
Pharmacy Innovation Project Manager (Specialty Pharmacy)
Excellus BlueCross BlueShield
Rochester, NY
…assigned and interrelated Pharmacy Innovation projects and programs through the innovation cycles of ideation, assessment, delivery, and refinement. Following the launch of the program to…
Added 4 hours ago
Earth-Orbit Flight Dynamics Section Manager
The Aerospace Corpor
Colorado Springs, CO
The Aerospace Corporation is the trusted partner to the nation's space programs, solving the hardest problems and providing unmatched technical expertise. As the operator of a federally…
Added 4 hours ago
Earth-Orbit Flight Dynamics Section Manager
The Aerospace Corpor
Colorado Springs, CO
The Aerospace Corporation is the trusted partner to the nation's space programs, solving the hardest problems and providing unmatched technical expertise. As the operator of a federally…
Added 4 hours ago
W
(USA) Staff, Product Manager - Health and Wellness
Walmart
BENTONVILLE, AR
- $110,000 to $220,000 USD / year
The Staff Product Manager leads strategy and execution for complex products, driving end-to-end outcomes from discovery through launch and value realization. This senior individual…
Added 4 hours ago
W
(USA) Staff, Product Manager - Offsite Ads
Walmart
SUNNYVALE, CA · HOBOKEN, NJ
- $132,000 to $286,000 USD / year
As a Staff Product Manager at Walmart, you will lead strategy and execution for complex products, driving end-to-end outcomes from discovery through value realization. This role requires…
Added 4 hours ago
W
(USA) Staff, Technical Program Manager
Walmart
BENTONVILLE, AR
- $110,000 to $220,000 USD / year
The (USA) Staff, Technical Program Manager leads complex, multi-faceted technology programs by defining goals, managing dependencies, and aligning deliverables with strategic objectives.…
Added 4 hours ago
W
(USA) Staff, Product Manager
Walmart
SUNNYVALE, CA
- $143,000 to $286,000 USD / year
As a Staff Product Manager at Walmart, you will lead strategy and execution for complex products, driving end-to-end outcomes from discovery through value realization. This role requires…
Added 5 hours ago
Senior Program Integrator – IBCS Hardware
Integration Innovation, Inc. (i3)
Huntsville, AL
The Senior Program Integrator will provide critical, high-level support to the Product Manager for the Integrated Battle Command System (IBCS) - Hardware. This strategic role requires a…
Added 6 hours ago
Major Incident Manager
GD Information Technology, Inc.
Remote, United States
Engage and coordinate cross-functional technical resources as necessary, ensuring all steps and activities required for escalation are executed efficiently.
Added 6 hours ago
Major Incident Manager
GD Information Technology, Inc.
Remote, United States
Engage and coordinate cross-functional technical resources as necessary, ensuring all steps and activities required for escalation are executed efficiently.
Added 7 hours ago
FC
ERP Systems Administrator (Business Analyst III)
Fairfax County
Fairfax, VA
- $42.68 to $74.68 USD / hour
Under the general supervision of the Enterprise Applications Manager within the IT Services Branch of the FCPA, this position serves as the lead system administrator for the agency’s HR,…
Added 9 hours ago
Director of Advancement
Book Harvest
Durham, NC
Embody our mission and culture (5%): Participate in all-staff meetings, retreats, and program visits, pursue ongoing professional development, and champion our Diversity, Equity, Belonging,…
Added 9 hours ago
SO
Performance and Technical Management (PTM) Fiscal Coordinator - Accounting Officer Coordinator
State of Minnesota
MN
- $36.59 to $54.25 USD / hour
Skill in leading cross-functional teams and mentoring financial staff in complex financial systems and compliance requi
Added 10 hours ago
Lead Engineer- Substation Design (Hybrid Schedule)
Eversource Energy
Manchester, NH
Foster teamwork and cross-functional collaboration

Intuit

Staff Customer Experience Manager

SAN DIEGO, CA, United States
MOUNTAIN VIEW, CA, United States

Apply About employer

Applications open in a new tab.

Job details

Experience: 7+ years of experience in customer experience, service design, or CX strategy roles, including experience implementing AI-driven solutions
Posting language: English
Posted: Oct 3, 2026

Original job description

Overview

GBSG’s Customer Support and Customer Experience for the Small and Medium Business team (SMB) is on a mission to reimagine the way we service our customers. The mandate is to reimagine the product support experience across key segments including Accountants, Mid-Market, SMB and Payroll.

We are seeking a highly skilled and customer-obsessed Staff Customer Experience Manager to help shape our vision of an AI-led “done-for-me world” for our Experts. In this role, you will own the experience design for one or more key touch points, such as routing, knowledge management, or case management, partnering closely with product, design, and engineering to bring that vision to life.

The ideal candidate has a proven track record of designing and improving service and support experiences at scale, in close partnership with data scientists, designers, engineers, product managers, and program managers. You have demonstrated excellence in the core skills of CX craft, from deep customer empathy (the Heart), and strong analytical and data skills (the Brain), to rallying a team around the highest-impact opportunities (the Muscle).

You will join a collaborative and dynamic team of customer experience professionals and cross-functional partners who are shaping a critical component of Intuit’s next phase of growth.

If you are passionate about solving customer problems, want to learn from the best and thrive in a role where people, processes, and AI-driven technology fuel growth and innovation, then we want to hear from you!

Responsibilities

Identify and champion opportunities to apply Intuit Assist and other AI capabilities at key touch points in the Expert journey, improving the quality and consistency of the support experience.
Translate customer and Expert insights into experience strategies and a prioritized set of improvements, using quantitative and qualitative measures, and define the CX metrics that show whether those improvements are working.
Partner with design, engineering, and product to define clear experience requirements so humans and technology work seamlessly together to delight customers.
Run structured voice-of-the-Expert programs after each release to track adoption, surface friction points, and drive continuous iteration.
Use journey mapping and data and pattern analysis to spot emerging trends, then turn those insights into recommendations for experience and process improvements.
Raise the bar on yourself and your peers by continuously learning about AI/ML and other emerging technologies shaping the support experience, and sharing what you learn
Keep an outside-in view of the CX landscape by staying current on industry trends and best practices for integrating AI/Gen AI into support operations.

Qualifications

7+ years of experience in customer experience, service design, or CX strategy roles, including experience implementing AI-driven solutions
Track record of listening to and partnering closely with customers, Experts, and stakeholders to identify pain points and convert them into clear experience strategies and priorities.
Demonstrated ability to use a structured, data-backed approach to diagnose experience gaps and prioritize fixes
Reputation for partnering with cross-functional teams to ship experience improvements that drive measurable results
Excellent collaboration and communication skills, with the ability to align cross-functional teams and stakeholders around a shared experience vision
Working knowledge of SaaS support and service platforms, with enough technical fluency to engage credibly in design and architecture discussions with engineering. AI/ML familiarity is a plus.
Experience working within Agile or iterative development environments
Undergraduate degree required; a degree in human-centered design, communications, business, or a related field is preferred; equivalent experience will be considered.

Intuit provides a competitive compensation package with a strong pay for performance rewards approach. This position may be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs (see more about our compensation and benefits at Intuit®: Careers | Benefits (https://www.intuit.com/careers/benefits/full-time-employees/) ). Pay offered is based on factors such as job-related knowledge, skills, experience, and work location. To drive ongoing fair pay for employees, Intuit conducts regular comparisons across categories of ethnicity and gender.

The expected base pay range for this position is:

San Diego $160,000 - $216,500

Mountain View, CA $168,000- $227,000

EOE AA M/F/Vet/Disability. Intuit will consider for employment qualified applicants with criminal histories in a manner consistent with requirements of local law.

Apply About employer

Report this job