Payroll Tax Operations Manager 2

Come join Payroll Tax Operations (PTO) as a senior people leader responsible for a multi-team organization of payroll tax experts. In this role you will lead Managers and senior Tax Processors accountable for the end-to-end resolution of payroll tax issues across all four core processes: Notices, Corrections, Amendments, and Pay & File. We are looking for a proven operations leader with deep payroll tax expertise, a track record of developing managers and building leadership bench strength, and the strategic discipline to drive performance, quality, and customer outcomes at scale across a high-volume case environment.

This role requires a leader who has personally mastered complex State and Federal payroll tax resolution and has since demonstrated the ability to build, coach, and scale teams - and their leaders - to do the same. The ideal candidate is a payroll tax operations executive-in-the-making, not a generalist.

Responsibilities

• Shape and own the annual strategy and operating plan for your organization, translating PTO vision into team-level priorities, capacity plans, and measurable outcomes aligned to department and business-unit goals.
• Lead, coach, and develop a team of Managers (M1s) and senior Tax Processors; drive leadership calibration, succession planning, and organizational design decisions across multiple teams.
• Own delivery, quality, and compliance outcomes across your entire organization, ensuring SLA attainment, backlog elimination, and audit-ready documentation across all case types and jurisdictions.
• Serve as the senior escalation point for executive-visibility issues: high-dollar penalty assessments, multi-quarter and multi-entity audit inquiries, agency relationship matters, and systemic compliance risks - arriving with a resolution strategy and stakeholder communication plan.
• Drive operational excellence at scale through Lean management systems: standardize Daily Huddles, WIP reviews, Gemba Walks, and performance board management across teams; hold M1s accountable for consistent execution.
• Own workforce planning across the organization: forecast seasonal volume (quarter-end, year-end, W-2/amendment season) using capacity modeling, and make staffing, hiring, and cross-training decisions ahead of demand.
• Govern SOP and Knowledge Base standards across teams; ensure regulatory changes (IRS and state) are translated into updated procedures, training, and effective-date communications organization-wide.
• Partner cross-functionally with Product, Engineering, Compliance, and Customer Success leadership to eliminate upstream defect drivers, influence roadmap priorities, and represent PTO in business-level planning.
• Own executive reporting: build and present data-driven scorecards on quality, throughput, aging, and customer impact to senior leadership, with clear insights and recommended actions.
• Lead significant organizational change - process redesign, tooling migrations, AI-enabled workflow adoption - while sustaining performance and engagement through the transition.

Qualifications

• 8+ years of people management experience in payroll tax operations or a related high-volume service environment, including 3+ years leading managers or multiple teams (15–40+ FTEs), with a demonstrated record of developing leaders.
• 7+ years of hands-on payroll tax experience with deep expertise in notice resolution, amended return preparation, and payroll error correction across multiple states - beyond general payroll administration.
• Proven experience resolving the most complex IRS and state agency matters, including high-dollar penalty assessments, abatement negotiations, multi-quarter audits, and state balance-due and delinquency escalations.
• Demonstrated experience overseeing preparation and approval of amended Federal (Form 941-X, W-2c) and State payroll tax returns across 10+ states, including jurisdictions with complex local requirements such as PA, OH, and more.
• Expert knowledge of federal payroll tax law: FICA, FUTA, FITW, employment tax deposit schedules, and associated penalty and interest structures.
• Multi-state payroll tax mastery: reciprocal agreements, resident and nonresident taxation, SUI account management, and local tax compliance across jurisdictions.
• Demonstrated success in workforce planning and predictive capacity modeling to forecast seasonal spikes and prevent backlogs before they occur.
• Proven ability to lead organizational change, optimize complex systems, and build high-performing cultures through intentional leadership coaching.
• Executive-level communication skills; able to distill complex payroll tax and operational issues into clear insights and recommendations for senior leadership and cross-functional partners.
• High proficiency with data-driven scorecards and analytics to evaluate multi-team performance and inform strategic decisions; comfortable using AI to enhance daily operations.
• Proficiency with at least one enterprise payroll platform and case management systems such as Salesforce. Prior leadership experience at a payroll service bureau, PEO, or multi-client tax operations center strongly preferred.
• BS/BA in Accounting, Finance, or Business preferred; equivalent experience accepted.
• Active Certified Payroll Professional (CPP) strongly preferred.

Intuit provides a competitive compensation package with a strong pay for performance rewards approach. This position may be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs (see more about our compensation and benefits at Intuit®: Careers | Benefits). Pay offered is based on factors such as job-related knowledge, skills, experience, and work location. To drive ongoing fair pay for employees, Intuit conducts regular comparisons across categories of ethnicity and gender.