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Software Engineer (C#/.NET Core, WPF, Windows Device Drivers) - Job ID 537555
Dhaka Technologies Limited Company
Billerica, MA
- $53 USD / hour
Dhaka Technologies Limited Company (DhakaTech) is hiring an experienced Software Engineer for a leading engineering client in Billerica, Massachusetts. You will design, build, and debug…
Added 1 min ago
Software Engineer, Experienced Associate
PricewaterhouseCoopers Advisory Services LLC
United States
- Building and testing APIs, microservices, and integration patterns that connect enterprise systems and support application modernization
Added 1 min ago
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Software Engineer
Saratech
Lake Forest, CA
- $75 to $80 USD / hour
Saratech is seeking a Software Engineer to support our client onsite. The Software Engineer will design and develop embedded software for ammunition handling systems, thermal management…
Added 1 min ago
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Electrical Engineer
Saratech
Lake Forest, CA
- $75 to $80 USD / hour
Saratech is seeking an Electrical Engineer to support our client on-site. The Electrical Engineer will carry out engineering assignments related to the planning, design, and testing of…
Added 1 min ago
AL
BAS/BMS Controls Engineer - Automated Logic
Automated Logic Contracting Sv
Orlando, FL
- $64,500 to $129,500 USD / year
As a BAS/BMS Controls Engineer, you will be crucial to ALC's business through the designing of advanced building automation systems created specifically for each individual customer. We are…
Added 2 mins ago
Manufacturing Project Engineer - Advanced Manufacturing and Robotics
East Peoria, IL
Coordinate the installation and integration of manufacturing equipment, tooling, automation, and systems with plant operations and infrastructure.
Added 2 mins ago
Supply Chain Planning Engineer
Morton, IL
As a Supply Chain Planning Engineer, you will be responsible for supporting the global rollout and implementation of a new SAP S/4 order management solution. You will partner with business…
Added 2 mins ago
Controls System Senior Engineer
Peoria, IL
In this role, you will develop, integrate, and validate machine control systems that directly impact machine productivity, performance, operator experience, and advanced technology…
Added 3 mins ago
Principal Applications Engineer
Berkshire Grey
Bedford, MA
Role Overview: As a Principal Applications Engineer, you will be responsible for rigorously evaluating solution designs and ensuring technical correctness. You will report to engineering…
Added 3 mins ago
Senior Mechatronics Controls Engineer
Berkshire Grey
Bedford, MA
Demonstrated experience bringing industrial automation systems into production and supporting them throughout their lifecycle.
Added 3 mins ago
Firmware Engineer
Kidde-Fenwal LLC
Ashland, MA
The Lead Firmware Engineer will lead the design and development of embedded firmware for safety-critical burner control systems, ignition modules, and related products.
Added 3 mins ago
AI Engineer I
Repligen Corp
Waltham, MA
Hands-on experience in building agentic AI systems, including multi-agent workflows, orchestration, and tool integration using frameworks such as AutoGen or CrewAI and failure handling
Added 4 mins ago
Sr Business Solutions Developer
TC USA Services Inc
United States
Work with stakeholders and teammates to design solutions that fit real business problems, from data model and integration approach through to the user experience.
Added 5 mins ago
Advanced Systems Engineer
Aerospace
Phoenix, AZ
As an Advanced Systems Engineer in our team, you will be building the next generation Avionics platforms systems requirements and functional deliveries. The product you will be working on…
Added 6 mins ago
Senior Software Engineer
Fiserv Solutions LLC
Alpharetta, GA
At Fiserv, we are dedicated to transforming financial services technology to benefit our clients. As a Senior Software Engineer, you will play a critical role in designing, developing, and…
Added 6 mins ago
Commissioning Engineer II
Opterra Energy Services, LLC
Edison, NJ
This Commissioning Engineer II role focuses on leading commissioning and field verification activities to ensure building systems are installed correctly, perform as intended, and meet…
Added 6 mins ago
Lead Structural Analysis Engineer
The Boeing Company
Titusville, FL
Boeing Defense, Space & Security (BDS) is seeking an experienced Lead Structural Analysis Engineer to join the team based in Titusville, Florida.
Added 6 mins ago
Wire Design & Install Engr (Electrical/Electronic Installation Design)
The Boeing Company
Saint Charles, MO
The Boeing Company has an exciting opportunity for a Mission Systems Senior Lead Hardware Engineer to lead the definition and development of mission systems avionics and sensors for Phantom…
Added 6 mins ago
Design and Analysis Engineer (Electronic Sys Design & Analy)
The Boeing Company
Saint Charles, MO
The Boeing Company has an exciting opportunity for a Mission Systems Senior Lead Hardware Engineer to lead the definition and development of mission systems avionics and sensors for Phantom…
Added 6 mins ago
GNC Engineer
Harmattan AI
Austin, Texas, TX
Harmattan AI is a next-generation defense prime building autonomous and scalable defense systems. Following the close of a $200M Series B, valuing the company at $1.4 billion, we are…
Added 6 mins ago
Embedded Software Engineer
Harmattan AI
Austin, Texas, TX
As an Embedded Software Engineer at Harmattan AI, you will join a growing team dedicated to developing cutting-edge UAV systems. Building on the foundation established by the team, you will…
Added 6 mins ago
Electrical Engineer
Harmattan AI
Austin, Texas, TX
As an Electrical Engineer, your main role will be to design and develop electronic boards and embedded systems (SoM) for UAVs (e.g., Flight Controllers, Companion Computers, Electronic…
Added 7 mins ago
Automation Software Tester / Quality Assurance Engineer
CTIS, Inc.
Rockville, MD
We are seeking a highly skilled Automation Software Tester / Quality Assurance Engineer to support the development of Clinical Trials Research Management applications for CTIS, a CMMI Level…
Added 9 mins ago
Systems Engineer II
Texas A&M Agrilife Extension Service
College Station, TX
The Systems Engineer II, under general supervision, designs, develops, integrates, and supports enterprise solutions using Microsoft 365 and related technologies. The position focuses on…
Added 10 mins ago
Software Development Engineer III, AWS Specialist and Partner Insights
Amazon Web Services, Inc.
Austin, TX · Seattle, WA · New York, NY · Mountain View, CA · Dallas, TX
…that let other agents and tools call it and let it reach the systems its users depend on. You will operate Bedrock on top of a large, governed data lake and think past the current product…

Intermedia Intelligent Communications

Implementation Engineer - Contract

Remote, United States

$40 to $50 USD / hour

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Job details

Pay: $40 to $50 USD / hour
Posting language: English
Posted: Nov 9, 2026

Original job description

Are you looking for a company where YOUR VOICE is heard? Where you can MAKE A DIFFERENCE? Do you THRIVE in a FAST-PACED work environment? Do you wake every morning EXCITED to work with GREAT PEOPLE and create SUCCESS TOGETHER? Then Intermedia is the place for you.

Intermedia has established itself as a leading provider of cloud communications and collaboration tech that allows companies to connect better. We have a strong track record of growth, profitability, and creating an environment where everyone matters. Everyone. While we are fast-paced and admittedly a bit intense, we promise that you won’t be bored. You will find Intermedia is a place where you can indulge your passion for creating and supporting great cloud technology. What’s more, we always look to promote from within and have many employees who have been with us 10, 15, and 20+ years!

Culture at Intermedia is built on teamwork and transparency. We hold each other accountable and always have each other’s back!

Are you ready to make your mark?

About the Role:

The Implementation Engineer (Integrations) designs, builds, and supports IVR and API integrations for enterprise contact center environments. This role works directly with customers to gather requirements, design call flows, and connect internal systems with third-party services such as CRM platforms, billing systems, and payment services. The position combines hands-on integration development, solution consulting, and troubleshooting to deliver reliable, scalable solutions and successful customer deployments.

What You Will Be Doing:

Analyze customer contact center configurations, data extracts, and call flows to plan for the API integration
Gather and document customer requirements for API integrations, evaluate system readiness, and define scope, deliverables, and API integration timelines.
Build integrations between Intermedia contact center platform and third-party services using APIs, including CRM, billing, and payment platforms.
Read API documentation and design authentication, requests, data mappings, retries, and error handling; validate authentication and connectivity using tools such as Postman.
Create and maintain backend services, webhooks, middleware, and automation workflows that support customer implementations and ongoing data exchange.
Transform and synchronize data across systems, including mapping and validating customer records between CRM platforms, billing systems, and internal databases.
Design and implement API-driven IVR call flows, including data collection, menu design, conditional routing, and payment integrations; guide customers in creating efficient, user-friendly experiences.
Work with product, backend engineering, security, support, and vendor teams to clarify requirements, resolve technical constraints, and implement integrations with cloud services such as Azure or AWS.
Write and maintain automated tests, integration documentation, and operational runbooks covering configuration, deployment, monitoring, and recovery.
Troubleshoot integration failures, latency, and data quality; lead troubleshooting of production incidents and complex issues across APIs, IVR platforms, CRM systems;
Apply security practices including OAuth 2.0, secrets management, and encryption.
Lead technical design discussions and provide professional services and consulting for large and strategic customer accounts throughout implementation.
Provide post implementation escalation support to ensure stability and successful adoption.

What You Will Bring to the Role:

Bachelor’s degree in Computer Science, Information Technology, Telecommunications, or a related field with 5+ years of experience in contact center technology, systems integration, or technical implementation. Equivalent combinations of education and experience may be considered.
Hands-on experience with enterprise contact center technologies, including IVR call flows, routing rules, callbacks, external data tables, working hours configurations, and reporting or monitoring tools.
Strong understanding of REST APIs, JSON, webhooks, and OAuth 2.0, with practical experience using API documentation and tools such as Postman to build, validate, and troubleshoot integrations.
Familiarity with GraphQL APIs and API debugging using Swagger or developer portals.
Hands-on scripting or development experience in a backend language such as Python, JavaScript, Java, or C#, including working with variables, data types, string manipulation, and error handling.
Working knowledge of SQL, data mapping, and data transformation to support reliable synchronization and validation across systems.
Experience integrating CRM platforms such as Salesforce or Zendesk with external systems and evaluating their API capabilities and technical constraints.
Experience with cloud services, logging, and monitoring, with strong troubleshooting skills across distributed systems, APIs, and IVR environments.
Understanding of API rate limits, retries, versioning, permissions, secrets management, and encryption, and the ability to apply these practices to customer integrations.
Ability to analyze customer environments and translate requirements into scalable solutions that improve contact center efficiency and customer experience.
Proven ability to manage deliverables, timelines, tests, and technical documentation, and to use ticketing or CRM systems to track implementation tasks, communications, and configuration updates.
Excellent written, verbal, and customer-facing communication skills, including the ability to explain technical concepts clearly and lead design discussions.
Ability to work independently and collaborate with Sales, Product, Development, Security, Support, and external vendors while continuously developing technical expertise.
Ability to work effectively in a remote environment, including maintaining a reliable home office setup with internet connectivity, a workstation, and required software.

Diversity Inclusion and Equal Opportunity We hire, promote, and compensate employees based on their ability to perform their job responsibilities, without regard to race, color, creed, religion, sex, gender, marital status, national origin, ancestry, age, citizenship, physical or mental disability, sexual orientation, or any other basis protected by applicable law (collectively referred to in our Code of Conduct as “Protected Classes”). We do not tolerate employment discrimination in the workplace, and we are committed to making reasonable accommodations for identified disabilities or other limitations as required by all applicable laws. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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