Jobs in the United States

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Added 1 min ago
DoW Project Manager
Dark Wolf Solutions
Arlington, VA
Dark Wolf is looking for a Project Manager to join our team. The successful candidate will be leading the support of a growing IT program under an established contract vehicle. Day to day…
Added 1 min ago
Financial Center Manager - Blue Diamond Crossing Financial Center
Bank of America, National Association
United States
…all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience,…
Added 1 min ago
Specialist, eCommerce Performance
RevolutionParts
Remote, United States
…online sales. Our commitment to technology, top-notch customer service, and a profound understanding of the automotive market sets us apart. If you're ready to revolutionize the eCommerce…
Added 1 min ago
Protective Services Mgr - Northern Viginia
Bank of America, National Association
United States
We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life…
Added 1 min ago
Client Reporting Senior Analyst- Global Credit Operations
Bank of America, National Association
United States
…all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life…
Added 1 min ago
Market Financial Center Manager
Bank of America, National Association
United States
…designated markets in the absence of the assigned financial center manager and as a market-level resource. Key responsibilities include managing as a business owner, fostering a team…
Added 1 min ago
Event Sr. Technical Lead, Audio Visual - Hyatt Regency DFW
Encore Global
Dallas, TX
…lead and technical specialist and reports to an Operations Manager, Dir, Operations or…
Added 1 min ago
Commercial Lines Underwriter
Burns & Wilcox
Jacksonville, FL
…America’s leading wholesale insurance broker and underwriting manager. Burns & Wilcox offers wide ranging and comprehensive solutions to serve retail insurance brokers and agents of all…
Added 1 min ago
Personal Lines Underwriter
Burns & Wilcox
Plantation, FL
…America’s leading wholesale insurance broker and underwriting manager. Burns & Wilcox offers wide ranging and comprehensive solutions to serve retail insurance brokers and agents of all…
Added 1 min ago
Personal Lines Underwriter
Burns & Wilcox
Jacksonville, FL
…America’s leading wholesale insurance broker and underwriting manager. Burns & Wilcox offers wide ranging and comprehensive solutions to serve retail insurance brokers and agents of all…
Added 1 min ago
Donor Engagement Manager
Food Bank of South Jersey
Pennsauken, NJ
The Donor Engagement Manager serves as a primary relationship development and stewardship lead for the Food Sourcing department, working in partnership with Food Sourcing Coordinators, who…
Added 2 mins ago
H&
General Manager - MONROE
Hand & Stone - 2833 W HWY 74 - Monroe, NC
Monroe, NC
- $50,000 to $60,000 USD / year
Hand & Stone Massage and Facial Spa – MONROE ( 2833 W Hwy 74, Monroe, NC 28110 ) is seeking a high-impact, performance-driven General Manager to lead both the team and the business.
Added 2 mins ago
RB
Account Sales Manager
Red Bull
Carlstadt, NJ
- $45,200 to $67,800 USD / year
Reporting to the District Sales Manager, the Account Sales Manager's (ASM) primary function is to perform outside sales of product inventory while driving an assigned route of accounts. You…
Added 3 mins ago
Senior Data Analyst
Stable Kernel
Atlanta, GA
As a Stable Kernel Senior Data Analyst, your primary goal is to aggregate and analyze client data to derive insights and recommendations for business optimization; communicating out…
Added 3 mins ago
Install Services Coordinator
The GEO Group
Anchorage, AK
…equipment maintenance. Maintains sufficient inventory levels to service specific contracts. Provides information to contracting agencies regarding work performed, problems and concerns, as…
Added 4 mins ago
BV
Senior Tax Associate
Bright Vision Technologies
San Jose, CA
- $101,200 to $129,030 USD / year
Strong analytical, communication, and client service skills.
Added 4 mins ago
G
Generalist Commercial Lines Account Manager
GPAC
Traverse City, MI
- $65,000 to $85,000 USD / year
This is a strong opportunity for a well-rounded Commercial Lines professional who enjoys building lasting client relationships, taking ownership of accounts, and providing dependable…
Added 4 mins ago
G
Generalist Commercial Lines Account Manager
GPAC
Hartland, MI
- $65,000 to $85,000 USD / year
This is a strong opportunity for a well-rounded Commercial Lines professional who enjoys building lasting client relationships, taking ownership of accounts, and providing dependable…
Added 4 mins ago
Sr. Manager, National Partnerships & Catering, Firehouse Subs, US&C
Firehouse Subs
United States
Restaurant Brands International Inc. is one of the world's largest quick service restaurant companies with nearly $49 billion in annual system-wide sales and over 33,000 restaurants in more…
Added 4 mins ago
Client Service Associate
Ameriprise Financial Services, LLC.
Florham Park, NJ
…industry-leading firm? Our office is growing, and we are looking for a Client Service Associate to join our operations team! The Client Service Associate (CSA) is an integral part of…
Added 5 mins ago
Claims Specialist, Environmental Pollution
AXA
CHICAGO · EXTON · ATLANTA · HARTFORD · MORRISTOWN
…an agile and inclusive workspace, empowered to deliver top client service across all our lines of business − property, casualty, professional, financial lines and…
Added 5 mins ago
L
Specialty ASM
Lowes
Saugus, MA
- $62,000 to $104,000 USD / year
All Lowe’s associates deliver quality customer service while maintaining a store that is clean, safe, and stocked with the products our customers need. As an Specialty Assistant Store…
Added 5 mins ago
Merchandising ASM
Lowes
Warren, PA
All Lowe’s associates deliver quality customer service while maintaining a store that is clean, safe, and stocked with the products our customers need. As an Merchandising Assistant Store…
Added 5 mins ago
A
Project Coordinator
Actalent
Kansas City, MO
- $21 to $24 USD / hour
Record and distribute minutes from project manager meetings to ensure clear communication and follow-up.
Added 5 mins ago
A
Project Manager
Actalent
Portsmouth, NH
- $55 to $63 USD / hour
…services and a ClearlyRated Best of Staffing® winner for both client and talent…

Closed listing

Intercontinental Exchange Holdings, Inc.

Manager, Elevated Client Services

Jacksonville, FL, United States

This opening has closed.

The original listing is kept below for reference.

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Job details

Closing date: Nov 9, 2027
Experience: 8+ years of industry experience, including 2–3 years in a leadership capacity
Posting language: English
Posted: Nov 9, 2026

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Original job description

Archived listing. The details below describe a past opening.

Job Description

Job Purpose

The Manager, Client Services Operations role is a leadership role focused on providing strategic and tactical expertise on Mortgage and Consumer servicing functions across the ICE Mortgage Technology Solutions as well as managing the relationship between ICE and Client. This position will be responsible for impact analysis, knowledge transfer, business reviews, internal and external reporting, and program management of engagements impacting the assigned client. This position will also be responsible in leading assigned team members and the overall approach of the team.

Responsibilities

Identifies and pursues opportunities for portfolio expansion within the ICE Mortgage Technology space
Drives maximum value realization from ICE products and services, ensuring all initiatives are aligned with client business goals and strategic objectives
Tracks and reports on key performance indicators related to client satisfaction and delivery success
Leads program management of all ICE Mortgage Technology initiatives across the assigned client portfolio
Partners with internal teams to ensure product and service delivery is executed in alignment with client expectations and contractual commitments
Supports the training of client and technical support personnel on product enhancements, new analytics capabilities, and updated procedures as needed
Builds and maintains trusted advisor relationships with client leaders across all assigned areas, demonstrating a deep understanding of their business priorities and connecting them to relevant ICE capabilities
Engages stakeholders across all levels of the client organization - from operational teams to senior leadership - to sustain strong partnerships and proactively surface risks and opportunities
Collaborates with clients to develop data strategies that connect mortgage servicing operations to measurable business outcomes, improving visibility, reducing risk, and enabling more informed decision-making
Coordinates closely with ICE leaders across product, engineering, sales, and operations to align on strategy, share client insights, and ensure cohesive delivery across workstreams
Maintains reporting and accountability mechanisms that keep both ICE and the client aligned on commitments, progress, and outcomes within assigned workstreams
Mentors and develops staff to cultivate a high-performing, client-focused team
Champions a culture of accountability, continuous improvement, and client advocacy
Facilitates cross-functional collaboration to support seamless, consistent client experiences
Performs other duties as assigned
Travel to client sites could be up to 20%

Knowledge and Experience

Expert-level proficiency in MSP required
In-depth knowledge of mortgage and consumer servicing operations and the ICE Mortgage Technology product suite
8+ years of industry experience, including 2–3 years in a leadership capacity
Working knowledge of banking platform integrations, including cloud infrastructure, APIs, and digital banking solutions
Proven ability to develop and present strategic recommendations to internal and external stakeholders at the executive level
Demonstrated ability to analyze complex problems, design solutions, and orchestrate cross-functional delivery to resolution
Skilled at synthesizing and distilling complex information into clear, actionable insights tailored to the appropriate audience
Proven ability to lead and align cross-functional teams, delegating effectively to drive efficiency and accountability
Track record of delivering exceptional client experiences that foster long-term satisfaction and trust across internal and external stakeholders
Exceptional verbal and written communication skills with the ability to engage effectively across all organizational levels, including executives, managers, and individual contributors
Strong conflict resolution and negotiation skills, with the ability to navigate complex stakeholder dynamics
Experience working within Agile and Kanban delivery frameworks

---------- Intercontinental Exchange, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to legally protected characteristics.

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