Jobs in the United States

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Parking and Mobility Planner
Walker Consultants
Charlotte, NC
Build client relationships and support business development in North and South Carolina.
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Parking and Mobility Consultant
Walker Consultants
Charlotte, NC
…planning, and practical implementation to develop solutions that support transportation, economic development, land use, and community…
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Database Administrator
Kyndryl, Inc.
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Operational Support: Troubleshoot database incidents, resolve technical issues, and collaborate with infrastructure, application development, and cloud engineering teams.
Added 1 min ago
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Physical Therapy Aide
Pivot Physical Therapy
Milford, DE
- $15 to $20 USD / hour
At Athletico, we believe in the power of support – because a little help can lead to extraordinary achievements. Physical therapy isn’t just about recovery; it’s about transformation. Our…
Added 1 min ago
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Physical Therapy Aide
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- $15 to $20 USD / hour
At Athletico, we believe in the power of support – because a little help can lead to extraordinary achievements. Physical therapy isn’t just about recovery; it’s about transformation. Our…
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Civil Designer/Senior Civil Designer
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Charleston, SC
…development projects. The complexity and fast paced nature of our client’s needs creates a dynamic environment for our team members and fosters a culture of teamwork, diverse training…
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Civil Project Manager/Senior Project Manager - Land Development
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…zoning entitlements, site plan approvals, and construction support, all while fostering a collaborative and fast-paced work…
Added 1 min ago
Civil Project Manager/Senior Project Manager - Land Development
Timmons Group
Prince George, VA
We assist our clients with zoning entitlements, civil site plan approvals, and construction administration support. Our project engineers will typically work in a team of 2-3 design…
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AI Innovation and Enablement Leader
Timmons Group
Richmond, VA
Lead change management, communication, and training strategies to support adoption across technical and non-technical teams.
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Civil Designer - Water & Wastewater
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…infrastructure projects. The complexity and fast-paced nature of our client’s needs create a dynamic environment for our team members, fostering a culture of teamwork, diverse training…
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Licensed Surveyor
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Senior Manager, Software Engineer
ICF
Reston, VA
ICF is seeking a Senior Manager, Software Engineer to lead the engineering team responsible for Sightline ADAPT, a client-facing analytics and decision-support platform serving the utility…
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Lead Software Engineer
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Support client implementations, technical discovery, demonstrations, proposals, scopes of work, and solution reviews.
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On-Call Digital Project Manager
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In this individual contributor role, you will support the planning and execution of work for two cross-functional delivery teams focused on modernizing existing state and federal digital…
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Building Engineer
ISS Conversational ATS
CHANTILLY, VA
- $40 USD / hour
Support the Technical Services Team, and report to the Site Operations Manager
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Design Technician
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Collaborate with Project Managers, client staff, and permitting authorities to address field concerns and support the construction permitting process for client projects.
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WB Games Software Engineering Co-op: Needham, MA - January-May 2027
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Added 3 mins ago
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Technology Consulting - Financial Services - Senior - Financial Crime
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Associate Account Manager
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Senior Software Engineer
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SVP, Product Recall & Contamination
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Manager, AI Product Engineering
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…to provide exceptional customer service and administrative support. This role is highly visible and will partner with key personnel to ensure successful office management in the areas of…

Intercontinental Exchange Holdings, Inc.

Manager, Elevated Client Services

Jacksonville, FL, United States
Atlanta, GA, United States

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Job details

Experience: 8+ years of industry experience, including 2–3 years in a leadership capacity
Posting language: English
Posted: Nov 9, 2026

Original job description

Job Purpose The Manager, Client Services Operations role is a leadership role focused on providing strategic and tactical expertise on Mortgage and Consumer servicing functions across the ICE Mortgage Technology Solutions as well as managing the relationship between ICE and Client. This position will be responsible for impact analysis, knowledge transfer, business reviews, internal and external reporting, and program management of engagements impacting the assigned client. This position will also be responsible in leading assigned team members and the overall approach of the team.

Responsibilities

Identifies and pursues opportunities for portfolio expansion within the ICE Mortgage Technology space
Drives maximum value realization from ICE products and services, ensuring all initiatives are aligned with client business goals and strategic objectives
Tracks and reports on key performance indicators related to client satisfaction and delivery success
Leads program management of all ICE Mortgage Technology initiatives across the assigned client portfolio
Partners with internal teams to ensure product and service delivery is executed in alignment with client expectations and contractual commitments
Supports the training of client and technical support personnel on product enhancements, new analytics capabilities, and updated procedures as needed
Builds and maintains trusted advisor relationships with client leaders across all assigned areas, demonstrating a deep understanding of their business priorities and connecting them to relevant ICE capabilities
Engages stakeholders across all levels of the client organization - from operational teams to senior leadership - to sustain strong partnerships and proactively surface risks and opportunities
Collaborates with clients to develop data strategies that connect mortgage servicing operations to measurable business outcomes, improving visibility, reducing risk, and enabling more informed decision-making
Coordinates closely with ICE leaders across product, engineering, sales, and operations to align on strategy, share client insights, and ensure cohesive delivery across workstreams
Maintains reporting and accountability mechanisms that keep both ICE and the client aligned on commitments, progress, and outcomes within assigned workstreams
Mentors and develops staff to cultivate a high-performing, client-focused team
Champions a culture of accountability, continuous improvement, and client advocacy
Facilitates cross-functional collaboration to support seamless, consistent client experiences
Performs other duties as assigned
Travel to client sites could be up to 20%

Knowledge and Experience

Expert-level proficiency in MSP required
In-depth knowledge of mortgage and consumer servicing operations and the ICE Mortgage Technology product suite
8+ years of industry experience, including 2–3 years in a leadership capacity
Working knowledge of banking platform integrations, including cloud infrastructure, APIs, and digital banking solutions
Proven ability to develop and present strategic recommendations to internal and external stakeholders at the executive level
Demonstrated ability to analyze complex problems, design solutions, and orchestrate cross-functional delivery to resolution
Skilled at synthesizing and distilling complex information into clear, actionable insights tailored to the appropriate audience
Proven ability to lead and align cross-functional teams, delegating effectively to drive efficiency and accountability
Track record of delivering exceptional client experiences that foster long-term satisfaction and trust across internal and external stakeholders
Exceptional verbal and written communication skills with the ability to engage effectively across all organizational levels, including executives, managers, and individual contributors
Strong conflict resolution and negotiation skills, with the ability to navigate complex stakeholder dynamics
Experience working within Agile and Kanban delivery frameworks

Intercontinental Exchange, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to legally protected characteristics.

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More about this job

Skills

ICE
Reporting
Program management
Technical support
Decision making
Sales
Process improvement
Collaboration
Leadership
Communication skills
Conflict resolution
Negotiation
Agile
Kanban

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