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Added 1 min ago
TS
Transportation Security Specialist (Vetting)
Transportation Security Administration
Springfield, VA
- $85,447 to $158,322 USD / year
This position is a Transportation Security Specialist located in Vetting Operations, Security Threat Assessment Division (STAD), Vetting Match Referrals and Analysis (VMR&A) Branch. The…
Added 1 min ago
VH
Education Program Specialist
Veterans Health Administration
Coatesville, PA
- $82,289 to $106,982 USD / year
Provides leadership and direction in aligning health professions training, staff education, and workforce development programs across the organization.
Added 1 min ago
VH
Assistant Nurse Manager
Veterans Health Administration
Seattle, WA
- $89,904 to $166,036 USD / year
…direction and oversight of specific orientation, training, development of staff, and evaluation of individual staff performance. Functions as a role model, educator, practitioner, and…
Added 1 min ago
VH
Registered Nurse - Endoscopy (GI/Pulmonary) Unit
Veterans Health Administration
Kings, NY
- $108,092 to $180,197 USD / year
…by one of the following accrediting bodies at the time the program was completed by the applicant: The Accreditation Commission for Education in Nursing (ACEN) or The Commission on…
Added 1 min ago
VH
Equal Employment Manager
Veterans Health Administration
Albuquerque, NM
- $107,592 to $139,871 USD / year
…Office of the Executive Director. The incumbent manages the EEO program for the VA and is responsible to the Facility Director for program development, administration, evaluation and…
Added 1 min ago
CA
Supervisory Management and Program Analyst
Citizenship and Immigration Services
Camp Springs, MD
- $169,279 to $197,200 USD / year
Provides leadership and oversight of budget execution activities, including the establishment, implementation, monitoring, and evaluation of processes and controls designed to ensure the…
Added 1 min ago
BP
Executive Vice President for Environment Fish and Wildlife
Bonneville Power Administration
Portland, OR
- $199,172 to $228,000 USD / year
Provide understanding, support, and leadership in administering the BPA EEO program for all applicants and employees. To the full extent of your authority and responsibility, provide and…
Added 1 min ago
VH
Supervisory Interior Designer
Veterans Health Administration
Houston, TX
- $103,225 to $134,195 USD / year
Carries out Equal Employment Opportunity policies and program activities.
Added 1 min ago
UC
Human Resources Specialist
U.S. Coast Guard
Baltimore, MD
- $102,415 to $158,322 USD / year
…for Human Resources, Civilian Human Resources, Diversity, and Leadership Directorate, Office of Civilian Human Resources Operations, Baltimore,…
Added 1 min ago
VH
APN Nurse Practitioner - Heart Failure
Veterans Health Administration
Columbia, MO
- $110,631 to $168,829 USD / year
This position is eligible for the Education Debt Reduction Program (EDRP), a student loan payment reimbursement program. You must meet specific eligibility requirements per VHA policy and…
Added 1 min ago
VH
Advanced Practice Nurse - Home Based Primary Care
Veterans Health Administration
Tacoma, WA
- $126,857 to $183,971 USD / year
…and Extended Care Service within the Home-Based Primary Care program at the American Lake VA Medical…
Added 2 mins ago
Junior Extension Agent (0085961T, CTAHR/NREM/AMER. SAMOA)
University of Hawaii
Honolulu, HI
Capacity Building: program leadership and management training, professional development, grant management and administration support, decision-making tool development, etc.
Added 2 mins ago
Junior Extension Agent (0085966T, CTAHR/NREM/FSM)
University of Hawaii
Honolulu, HI
Capacity Building: program leadership and management training, professional development, grant management and administration support, decision-making tool development, etc.
Added 2 mins ago
Junior Extension Agent (0085968T, CTAHR/NREM/CNMI)
University of Hawaii
Honolulu, HI
Capacity Building: program leadership and management training, professional development, grant management and administration support, decision-making tool development, etc.
Added 2 mins ago
Junior Extension Agent (0085969T, CTAHR/NREM/REP. OF PALAU
University of Hawaii
Honolulu, HI
Capacity Building: program leadership and management training, professional development, grant management and administration support, decision-making tool development, etc.
Added 2 mins ago
Junior Extension Agent (0085970T, CTAHR/NREM/REP. OF MARSHALL ISLANDS)
University of Hawaii
Honolulu, HI
Capacity Building: program leadership and management training, professional development, grant management and administration support, decision-making tool development, etc.
Added 3 mins ago
OO
TELECOMMUNICATIONS SPECIALIST
Organization of the Joint Chiefs of Staff
Pentagon, Arlington, VA
- $143,913 to $187,093 USD / year
Support the coordination and development of discussion topics, information paper, talking points, and country background information to support the senior leadership preparation for visits…
Added 3 mins ago
VH
Licensed Practical Nurse (PACT) Millington, Nonconnah, Women's, Central Clinics
Veterans Health Administration
Millington, TN
- $56,555 to $73,523 USD / year
Contributes to the development of the plan of care for assigned veterans outlining program modalities and updates per policy
Added 3 mins ago
VH
Supervisory Medical Support Assistant
Veterans Health Administration
Tulsa, OK · Muskogee, OK
- $66,833 to $86,880 USD / year
…(MSAs), Advanced MSAs, and Lead MSAs, ensuring efficient daily operations and compliance with VA policies, procedures, and…
Added 3 mins ago
VH
Registered Nurse - Acute Care Inpatient 4C
Veterans Health Administration
Milwaukee, WI
- $80,229 to $139,849 USD / year
…by one of the following accrediting bodies at the time the program was completed by the applicant: The Accreditation Commission for Education in Nursing (ACEN) or The Commission on…
Added 3 mins ago
VH
Registered Nurse-Outpatient (PACT)
Veterans Health Administration
Memphis, TN
- $73,948 to $134,618 USD / year
…Dimension requirements (Practice, Veteran/Patient Driven Care, Leadership, Professional Development and Evidence-Based Practice/Research) are detailed for each…
Added 3 mins ago
DO
Director
District of Columbia Courts
Washington, DC
- $178,744 to $199,654 USD / year
The Director of the Family Court Operations Division is responsible for providing executive leadership, policy direction, and administrative oversight of all operations within the Division.…
Added 3 mins ago
VH
Administrative Officer
Veterans Health Administration
Kansas City, MO
- $51,283 to $81,553 USD / year
As an Administrative Officer supporting the Nurse Executive and facility senior leadership, you will:
Added 3 mins ago
VH
Assistant Nurse Manager - Patient Flow & Resource Pool
Veterans Health Administration
Hines, IL
- $83,984 to $164,654 USD / year
Has responsibility and accountability for the direction and supervision of specific orientation, training, development of staff, and evaluation of individual staff performance.
Added 5 mins ago
Clinical Administrative Manager
East Carolina University
NC
…2015, 2024), as well as its 2024 designation as a Carnegie Leadership for Public Purpose institution. These distinctions recognize the university’s leadership in translating research into…

Intermountain Health

Contact Center Operations Supervisor

Frankfort, KY, United States

$25.39 - $40.00

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Job details

Pay: $25.39 - $40.00
Posting language: English
Posted: Oct 31, 2026

Original job description

Fully Remote

Lake Park Building

Full time

R188273

Job Description:

The Contact Center Operations Supervisor is a leader of an operational team who creates a team environment that delivers superior customer service by hiring and developing high performing and engaged talent. Acts as a subject matter expert and a point of escalation to remove barriers, meet KPIs and the successful obtainment of goals. Is a champion of continuous improvement and implementing best practices.

Posting Specifics

Benefits Eligible: Yes
Shift Details: Monday - Friday, hours vary between 7am - 5:30pm

We are committed to offering flexible work options where approved and stated in the job posting. However, we are currently not considering candidates who reside or plan to reside in the following states: California, Connecticut, Hawaii, Illinois, Massachusetts, Minnesota, New York, Pennsylvania, Rhode Island, Vermont, Virginia and Washington.

Please note that a video interview through Microsoft Teams will be required as well as potential onsite interviews and meetings.

Essential Functions

Responsible for hiring, onboarding, and the development of talent (e.g. training, mentoring, knowledge, skills, tools); provides support, coaching and corrective action, career planning and progression; and is accountable for creating a team culture of engagement, compassion, and diversity.
Manages team expenses, including labor budget allocations, overtime, scheduling and budgeted hours, timecard approval and oversight, and oversight of compensation and incentives.
Demonstrates a high level of leadership acumen (e.g. excellent communication, approachable, follows through on commitments, trustworthy, purposeful); and subject matter expertise, representative for organization, project management, and serves as an escalation point and helps to solve problems and remove barriers.
Responsible for the operational workflow / performance of the team including employee metrics, department and company KPIs, obtainment of goals, continuous improvement, compliance to rules and regulations, and the delivery of superior service.
Demonstrates subject matter expertise regarding contact center roles and responsibilities and may be required perform the role of a front-line caregiver, including all essential duties and responsibilities of any position within operational business need.

Skills

People Management
Project Management
Time Management
Hiring
Onboarding
Coaching
Leadership
Mentorship
Key Performance Indicators (KPI)
Metrics Development

Required Qualifications

Demonstrated work experience in the health care industry, contact center, or applicable equivalency.
Demonstrated ability to effectively lead a team and collaborate with others.
Demonstrated highly effective written and verbal communication skills and effective interpersonal skills as well as the proven ability to resolve conflict, be an effective coach, and team builder in a leadership capacity.
Demonstrated ability to be highly motivated, responsible, and organized. Knowledge and applicable work experience. Working knowledge of Microsoft Office 365, telephone equipment and relevant computer programs.
Demonstrated ability to organize, prioritize, supervise, and work independently on projects

Preferred Qualifications

Bachelor's degree in a business or health related course of study obtained through an accredited institution. Education is verified.
Three years of work experience in the health care industry, contact center, or applicable equivalency
One year of supervisory experience in a health care environment.
Demonstrated knowledge of process improvement principles and effective project management skills (from brainstorming to implementation) through daily work assignments.
Experience with workforce management and performance management

Physical Requirements

Ongoing need for caregiver to see and read information, documents, monitors, identify equipment and supplies, and be able to assess customer needs.
Frequent interactions with providers, colleagues, customers, patients/clients, and visitors require caregiver to verbally communicate as well as hear and understand spoken information, needs, and issues quickly and accurately.
Manual dexterity of hands and fingers to manipulate complex and delicate equipment with precision and accuracy. This includes frequent computer use for typing, accessing needed information, etc .

Location:

Lake Park Building

Work City:

West Valley City

Work State:

Utah

Scheduled Weekly Hours:

The hourly range for this position is listed below. Actual hourly rate dependent upon experience.

$25.39 - $40.00

We care about your well-being – mind, body, and spirit – which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged.

Learn more about our comprehensive benefits package here (https://intermountainhealthcare.org/careers/benefits) .

By applying for a position with Intermountain, I acknowledge that I will comply with all applicable Intermountain policies and expectations. If applying for a remote or hybrid role, this includes remote work expectations related to confidentiality, information security, work schedules, conflicts of interest, and use of company equipment. I further acknowledge that outside employment or activities may not interfere with job responsibilities or create a conflict of interest with Intermountain. Actual or reasonably perceived conflicts may be grounds for disqualification from consideration or, if hired, corrective action up to and including termination of employment.

Intermountain Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

At Intermountain Health, we use the artificial intelligence ("AI") platform, HiredScore to improve your job application experience. HiredScore helps match your skills and experiences to the best jobs for you. While HiredScore assists in reviewing applications, all final decisions are made by Intermountain personnel to ensure fairness. We protect your privacy and follow strict data protection rules. Your information is safe and used only for recruitment. Thank you for considering a career with us and experiencing our AI-enhanced recruitment process.

All positions subject to close without notice.

Headquartered in Utah with locations in six primary states and additional operations across the western U.S., Intermountain Health is a nonprofit system of 34 hospitals, 400+ clinics, a medical group of more than 4,800 employed physicians and advanced care providers, a health plan division called Select Health with more than one million members, and other health services. Helping people live the healthiest lives possible, Intermountain is widely recognized as a leader in clinical quality improvement and efficient healthcare delivery.

Join our world-class team and embark on a career filled with opportunities, strength, innovation, and fulfillment.

To find out more about us, head to our career site here (https://intermountainhealthcare.org/careers/?utm_source=Workday&utm_medium=Redirect&utm_campaign=CareerHome_workday) .

Sign up for job alerts! Click ‘sign in’ at the top right corner, create a candidate account, and when we have opportunities that meet your interests, you will receive an email with the job details.

Intermountain Health strives to make the application process accessible to all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact 1-800-843-7820 or email recruitment@imail.org . This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.

Introduce yourself to our Talent Acquisition team and we will get in touch if there is a role that seems like a good match.

Intermountain Health’s PEAK program supports caregivers in the pursuit of their education goals and career aspirations by providing up-front tuition coverage paid directly to the academic institution. The program offers 100+ learning options to choose from, including undergraduate studies, high school diplomas, and professional skills and certificates. Caregivers are eligible to participate in PEAK on day 1 of employment. Learn more. (https://intermountainhealthcare.org/careers/working-for-intermountain/employee-benefits/peak-program/)

The primary intent of this job description is to set a fair and equitable rate of pay for this classification. Only those key duties necessary for proper job evaluation and/or labor market analysis have been included. Other duties may be assigned by the supervisor.

All positions subject to close without notice.

Thanks for your interest in continuing your career with our team!

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More about this job

Skills

Process improvement
Microsoft Teams
Onboarding
Scheduling
Leadership
Communication skills
Project management
Workflow
Regulatory compliance
Team leadership
Time management
Coaching
Lead a team
Interpersonal skills
Microsoft Office
Work independently
Performance management
Market analysis

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