Jobs in the United States

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Added 2 mins ago
Incident Response and Forensic Analyst
The Aerospace Corpor
Colorado Springs, CO
The Aerospace Corporation is the trusted partner to the nation's space programs, solving the hardest problems and providing unmatched technical expertise. As the operator of a federally…
Added 2 mins ago
Incident Response and Forensic Analyst
The Aerospace Corpor
Colorado Springs, CO
The Aerospace Corporation is the trusted partner to the nation's space programs, solving the hardest problems and providing unmatched technical expertise. As the operator of a federally…
Added 2 mins ago
Intermediate Decision Science Analyst - P&C Analytics
USAA
Colorado Springs, CO
This Intermediate Decision Science Analyst role is integral to optimizing underwriting strategies within the personal lines Property & Casualty business. The role will be responsible for…
Added 29 mins ago
TA
Space Enterprise Optimization Analyst
The Aerospace Corpor
Colorado Springs, CO
- $86,600 to $150,400 USD / year
Developing and presentingtimelyand technicallyaccuratepresentations and reports that clearly communicate analysis results and provide recommended solutions to technical leads, management,…
Added 29 mins ago
TA
2027 Space Debris and Satellite Disposal Analyst
The Aerospace Corpor
Colorado Springs, CO
- $100,000 to $140,000 USD / year
Contribute to a variety of projects involving technical analyses and software development relating to multiple focus areas of the section, including space object and debris environment…
Added 29 mins ago
BH
Business Systems Analyst - Transportation Services
Black Hills Energy
Golden, CO
- $31,533 USD / year
The Business Systems Analyst - Transportation Services is responsible for supporting the business needs of all Gas Supply and Transportation Services (GSTS) software applications. The…
Added 29 mins ago
BH
Regulatory Analyst I, II or Senior
Black Hills Energy
Golden, CO
- $31,533 USD / year
Essential Functions:* Monitor, review, research and analyze federal and state regulatory requirements and industry issues and present to appropriate stakeholders.* Assist in the development…
Added 41 mins ago
Senior Compliance Analyst
Behavior Frontiers
El Segundo, CA
The Senior Compliance Analyst is an experienced healthcare compliance professional responsible for supporting the implementation, administration, and continuous improvement of the…
Added 53 mins ago
Principal Configuration Analyst
CORP-Corporate Office
United States
In this role, you will focus heavily on Subcontractor Data Requirements Lists (SDRLs) and Contractor Data Requirement Lists (CDRLs), as well as Data Management in general. You'll be…
Added 1 hour ago
Exenta ERP Analyst
BCI Brands
NY · New York, NY
We are seeking an experienced ERP and Applications Business Analyst to serve as the primary technical and functional resource for our Exenta (by Aptean) ERP platform and its integration…
Added 1 hour ago
Energy and Water Manager
BB&E
Cleveland, OH
BB&E is an employee-owned full service civil and environmental engineering and consulting firm, headquartered in Northville, Michigan, which services both the Federal and Industrial sectors…
Added 1 hour ago
Technical Support Analyst
Ford Motor Company
Allen Park, MI
Vehicle discount program for employees and family members and management leases
Added 1 hour ago
CO
PROGRAM SPECIALIST - RISK ANALYST I
City of Stockton
Stockton, CA
- $38.48 USD / hour
The Human Resources Department has an immediate opening for a part-time Risk Analyst I. The Risk Analyst I will perform a variety of tasks in support of multiple projects and will complete…
Added 1 hour ago
Trade Marketing Analyst
SIGMA
Remote, United States
Create and deliver comprehensive category reviews and execute category initiatives with client in collaboration with stakeholders including but not limited to Revenue Management, Category…
Added 1 hour ago
Trade Marketing Analyst
SIGMA
Remote, United States
Create and deliver comprehensive category reviews and execute category initiatives with client in collaboration with stakeholders including but not limited to Revenue Management, Category…
Added 1 hour ago
Trade Marketing Analyst
SIGMA
Remote, United States
Create and deliver comprehensive category reviews and execute category initiatives with client in collaboration with stakeholders including but not limited to Revenue Management, Category…
Added 1 hour ago
Trade Marketing Analyst
SIGMA
Remote, United States
Create and deliver comprehensive category reviews and execute category initiatives with client in collaboration with stakeholders including but not limited to Revenue Management, Category…
Added 1 hour ago
Trade Marketing Analyst
SIGMA
Remote, United States
Create and deliver comprehensive category reviews and execute category initiatives with client in collaboration with stakeholders including but not limited to Revenue Management, Category…
Added 1 hour ago
Trade Marketing Analyst
SIGMA
Remote, United States
Create and deliver comprehensive category reviews and execute category initiatives with client in collaboration with stakeholders including but not limited to Revenue Management, Category…
Added 1 hour ago
Trade Marketing Analyst
SIGMA
Remote, United States
Create and deliver comprehensive category reviews and execute category initiatives with client in collaboration with stakeholders including but not limited to Revenue Management, Category…
Added 1 hour ago
Trade Marketing Analyst
SIGMA
Remote, United States
Create and deliver comprehensive category reviews and execute category initiatives with client in collaboration with stakeholders including but not limited to Revenue Management, Category…
Added 1 hour ago
Trade Marketing Analyst
SIGMA
Remote, United States
Create and deliver comprehensive category reviews and execute category initiatives with client in collaboration with stakeholders including but not limited to Revenue Management, Category…
Added 2 hours ago
Coding Analyst I-SelectHealth
Intermountain Health
Jefferson City, MO
The Coding Analyst I for SelectHealth provides general expertise in the areas of all areas of coding (professional, facility (inpatient and outpatient), drug, Durable Medical Equipment…
Added 2 hours ago
Senior Associate - Business Development - Technology Development
Mayo Clinic
Phoenix, AZ
…individual contributor, responsible for completing workflows and processes, and for developing assessments, reports, analyses, business plans, market research and other material related to…
Added 2 hours ago
Senior Analyst, Cybersecurity Operations & Response
Fox Rothschild LLP
Kansas City, MO
As a member of the Information Services Department, the Senior Analyst, Cybersecurity Operations & Response supports the execution and continuous improvement of the Firm's Cybersecurity…

Internova Travel Group

Technical Support Analyst

Beverly Hills, CA, United States

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Job details

Apply by: Nov 3, 2027
Posting language: English
Posted: Nov 3, 2026

Original job description

Overview

Internova Travel Group is one of the largest travel services companies in the world with a collection of leading brands delivering high-touch, personal travel expertise to leisure and corporate clients. Internova manages leisure, business and franchise firms through a portfolio of distinctive divisions. Internova represents more than 100,000 travel advisors in over 6,000 company-owned and affiliated locations predominantly in the United States, Canada and the United Kingdom, with a presence in more than 80 countries. Click here for more information about Internova Travel Group.

Responsibilities

Internova is currently looking for a Technical Support Analyst to provide technical expertise and trouble-shooting, finding solutions and supporting hardware, software, and operating systems in an inter-networked environment, which includes different desktop/laptops operating Windows OS and Mac OS (desktop applications, browsers, printers, and telecommunications and video). Additionally, you will assist in the process the onboarding new hires joining the company.

This role will have a hybrid work schedule. Some of the week in our Beverly Hills Office (345 N. Maple Dr) , and some of the work week at home. Looking for candidates within easy commuting distance to the Beverly Hills Office.

Field incoming help requests from end users via both telephone and e-mail in a courteous manner.
Document all pertinent end user identification information, including name, department, contact information, and nature of problem or issue.
Responsible for first line Tier 2 technical support.
Work with vendor support contacts and teammates to resolve technical problems with desktop computing equipment and software.
Utilize remote control software to remotely troubleshoot and fix user problems.
Image, configure, and maintain laptops, desktops, and printers.
Troubleshoot phone issues (with assistance from in-house telecom department as needed).
Support various software packages including Microsoft Office, anti-virus, backup, email clients, ActiveSync, VPN client, Adobe Products, Internet Browsers and various GDS software.
Perform system administration of Microsoft Active Directory, Exchange and Office 365 user management.
Escalate IT issues when necessary.
Develop user training manuals, help sheets, frequently asked questions (FAQs) and procedures for end users where applicable.
Able to work extended hours in the event of serious problems or scheduled work.
Able to work as part of the after-hours team rotation for on-call.
Provide clear & concise information through written and verbal communications.
Evaluate documented resolutions and analyze trends for ways to prevent future problems.
Build rapport and elicit problem details from help desk customers.
Record, track, and document the help desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution.
Access software updates, drivers, knowledge bases, and frequently asked questions resources on the Internet to aid in problem resolution.
Identify and learn appropriate software and hardware used and supported by the organization.
Perform hands-on fixes at the desktop level, including installing and upgrading software, installing hardware, implementing file backups, and configuring systems and applications.
Performing preventative maintenance, including checking and cleaning of workstations, printers, and peripherals.
Test fixes to ensure problem has been adequately resolved.
Perform post-resolution follow-ups to help requests.
Responsible for improving systems and processes within the end user standards leveraging improvements in technologies to provide efficiencies with service delivery.

Qualifications

Associate’s degree in MIS/CIS or equivalent business/industry training and at least 3 years of equivalent on-the-job experience.
3+ year(s) experience supporting end-user computing technical service support in a business environment.
Familiarity with ITSM tools (e.g., ServiceNow, BMC, Salesforce, or equivalent).
Hands-on experience with IT system implementation and troubleshooting support for core Microsoft technologies, including Windows 10/11, Microsoft 365, Teams, and Active Directory. Experience with Intune, SCCM, or similar tools is a plus.
Experience supporting Mac OS is a plus.
Experience with onboarding process a plus.
Experience supporting remote users via VPN, RDP, and other remote access tools.
Understanding basic cybersecurity principles and ability to follow IT security policies and best practices.
Good time management and multi-tasking skills.
Relevant certifications such as CompTIA A+, Network+, Microsoft Certified Professional (MCP), or ITIL Foundation preferred.
Ability and willingness to travel overnight occasionally for implementation and support of company locations nationwide.
Ability to work a standard five-day work week, with at least three (3) days per week onsite at a designated company location.
Flexibility to work occasionally after-hours or weekends as needed.
Ability to participate in on-call rotation schedules when necessary.
Experience working in a team-oriented, collaborative environment.
Demonstrates initiative and follow-through to ensure successful results.
Strong ability to conduct research into a wide range of computing issues as required.
Ability to absorb and retain technical information quickly.
Excellent written and oral communication skills.
Ability to present ideas in user-friendly, non-technical language.
Exceptional interpersonal skills, including rapport-building, active listening, and effective questioning techniques.
Highly self-motivated and directed.
Keen attention to detail.
Proven analytical and problem-solving abilities.
Ability to effectively prioritize and execute tasks in a high-pressure environment.
Strong customer service orientation with a commitment to user satisfaction and white glove service.
Able to lift a minimum of 25 pounds.

PAY AND BENEFITS

Our benefit offerings include choice of two medical plans and two dental plans, vision insurance, flexible spending accounts (FSAs), company-paid life insurance and AD&D, optional additional life insurance and AD&D, disability insurance, paid parental leave, paid time off, 401k Plan with company match, discounted employee travel options, access to LinkedIn Learning webinars and courses. Discounted pet insurance and auto, home, & renters insurance.

The salary range on this job posting/advertising has been developed to give applicants a wide range to comply with pay transparency laws in all states and geographical areas. Many factors, such as years of experience, geographical location, budget etc. are considered when determining the starting rate of pay. The salary range posted represents the pay range for U.S. candidates. If the job posting indicates that the role is available for international candidate consideration, the salary range will be based on the local market for the country where the candidate would be working.

This role may be eligible for an incentive, commission, bonus, or a discretionary bonus program based on the company’s financial goal achievement and individual performance.

Internova Travel Group is an Equal Opportunity Employer. We make employment decisions without regard to age, race, religion, national origin, gender, disability, veteran status, genetic information, sexual orientation and gender identity or any other protected class.

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