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Executive Product Solutions Director (Data, AI & GenAI Architecture)
JPMC page
Jersey City, NJ · NY
Design scalable, cloud-native architectures for Generative AI systems, including Retrieval-Augmented Generation (RAG), agentic workflows, and traditional machine learning solutions.
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Manufacturing Engineering Technician
FERROTEC USA CORPORATION
Livermore, CA
- $29 to $32 USD / hour
Ferrotec (USA) Corporation is a technology company with a worldwide presence in various end products, manufacturing systems, and industries serving primarily the semiconductor industry. We…
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FU
Production Control Clerk
FERROTEC USA CORPORATION
Livermore, CA
- $21 to $26 USD / hour
Ferrotec (USA) Corporation is a technology company with a worldwide presence in various end products, manufacturing systems, and industries serving primarily the semiconductor industry. We…
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Tax Pro Advisor
Tax Alchemy
Remote, United States
- $80,000 to $110,000 USD / year
Proficiency with tax research, planning, and workflow tools, including platforms such as CS Planner, Google Workspace, Slack, and CRM systems.
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Lead Solution Architect
CVS Shared Services Resources LLC
Remote, United States
…enterprise-level initiatives with a focus on healthcare payer systems. The ideal candidate will bring a strong background in legacy systems, modern cloud technologies, and emerging AI…
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Environmental Engineer Intern
Arcadis
Irvine, CA
- $26.96 to $33.7 USD / hour
Can expect to get involved in systems design, hydraulic evaluation, developing design reports, construction documents and specifications, as well as construction oversight.
Added 1 min ago
SI
Research Associate II/Sr. Research Associate – Surface Chemistry
Sarmal Inc
United States
- $72,000 to $85,000 USD / year
…work integrates molecular biology, chemistry, and advanced systems engineering to enable faster, more precise, and more accessible genomic…
Added 1 min ago
Senior Analyst: Workforce Management
Vail Resorts
NH
Experience with workforce planning, labor standards, workforce analytics, scheduling systems, or workforce management technologies.
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Industrial Maintenance Tech
DARTMOUTH PRINTING CO., INC.
Hanover, NH
Added 1 min ago
Maintenance Technician
ManpowerGroup
Hanover, NH
…into a role where I can keep production equipment and building systems running safely and reliably. I’m looking for a team where I can apply my hands-on maintenance skills, troubleshoot…
Added 1 min ago
Industrial Maintenance Tech
DARTMOUTH PRINTING CO., INC.
Hanover, NH
Added 1 min ago
Industrial Maintenance Tech
DARTMOUTH PRINTING CO., INC.
Hanover, NH
Added 1 min ago
Sr Engineer - Substation Equipment (Hybrid Schedule)ID)
Eversource Energy
Hooksett, NH
The Senior Engineer will work with complex systems and equipment, while providing engineering and technical services to support our growing organization. We offer a unique and exciting…
Added 1 min ago
LU
Analyst II, Regulatory Accounting
Liberty Utilities
Londonderry, NH
- $68,000 to $95,000 USD / year
Experience using ERP or reporting systems; SAP preferred.
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Export Licensing Specialist (EAR / ITAR)
Teledyne
Hudson, NH
Familiarity with SNAP-R, DECCS, OCR EASE, SAP GTS, or similar trade compliance/export licensing systems
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Director, Customer Business Unit
Celestica
Merrimack, NH
Significant experience with information and management systems-not just planning them but implementing and adapting them to be meaningful in achieving superior results in complex operations
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Sales Operations Manager
Celestica
Merrimack, NH
The Sales Operations Manager (SOM) role ensures Celestica’s sales systems and processes operate correctly and efficiently, enabling the global sales organization’s opportunity pursuit. The…
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Business Portfolio Lead
Corning Incorporated
Keene, NH
Partners with portfolio analysts, opportunity planning resources, and technical systems resources to improve planning, governance, reporting, workflows, and portfolio management tools.
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MMIC CAD/Layout Specialist
BAE Systems
Nashua, NH
…Mars Rover to protecting the F 35 fighter jet. At Electronic Systems, you ll be among the brightest minds, working on the aerospace and defense industry s most difficult problems. Drawing…
Added 1 min ago
Senior Principal Engineer - RF
BAE Systems
Nashua, NH
…team you want to be a part of? Come build your career with BAE Systems. Our engineers are the lifeblood of our company. With our robust offering of educational and career development…
Added 1 min ago
DO
Customer Support Manager
Department of Parks & Recreation
CA
- $9,387 to $12,579 USD / month
Support remote park connectivity solutions, including Starlink satellite systems, cellular, and VPN networks.
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Test Solution Software Architect
BAE Systems
Nashua, NH
BAE Systems Inc. is dedicated to protecting those who protect us. We develop and support the most complex systems in the world, where reliability is not just a requirement, it is a…
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Technical Director
BAE Systems
Nashua, NH
Our Need: Creative and innovative engineers with prior systems, hardware, or software engineering experience with the potential to outthink world class reverse engineers.
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VP of Design and User Experience
Cengage Group
Manchester, NH
Establish scalable build systems and governance models, incorporating AI-assisted prototyping, accessibility checks, and personalization engines to ensure consistency and quality.
Added 1 min ago
Principal Engineer, System Planning (Hybrid Schedule)
Eversource Energy
Manchester, NH

Intuit

Consumer Group Expert Services Operations - Program Design & Operations

FRISCO, TX, United States

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Job details

Posting language: English
Posted: Aug 15, 2026

Original job description

Overview

The Expert Network is one of Intuit's largest people organizations, sitting within Expert Services - part of the Consumer Group that brings together TurboTax, ProTax Group, and CreditKarma - a workforce of tax professionals and financial experts who deliver assisted and full-service tax experiences to millions of customers every year. The Expert Network Center of Excellence (COE) is the function responsible for designing the standards, frameworks, and strategy that enables that workforce to deliver consistently excellent experiences across every business line and season.

As our Program Design & Operations lead, you'll own the operational backbone that the Expert Network runs on. That means designing and governing the service delivery standard work, setting the quality framework that defines what "good" looks like at the program level, and owning the tax content and knowledge management infrastructure that keeps our workforce accurate, confident, and current. This is a diverse workforce spanning multiple roles, expertise levels, and delivery models - the frameworks you design need to account for that breadth and translate into clear, executable standards across the full range of how we serve customers.

This role is well suited for someone who thrives on building the systems others execute from, brings rigor to complex program design, and is energized by work that directly shapes how experts show up for customers at the moments that matter most.

Responsibilities

Service Delivery Standard Work - Design, document, and govern the SD standard work playbook that Service Delivery teams execute each season. Own the framework end-to-end - ensure it's current, consistently applied, and ready before each peak period. The Q3 tax season (Feb–Apr) is the non-negotiable anchor.
Quality Review Team - Programmatic Layer - Own the Quality Review Team framework at the program level - setting quality standards, defining calibration benchmarks, and closing the quality loop across Service Delivery. Partner with Service Delivery Group Managers on calibration cycles. Service Delivery executes the reviews; you govern the framework and ensure Quality Review Team data drives meaningful improvement.
Tax Content & Knowledge Management - Own end-to-end tax content strategy and the knowledge management infrastructure supporting experts across all business lines. Ensure content is current, accurate, and enables expert confidence. Content governance stays COE regardless of delivery tooling.
Cross-Season Readiness Planning - Drive readiness planning across all three annual peaks. Coordinate with Service Delivery, Learning & Development, and partner teams to ensure standard work, content, and quality frameworks are in place before each season. Proactively identify and resolve gaps before they become in-season risks.
Service Recovery Partnership - Partner with Service Recovery teams and the Office of the President on preventing quality and service escalations before they occur. Service Recovery addresses quality and experience failures - not technical or tool issues - and COE's standard work, Quality Review Team frameworks, and content infrastructure are the upstream inputs that determine whether those escalations happen in the first place. Ensure COE's frameworks are continuously informed by service recovery signals and trends.
Framework Governance & Continuous Improvement - Maintain authoritative documentation for all Program Design workstreams. Identify gaps and drive simplification with a continuous improvement mindset. Build capability in Service Delivery leaders to sustain operational excellence.

Qualifications

Experience & Industry Expertise

5–7 years of experience in program management, service delivery operations, content strategy, or related fields; experience in tax services, financial services, or SaaS preferred.
Demonstrated experience designing and governing operational frameworks or standards at scale - with ownership from design through governance.
Familiarity with knowledge management systems, quality assurance frameworks, or content strategy for expert or advisor workforces a strong plus.

Educational Background

We value knowledge and skills built through experience. Whether your background comes from formal education, industry certifications, professional development, or years of doing the work, what matters is the expertise you bring. Relevant domains include service delivery operations, quality program management, content strategy, knowledge management, or seasonal workforce programs.

Customer-Centered Mindset

Connects every framework design decision to what it means for experts and the customers they serve. Understands that the quality of the standard work COE designs is the quality ceiling for expert delivery.

Program Design & Execution Rigor

Proficient in developing program plans, governance models, and operating rhythms that sustain performance across high-stakes, seasonal cycles. Skilled at managing complex interdependencies and proactively surfacing risks before they become in-season blockers.
Applies a continuous improvement mindset - identifies friction, simplifies processes, and builds frameworks that others can execute reliably without constant COE involvement.

Enable Scale & Velocity

Builds repeatable frameworks and templates that scale across the Expert Network. Defines standards that outlast any single program cycle.

Leadership & Collaboration

Strong cross-functional partnership skills across Service Delivery Group Managers, L&D, our operations team (focused on workforce management, capacity planning, and staffing strategies), and technology teams. Communicates complex operational frameworks clearly. Leads through influence - Service Delivery executes your frameworks because they trust the design.

Execution Orientation

Proven ability to manage multiple workstreams in a fast-paced, seasonal environment, delivering measurable business impact. Proactive in anticipating dependencies, risks, and resource gaps, working swiftly to resolve them.

Intuit provides a competitive compensation package with a strong pay for performance rewards approach. This position may be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs (see more about our compensation and benefits at Intuit®: Careers | Benefits (https://www.intuit.com/careers/benefits/full-time-employees/) ). Pay offered is based on factors such as job-related knowledge, skills, experience, and work location. To drive ongoing fair pay for employees, Intuit conducts regular comparisons across categories of ethnicity and gender.

The expected base pay range for this position is:

San Diego $137,500 - $186,000

Mountain View, CA $147,500- $199,500

New York $131,500- $178,000

EOE AA M/F/Vet/Disability. Intuit will consider for employment qualified applicants with criminal histories in a manner consistent with requirements of local law.

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