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Case Manager-LF532505
ICL
New York, NY
The program Case Manager will have the prime responsibility for organizing comprehensive service planning and assessment activity and assuring service plan implementation through direct…
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Memory Care Program Assistant
Brookdale Senior Living Inc.
Bennington, VT
Assists Clare Bridge Program Manager or Coordinator in leading and implementing a calendar of person centered dementia friendly programs that meet specific needs of each and all residents…
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Care Partner
SSM-SLUH, Inc
United States
K) Engages in service recovery activities referring unusual problems to Nurse Manager/ Designate.
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Care Partner
SSM-SLUH, Inc
SSM Health Saint Louis University Hospital, MO
K) Engages in service recovery activities referring unusual problems to Nurse Manager/ Designate.
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TO
Fleet Mechanic I, II, or III
Town of Windsor (CO)
Windsor, CO
- $28.61 to $40.06 USD / hour
The Fleet Mechanic (I) position is part of the snow removal program which includes scheduled on-call responsibilities typically during the months of October to April. Fleet Mechanic I’s are…
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Case Manager
Blue Cross of Idaho Health Service, Inc.
United States
…reimbursement, employee assistance plan (EAP), adoption assistance program and paid family leave…
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MI
Marketing & Content Specialist
MSM Inc.
Webster, NY
- $58,000 to $68,000 USD / year
You’re more than an account manager or sales professional - you’re client-obsessed, detail-driven, and thrive on delivering seamless experiences that build lasting partnerships. The right…
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Cafe Manager | West Hollywood
Blank Street
Los Angeles, CA
- $80,000 to $100,000 USD / year
As a General Manager at Blank Street, you are the driving force behind your store and the team that brings it to life. That means your greatest responsibility is your people. You'll hire,…
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Physician Practice Receptionist
NORTH ARKANSAS REGIONAL MEDICAL CENTER
Harrison, AR
Perform other duties as assigned by the Clinic Manager.
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Project Manager
Collective Development LLC
Dallas, TX
The Construction Project Manager implements the overall project plan for construction activities delivering projects within budget and pre-determined time frames. This individual is…
Added 1 min ago
BT
Tire Technician (Seasonal)
Belle Tire
Indianapolis, IN
- $15 to $17.5 USD / hour
Perform other duties as assigned by your manager
Added 1 min ago
Automotive Retail Assistant Manager
Belle Tire
Indianapolis, IN
As an Assistant Manager at Belle Tire, you support the Store Manager in leading daily operations to achieve sales, profitability, and customer satisfaction goals. You play a key role in…
Added 1 min ago
Field Reimbursement Manager - West
ANI
Remote, United States
The Field Reimbursement Manager (FRM) is a key contributor to the overall patient support program for Purified Cortrophin Gel. The FRM serves as the partner in product access, with a focus…
Added 1 min ago
Enterprise Intelligence Manager
BLACK HILLS FEDERAL CREDIT UNION
Remote, United States
…experience? No problem. Our onboarding includes an orientation program with ongoing training to help staff further their career at BHFCU by building on their existing…
Added 1 min ago
Development Manager
Breakthrough T1D
Cincinnati, OH
The Development Manager (DM) at Breakthrough T1D is integral in the day-to-day execution of integrated fundraising efforts to support our organizational strategy and mission. Their…
Added 2 mins ago
CH
Certified Nursing Assistant, Full Time Nights
Covenant Home of Chicago
Chicago, IL
- $19.42 to $26.18 USD / hour
- Full-time
Reports directly to the nurse manager, may also take direction from licensed nurses on duty or other supervisory staff.
Added 2 mins ago
Fast Food Attendant
Areas Hospitality USA
San Diego, CA
…a non-exempt position and typically reports to the Concept…
Added 2 mins ago
Lead
Areas Hospitality USA
Margate, FL
Reports To: Unit General Manager or Retail/Restaurant Manager
Added 2 mins ago
Lead
Areas Hospitality USA
Ft. Pierce, FL
Reports To: Unit General Manager or Retail/Restaurant Manager
Added 3 mins ago
2027 Assurance Staff I
Eisner Advisory Group LLC
United States
…an Assurance Staff I, you will work under the direction of a manager or senior analyst. You will benefit from hands-on learning, on-the-job training and working closely with partners and…
Added 3 mins ago
2027 Assurance Staff I - Real Estate
Eisner Advisory Group LLC
NY
…an Assurance Staff I, you will work under the direction of a manager or senior analyst. You will benefit from hands-on learning, on-the-job training and working closely with partners and…
Added 3 mins ago
Senior Manager, Strategic Sourcing (Contract Manufacturing)
Symbotic LLC
Remote, United States
Symbotic is seeking a Senior Manager, Strategic Sourcing to join our Strategic Sourcing team within our Supply Chain organization. Your role will be to lead our contract manufacturing…
Added 3 mins ago
Pharmacy Infusion Operations Manager
HealthPartners
Saint Paul, MN
Regions is hiring a Pharmacy Infusion Operations Manager. The Manager, Pharmacy Infusion Operations provides strategic and operational leadership for pharmacy services supporting Regions…
Added 3 mins ago
Temporary Research Assistant
Rutgers University-New Brunswick
NJ
…Clinical Research Center as directed in all aspects of the…
Added 3 mins ago
Driver
Parksite
Dundalk, MD
401(k) Program to secure your financial future

Closed listing

Intercontinental Exchange Holdings, Inc.

Manager, Elevated Client Services

Jacksonville, FL, United States

This opening has closed.

The original listing is kept below for reference.

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Job details

Closing date: Nov 9, 2027
Experience: 8+ years of industry experience, including 2–3 years in a leadership capacity
Posting language: English
Posted: Nov 9, 2026

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Original job description

Archived listing. The details below describe a past opening.

Job Description

Job Purpose

The Manager, Client Services Operations role is a leadership role focused on providing strategic and tactical expertise on Mortgage and Consumer servicing functions across the ICE Mortgage Technology Solutions as well as managing the relationship between ICE and Client. This position will be responsible for impact analysis, knowledge transfer, business reviews, internal and external reporting, and program management of engagements impacting the assigned client. This position will also be responsible in leading assigned team members and the overall approach of the team.

Responsibilities

Identifies and pursues opportunities for portfolio expansion within the ICE Mortgage Technology space
Drives maximum value realization from ICE products and services, ensuring all initiatives are aligned with client business goals and strategic objectives
Tracks and reports on key performance indicators related to client satisfaction and delivery success
Leads program management of all ICE Mortgage Technology initiatives across the assigned client portfolio
Partners with internal teams to ensure product and service delivery is executed in alignment with client expectations and contractual commitments
Supports the training of client and technical support personnel on product enhancements, new analytics capabilities, and updated procedures as needed
Builds and maintains trusted advisor relationships with client leaders across all assigned areas, demonstrating a deep understanding of their business priorities and connecting them to relevant ICE capabilities
Engages stakeholders across all levels of the client organization - from operational teams to senior leadership - to sustain strong partnerships and proactively surface risks and opportunities
Collaborates with clients to develop data strategies that connect mortgage servicing operations to measurable business outcomes, improving visibility, reducing risk, and enabling more informed decision-making
Coordinates closely with ICE leaders across product, engineering, sales, and operations to align on strategy, share client insights, and ensure cohesive delivery across workstreams
Maintains reporting and accountability mechanisms that keep both ICE and the client aligned on commitments, progress, and outcomes within assigned workstreams
Mentors and develops staff to cultivate a high-performing, client-focused team
Champions a culture of accountability, continuous improvement, and client advocacy
Facilitates cross-functional collaboration to support seamless, consistent client experiences
Performs other duties as assigned
Travel to client sites could be up to 20%

Knowledge and Experience

Expert-level proficiency in MSP required
In-depth knowledge of mortgage and consumer servicing operations and the ICE Mortgage Technology product suite
8+ years of industry experience, including 2–3 years in a leadership capacity
Working knowledge of banking platform integrations, including cloud infrastructure, APIs, and digital banking solutions
Proven ability to develop and present strategic recommendations to internal and external stakeholders at the executive level
Demonstrated ability to analyze complex problems, design solutions, and orchestrate cross-functional delivery to resolution
Skilled at synthesizing and distilling complex information into clear, actionable insights tailored to the appropriate audience
Proven ability to lead and align cross-functional teams, delegating effectively to drive efficiency and accountability
Track record of delivering exceptional client experiences that foster long-term satisfaction and trust across internal and external stakeholders
Exceptional verbal and written communication skills with the ability to engage effectively across all organizational levels, including executives, managers, and individual contributors
Strong conflict resolution and negotiation skills, with the ability to navigate complex stakeholder dynamics
Experience working within Agile and Kanban delivery frameworks

---------- Intercontinental Exchange, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to legally protected characteristics.

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