Jobs in the United States

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Added 7 mins ago
Warehouse Supervisor
Ajinomoto Foods North America
San Diego, CA
Assisting Warehouse Manager/Inventory Analyst to coordinate delivery schedules and trucking appointments to optimize efficiency of dock area.
Added 10 mins ago
Financial Analyst Associate
Advocate Health, Inc.
United States
Added 10 mins ago
Behavior Technician (RBT) - Glen Burnie
Helping Hands Family
Glen Burnie, MD
» Implement therapy sessions designed by a Board Certified Behavior Analyst (BCBA).
Added 19 mins ago
Treasury Analyst Lead
Southwest Business Corporation
San Antonio, TX
Reconciles numerous SWBC corporate bank and general ledger accounts utilizing either an automated reconciliation program or excel. Imports bank account activity from various banks and…
Added 27 mins ago
T
IT Support Analyst
TEKsystems
Fall River, MA
- $22 to $27 USD / hour
High School Diploma required; Associate's degree in Information Technology, Computer Science, or related field preferred.
Added 32 mins ago
Associate Financial Analyst
Molson Coors
Milwaukee
In the role of Associate Financial Analyst working in Milwaukee, WI, you will be part of the Global Business Services, Non-Alc team. This role will support the end-to-end accounts…
Added 34 mins ago
JL
Operations Test Analyst V - JSE Lab Lead
JT4, LLC
Edwards AFB, CA
- $145,000 to $170,000 USD / year
Provide airborne-systems SME support and coordinate effectively with integrated government, industry, program management, contracts, and engineering teams.
Added 36 mins ago
FC
Financial Services Operations Associate
Farm Credit East
Claverack (Hudson), NY
- $23 USD / hour
As a member of the Farm Advisory Services team, the operations associate/specialist works as part of a team dedicated to improving our customers’ financial reporting, providing them with…
Added 45 mins ago
Associate Financial Analyst
Molson Coors
Milwaukee, WI
In the role of Associate Financial Analyst working in Milwaukee, WI, you will be part of the Global Business Services, Non-Alc team. This role will support the end-to-end accounts…
Added 45 mins ago
MC
Policies and Procedures Manager (Enterprise Risk & Compliance)
Metropolitan Council
St Paul, MN
- $46.18 to $74.94 USD / hour
…procedures. This role directly supervises the Risk and Compliance Analyst series (Senior Analyst, Analyst, Associate Analyst) and may supervise interns and consultant staff. It reports to…
Added 53 mins ago
Applied Artificial Intelligence Scientist III
L.A. Care Health Plan
Los Angeles, CA
…knowledge. Ensure that the facts and details are correct so that the program's deliverable meets the needs of the department, organization and legislation's policies, standards, and best…
Added 1 hour ago
Sr Principal Linux Systems Administrator - Polygraph
CORP-Corporate Office
United States
The Northrop Grumman Classified Solutions CIDO team is seeking a Sr Principal Computer Systems Analyst (Sr Principal Linux Systems Administrator) to support information system lifecycle…
Added 1 hour ago
Sr Principal Computer Systems Analyst - Linux
CORP-Corporate Office
United States
The Northrop Grumman CIDO Classified Solutions team is seeking a Sr. Principal Computer Systems Analyst - Linux to support information system lifecycle activities. The selected candidate…
Added 1 hour ago
MS
Parametric - Operations Analyst Cohort, Winter, 2027 (Recent Grads)
MS Services Group, Inc.
United States
- $60,000 to $90,000 USD / year
The Operations Analyst Program is an early-career development opportunity for driven recent and soon-to-be graduates who want to launch a career at the intersection of investment…
Added 1 hour ago
IT Rotational Associate
GAF
Parsippany, NJ
These rotational assignments are supplemented by various training courses throughout the two year program taught and led by internal & external resources. Training courses provide overviews…
Added 1 hour ago
Associate Project Planner and Data Analyst, Energy and Infrastructure Projects (Raleigh)
Linxon
United States
JOB TITLE: Associate Project Planner and Data Analyst, Energy and Infrastructure Projects (Raleigh)
Added 1 hour ago
Associate Analyst, Distribution Finance
National Life Insurance Company
Addison, TX · Montpelier, VT
…accurate, and impactful insights and analysis. We are seeking an analyst to generate and deliver value that will drive improvements, and enable smart decision making, in a pay for…
Added 1 hour ago
Analyst, Provider Enrollment
Palmetto GBA
Columbia, SC
Required Education: Bachelor’s degree equivalency: Four (4) years job-related work experience or associate's and two (2) years job related work experience.
Added 1 hour ago
CO
Administrative Assistant - Housing (CHSA)
City of Savannah
Savannah, GA
- $41,781 USD / year
…programs, vacation, sick leave, paid holidays, employee assistance program, home buyers program, tuition reimbursement and…
Added 1 hour ago
C
Behavior Analyst Administrative Assistant
Chrysalis
St. George, UT
- $16 to $20 USD / hour
Other duties as assigned by Clinical Director, Behavior Analyst, Associate Director and/or Area Director
Added 1 hour ago
LC
Digital Forensic Technician
Lexington County Sheriff's Department
Lexington, SC
- $26.29 to $28.4 USD / hour
Associate’s degree or higher in digital forensics, computer science, cybersecurity, information technology, criminal justice, or a related field.
Added 1 hour ago
Consulting Analyst
NFP Corp
Chicago, IL
The Consulting Analyst is responsible for contributing directly to a superior client experience while working closely with Investment Consultants through thoughtful and accurate analysis of…
Added 1 hour ago
Scrum Master II - U.S. Citizenship Required
ZenPoint Solutions
Washington, DC
Bachelor’s or Associate’s degree or equivalent work experience in Computer Science, Information Technology, or a related technical field.
Added 1 hour ago
Business Process Associate
Fisher Investments
Tampa, FL
The Global Business Process Management Group is looking for a Business Process Associate to support business process improvements aligned with Global Business Private Group (PCG) goals. The…
Added 1 hour ago
Business Process Associate
Fisher Investments
Plano, TX
The Global Business Process Management Group is looking for a Business Process Associate to support business process improvements aligned with Global Business Private Group (PCG) goals. The…

Internova Travel Group

Technical Support Analyst

Beverly Hills, CA, United States

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Job details

Apply by: Nov 3, 2027
Posting language: English
Posted: Nov 3, 2026

Original job description

Overview

Internova Travel Group is one of the largest travel services companies in the world with a collection of leading brands delivering high-touch, personal travel expertise to leisure and corporate clients. Internova manages leisure, business and franchise firms through a portfolio of distinctive divisions. Internova represents more than 100,000 travel advisors in over 6,000 company-owned and affiliated locations predominantly in the United States, Canada and the United Kingdom, with a presence in more than 80 countries. Click here for more information about Internova Travel Group.

Responsibilities

Internova is currently looking for a Technical Support Analyst to provide technical expertise and trouble-shooting, finding solutions and supporting hardware, software, and operating systems in an inter-networked environment, which includes different desktop/laptops operating Windows OS and Mac OS (desktop applications, browsers, printers, and telecommunications and video). Additionally, you will assist in the process the onboarding new hires joining the company.

This role will have a hybrid work schedule. Some of the week in our Beverly Hills Office (345 N. Maple Dr) , and some of the work week at home. Looking for candidates within easy commuting distance to the Beverly Hills Office.

Field incoming help requests from end users via both telephone and e-mail in a courteous manner.
Document all pertinent end user identification information, including name, department, contact information, and nature of problem or issue.
Responsible for first line Tier 2 technical support.
Work with vendor support contacts and teammates to resolve technical problems with desktop computing equipment and software.
Utilize remote control software to remotely troubleshoot and fix user problems.
Image, configure, and maintain laptops, desktops, and printers.
Troubleshoot phone issues (with assistance from in-house telecom department as needed).
Support various software packages including Microsoft Office, anti-virus, backup, email clients, ActiveSync, VPN client, Adobe Products, Internet Browsers and various GDS software.
Perform system administration of Microsoft Active Directory, Exchange and Office 365 user management.
Escalate IT issues when necessary.
Develop user training manuals, help sheets, frequently asked questions (FAQs) and procedures for end users where applicable.
Able to work extended hours in the event of serious problems or scheduled work.
Able to work as part of the after-hours team rotation for on-call.
Provide clear & concise information through written and verbal communications.
Evaluate documented resolutions and analyze trends for ways to prevent future problems.
Build rapport and elicit problem details from help desk customers.
Record, track, and document the help desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution.
Access software updates, drivers, knowledge bases, and frequently asked questions resources on the Internet to aid in problem resolution.
Identify and learn appropriate software and hardware used and supported by the organization.
Perform hands-on fixes at the desktop level, including installing and upgrading software, installing hardware, implementing file backups, and configuring systems and applications.
Performing preventative maintenance, including checking and cleaning of workstations, printers, and peripherals.
Test fixes to ensure problem has been adequately resolved.
Perform post-resolution follow-ups to help requests.
Responsible for improving systems and processes within the end user standards leveraging improvements in technologies to provide efficiencies with service delivery.

Qualifications

Associate’s degree in MIS/CIS or equivalent business/industry training and at least 3 years of equivalent on-the-job experience.
3+ year(s) experience supporting end-user computing technical service support in a business environment.
Familiarity with ITSM tools (e.g., ServiceNow, BMC, Salesforce, or equivalent).
Hands-on experience with IT system implementation and troubleshooting support for core Microsoft technologies, including Windows 10/11, Microsoft 365, Teams, and Active Directory. Experience with Intune, SCCM, or similar tools is a plus.
Experience supporting Mac OS is a plus.
Experience with onboarding process a plus.
Experience supporting remote users via VPN, RDP, and other remote access tools.
Understanding basic cybersecurity principles and ability to follow IT security policies and best practices.
Good time management and multi-tasking skills.
Relevant certifications such as CompTIA A+, Network+, Microsoft Certified Professional (MCP), or ITIL Foundation preferred.
Ability and willingness to travel overnight occasionally for implementation and support of company locations nationwide.
Ability to work a standard five-day work week, with at least three (3) days per week onsite at a designated company location.
Flexibility to work occasionally after-hours or weekends as needed.
Ability to participate in on-call rotation schedules when necessary.
Experience working in a team-oriented, collaborative environment.
Demonstrates initiative and follow-through to ensure successful results.
Strong ability to conduct research into a wide range of computing issues as required.
Ability to absorb and retain technical information quickly.
Excellent written and oral communication skills.
Ability to present ideas in user-friendly, non-technical language.
Exceptional interpersonal skills, including rapport-building, active listening, and effective questioning techniques.
Highly self-motivated and directed.
Keen attention to detail.
Proven analytical and problem-solving abilities.
Ability to effectively prioritize and execute tasks in a high-pressure environment.
Strong customer service orientation with a commitment to user satisfaction and white glove service.
Able to lift a minimum of 25 pounds.

PAY AND BENEFITS

Our benefit offerings include choice of two medical plans and two dental plans, vision insurance, flexible spending accounts (FSAs), company-paid life insurance and AD&D, optional additional life insurance and AD&D, disability insurance, paid parental leave, paid time off, 401k Plan with company match, discounted employee travel options, access to LinkedIn Learning webinars and courses. Discounted pet insurance and auto, home, & renters insurance.

The salary range on this job posting/advertising has been developed to give applicants a wide range to comply with pay transparency laws in all states and geographical areas. Many factors, such as years of experience, geographical location, budget etc. are considered when determining the starting rate of pay. The salary range posted represents the pay range for U.S. candidates. If the job posting indicates that the role is available for international candidate consideration, the salary range will be based on the local market for the country where the candidate would be working.

This role may be eligible for an incentive, commission, bonus, or a discretionary bonus program based on the company’s financial goal achievement and individual performance.

Internova Travel Group is an Equal Opportunity Employer. We make employment decisions without regard to age, race, religion, national origin, gender, disability, veteran status, genetic information, sexual orientation and gender identity or any other protected class.

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