Jobs in the United States

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Added 1 min ago
Lead Client Director - Strategic Healthcare (Payer) - MN/IL/IND
ServiceNow
Remote, United States
…AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow - helping 85% of the Fortune 500® work smarter, faster, and better.…
Added 1 min ago
PW
Recreation Business Services Manager
Prince William County Government
Prince William County, VA
- $70,921.5 to $125,014.5 USD / year
…community. If you enjoy leading teams, improving processes, using data to drive decisions, and building strong partnerships across an organization, we encourage you to…
Added 1 min ago
TSR - Phoenix
Precision Hire LLC
Phoenix, AZ
This role sits with a nationwide HVAC & power rental platform supporting mission-critical needs: cooling, heating, dehumidification, and temporary power. These solutions are deployed where…
Added 1 min ago
Automation Engineer- Plant
API Arctichill 200 Park Inc
Newberry, SC
…experience with platforms such as Ignition, SharePoint/Power Platform, and MES tools such as Apriso, with exposure to data analytics, Python, SQL, or AI-enabled solutions considered a…
Added 2 mins ago
J
Tax Manager
Jobot
Daytona Beach, FL
- $100,000 to $130,000 USD / year
Our client is a rapidly growing accounting and advisory organization building a national platform through a combination of organic growth and strategic acquisitions. The company was founded…
Added 2 mins ago
SC
Senior Automation Project Manager – Critical Infrastructure
SmartTech Contracting LLC
Remote, United States
- $120,750 to $144,637.5 USD / year
Smart Tech Contracting delivers turnkey BAS & EPMS solutions for mission-critical colocation and hyperscale data centers operating at national program scale. As a Master Systems Integrator…
Added 4 mins ago
Full Stack Software Engineer, Python
Fidelity Technology Group, LLC
Westlake, TX
The Airflow Platform team is building Fidelity’s enterprise Apache Airflow platform, providing the foundation for running business-critical workflows reliably and at scale. We design and…
Added 4 mins ago
Solution Owner – MineStar Onboard and Terrain
Irving, TX
Own the solution vision and roadmap for MineStar Onboard and Terrain for Grading and Loading, aligned with the Tech Platform strategy and the needs of MineStar Edge, Fleet and Terrain…
Added 4 mins ago
Senior Microsoft Power Platform Developer (5830)
SMX
United States
SMX is actively seeking a highly skilled, strategic, and collaborative Senior Microsoft Power Platform Developer to join our team. In this role, you will support a critical federal customer…
Added 4 mins ago
Scientist II, Translational Science
BioReference Health LLC
WESTON, MA
…Key responsibilities of the role will be to analyze biomarker data from several clinical studies, updating and managing biomarker datasets, and carry out translational in vitro studies to…
Added 4 mins ago
PG
Associate, Media Buyer
Publicis Groupe Holdings B.V
Chicago, IL · Atlanta, GA · Santa Barbara, CA · Agoura Hills, CA
- $50,065 to $66,360 USD / year
…business growth. CJ’s industry-leading solutions make us the platform of choice for over 3,800 global brands across sectors like retail, travel, finance, technology, and home services. As…
Added 5 mins ago
E T Consultant - Crosscutting Advisory and Upstream
World Bank Group
Washington, DC
…invest in people, strengthen markets, and deliver scalable, data-driven solutions that generate more and better jobs and improve lives. In fiscal year 2026, IFC committed a record $105.6…
Added 5 mins ago
Cloud Security Analyst - Kiewit Technology Group
Kiewit
Omaha, NE
…day-to-day execution in the field by giving our people real-time data to make faster, smarter decisions. When you join KTG, you will make an impact on the critical work we do every…
Added 5 mins ago
AI Engineer I
Repligen Corp
Waltham, MA
…designing the reusable components, starter kits, and opinionated developer first patterns for the Platform. This person will be a key contributing member of the Data Platform, driving…
Added 5 mins ago
Architect, Ontology & AI Innovation
Kinaxis Inc.
Remote, United States
You bring deep expertise in agentic AI, enterprise platform architecture, supply chain systems, data modeling, and knowledge graph or semantic technologies, and you are energized by…
Added 5 mins ago
Early Career Consult Program - Associate Data Engineer
Kyndryl, Inc.
Remote, United States
Cloud platform certification, e.g. AWS Certified Data Analytics – Specialty, Elastic Certified Engineer, Google Cloud Professional Data Engineer, or Microsoft Certified: Azure Data Engineer…
Added 6 mins ago
Vice President for Marketing and Communications
Virginia Tech
Blacksburg, VA
…marketing and communications planning initiatives that leverage data-driven insights and innovative approaches to maximize institutional positioning, brand promotion, and the strategic…
Added 6 mins ago
Controller
Mission Critical Group
West Chester, PA
…manufacturing, modular deployment, and lifecycle services under one platform, we streamline execution and bring complex projects online faster - without compromising performance. With a…
Added 6 mins ago
Sr Business Solutions Developer
TC USA Services Inc
United States
Produce clear, practical designs (architecture diagrams, data flows, component and platform technology choices across AWS and Fabric) that others on the team can build from.
Added 6 mins ago
Sr. Director Test Engineering – Engines and Power Systems
Aerospace
Phoenix, AZ
Transform testing and manufacturing processes through digital technologies to enhance data analytics, automation, and process control.
Added 6 mins ago
Emerging Account Executive
SunnyData
Remote, United States
- Maintain pipeline hygiene and forecasting accuracy, and consistently meet or exceed revenue goals across Data Engineering, Platform Modernization, and AI/ML Consulting.
Added 6 mins ago
Senior Account Executive
SunnyData
Remote, United States
- Maintain pipeline hygiene and forecasting accuracy, and consistently meet or exceed revenue goals across Data Engineering, Platform Modernization, and AI/ML Consulting.
Added 6 mins ago
Engagement Manager
SunnyData
Remote, United States
- Experience at a Databricks partner, data consultancy or data platform vendor's services team, or working directly with Databricks field teams.
Added 7 mins ago
Principal Systems Development Engineer
TX · Dallas, TX
Infrastructure Solutions Group (ISG) builds the products that power infrastructure, solutions, and data management our customers need most. Our teams design and develop the hardware and…
Added 7 mins ago
Senior Software Engineer
Fiserv Solutions LLC
Alpharetta, GA
Storage and retrieval of transactional data from OLTP database using quick and efficient methods

Intermedia Intelligent Communications

Implementation Engineer - Contract

Remote, United States

$40 to $50 USD / hour

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Job details

Pay: $40 to $50 USD / hour
Posting language: English
Posted: Nov 9, 2026

Original job description

Are you looking for a company where YOUR VOICE is heard? Where you can MAKE A DIFFERENCE? Do you THRIVE in a FAST-PACED work environment? Do you wake every morning EXCITED to work with GREAT PEOPLE and create SUCCESS TOGETHER? Then Intermedia is the place for you.

Intermedia has established itself as a leading provider of cloud communications and collaboration tech that allows companies to connect better. We have a strong track record of growth, profitability, and creating an environment where everyone matters. Everyone. While we are fast-paced and admittedly a bit intense, we promise that you won’t be bored. You will find Intermedia is a place where you can indulge your passion for creating and supporting great cloud technology. What’s more, we always look to promote from within and have many employees who have been with us 10, 15, and 20+ years!

Culture at Intermedia is built on teamwork and transparency. We hold each other accountable and always have each other’s back!

Are you ready to make your mark?

About the Role:

The Implementation Engineer (Integrations) designs, builds, and supports IVR and API integrations for enterprise contact center environments. This role works directly with customers to gather requirements, design call flows, and connect internal systems with third-party services such as CRM platforms, billing systems, and payment services. The position combines hands-on integration development, solution consulting, and troubleshooting to deliver reliable, scalable solutions and successful customer deployments.

What You Will Be Doing:

Analyze customer contact center configurations, data extracts, and call flows to plan for the API integration
Gather and document customer requirements for API integrations, evaluate system readiness, and define scope, deliverables, and API integration timelines.
Build integrations between Intermedia contact center platform and third-party services using APIs, including CRM, billing, and payment platforms.
Read API documentation and design authentication, requests, data mappings, retries, and error handling; validate authentication and connectivity using tools such as Postman.
Create and maintain backend services, webhooks, middleware, and automation workflows that support customer implementations and ongoing data exchange.
Transform and synchronize data across systems, including mapping and validating customer records between CRM platforms, billing systems, and internal databases.
Design and implement API-driven IVR call flows, including data collection, menu design, conditional routing, and payment integrations; guide customers in creating efficient, user-friendly experiences.
Work with product, backend engineering, security, support, and vendor teams to clarify requirements, resolve technical constraints, and implement integrations with cloud services such as Azure or AWS.
Write and maintain automated tests, integration documentation, and operational runbooks covering configuration, deployment, monitoring, and recovery.
Troubleshoot integration failures, latency, and data quality; lead troubleshooting of production incidents and complex issues across APIs, IVR platforms, CRM systems;
Apply security practices including OAuth 2.0, secrets management, and encryption.
Lead technical design discussions and provide professional services and consulting for large and strategic customer accounts throughout implementation.
Provide post implementation escalation support to ensure stability and successful adoption.

What You Will Bring to the Role:

Bachelor’s degree in Computer Science, Information Technology, Telecommunications, or a related field with 5+ years of experience in contact center technology, systems integration, or technical implementation. Equivalent combinations of education and experience may be considered.
Hands-on experience with enterprise contact center technologies, including IVR call flows, routing rules, callbacks, external data tables, working hours configurations, and reporting or monitoring tools.
Strong understanding of REST APIs, JSON, webhooks, and OAuth 2.0, with practical experience using API documentation and tools such as Postman to build, validate, and troubleshoot integrations.
Familiarity with GraphQL APIs and API debugging using Swagger or developer portals.
Hands-on scripting or development experience in a backend language such as Python, JavaScript, Java, or C#, including working with variables, data types, string manipulation, and error handling.
Working knowledge of SQL, data mapping, and data transformation to support reliable synchronization and validation across systems.
Experience integrating CRM platforms such as Salesforce or Zendesk with external systems and evaluating their API capabilities and technical constraints.
Experience with cloud services, logging, and monitoring, with strong troubleshooting skills across distributed systems, APIs, and IVR environments.
Understanding of API rate limits, retries, versioning, permissions, secrets management, and encryption, and the ability to apply these practices to customer integrations.
Ability to analyze customer environments and translate requirements into scalable solutions that improve contact center efficiency and customer experience.
Proven ability to manage deliverables, timelines, tests, and technical documentation, and to use ticketing or CRM systems to track implementation tasks, communications, and configuration updates.
Excellent written, verbal, and customer-facing communication skills, including the ability to explain technical concepts clearly and lead design discussions.
Ability to work independently and collaborate with Sales, Product, Development, Security, Support, and external vendors while continuously developing technical expertise.
Ability to work effectively in a remote environment, including maintaining a reliable home office setup with internet connectivity, a workstation, and required software.

Diversity Inclusion and Equal Opportunity We hire, promote, and compensate employees based on their ability to perform their job responsibilities, without regard to race, color, creed, religion, sex, gender, marital status, national origin, ancestry, age, citizenship, physical or mental disability, sexual orientation, or any other basis protected by applicable law (collectively referred to in our Code of Conduct as “Protected Classes”). We do not tolerate employment discrimination in the workplace, and we are committed to making reasonable accommodations for identified disabilities or other limitations as required by all applicable laws. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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