CRM Manager (Hubspot)

Know HubSpot inside and out? Put that expertise to work making the world a little more connected, safe, and understanding.

For over 50 years, InterExchange, a 501(c)(3) nonprofit, has connected young people from around the world with life-changing cultural exchange experiences. Our participants are au pairs, summer camp counselors, university students in seasonal jobs, and young professionals in training and internships, each welcomed by an American host family, camp, or employer. HubSpot is how we make those connections work: finding hosts who will truly welcome participants, guiding applicants through each step, and making sure that anyone who needs support, even thousands of miles from home, gets it quickly.

The Role

As our CRM Manager, you'll own, run, and continuously improve our HubSpot ecosystem across Sales, Marketing, and Service Hubs. This is a hands-on, cross-functional role: you'll be the platform's primary administrator and a trusted partner to participant and host recruitment, marketing, support, and our data team. You’ll partner with programs, marketing, support, customer experience, and leadership to understand evolving needs and translate them into scalable HubSpot solutions.

What You'll Do

• Run the platform. Manage configuration, pipelines, custom objects, workflows, and permissions; set governance standards; and keep data clean, deduplicated, and well-documented.
• Protect our email reputation. Oversee deliverability, sending domains, subscriptions, and consent so our emails reach people and honor their choices.
• Enable our teams. Facilitate our HubSpot Community of Practice, a cross-functional governance forum where platform decisions are made collaboratively across teams; manage the request intake process, build workflows, reports, and campaigns, and train users to become self-sufficient.
• Power participant support. Own Service Hub, including knowledge bases, live chat, AI-assisted replies and chatbots, ticket pipelines, and SLAs.
• Strengthen host recruitment. Adapt Sales Hub to a mission-driven setting, set up outreach tools and data enrichment, and report on what brings in the strongest hosts.
• Partner with Data. Serve as the HubSpot expert on reverse ETL pipelines and data extracts, aligning object models and field definitions with our broader data architecture.
• Turn data into insight. Build trusted dashboards and KPI reporting for recruitment, marketing, support, and leadership.

What You'll Bring

Required

• 5+ years of hands-on HubSpot admin-level experience across Sales, Marketing, and Service Hubs, including multiple brands or business units
• Deep configuration skills: properties, pipelines, lifecycle stages, custom objects, workflows, automation, and dashboards
• Experience implementing CRM governance, data quality standards, and deduplication
• Strong knowledge of AI capabilities, including HubSpot's
• A solid grasp of how sales, marketing, and support operations intersect in a CRM
• Clear, plain-language communication and a habit of listening first, understanding why a process works before changing it
• Comfort working independently and juggling priorities across teams

Nice to Have

• HubSpot certifications (Sales, Marketing, Service, RevOps, or CRM Implementation)
• Experience with reverse ETL tools such as Census or Hightouch, and with data warehousing concepts
• Working knowledge of SQL, YAML, dbt models, webhooks, or REST APIs
• Experience training non-technical users and writing documentation for them
• A background in operations or revenue operations at a mid-sized organization

Please note that this is an outline of the essential functions and requirements of this position and is not intended to be exhaustive.

Start Date

TBD, applications will be accepted on a rolling basis until the position is filled.

Compensation

This is a full-time, exempt position, with a starting base salary of $145,000 annualized

Hours & Location

Monday to Friday; 9:30 am - 5:30 pm, with flexible start/end times available, and additional hours if needed.

Hybrid schedule with 3 days per week in our NYC headquarters.

How to Apply

Complete our online application form and upload your resume

Benefits & Perks of Employment at InterExchange

• Affordable, quality medical, dental, and vision insurance
• 401k retirement plan with safe harbor employer contribution
• Generous paid time off and health time off package
• Employer-sponsored life insurance
• Flex-time options
• Professional Development & Educational Assistance Program
• Pre-tax FSA for medical and/or dependent care expenses
• Pre-tax commuter benefits
• Supplemental insurance plans
• Pet Insurance Discount

About Us

InterExchange is a private, nonprofit organization with over 50 years of experience in international cultural exchange. We are dedicated to promoting international understanding through development and implementation of affordable intercultural and life experiential work/training opportunities. By participating in InterExchange programs both in the U.S. and abroad, tens of thousands of young people and their hosts have gained insight into other cultures. InterExchange is designated by the U.S. Department of State to sponsor several J-1 Visa exchange programs including Au Pair USA, Work & Travel USA, Camp USA, and Career Training USA. Program participants are placed in the U.S. and abroad by InterExchange in collaboration with international cooperating agencies and government agencies. Additionally, we offer Work Abroad opportunities for Americans seeking similar experience overseas.

Opportunities for All

InterExchange is fully committed to providing opportunities for people across all dimensions of race, ethnicity, gender identity, gender expression, sexual orientation, socio-economic status, age, sensory, mental, or physical abilities, religious beliefs, marital status, veteran status, political beliefs, and more. We strive to maintain an environment for our staff, leadership, and board that is vibrant, welcoming, innovative, collaborative, and free of barriers and discriminatory practices - strengthening our programs while reinforcing our commitment to fairness and representation in the field of cultural exchange.

Any essential function or requirement of this job will be evaluated as necessary should an applicant be unable to perform the function or requirement due to a disability as defined by the Americans with Disabilities Act (ADA). Reasonable accommodation(s) for the specific disability will be made for the employee or applicant when possible.

Mutual Understanding & Respect

InterExchange actively promotes an environment of respectful communication and collaboration both internally and externally. We encourage thoughtful exchange of ideas and create space for all voices to be heard and respected.

We are excited to welcome a new team member who actively embraces our mission and values.