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Added 1 min ago
Engineering Intern - Summer of 2027 (on-site position)
WEILER INC
Knoxville, IA
Our program offers a unique opportunity to gain practical knowledge of manufacturing processes and equipment, while building a foundation for future design and engineering work. Interns…
Added 2 mins ago
SO
Transportation Engineering Associate IV - Assistant District Maintenance Engineer (61033036)
State of South Carolina
Orangeburg, SC
- $88,583 to $146,166 USD / year
…maintenance units within District 7. Assist the DME in the development the District’s Annual Business…
Added 7 mins ago
Night Auditor - Hampton Inn & Suites, Wiggins
Lodging America at Wiggins
United States
…Here in the US, we operate 25 properties and have ambitious development and growth…
Added 10 mins ago
CO
Police Lieutenant - Executive Officer
City of Fayetteville
Fayetteville, NC
- $80,000 to $118,000 USD / year
…concerns, and potential conflicts that may impact departmental…
Added 11 mins ago
Adventureland Park - Workforce Management Intern
Festival Fun Parks, LLC
Altoona, IA
As a Workforce Operations Intern, you will play a pivotal role in supporting our workforce planning and optimization initiatives. This position provides an excellent opportunity to gain…
Added 15 mins ago
MW
Assistant Sales Manager
MY WIRELESS
LONE TREE, CO
- $34,195 to $59,195 USD / year
Uncapped commission program when meeting or exceeding sales goals
Added 15 mins ago
MW
Bilingual Chinese - Assistant Sales Manager
MY WIRELESS
Las Vegas, NV · Henderson, NV
- $27,560 to $52,560 USD / year
Uncapped commission program when meeting or exceeding sales goals
Added 15 mins ago
MW
Assistant Sales Manager
MY WIRELESS
Las Vegas, NV
- $27,560 to $52,560 USD / year
Uncapped commission program when meeting or exceeding sales goals
Added 15 mins ago
MW
Retail Sales Manager
MY WIRELESS
Las Vegas, NV
- $29,764 to $54,674 USD / year
…customer experience, strong sales results, and quality store operations. Additionally, you will be responsible…
Added 15 mins ago
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Assistant Sales Manager
MY WIRELESS
Mesa, AZ
- $34,174 to $59,174 USD / year
Uncapped commission program when meeting or exceeding sales goals
Added 15 mins ago
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Retail Sales Manager
MY WIRELESS
CARMEL, IN
- $33,363 to $58,363 USD / year
…customer experience, strong sales results, and quality store operations. Additionally, you will be responsible…
Added 15 mins ago
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Assistant Sales Manager
MY WIRELESS
ROCHESTER, IN
- $28,600 to $54,000 USD / year
Uncapped commission program when meeting or exceeding sales goals
Added 15 mins ago
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Retail Sales Manager
MY WIRELESS
TERRE HAUTE, IN
- $33,363.2 to $58,363.2 USD / year
…customer experience, strong sales results, and quality store operations. Additionally, you will be responsible…
Added 15 mins ago
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Retail Sales Manager
MY WIRELESS
CHICAGO, IL
- $44,699 to $69,699 USD / year
…customer experience, strong sales results, and quality store operations. Additionally, you will be responsible…
Added 15 mins ago
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Retail Sales Manager
MY WIRELESS
INDIANAPOLIS, IN
- $33,000 to $58,000 USD / year
…customer experience, strong sales results, and quality store operations. Additionally, you will be responsible…
Added 15 mins ago
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Bilingual Spanish - Retail Sales Manager
MY WIRELESS
Houston, TX
- $35,900 to $55,900 USD / year
…customer experience, strong sales results, and quality store operations. Additionally, you will be responsible…
Added 15 mins ago
2027 Houston Zoo Internship
Houston Zoo
Houston, TX
The Houston Zoo Intern will have the opportunity to gain hands-on experience in various aspects of zoo operations within the designated department. Under the supervision of experienced…
Added 24 mins ago
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Program Director, Mount Joy
BEHAVIOR INTERVENTIONS INC
Mount Joy, PA
- $110,000 USD / year
Reporting Relationship: The Program Director reports to the Senior Director of Clinical Services and Operations for all of the duties and responsibilities listed below and for other duties…
Added 25 mins ago
Program Supervisor - Mental Health
Lutheran Services in Iowa
Des Moines, IA
In this leadership role, you'll oversee the day-to-day operations and continued development of our Mental Health Therapy programs in Des Moines and Ames.
Added 25 mins ago
Veterinary Resident
Vanderbilt University Medical Center
Nashville, TN
The Veterinary Resident reports to the Director of the Laboratory Animal Medicine Residency Program for immediate oversight and coordination of duties. The Veterinary Resident will ensure…
Added 25 mins ago
Registered Nurse, Assistant Manager Procedural and Surgical Services, FT Days - VWCH
Vanderbilt University Medical Center
Lebanon, TN
Operations Planning (Novice): Demonstrates ability to realistically anticipate resource needs, identify discrete tasks, set priorities, define dependencies, schedule activities, meet…
Added 25 mins ago
Emergency Department AEMT - $7,500 Sign-on Bonus! - Tullahoma
Vanderbilt University Medical Center
Tullahoma, TN
Supporting Colleagues : Develops Self and Others: Continuously improves own skills by identifying development opportunities.- Builds and Maintains Relationships: Seeks to understand…
Added 25 mins ago
Education Program Manager-Tennessee Memory Care Assessment Network
Vanderbilt University Medical Center
Nashville, TN
The Education Program Manager runs the day-to-day operations of MCAN's provider and workforce education, anchored by the Tennessee Dementia ECHO Program. This role manages the logistics,…
Added 25 mins ago
Community Outreach Program Manager-Tennessee Memory Care Assessment Network
Vanderbilt University Medical Center
Nashville, TN
Manage the operations of the Tennessee Dementia ECHO Program, including session scheduling, faculty and presenter coordination, curriculum calendars, and platform logistics for the PCP,…
Added 31 mins ago
Manager - Case Management RN
Baystate Medical Center
Springfield, MA
…expert responsible for the planning and oversight of daily operations,as well as the development of the case management team. Responsibilities include partnership with physician leader(s)…

Closed listing

Intermountain Health

Contact Center Operations Supervisor

Cheyenne, WY, United States

$25.39 - $40.00

This opening has closed.

The original listing is kept below for reference.

Find open jobs More jobs with this employer

About employer

Job details

Pay: $25.39 - $40.00
Posting language: English
Posted: Oct 31, 2026

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Original job description

Archived listing. The details below describe a past opening.

Fully Remote

Lake Park Building

Full time

R188273

Job Description:

The Contact Center Operations Supervisor is a leader of an operational team who creates a team environment that delivers superior customer service by hiring and developing high performing and engaged talent. Acts as a subject matter expert and a point of escalation to remove barriers, meet KPIs and the successful obtainment of goals. Is a champion of continuous improvement and implementing best practices.

Posting Specifics

Benefits Eligible: Yes
Shift Details: Monday - Friday, hours vary between 7am - 5:30pm

We are committed to offering flexible work options where approved and stated in the job posting. However, we are currently not considering candidates who reside or plan to reside in the following states: California, Connecticut, Hawaii, Illinois, Massachusetts, Minnesota, New York, Pennsylvania, Rhode Island, Vermont, Virginia and Washington.

Please note that a video interview through Microsoft Teams will be required as well as potential onsite interviews and meetings.

Essential Functions

Responsible for hiring, onboarding, and the development of talent (e.g. training, mentoring, knowledge, skills, tools); provides support, coaching and corrective action, career planning and progression; and is accountable for creating a team culture of engagement, compassion, and diversity.
Manages team expenses, including labor budget allocations, overtime, scheduling and budgeted hours, timecard approval and oversight, and oversight of compensation and incentives.
Demonstrates a high level of leadership acumen (e.g. excellent communication, approachable, follows through on commitments, trustworthy, purposeful); and subject matter expertise, representative for organization, project management, and serves as an escalation point and helps to solve problems and remove barriers.
Responsible for the operational workflow / performance of the team including employee metrics, department and company KPIs, obtainment of goals, continuous improvement, compliance to rules and regulations, and the delivery of superior service.
Demonstrates subject matter expertise regarding contact center roles and responsibilities and may be required perform the role of a front-line caregiver, including all essential duties and responsibilities of any position within operational business need.

Skills

People Management
Project Management
Time Management
Hiring
Onboarding
Coaching
Leadership
Mentorship
Key Performance Indicators (KPI)
Metrics Development

Required Qualifications

Demonstrated work experience in the health care industry, contact center, or applicable equivalency.
Demonstrated ability to effectively lead a team and collaborate with others.
Demonstrated highly effective written and verbal communication skills and effective interpersonal skills as well as the proven ability to resolve conflict, be an effective coach, and team builder in a leadership capacity.
Demonstrated ability to be highly motivated, responsible, and organized. Knowledge and applicable work experience. Working knowledge of Microsoft Office 365, telephone equipment and relevant computer programs.
Demonstrated ability to organize, prioritize, supervise, and work independently on projects

Preferred Qualifications

Bachelor's degree in a business or health related course of study obtained through an accredited institution. Education is verified.
Three years of work experience in the health care industry, contact center, or applicable equivalency
One year of supervisory experience in a health care environment.
Demonstrated knowledge of process improvement principles and effective project management skills (from brainstorming to implementation) through daily work assignments.
Experience with workforce management and performance management

Physical Requirements

Ongoing need for caregiver to see and read information, documents, monitors, identify equipment and supplies, and be able to assess customer needs.
Frequent interactions with providers, colleagues, customers, patients/clients, and visitors require caregiver to verbally communicate as well as hear and understand spoken information, needs, and issues quickly and accurately.
Manual dexterity of hands and fingers to manipulate complex and delicate equipment with precision and accuracy. This includes frequent computer use for typing, accessing needed information, etc .

Location:

Lake Park Building

Work City:

West Valley City

Work State:

Utah

Scheduled Weekly Hours:

The hourly range for this position is listed below. Actual hourly rate dependent upon experience.

$25.39 - $40.00

We care about your well-being – mind, body, and spirit – which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged.

Learn more about our comprehensive benefits package here (https://intermountainhealthcare.org/careers/benefits) .

By applying for a position with Intermountain, I acknowledge that I will comply with all applicable Intermountain policies and expectations. If applying for a remote or hybrid role, this includes remote work expectations related to confidentiality, information security, work schedules, conflicts of interest, and use of company equipment. I further acknowledge that outside employment or activities may not interfere with job responsibilities or create a conflict of interest with Intermountain. Actual or reasonably perceived conflicts may be grounds for disqualification from consideration or, if hired, corrective action up to and including termination of employment.

Intermountain Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

At Intermountain Health, we use the artificial intelligence ("AI") platform, HiredScore to improve your job application experience. HiredScore helps match your skills and experiences to the best jobs for you. While HiredScore assists in reviewing applications, all final decisions are made by Intermountain personnel to ensure fairness. We protect your privacy and follow strict data protection rules. Your information is safe and used only for recruitment. Thank you for considering a career with us and experiencing our AI-enhanced recruitment process.

All positions subject to close without notice.

Headquartered in Utah with locations in six primary states and additional operations across the western U.S., Intermountain Health is a nonprofit system of 34 hospitals, 400+ clinics, a medical group of more than 4,800 employed physicians and advanced care providers, a health plan division called Select Health with more than one million members, and other health services. Helping people live the healthiest lives possible, Intermountain is widely recognized as a leader in clinical quality improvement and efficient healthcare delivery.

Join our world-class team and embark on a career filled with opportunities, strength, innovation, and fulfillment.

To find out more about us, head to our career site here (https://intermountainhealthcare.org/careers/?utm_source=Workday&utm_medium=Redirect&utm_campaign=CareerHome_workday) .

Sign up for job alerts! Click ‘sign in’ at the top right corner, create a candidate account, and when we have opportunities that meet your interests, you will receive an email with the job details.

Intermountain Health strives to make the application process accessible to all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact 1-800-843-7820 or email recruitment@imail.org . This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.

Introduce yourself to our Talent Acquisition team and we will get in touch if there is a role that seems like a good match.

Intermountain Health’s PEAK program supports caregivers in the pursuit of their education goals and career aspirations by providing up-front tuition coverage paid directly to the academic institution. The program offers 100+ learning options to choose from, including undergraduate studies, high school diplomas, and professional skills and certificates. Caregivers are eligible to participate in PEAK on day 1 of employment. Learn more. (https://intermountainhealthcare.org/careers/working-for-intermountain/employee-benefits/peak-program/)

The primary intent of this job description is to set a fair and equitable rate of pay for this classification. Only those key duties necessary for proper job evaluation and/or labor market analysis have been included. Other duties may be assigned by the supervisor.

All positions subject to close without notice.

Thanks for your interest in continuing your career with our team!

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