Jobs in the United States

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Added 1 min ago
Automation Engineer- Plant
API Arctichill 200 Park Inc
Newberry, SC
Trane is hiring an Automation Engineer in Newberry, SC. We are seeking a motivated engineer with experience in process automation, manufacturing systems, and digital tools to support and…
Added 1 min ago
Sr. Control Systems Engineer
CFO Trane U.S. Inc.-CFO
United States
…growth markets of AI and data centers. We are seeking a dynamic engineer to join our team and help us define and shape this new segment of our engineering…
Added 1 min ago
Automation and Controls Engineer
STL Stellar Energy
United States
As a member of the technical staff, the Automation and Controls Engineer is responsible for the design and implementation of control systems for automated TIAC (Turbine Inlet Air Cooling)…
Added 1 min ago
Controls Engineer
Barry-Wehmiller
Philadelphia, PA
When you join Design Group as a Controls Engineer, you are joining a team that will challenge you and position you for growth. Design Group is widely known as an industry leader, recognized…
Added 1 min ago
DT
Software Engineer (C#/.NET Core, WPF, Windows Device Drivers) - Job ID 537555
Dhaka Technologies Limited Company
Billerica, MA
- $53 USD / hour
Software Engineer – C# / .NET Core, WPF & Windows Device Drivers
Added 1 min ago
MS
Vice President - Lead Software Engineer
Morgan Stanley
NY · New York
- $155,000 to $215,000 USD / year
We are seeking a senior, hands-on Senior Engineer with a strong backend Java/python focus to join IBD & GCM Technology, part of the wider Institutional Securities Technology (IST) Division.…
Added 2 mins ago
S
Electrical Engineer
Saratech
Lake Forest, CA
- $75 to $80 USD / hour
Saratech is seeking an Electrical Engineer to support our client on-site. The Electrical Engineer will carry out engineering assignments related to the planning, design, and testing of…
Added 2 mins ago
AL
BAS/BMS Controls Engineer - Automated Logic
Automated Logic Contracting Sv
Orlando, FL
- $64,500 to $129,500 USD / year
As a BAS/BMS Controls Engineer, you will be crucial to ALC's business through the designing of advanced building automation systems created specifically for each individual customer. We are…
Added 2 mins ago
Manufacturing Process Engineer
Tower Extrusions, Ltd.
TX
As we continue to grow and expand our manufacturing capabilities, we're looking for a Manufacturing Process Engineer who enjoys solving problems, improving processes, and turning ideas into…
Added 3 mins ago
Full Stack Software Engineer, Python
Fidelity Technology Group, LLC
Westlake, TX
As a Full Stack Engineer, you’ll build and improve a workflow orchestration platform that helps teams create and manage Airflow workflows using a standardized, spec-driven approach.
Added 3 mins ago
Manufacturing Project Engineer - Advanced Manufacturing and Robotics
East Peoria, IL
As a Manufacturing Project Engineer in East Peoria, Illinois, you will lead projects that improve manufacturing safety, quality, velocity, capacity, and cost. You will apply manufacturing…
Added 3 mins ago
Controls System Senior Engineer
Peoria, IL
…seeking an innovative and highly motivated Controls System Senior Engineer to join the MWL Performance & Controls…
Added 4 mins ago
AU
Overnight Jouryman Engineer
ABM US
Santa Clara, CA
- $76.5 USD / hour
The Journeyman Engineer is responsible for the safe, reliable, and efficient operation, maintenance, and repair of critical data center infrastructure systems that support continuous…
Added 4 mins ago
Principal Applications Engineer
Berkshire Grey
Bedford, MA
Role Overview: As a Principal Applications Engineer, you will be responsible for rigorously evaluating solution designs and ensuring technical correctness. You will report to engineering…
Added 4 mins ago
Senior Mechatronics Controls Engineer
Berkshire Grey
Bedford, MA
Join us at Berkshire Grey to deliver best-in-class robotic automation solutions that solve real customer problems and deliver immediate value. Our Engineering team is seeking a talented…
Added 4 mins ago
AI Engineer I
Repligen Corp
Waltham, MA
As an AI Engineer, you will unlock and accelerate AI by designing the reusable components, starter kits, and opinionated developer first patterns for the Platform. This person will be a key…
Added 5 mins ago
Sr Business Solutions Developer
TC USA Services Inc
United States
…business, unlocking value through governance, analytics, AI, and automation. Within D&DI, the Data & Digital Solutions team sits at the intersection of technology and business, building the…
Added 7 mins ago
Agent Ops, Technical Product Management (Forward Deployed Engineer)
Round Rock, TX
Analyze data and processes to identify recurring patterns and automation opportunities
Added 7 mins ago
Principal Systems Development Engineer
TX · Dallas, TX
As a Principal Engineer, you will design and implement critical services, lead complex refactors, and champion quality. You will collaborate across teams to resolve dependencies and raise…
Added 7 mins ago
Commissioning Engineer II
Opterra Energy Services, LLC
Edison, NJ
This Commissioning Engineer II role focuses on leading commissioning and field verification activities to ensure building systems are installed correctly, perform as intended, and meet…
Added 7 mins ago
GR
Senior Power Electronics Engineer
Gradient Robotics
San Francisco, CA
- $145,000 to $230,000 USD / year
We’re looking for a Senior Power Electronics Engineer to own the electrical and power architecture of Gradient’s robots: how they’re powered, how they sense, and how they’re controlled.…
Added 8 mins ago
Automation Software Tester / Quality Assurance Engineer
CTIS, Inc.
Rockville, MD
We are seeking a highly skilled Automation Software Tester / Quality Assurance Engineer to support the development of Clinical Trials Research Management applications for CTIS, a CMMI Level…
Added 8 mins ago
C
Senior Software Engineer
Cotiviti
United States
- $111,000 to $145,000 USD / year
The Sr Software Engineer is primarily responsible for the support of the existing software applications and enhance software components deployed in the Cotiviti product suite. The…
Added 9 mins ago
Manager AI & Data Engineering
ARMADA
Wexford, PA
This position serves as Armada's lead AI & Data engineer while developing talent in the Artificial Intelligence space. Responsible for owning the technical vision, architecture, engineering…
Added 10 mins ago
Pilot Plant Controls & Automation Engineer
ConAgra Fds Entrprise Svcs,Inc
Omaha, NE
…provide technical leadership and hands-on support for the site’s automation, electrical, and instrumentation systems. You will develop and implement automation projects, troubleshoot…

Intermedia Intelligent Communications

Implementation Engineer - Contract

Remote, United States

$40 to $50 USD / hour

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Job details

Pay: $40 to $50 USD / hour
Posting language: English
Posted: Nov 9, 2026

Original job description

Are you looking for a company where YOUR VOICE is heard? Where you can MAKE A DIFFERENCE? Do you THRIVE in a FAST-PACED work environment? Do you wake every morning EXCITED to work with GREAT PEOPLE and create SUCCESS TOGETHER? Then Intermedia is the place for you.

Intermedia has established itself as a leading provider of cloud communications and collaboration tech that allows companies to connect better. We have a strong track record of growth, profitability, and creating an environment where everyone matters. Everyone. While we are fast-paced and admittedly a bit intense, we promise that you won’t be bored. You will find Intermedia is a place where you can indulge your passion for creating and supporting great cloud technology. What’s more, we always look to promote from within and have many employees who have been with us 10, 15, and 20+ years!

Culture at Intermedia is built on teamwork and transparency. We hold each other accountable and always have each other’s back!

Are you ready to make your mark?

About the Role:

The Implementation Engineer (Integrations) designs, builds, and supports IVR and API integrations for enterprise contact center environments. This role works directly with customers to gather requirements, design call flows, and connect internal systems with third-party services such as CRM platforms, billing systems, and payment services. The position combines hands-on integration development, solution consulting, and troubleshooting to deliver reliable, scalable solutions and successful customer deployments.

What You Will Be Doing:

Analyze customer contact center configurations, data extracts, and call flows to plan for the API integration
Gather and document customer requirements for API integrations, evaluate system readiness, and define scope, deliverables, and API integration timelines.
Build integrations between Intermedia contact center platform and third-party services using APIs, including CRM, billing, and payment platforms.
Read API documentation and design authentication, requests, data mappings, retries, and error handling; validate authentication and connectivity using tools such as Postman.
Create and maintain backend services, webhooks, middleware, and automation workflows that support customer implementations and ongoing data exchange.
Transform and synchronize data across systems, including mapping and validating customer records between CRM platforms, billing systems, and internal databases.
Design and implement API-driven IVR call flows, including data collection, menu design, conditional routing, and payment integrations; guide customers in creating efficient, user-friendly experiences.
Work with product, backend engineering, security, support, and vendor teams to clarify requirements, resolve technical constraints, and implement integrations with cloud services such as Azure or AWS.
Write and maintain automated tests, integration documentation, and operational runbooks covering configuration, deployment, monitoring, and recovery.
Troubleshoot integration failures, latency, and data quality; lead troubleshooting of production incidents and complex issues across APIs, IVR platforms, CRM systems;
Apply security practices including OAuth 2.0, secrets management, and encryption.
Lead technical design discussions and provide professional services and consulting for large and strategic customer accounts throughout implementation.
Provide post implementation escalation support to ensure stability and successful adoption.

What You Will Bring to the Role:

Bachelor’s degree in Computer Science, Information Technology, Telecommunications, or a related field with 5+ years of experience in contact center technology, systems integration, or technical implementation. Equivalent combinations of education and experience may be considered.
Hands-on experience with enterprise contact center technologies, including IVR call flows, routing rules, callbacks, external data tables, working hours configurations, and reporting or monitoring tools.
Strong understanding of REST APIs, JSON, webhooks, and OAuth 2.0, with practical experience using API documentation and tools such as Postman to build, validate, and troubleshoot integrations.
Familiarity with GraphQL APIs and API debugging using Swagger or developer portals.
Hands-on scripting or development experience in a backend language such as Python, JavaScript, Java, or C#, including working with variables, data types, string manipulation, and error handling.
Working knowledge of SQL, data mapping, and data transformation to support reliable synchronization and validation across systems.
Experience integrating CRM platforms such as Salesforce or Zendesk with external systems and evaluating their API capabilities and technical constraints.
Experience with cloud services, logging, and monitoring, with strong troubleshooting skills across distributed systems, APIs, and IVR environments.
Understanding of API rate limits, retries, versioning, permissions, secrets management, and encryption, and the ability to apply these practices to customer integrations.
Ability to analyze customer environments and translate requirements into scalable solutions that improve contact center efficiency and customer experience.
Proven ability to manage deliverables, timelines, tests, and technical documentation, and to use ticketing or CRM systems to track implementation tasks, communications, and configuration updates.
Excellent written, verbal, and customer-facing communication skills, including the ability to explain technical concepts clearly and lead design discussions.
Ability to work independently and collaborate with Sales, Product, Development, Security, Support, and external vendors while continuously developing technical expertise.
Ability to work effectively in a remote environment, including maintaining a reliable home office setup with internet connectivity, a workstation, and required software.

Diversity Inclusion and Equal Opportunity We hire, promote, and compensate employees based on their ability to perform their job responsibilities, without regard to race, color, creed, religion, sex, gender, marital status, national origin, ancestry, age, citizenship, physical or mental disability, sexual orientation, or any other basis protected by applicable law (collectively referred to in our Code of Conduct as “Protected Classes”). We do not tolerate employment discrimination in the workplace, and we are committed to making reasonable accommodations for identified disabilities or other limitations as required by all applicable laws. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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