Receptionist

About the Role

We are seeking a customer-focused Receptionist to serve as the first point of contact for patients and visitors in a healthcare setting. The role is responsible for patient registration, appointment scheduling, patient navigation, and administrative support to ensure a seamless and professional experience.

Key Responsibilities

• Welcome and register patients while maintaining accurate records in the EMR system.
• Schedule, confirm, and reschedule appointments while managing reminders and follow-ups.
• Answer phone and email inquiries professionally and provide excellent customer service.
• Coordinate laboratory, imaging, referral, and health assessment appointments.
• Assist with eligibility verification, authorization requirements, and billing documentation.
• Maintain files, attendance records, correspondence, and administrative reports.
• Handle patient feedback and support service quality initiatives.

Qualifications

• College graduate.
• Strong organizational and communication skills.
• Proficient in Microsoft Office applications, including Word, Excel, and PowerPoint.
• Customer service-oriented with excellent telephone etiquette.
• Strong command of English; proficiency in Filipino and other languages is an advantage.
• Experience in healthcare, clinic, hospital, or customer-facing environments is preferred.