Position Overview
International Motors is seeking an Application Analyst Lead specifically assigned to 2nd shift operations to support the reliability, stability, and performance of manufacturing applications used across our shop-floor operations. This position is dedicated to providing application support during 2nd shift to ensure operational continuity and timely resolution of production-related issues. While Manufacturing Execution Systems (MES) will be a primary area of focus, this role will support a broader portfolio of applications and technologies critical to production, serving as a key point of coordination for application-related issues throughout the 2nd shift.
This role will act as a front-line application leader for the plant, with the primary objective of keeping production moving. The Application Analyst Lead will develop broad knowledge across the plant’s manufacturing application landscape, enabling them to quickly assess issues, identify business and production impact, coordinate troubleshooting, and engage the appropriate support teams when deeper technical expertise is required.
Working closely with End User Support, MES teams, enterprise application support teams, infrastructure teams, business partners, and plant operations, this position will help bridge the gap between production and technology during 2nd shift. The role will coordinate incident response, drive escalation when necessary, communicate status to plant stakeholders, and ensure appropriate follow-through through resolution or transition to the responsible support organization.
This is an opportunity for a driven professional who thrives in a fast-paced manufacturing environment and enjoys solving problems across multiple technologies. The ideal candidate does not need to be the deepest technical expert in every application, but should have the curiosity, technical aptitude, leadership presence, and operational awareness necessary to connect the dots, bring the right resources together, and keep the plant running.
General Posting statement for salaried night shift roles:
As International Motors continues to grow in San Antonio, we are expanding our production operations with the introduction of a night production shift. The night shift is Monday through Thursday from 5:30 PM to 4:00 AM, with production planned to begin in early 2027. This is a salaried position supporting a manufacturing operation. While the primary schedule aligns with the designated production shift, employees are expected to provide operational support as needed to meet business objectives. This may require working outside normal production hours, including extended shifts, production startup activities, recovery efforts, and occasional weekend support based on operational requirements.
Shift Differential: 10% differential upon transitioning to Night Shift work schedule.
Minimum Requirements
- Bachelor's degree and at least 2 years of applications analysis experience
OR
- Master's degree and at least 1 year of applications analysis experience
OR
- At least 5 years of applications analysis experience
Additional Requirements
- Lead application support during 2nd shift, serving as the primary point of coordination for manufacturing application issues impacting shop-floor production.
- Provide day-to-day support for MES, custom-built applications, and the broader portfolio of manufacturing systems to ensure application reliability, availability, and continuity of shop-floor production.
- Independently troubleshoot, diagnose, and resolve application issues, system errors, and user inquiries in a timely and professional manner, applying technical expertise to restore functionality and minimize production disruption.
- Configure, maintain, and support manufacturing-specific applications, including database-driven applications, system integrations, and application configurations, utilizing SQL queries and scripting knowledge to support troubleshooting and issue resolution.
- Monitor application performance, system availability, and operational health, performing routine maintenance and proactively identifying potential issues that could impact production.
- Partner with End User Support, application development teams, infrastructure, engineering, controls, and other technical teams to troubleshoot complex issues, remove roadblocks, and restore application functionality.
- Coordinate production-impacting incidents and escalations, providing clear communication to plant stakeholders while driving interim solutions and timely restoration of service.
- · Support the problem-management lifecycle, including root-cause analysis, recurring issue identification, corrective actions, documentation, and transition to the appropriate owning team.
- Lead small-scale application projects and support system deployments, upgrades, testing, and production-readiness activities, collaborating with developers and engineering teams throughout the software development life cycle (SDLC) and established change control processes.
- Maintain strong relationships with production leadership, business stakeholders, and technology teams, serving as a trusted shop-floor technology partner and bridge between plant operations and IT.
- Identify opportunities to improve application reliability, business processes, supportability, and user experience, translating plant needs into actionable requirements and system enhancements.
- Maintain working knowledge of dependencies between MES, manufacturing applications, databases, infrastructure, integrations, devices, and shop-floor technologies to improve troubleshooting and escalation effectiveness.
- Develop and maintain technical documentation, including application configurations, support procedures, troubleshooting guides, and issue resolutions to support operational continuity and knowledge sharing.
- Provide technical guidance, end-user training, and support for new application features, system updates, and manufacturing technology changes to ensure successful adoption.
- Ensure effective shift-to-shift continuity by communicating open incidents, known risks, planned changes, and production-impacting technology concerns while adhering to applicable IT, cybersecurity, and data standards.
Qualified candidates, excluding current employees, must be legally authorized on an unrestricted basis (US Citizen, Legal Permanent Resident, Refugee or Asylee) to be employed in the United States. We do not anticipate providing employment related work sponsorship for this position (e.g., H-1B status) Desired Skills
- Experience supporting manufacturing applications, MES, custom-built applications, shop-floor systems, or other production-critical technologies.
- Broad understanding of how manufacturing applications interact with infrastructure, databases, integrations, end-user devices, SCADA, PLC-connected systems, barcode scanners, printers, and mobile devices.
- Strong troubleshooting and analytical skills, with the ability to independently diagnose application issues, analyze system errors, assess production impact, and determine appropriate resolutions or escalations.
- Experience supporting, configuring, and maintaining custom-built or database-driven applications, including familiarity with SQL queries, application integrations, and system configurations.
- Working knowledge of programming and scripting languages such as SQL, Python, .NET, or Java, with the ability to apply technical knowledge to application troubleshooting and support.
- Familiarity with software development life cycle (SDLC) methodologies, application testing, deployment processes, and change management practices.
- Experience coordinating incident response, escalation, root-cause analysis, and corrective actions across multiple support teams.
- · Excellent communication and organizational skills, including the ability to clearly explain technical issues and operational impact to plant leadership, production teams, and IT partners.
- Action-oriented and able to independently prioritize multiple issues based on production impact, urgency, safety, and business risk.
- Strong interpersonal skills with the ability to build effective partnerships across production, End User Support, application support, infrastructure, engineering, and controls teams.
- Intellectually curious and comfortable operating as a technology generalist, while recognizing when deeper expertise is needed and quickly engaging the appropriate subject-matter experts.