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Senior Engineer, R&D
Edwards Lifesciences LLC
CA
This is an exceptional opportunity for an experienced medical device engineer who will apply knowledge of Finite Element Analysis (FEA), test method development for THV frames, access and…
Added 1 min ago
Principal Systems Development Engineer
TX · Dallas, TX
Our customers’ system requirements are usually highly complex. Bringing together hardware and software systems design, Systems Development Engineering operates at the very cutting edge of…
Added 1 min ago
Staff Mechanical Engineer, Capital Systems
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The Future Forward group within Intuitive Surgical is searching for a hands-on Staff Mechanical Engineer to own subsystem development for a new application of surgical robotics. This role…
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Senior Software Engineer
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At Fiserv, we are dedicated to transforming financial services technology to benefit our clients. As a Senior Software Engineer, you will play a critical role in designing, developing, and…
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Commissioning Engineer II
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This Commissioning Engineer II role focuses on leading commissioning and field verification activities to ensure building systems are installed correctly, perform as intended, and meet…
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Supply Base Management Spec (Supply Base Mgmt)
The Boeing Company
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Master’s degree or advanced professional certifications in supply chain or quality (e.g., APICS CSCP, ASQ Certified Supplier Quality Engineer, PMP).
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Lead Structural Analysis Engineer
The Boeing Company
Titusville, FL
Boeing Defense, Space & Security (BDS) is seeking an experienced Lead Structural Analysis Engineer to join the team based in Titusville, Florida.
Added 1 min ago
Experienced Structural & Payload Design Engineer
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Titusville, FL
Boeing Defense, Space and Security (BDS) is looking for an Experienced Structural & Payload Design Engineer to join our team in Titusville, FL.
Added 1 min ago
Senior Structural & Payloads Design Engineer
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Embedded Software Engineer
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Senior Power Electronics Engineer
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Automation Software Tester / Quality Assurance Engineer
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- $110,000 to $150,000 USD / year
This role includes significant involvement in instrumentation and PLC-based control systems, along with participation in construction support and onsite startup and commissioning of control…
Added 3 mins ago
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Transportation Technician 11 (Office Technician) - Mt. Pleasant TSC
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…Mt. Pleasant Transportation Service Center (TSC) construction engineer with the most complex duties in administration, oversight, and close-out of all Michigan Department of Transportation…
Added 4 mins ago
Manager AI & Data Engineering
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This position serves as Armada's lead AI & Data engineer while developing talent in the Artificial Intelligence space. Responsible for owning the technical vision, architecture, engineering…
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NBC News Group Technology Internships – Summer 2027
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ATE Engineer - XPU (Yield, Quality & RMA)
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Lead AI Engineer
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Added 4 mins ago
Project Engineer, Project Life Cycle
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Senior Control Systems Engineer
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Added 5 mins ago
Lead Site Reliability Engineer
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Systems Development Engineer II, AWS Commerce Platform, AWSBillComputationService
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As an engineer in the team, you will design, build and operate services that will help AWS to meet the needs of our customers. Delivering a reliable and high-performance service at AWS…

Intermedia Intelligent Communications

Implementation Engineer - Contract

Remote, United States

$40 to $50 USD / hour

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Job details

Pay: $40 to $50 USD / hour
Posting language: English
Posted: Nov 9, 2026

Original job description

Are you looking for a company where YOUR VOICE is heard? Where you can MAKE A DIFFERENCE? Do you THRIVE in a FAST-PACED work environment? Do you wake every morning EXCITED to work with GREAT PEOPLE and create SUCCESS TOGETHER? Then Intermedia is the place for you.

Intermedia has established itself as a leading provider of cloud communications and collaboration tech that allows companies to connect better. We have a strong track record of growth, profitability, and creating an environment where everyone matters. Everyone. While we are fast-paced and admittedly a bit intense, we promise that you won’t be bored. You will find Intermedia is a place where you can indulge your passion for creating and supporting great cloud technology. What’s more, we always look to promote from within and have many employees who have been with us 10, 15, and 20+ years!

Culture at Intermedia is built on teamwork and transparency. We hold each other accountable and always have each other’s back!

Are you ready to make your mark?

About the Role:

The Implementation Engineer (Integrations) designs, builds, and supports IVR and API integrations for enterprise contact center environments. This role works directly with customers to gather requirements, design call flows, and connect internal systems with third-party services such as CRM platforms, billing systems, and payment services. The position combines hands-on integration development, solution consulting, and troubleshooting to deliver reliable, scalable solutions and successful customer deployments.

What You Will Be Doing:

Analyze customer contact center configurations, data extracts, and call flows to plan for the API integration
Gather and document customer requirements for API integrations, evaluate system readiness, and define scope, deliverables, and API integration timelines.
Build integrations between Intermedia contact center platform and third-party services using APIs, including CRM, billing, and payment platforms.
Read API documentation and design authentication, requests, data mappings, retries, and error handling; validate authentication and connectivity using tools such as Postman.
Create and maintain backend services, webhooks, middleware, and automation workflows that support customer implementations and ongoing data exchange.
Transform and synchronize data across systems, including mapping and validating customer records between CRM platforms, billing systems, and internal databases.
Design and implement API-driven IVR call flows, including data collection, menu design, conditional routing, and payment integrations; guide customers in creating efficient, user-friendly experiences.
Work with product, backend engineering, security, support, and vendor teams to clarify requirements, resolve technical constraints, and implement integrations with cloud services such as Azure or AWS.
Write and maintain automated tests, integration documentation, and operational runbooks covering configuration, deployment, monitoring, and recovery.
Troubleshoot integration failures, latency, and data quality; lead troubleshooting of production incidents and complex issues across APIs, IVR platforms, CRM systems;
Apply security practices including OAuth 2.0, secrets management, and encryption.
Lead technical design discussions and provide professional services and consulting for large and strategic customer accounts throughout implementation.
Provide post implementation escalation support to ensure stability and successful adoption.

What You Will Bring to the Role:

Bachelor’s degree in Computer Science, Information Technology, Telecommunications, or a related field with 5+ years of experience in contact center technology, systems integration, or technical implementation. Equivalent combinations of education and experience may be considered.
Hands-on experience with enterprise contact center technologies, including IVR call flows, routing rules, callbacks, external data tables, working hours configurations, and reporting or monitoring tools.
Strong understanding of REST APIs, JSON, webhooks, and OAuth 2.0, with practical experience using API documentation and tools such as Postman to build, validate, and troubleshoot integrations.
Familiarity with GraphQL APIs and API debugging using Swagger or developer portals.
Hands-on scripting or development experience in a backend language such as Python, JavaScript, Java, or C#, including working with variables, data types, string manipulation, and error handling.
Working knowledge of SQL, data mapping, and data transformation to support reliable synchronization and validation across systems.
Experience integrating CRM platforms such as Salesforce or Zendesk with external systems and evaluating their API capabilities and technical constraints.
Experience with cloud services, logging, and monitoring, with strong troubleshooting skills across distributed systems, APIs, and IVR environments.
Understanding of API rate limits, retries, versioning, permissions, secrets management, and encryption, and the ability to apply these practices to customer integrations.
Ability to analyze customer environments and translate requirements into scalable solutions that improve contact center efficiency and customer experience.
Proven ability to manage deliverables, timelines, tests, and technical documentation, and to use ticketing or CRM systems to track implementation tasks, communications, and configuration updates.
Excellent written, verbal, and customer-facing communication skills, including the ability to explain technical concepts clearly and lead design discussions.
Ability to work independently and collaborate with Sales, Product, Development, Security, Support, and external vendors while continuously developing technical expertise.
Ability to work effectively in a remote environment, including maintaining a reliable home office setup with internet connectivity, a workstation, and required software.

Diversity Inclusion and Equal Opportunity We hire, promote, and compensate employees based on their ability to perform their job responsibilities, without regard to race, color, creed, religion, sex, gender, marital status, national origin, ancestry, age, citizenship, physical or mental disability, sexual orientation, or any other basis protected by applicable law (collectively referred to in our Code of Conduct as “Protected Classes”). We do not tolerate employment discrimination in the workplace, and we are committed to making reasonable accommodations for identified disabilities or other limitations as required by all applicable laws. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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