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Added 1 min ago
System Analyst II
Yale New Haven Health
New Haven, CT
…policies, procedures and constraints of the clinical or business operations. Coordinates all issues that arise during the project for their area in depth and precise investigation and…
Added 3 mins ago
E-Commerce & Merchandising Project Lead
SpaceX
Hawthorne, CA
As a key member of the Merchandising and Design team, the E-commerce & Merchandising Project Lead is responsible for supporting the Senior Manager, Merchandising and E-commerce to…
Added 8 mins ago
Associate Director, AI UX Designer
Vertex Pharmaceuticals Inc (US)
Boston, MA
…are investing in data, technology, and AI to scale commercial operations globally. The Commercial, Medical and External Affairs Technology team is expanding our capabilities with increased…
Added 9 mins ago
Maintenance Reliability Engineering Specialist
Hyundai Motor Group Metaplant America, LLC.
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Added 9 mins ago
Program Manager IV, Strategy Execution
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Duluth, GA
This is a strategic partner role to Sales Operations. Because the Product Owner aligns to business goals, defines the requirements, and approves the solution, the Product Owner is…
Added 9 mins ago
Sr. Manager, Insider Risk & Digital Forensics
Huntington National Bank
Atlanta, GA
The Senior Manager of Insider Risk and Digital Forensics is responsible for the strategic leadership, maturity, and day-to-day execution of the enterprise Insider Threat Program. This role…
Added 9 mins ago
Sponsorship Program Manager, AWS Global Brand Partnerships
Amazon
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As a Sponsorship Program Manager you will own the operational excellence and delivery of our Global Sponsorship Program with a focus on our Summit, Field, and Industry event programs. You…
Added 9 mins ago
Principal Product Manager - Territory Management
UKG
Atlanta, GA
This role sits within UKG’s Revenue Operations organization and partners closely with Sales Leadership, FP&A, Finance, Data & Analytics, Architecture, and Engineering. The team’s mission is…
Added 9 mins ago
Mgr Network Operations - Satellite Teleport
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The position of Manager Teleport Operations is responsible for managing all operations of the Vyvx teleport and headend facilities and leading the satellite and teleport personnel in the…
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Creative Project Manager
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The Creative Project Manager is responsible for managing creative projects from intake through final delivery across design, copy, video, social, digital, print, and other content needs.
Added 10 mins ago
Ops Eng I
Gulfstream
Savannah, GA
Can function as Operations Manager substitute. .
Added 29 mins ago
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COMPAS Interface Lead / Data Management V - Hybrid
State of Colorado
Denver, CO
- $44.34 to $49.25 USD / hour
…of positions in DPA allow individuals to learn about state operations and provide for long-term career…
Added 29 mins ago
Electrical Trades III - Greeley
State of Colorado
Greeley, CO
This position supervises electrical personnel for CDOT's Region 4 Traffic Operations at our Greeley office. In addition to supervisory duties, this is a working electrician role and may…
Added 29 mins ago
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IT Manager, End User Support
State of Colorado
Denver, CO
- $8,855 to $9,873 USD / month
The IT Manager, End User Support position is a management position in the Information Technology series responsible for the planning, management, and oversight of the agency’s end-user…
Added 31 mins ago
Component Engineer, Amazon Leo, Electronic Supply Chain
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- Working closely with the Global Commodity Manager and Material Program Manager team, identify and recommend potential alternate parts for risk and issue mitigation and/or cost reduction.
Added 31 mins ago
Sr Product Manager, Tech, BESS, Power Generation Solutions
Amazon Data Services, Inc.
Seattle, WA · Herndon, VA
…that customers love? Amazon is looking for a Senior Product Manager, Technical to define product vision, drive strategy, and deliver meaningful outcomes at scale. In this role, you will own…
Added 34 mins ago
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- $100,000 to $130,000 USD / year
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Marketing Technology, Web Experience & Optimization Manager
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Defines business requirements and creates user flows, wireframes, prototypes, and supporting documentation to guide design, development, and implementation efforts.
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Land Surveying Intern
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Added 53 mins ago
Branch Manager-Nursery
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Added 54 mins ago
Site Coordinador -MDUSD - Concord, CA.
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Added 54 mins ago
Site Coordinador -MDUSD - Concord, CA.
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We’re looking for an organized and people-focused Site Coordinator to manage daily after-school operations at assigned school sites.
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Site Coordinador -MDUSD - Concord, CA.
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We’re looking for an organized and people-focused Site Coordinator to manage daily after-school operations at assigned school sites.
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Closed listing

Intercontinental Exchange (ICE)

Manager, Elevated Client Services

Atlanta, GA, United States

This opening has closed.

The original listing is kept below for reference.

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Job details

Experience: 8+ years of industry experience, including 2–3 years in a leadership capacity
Posting language: English
Posted: Nov 9, 2026

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Original job description

Archived listing. The details below describe a past opening.

Job Purpose

The Manager, Client Services Operations role is a leadership role focused on providing strategic and tactical expertise on Mortgage and Consumer servicing functions across the ICE Mortgage Technology Solutions as well as managing the relationship between ICE and Client. This position will be responsible for impact analysis, knowledge transfer, business reviews, internal and external reporting, and program management of engagements impacting the assigned client. This position will also be responsible in leading assigned team members and the overall approach of the team.

Responsibilities

Identifies and pursues opportunities for portfolio expansion within the ICE Mortgage Technology space
Drives maximum value realization from ICE products and services, ensuring all initiatives are aligned with client business goals and strategic objectives
Tracks and reports on key performance indicators related to client satisfaction and delivery success
Leads program management of all ICE Mortgage Technology initiatives across the assigned client portfolio
Partners with internal teams to ensure product and service delivery is executed in alignment with client expectations and contractual commitments
Supports the training of client and technical support personnel on product enhancements, new analytics capabilities, and updated procedures as needed
Builds and maintains trusted advisor relationships with client leaders across all assigned areas, demonstrating a deep understanding of their business priorities and connecting them to relevant ICE capabilities
Engages stakeholders across all levels of the client organization - from operational teams to senior leadership - to sustain strong partnerships and proactively surface risks and opportunities
Collaborates with clients to develop data strategies that connect mortgage servicing operations to measurable business outcomes, improving visibility, reducing risk, and enabling more informed decision-making
Coordinates closely with ICE leaders across product, engineering, sales, and operations to align on strategy, share client insights, and ensure cohesive delivery across workstreams
Maintains reporting and accountability mechanisms that keep both ICE and the client aligned on commitments, progress, and outcomes within assigned workstreams
Mentors and develops staff to cultivate a high-performing, client-focused team
Champions a culture of accountability, continuous improvement, and client advocacy
Facilitates cross-functional collaboration to support seamless, consistent client experiences
Performs other duties as assigned
Travel to client sites could be up to 20%

Knowledge and Experience

Expert-level proficiency in MSP required
In-depth knowledge of mortgage and consumer servicing operations and the ICE Mortgage Technology product suite
8+ years of industry experience, including 2–3 years in a leadership capacity
Working knowledge of banking platform integrations, including cloud infrastructure, APIs, and digital banking solutions
Proven ability to develop and present strategic recommendations to internal and external stakeholders at the executive level
Demonstrated ability to analyze complex problems, design solutions, and orchestrate cross-functional delivery to resolution
Skilled at synthesizing and distilling complex information into clear, actionable insights tailored to the appropriate audience
Proven ability to lead and align cross-functional teams, delegating effectively to drive efficiency and accountability
Track record of delivering exceptional client experiences that foster long-term satisfaction and trust across internal and external stakeholders
Exceptional verbal and written communication skills with the ability to engage effectively across all organizational levels, including executives, managers, and individual contributors
Strong conflict resolution and negotiation skills, with the ability to navigate complex stakeholder dynamics
Experience working within Agile and Kanban delivery frameworks

Intercontinental Exchange, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to legally protected characteristics.

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