Summary WHAT IS TAXPAYER SERVICES?
A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions
- Position(s) are to be filled in following area(s):
- TS - CARE-Customer Assistance, Relationship and Education - Linguistic Policy, Tools and Services
REVIEW THE ADDITIONAL INFORMATION BELOW FOR FURTHER DETAILSDuties The following are the duties of this position at the full working level. If this vacancy includes more than one grade and you are selected at a lower grade level, you will have the opportunity to learn to perform these duties and receive training to help you grow in this position.
- Serves as an expert analyst responsible for developing and/or interpreting guidance on program
planning, execution, and evaluation.
- Leads or serves as a team analyst or advisor overseeing team members, project leaders, and/or
project support personnel.
- Prepares directives, issuances, memoranda, policy statements, legislative proposals, and other written
guidelines and recommendations to introduce new initiatives and to recommend effective operations
consistent with policies and objectives.
- Develops long-range program plans, goals, objectives, and milestones.
- Identifies and develops ways to resolve or address issues which directly affect the accomplishment
of principal program goals and objectives.
- Researches and investigates new or improved business and management practices for application to
operating programs.
STANDARD POSITION DESCRIPTIONS (SPD): PD94279, PD94280, PD94281, and PD94282
Visit the IRS SPD Library to access the position descriptions.
Qualifications
Federal experience is not required. Experience may have been gained in the public sector, private sector or through Volunteer Service. One year of experience refers to full-time work; part-timework is considered on a prorated basis. To ensure full credit for your work experience, please indicate dates of employment by month/day/year, and indicate number of hours worked per week, on your resume.
You must meet the following requirements by the closing date of this announcement.
QUALIFICATION REQUIREMENTS:
SPECIALIZED EXPERIENCE/EDUCATION GS-09: You must have one (1) year of specialized experience at a level of difficulty and responsibility equivalent to the GS-07 grade level in the Federal service. Specialized experience for this position includes:
- Preparing comprehensive program analyses and evaluations pertaining to the effectiveness of program operations.
- Developing changes in methods and conducting studies of employee/organizational efficiency and productivity.
- Planning, coordinating and establishing operating methods and procedures for accomplishment of project mission.
- Providing guidance for various analytical studies to resolve substantive problems or improve effectiveness and efficiency of operating line or administrative support programs.
- Applying English and Spanish grammar, spelling, syllabification, punctuation, and usage, together with an extensive vocabulary in both languages, including specialized terminology relating to taxation and business practices
OR you may substitute education for specialized experience as follows: A master's or equivalent graduate degree in a field of study that demonstrates the knowledge, skills, and abilities necessary to do the work of this position.
OR two Full years of progressively higher-level graduate education leading to a master's degree in a field of study that demonstrates the knowledge, skills, and abilities necessary to do the work of this position.
OR LL.B. or J.D. in a field of study that demonstrates the knowledge, skills, and abilities necessary to do the work of this position
OR you may qualify with at least one (1) year of combined education and experience as defined above.
SPECIALIZED EXPERIENCE/EDUCATION GS-11: You must have one year of specialized experience at a level of difficulty and responsibility equivalent to the GS-09 grade level in the Federal service. Specialized experience for this position includes:
- Preparing evaluations for a segment or phase of broader project or study.
- Using conventional techniques to gather, assemble, and analyze facts, draw conclusions, and devise alternatives.
- Preparing draft reports and other substantive guidelines and materials.
- Recommending alternatives and/or changes in methods, processes, and techniques to improve program and administrative procedures.
- Applying English and Spanish grammar, spelling, syllabification, punctuation, and usage, together with an extensive vocabulary in both languages, including specialized terminology relating to taxation and business practices
- Performing operational reviews, program evaluations, and guidelines pertaining to the effectiveness of line program operations, and experience proposing recommendations and conducting studies of employee/organizational efficiency and productivity.
OR you may substitute education for specialized experience as follows: A Ph.D. or equivalent doctoral degree in a field of study that demonstrates the knowledge, skills, and abilities necessary to do the work of this position.
OR three (3) full years of progressively higher-level graduate education leading to a Ph.D. degree in a field of study that demonstrates the knowledge, skills, and abilities necessary to do the work of this position.
OR LL.M. in a field of study that demonstrates the knowledge, skills, and abilities necessary to do the work of this position.
OR you may qualify with at least one (1) year of combined education and experience as defined above.
SPECIALIZED EXPERIENCE GS-12: You must have one (1) year of specialized experience at a level of difficulty and responsibility equivalent to the GS-11 grade level in the Federal service. Specialized experience for this position includes:
- Utilizing evaluative and analytical methods to identify and measure accomplishments and progress, revise methods, and develop new approaches to information gathering.
- Applying program and project management techniques to plan, schedule, and conduct complex projects;
- Using oral and written communication techniques to present findings, deliver briefings, prepare reports, manuals, directives, and staff papers, explain complex analytical conclusions, and obtain acceptance of recommendations. .
- Applying budgeting methods and techniques, the ability to prepare analyses and estimates, and oral communication techniques sufficient to present findings and negotiate solutions.
- Applying English and Spanish grammar, spelling, syllabification, punctuation, and usage, together with an extensive vocabulary in both languages, including specialized terminology relating to taxation and business practices
SPECIALIZED EXPERIENCE GS-13:
You must have one (1) year of specialized experience at a level of difficulty and responsibility equivalent to the GS-12 grade level in the Federal service. Specialized experience for this position includes:
- Utilizing a wide range of analytical and evaluative methods and techniques, both qualitative and quantitative.
- Applying English and Spanish grammar, spelling, syllabification, punctuation, and usage, together with an extensive vocabulary in both languages, including specialized terminology relating to taxation and business practices
- Applying management and organizational principles to programs, projects, and studies concerning the efficiency and effectiveness of operations and means to improve them.
- Applying program and project management, team coordination, budgeting, and resource analysis to plan, schedule, lead, implement, complete, and evaluate complex projects and studies.
- Utilizing budgeting methods and techniques, the ability to prepare analyses and estimates, and oral and written communication techniques sufficient to present findings, deliver briefings, and negotiate solutions to disputed recommendations.
AND
You must also meet the following requirement(s):
- TIME AFTER COMPETITIVE APPOINTMENT (TACA): By the closing date (or if this is an open continuous announcement, by the cut-off date) specified in this job announcement, current civilian employees must have completed at least 90 days of federal civilian service since their latest non-temporary appointment from a competitive referral certificate, known as time after competitive appointment. For this requirement, a competitive appointment is one where you applied to and were appointed from an announcement open to "All US Citizens"
- TIME IN GRADE (TIG): For positions above the GS-05, applicants must meet applicable time-in-Âgrade requirements to be considered eligible. One year (52 weeks) at the next lower grade level is required to meet the time-in-grade requirements for the grade you are applying for. For positions at the GS-05, you cannot advance to the GS-05 if you have held a GS-02 in the past 52 weeks. There is no TIG restriction for GS-02, 03 or 04 positions.
- BILINGUAL POSITION: Applicants will be required to demonstrate proficiency (ability to speak, read, and write) in both English and Spanish. You may be tested at some point in the hiring process to determine if you possess the required level of proficiency. If you are unable to demonstrate proficiency, you will not be considered for the position.
For more information on qualifications please refer to OPM's Qualifications Standards. Education A college or university degree generally must be from an accredited (or pre-accredited) college or university recognized by the U.S. Department of Education. For a list of schools which meet these criteria, please refer to Department of Education Accreditation page.
FOREIGN EDUCATION: Education completed in foreign colleges or universities may be used to meet the requirements. You must show proof the education credentials have been deemed to be at least equivalent to that gained in conventional U.S. education program. It is your responsibility to provide such evidence when applying. Click here (Section 3, Explanation of Terms) or here for Foreign Education Credentialing instructions.
We recommend choosing an evaluator from a member organization of one of the following national associations of credential evaluation services: National Association of Credential Evaluation Services (NACES) or Association of International Credentials Evaluators (AICE).
Requirements
- Probationary Period - A person who is required to go through a probationary period and then is transferred, promoted, demoted, or reassigned before he or she completes such period is required to complete the remainder of the probationary period in the new position.
- Government Credit Card - Obtain and use a Government-issued charge card for business-related travel.
ADDITIONAL REQUIREMENTS SHOWN IN QUALIFICATIONS SECTIONHow you will be evaluated Your qualifications will be evaluated based on your application materials (e.g., resume, supporting documents), your responses on the application questionnaire, and your responses to all assessments required for this position. Applicants who disqualify themselves will not be evaluated further.
You will be assessed on the following competencies (knowledge, skills, abilities, and other characteristics):
- Analytical Thinking
- Oral Communication
- Project Management
- Writing
Overstating your qualifications and/or experience in your application materials or application questionnaire may result in your removal from consideration. Cheating on an assessment may also result in your removal from consideration.
Rating: Your application will be evaluated in accordance with the Service's Merit Promotion Plan. A quality group rating will be used to rank and select eligible candidates. If qualified, you will be assigned to one of three quality level groups, Superior/Best Qualified, Highly Qualified and Qualified.
Referral: Eligible applicants rated in the highest quality group, may be referred to a selecting official for consideration. Candidates, if required to participate in a selection interview (telephonic and/or in person at the discretion of the Selecting Official in accordance with hiring practices), will be interviewed in quality group order. We will not reimburse costs related to the interview such as travel to and from the interview site.
Performance Appraisal and Awards - Will not be used in determining your overall rating. Any performance appraisal/evaluation and award documentation you provide will be forwarded to the selecting official. The selecting official will review this documentation and give it due weight consideration during the overall selection process. IRS employees may obtain their most recent awards listing at https://persinfo.web.irs.gov/.
If you are a displaced or surplus Federal employee (eligible for the Career Transition Assistance Plan (CTAP), you must receive a score of Highly Qualified or better to be rated as "well qualified" to receive special selection priority.
Benefits
As a current employee, you know the great benefits we offer. Should you have any questions about benefits, please contact the Employee Resource Center (ERC) at 1-866-743-5748 option #1 for ERC. How to apply Please read the entire announcement and all the instructions before you begin an application. To apply for and be considered for this position, you must complete all required questionnaires, assessments and submit all required documentation as specified in the How to Apply and Required Documents section.
The application package must be submitted by 11:59 PM (ET) on the closing date of the announcement in order to receive consideration.
We are available to assist you during business hours (normally 8:00 a.m. - 4:00 p.m. ET, Monday - Friday). If applying online poses a hardship, please contact us by noon ET on 11/10/2026.
- To begin the application process, click the "Apply Online" button.
- You will be re-directed to USA STAFFING to continue your application process; answer the online questions. To preview the Application Questionnaire, please click the following link:https://apply.usastaffing.gov/ViewQuestionnaire/13098889.
- Upload all required documents. (To submit supporting documents, import documents from USAJOBS to the appropriate document types. If the document you need is not imported from USAJOBS, you may upload it directly into this application.)
- Click the Submit Application button.
Reasonable Accommodations (RA): We provide reasonable accommodation to applicants with disabilities on a case-by-case basis; contact us if you require this for any part of the application and hiring process. To review reasonable accommodation policies and procedures please visit https://www.opm.gov/policy-data-oversight/disability-employment/reasonable-accommodations/.
To update your application, including supporting documentation: Visit USAJOBS - How to Update Application during the announcement open period, make updates or add supporting documentation, then continue through the entire application process and click Submit Application to send updates to the hiring agency. This option will no longer be available once the announcement has closed.
To view the job status or your application status: Visit USAJOBS - How to View Application/Job Status. Your application status page is where you can view your application status, USA Hire assessment completion status, and review your notifications sent by the hiring agency regarding your application. Other information
- Consider each location carefully when applying. If you are selected for a location, that location will become your official post of duty.
- In the event that a building is closed due to rent management, new hires may be placed in a local commuting location.
- Additional jobs may be filled from this announcement or any other source to fill these vacancies.
- Alternative work schedule, staggered work hours may be available.
- Salary: General Schedule (GS) Locality Pay tables may be found under Salaries & Wages.
- Cost-of-Living Allowances (COLA): PR3930 includes COLA. See COLA Rates 2026.