Jobs in the United States

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Added 1 min ago
Engineering Product Manager
Cisco Systems, Inc.
Milpitas, CA
As a Product Manager you will serve as the primary subject matter expert, translating advanced technologies like AI, security, and fabric networking into compelling business solutions. You…
Added 3 mins ago
Operations Manager
Skanska USA
Phoenix, AZ
Skanska is searching for a dynamic Operations Manager. This is a great opportunity to start a career with a company that builds things that matter and values its team. We are proud to share…
Added 3 mins ago
Senior Project Manager
Skanska USA
Atlanta, GA
Skanska is searching for a dynamic Senior Project Manager. This is a great opportunity to start a career with a company that builds things that matter and values its team. We are proud to…
Added 3 mins ago
ZG
Sr. Principal Technical Program Manager
ZT Group Intl, Inc. dba ZT Systems
Secaucus, NJ · Georgetown, TX
- $148,125 to $246,875 USD / year
In this position, the Sr. Principal Technical Program Manager (TPM) will be responsible for leading the management and execution of server platform programs, driving design and development…
Added 3 mins ago
ZG
Principal Technical Program Manager - Hyperscale and AI Rack Systems
ZT Group Intl, Inc. dba ZT Systems
Secaucus, NJ · Georgetown, TX
- $148,125 to $210,000 USD / year
In this position, the Sr. Principal Technical Program Manager (TPM) will be responsible for leading the management and execution of server platform programs, driving design and development…
Added 6 mins ago
UO
Postdoctoral Research Associate: Climate and Power Systems Project
University of Virginia
Charlottesville, VA
- $70,700 USD / year
Once selected, the Postdoctoral Research Associate will join a cohort of other Climate Fellows Program postdocs at UVA and will receive professional training, technical support, and…
Added 8 mins ago
Manager, Contract Lifecycle & Technology Programs
Vestis
Roswell, GA
…expertise, strong IT education and experience, and disciplined program and project management to improve contracting processes, platform performance, integrations, reporting, governance,…
Added 8 mins ago
Digital Transformation Manager - EP NA SherpaX
Siemens
Peachtree Corners, GA
We are looking for a Digital Transformation Manager. This position will be based in Peachtree Corners, GA.
Added 9 mins ago
Enterprise Business Development & Partner Engagement Manager
Intuit
ATLANTA, GA
…strategy, relationship-building, deal-making, and long-term program execution - and accelerating Intuit's evolution toward a robust mid-market…
Added 9 mins ago
Sr Project Manager - AI Data Centers
Jacobs
Atlanta, GA
…industrial, construction, engineering, or similar physical infrastructure projects. This role is not focused on software development, enterprise IT programs, application implementation,…
Added 9 mins ago
Lead Product Manager - Ethernet Network
Lumen
Atlanta, GA
At Lumen, you’ll work on infrastructure customers rely on today and build for what’s next, where performance, security, and resilience matter.
Added 9 mins ago
Mgr Network Operations - Satellite Teleport
Lumen
Atlanta, GA
At Lumen, you’ll work on infrastructure customers rely on today and build for what’s next, where performance, security, and resilience matter.
Added 9 mins ago
AT
Senior Product Marketing Manager, Field
Akamai Technologies, Inc.
Atlanta, GA
- $132,100 to $237,900 USD / year
As a Senior Product Marketing Manager, Field, you will be the key connection between Akamai Cloud Product Marketing and our global sales organization. You will work closely with sales…
Added 9 mins ago
GA
Director, Architecture and Data
GE Aerospace
Atlanta, GA
- $152,000 to $202,000 USD / year
…coordinating with the Data Fabric Sr Principal Technical Product Manager and the Principal Architects for Enterprise, Data, Infrastructure, and…
Added 9 mins ago
Manager, Elevated Client Services
Intercontinental Exchange (ICE)
Atlanta, GA
The Manager, Client Services Operations role is a leadership role focused on providing strategic and tactical expertise on Mortgage and Consumer servicing functions across the ICE Mortgage…
Added 13 mins ago
Information Technology Manager (INTERNAL CANDIDATES ONLY)
Golden Empire Transit District
Bakersfield, CA
The Information Technology Manager directs the District’s information technology and cybersecurity programs and leads technology-related compliance efforts in coordination with executive…
Added 15 mins ago
MS
Service Field Team Supervisor (HE) - Ashburn, VA
Military Spouse Jobs & VetJobs
United States
- $40.87 to $45.67 USD / hour
…competitiveness. We offer a comprehensive range of critical infrastructure products and services that encompass electrical design, software controls, lifecycle management, service &…
Added 25 mins ago
External Affairs Insights Manager
SK hynix America
West Lafayette, IN
…position in the global AI revolution, we build the critical infrastructure of the digital landscape and remain committed to sustainable operations. We invite innovative minds to be part of…
Added 28 mins ago
SO
IT Manager, End User Support
State of Colorado
Denver, CO
- $8,855 to $9,873 USD / month
The IT Manager, End User Support position is a management position in the Information Technology series responsible for the planning, management, and oversight of the agency’s end-user…
Added 33 mins ago
Production Supervisor JR00029067
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Senatobia, MS
Added 34 mins ago
HL7 Healthcare Integration Lead/Manager - Onsite
MSys Inc.
Jackson, MS
…standardized documentation, and a structured process improvement program to ensure they meet current standards and are optimized for performance and…
Added 49 mins ago
Land Surveying Intern
SAM, LLC
Crestview, FL
Professional Development: Customized career development plan for licensing and certifications, Project Manager Business Academy, CAD Training Program, Individual Development Plans/Career…
Added 57 mins ago
IL
Project Manager, Renewable Project Management (Construction Contracts)
Invenergy LLC
Denver, CO
- $118,000 to $165,000 USD / year
Invenergy is North America's largest privately held developer, owner, and operator of power infrastructure. With 25 years of trusted execution, we deliver reliable, affordable energy…
Added 57 mins ago
Customer Success Manager (Remote LATAM or US)
Whippy
Remote, United States
Hi, I'm Joe, Head of Customer Success at Whippy. I'm hiring an entrepreneurial Customer Success Manager to retain and grow a dedicated book of customers.
Added 57 mins ago
Associate Customer Success Manager (Remote LATAM or US)
Whippy
Remote, United States
Hi, I'm Joe, Head of Customer Success at Whippy. I'm hiring an entrepreneurial Associate Customer Success Manager to retain and grow a dedicated book of customers.

Intercontinental Exchange (ICE)

Manager, Elevated Client Services

Atlanta, GA, United States

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Job details

Experience: 8+ years of industry experience, including 2–3 years in a leadership capacity
Posting language: English
Posted: Nov 9, 2026

Original job description

Job Purpose

The Manager, Client Services Operations role is a leadership role focused on providing strategic and tactical expertise on Mortgage and Consumer servicing functions across the ICE Mortgage Technology Solutions as well as managing the relationship between ICE and Client. This position will be responsible for impact analysis, knowledge transfer, business reviews, internal and external reporting, and program management of engagements impacting the assigned client. This position will also be responsible in leading assigned team members and the overall approach of the team.

Responsibilities

Identifies and pursues opportunities for portfolio expansion within the ICE Mortgage Technology space
Drives maximum value realization from ICE products and services, ensuring all initiatives are aligned with client business goals and strategic objectives
Tracks and reports on key performance indicators related to client satisfaction and delivery success
Leads program management of all ICE Mortgage Technology initiatives across the assigned client portfolio
Partners with internal teams to ensure product and service delivery is executed in alignment with client expectations and contractual commitments
Supports the training of client and technical support personnel on product enhancements, new analytics capabilities, and updated procedures as needed
Builds and maintains trusted advisor relationships with client leaders across all assigned areas, demonstrating a deep understanding of their business priorities and connecting them to relevant ICE capabilities
Engages stakeholders across all levels of the client organization - from operational teams to senior leadership - to sustain strong partnerships and proactively surface risks and opportunities
Collaborates with clients to develop data strategies that connect mortgage servicing operations to measurable business outcomes, improving visibility, reducing risk, and enabling more informed decision-making
Coordinates closely with ICE leaders across product, engineering, sales, and operations to align on strategy, share client insights, and ensure cohesive delivery across workstreams
Maintains reporting and accountability mechanisms that keep both ICE and the client aligned on commitments, progress, and outcomes within assigned workstreams
Mentors and develops staff to cultivate a high-performing, client-focused team
Champions a culture of accountability, continuous improvement, and client advocacy
Facilitates cross-functional collaboration to support seamless, consistent client experiences
Performs other duties as assigned
Travel to client sites could be up to 20%

Knowledge and Experience

Expert-level proficiency in MSP required
In-depth knowledge of mortgage and consumer servicing operations and the ICE Mortgage Technology product suite
8+ years of industry experience, including 2–3 years in a leadership capacity
Working knowledge of banking platform integrations, including cloud infrastructure, APIs, and digital banking solutions
Proven ability to develop and present strategic recommendations to internal and external stakeholders at the executive level
Demonstrated ability to analyze complex problems, design solutions, and orchestrate cross-functional delivery to resolution
Skilled at synthesizing and distilling complex information into clear, actionable insights tailored to the appropriate audience
Proven ability to lead and align cross-functional teams, delegating effectively to drive efficiency and accountability
Track record of delivering exceptional client experiences that foster long-term satisfaction and trust across internal and external stakeholders
Exceptional verbal and written communication skills with the ability to engage effectively across all organizational levels, including executives, managers, and individual contributors
Strong conflict resolution and negotiation skills, with the ability to navigate complex stakeholder dynamics
Experience working within Agile and Kanban delivery frameworks

Intercontinental Exchange, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to legally protected characteristics.

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