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Superintendent
Collective Development LLC
Dallas, TX
pictures for client and project manager reference.
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Lead Technical Program Manager
Ford
Dearborn, MI · Dearborn
Lead technical program management for large strategic transformations at Product creation & Industrialization organization at Ford, aligning business process transformation with the…
Added 1 min ago
Program Manager
LMI
Colorado Springs, CO
LMI is seeking an experienced Program Manager to drive strategic growth, develop new business opportunities, and lead the execution of mission-focused programs supporting the Department of…
Added 1 min ago
IT Director
Quintessa Marketing
Oklahoma City, OK
Start up so likely function as a manager/leader/program manager/project manager/technical architect . Roll up your sleeves type of leader.
Added 1 min ago
Enterprise Intelligence Manager
BLACK HILLS FEDERAL CREDIT UNION
Remote, United States
…experience? No problem. Our onboarding includes an orientation program with ongoing training to help staff further their career at BHFCU by building on their existing…
Added 1 min ago
MX Support Associate I
BLACK HILLS FEDERAL CREDIT UNION
Remote, United States
Provide backup support to the Treasury Services Program Manager and MXSA IV as needed.
Added 1 min ago
Assistant Claims Manager (Product Liability)
Sedgwick Claims Management Services Inc.
Frisco, TX · Telecommuter, TX
PRIMARY PURPOSE: To oversee technical and operational functions including compliance with company standards and industry best practices; to ensure consistent delivery of quality services;…
Added 1 min ago
SC
Claims Assistant-Professional Liability
Sedgwick Claims Management Services Inc.
Long Beach, CA
- $30 USD / hour
Claims Assistant-Professional LiabilityPRIMARY PURPOSE: To provide technical claims support to the professional liability claims staff and customer service to claimants, clients and…
Added 2 mins ago
Account Manager
Cooper-Standard Automotive Inc
Northville, MI · New Philadelphia, OH · Spring Lake, MI
Technical knowledge to discuss product capabilities
Added 2 mins ago
Lead
Areas Hospitality USA
Margate, FL
Reports To: Unit General Manager or Retail/Restaurant Manager
Added 2 mins ago
Lead
Areas Hospitality USA
Ft. Pierce, FL
Reports To: Unit General Manager or Retail/Restaurant Manager
Added 2 mins ago
Sr Customer Success Manager
ACI Worldwide
Remote, United States
As a Sr. Customer Success Manager – Merchant (remote), you will join a diverse, passionate team, dedicated to powering the world’s payments ecosystem!
Added 2 mins ago
Program Manager- Data Center
Shermco Industries, Inc.
Remote, United States
Shermco Industries is seeking a Program Manager- Data Center
Added 2 mins ago
Pool Aquatics Lead Manager
Kelso School District
Kelso, WA
Position Details: 8.0 hrs/day; 260 days/year - 8:00 AM to 4:30 PM (times subject to change based on the needs of the aquatics program)
Added 2 mins ago
Project Manager
Kaiva Corp
Washington, DC
· Minimum of seven (7) years of progressively responsible experience in project, program, operations, contract, construction, technical, or business management.
Added 3 mins ago
Marketing and Events Specialist
Chapman University
CA
Assist other departments as needed on annual events such as Commencement, Whitecoat Ceremony ,Student Awards Banquet, Summer High School Research Program, Research Day, etc.
Added 3 mins ago
CH
Pharmacy Technician
CVS Health
Florence, SC
- $16 to $24 USD / hour
Once in role, Technicians are required to complete a rigorous company training program and satisfy all registration, licensing, and certification requirements according to their State’s…
Added 3 mins ago
CH
Pharmacy Technician
CVS Health
Winston Salem, NC
- $16 to $24 USD / hour
As a new Pharmacy Technician, you are required to complete an extensive CVS Pharmacy Technician Training Program as well as satisfy all registration, licensing and certification…
Added 3 mins ago
CH
Pharmacy Technician
CVS Health
Charlotte, NC
- $16.5 to $25 USD / hour
Once in role, Technicians are required to complete a rigorous company training program and satisfy all registration, licensing, and certification requirements according to their State’s…
Added 3 mins ago
CH
Pharmacy Technician
CVS Health
Charlotte, NC
- $16.5 to $25 USD / hour
Once in role, Technicians are required to complete a rigorous company training program and satisfy all registration, licensing, and certification requirements according to their State’s…
Added 3 mins ago
CH
Pharmacy Technician
CVS Health
Gastonia, NC
- $16.5 to $25 USD / hour
Once in role, Technicians are required to complete a rigorous company training program and satisfy all registration, licensing, and certification requirements according to their State’s…
Added 3 mins ago
CH
Pharmacy Technician
CVS Health
Kings Mountain, NC
- $16.5 to $25 USD / hour
Once in role, Technicians are required to complete a rigorous company training program and satisfy all registration, licensing, and certification requirements according to their State’s…
Added 3 mins ago
CH
Pharmacy Technician
CVS Health
Shelby, NC
- $16.5 to $25 USD / hour
Once in role, Technicians are required to complete a rigorous company training program and satisfy all registration, licensing, and certification requirements according to their State’s…
Added 3 mins ago
CH
Pharmacy Technician
CVS Health
South Williamson, KY
- $16 to $24 USD / hour
Once in role, Technicians are required to complete a rigorous company training program and satisfy all registration, licensing, and certification requirements according to their State’s…
Added 3 mins ago
CH
Pharmacy Technician
CVS Health
Sandy Springs, GA
- $16.5 to $25 USD / hour
Once in role, Technicians are required to complete a rigorous company training program and satisfy all registration, licensing, and certification requirements according to their State’s…

Closed listing

Intercontinental Exchange Holdings, Inc.

Manager, Elevated Client Services

Jacksonville, FL, United States

This opening has closed.

The original listing is kept below for reference.

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Job details

Closing date: Nov 9, 2027
Experience: 8+ years of industry experience, including 2–3 years in a leadership capacity
Posting language: English
Posted: Nov 9, 2026

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Original job description

Archived listing. The details below describe a past opening.

Job Description

Job Purpose

The Manager, Client Services Operations role is a leadership role focused on providing strategic and tactical expertise on Mortgage and Consumer servicing functions across the ICE Mortgage Technology Solutions as well as managing the relationship between ICE and Client. This position will be responsible for impact analysis, knowledge transfer, business reviews, internal and external reporting, and program management of engagements impacting the assigned client. This position will also be responsible in leading assigned team members and the overall approach of the team.

Responsibilities

Identifies and pursues opportunities for portfolio expansion within the ICE Mortgage Technology space
Drives maximum value realization from ICE products and services, ensuring all initiatives are aligned with client business goals and strategic objectives
Tracks and reports on key performance indicators related to client satisfaction and delivery success
Leads program management of all ICE Mortgage Technology initiatives across the assigned client portfolio
Partners with internal teams to ensure product and service delivery is executed in alignment with client expectations and contractual commitments
Supports the training of client and technical support personnel on product enhancements, new analytics capabilities, and updated procedures as needed
Builds and maintains trusted advisor relationships with client leaders across all assigned areas, demonstrating a deep understanding of their business priorities and connecting them to relevant ICE capabilities
Engages stakeholders across all levels of the client organization - from operational teams to senior leadership - to sustain strong partnerships and proactively surface risks and opportunities
Collaborates with clients to develop data strategies that connect mortgage servicing operations to measurable business outcomes, improving visibility, reducing risk, and enabling more informed decision-making
Coordinates closely with ICE leaders across product, engineering, sales, and operations to align on strategy, share client insights, and ensure cohesive delivery across workstreams
Maintains reporting and accountability mechanisms that keep both ICE and the client aligned on commitments, progress, and outcomes within assigned workstreams
Mentors and develops staff to cultivate a high-performing, client-focused team
Champions a culture of accountability, continuous improvement, and client advocacy
Facilitates cross-functional collaboration to support seamless, consistent client experiences
Performs other duties as assigned
Travel to client sites could be up to 20%

Knowledge and Experience

Expert-level proficiency in MSP required
In-depth knowledge of mortgage and consumer servicing operations and the ICE Mortgage Technology product suite
8+ years of industry experience, including 2–3 years in a leadership capacity
Working knowledge of banking platform integrations, including cloud infrastructure, APIs, and digital banking solutions
Proven ability to develop and present strategic recommendations to internal and external stakeholders at the executive level
Demonstrated ability to analyze complex problems, design solutions, and orchestrate cross-functional delivery to resolution
Skilled at synthesizing and distilling complex information into clear, actionable insights tailored to the appropriate audience
Proven ability to lead and align cross-functional teams, delegating effectively to drive efficiency and accountability
Track record of delivering exceptional client experiences that foster long-term satisfaction and trust across internal and external stakeholders
Exceptional verbal and written communication skills with the ability to engage effectively across all organizational levels, including executives, managers, and individual contributors
Strong conflict resolution and negotiation skills, with the ability to navigate complex stakeholder dynamics
Experience working within Agile and Kanban delivery frameworks

---------- Intercontinental Exchange, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to legally protected characteristics.

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