High Risk and Child Welfare Case Manager

Dedicated to ending the cycle of domestic and sexual violence in Wake County, Interact saves lives, rebuilds lives, and secures safer futures for survivors and their families. Each member of InterAct ‘s staff fulfills an important role in furthering our mission.

The High-Risk Family & Child Welfare Case Manager (LAP & CPS) provides coordinated crisis intervention and supportive services to survivors and families who have experienced or are currently experiencing domestic violence or sexual assault. Services include lethality assessments, supportive counseling, assistance with basic needs, and information and referrals. The goal of these services is to promote long-term self-sufficiency and support healing from the effects of violence and abuse.

This position provides intensive follow-up and ongoing support to survivors identified as being at high risk for serious injury or homicide through the Lethality Assessment Program (LAP).

Additionally, this position serves as InterAct’s liaison to the Wake County Human Services Child Welfare Division. In this capacity, the Case Manager provides direct services and support to survivors of domestic violence who have an open Child Welfare case, as well as consultation, training, and coordination with Child Welfare staff.

Work Arrangement: This position currently provides remote support to the Wake County Human Services Child Welfare Division and hybrid support for InterAct. Work arrangements are subject to change based on organizational and programmatic needs.

Responsibilities

· Provide timely follow-up services to survivors referred to InterAct through the Lethality Assessment Program (LAP). Services include crisis counseling, safety planning, assistance with protective orders, and access to emergency shelters. LAP partners, including law enforcement and emergency room personnel, refer individuals and families identified as being at high risk of serious harm or fatality.

· Receive and document LAP screens completed by partner agencies that do not result in a referral for services. Receive, document, and follow up on law enforcement referrals as needed.

· Collect and analyze data related to LAP as well as generate reports and provide feedback on program efficacy.

· Assist the Associate Director of Survivor Services with training and technical assistance for current and prospective LAP partner agencies. These efforts strengthen the effectiveness of community-based survivor services and help identify survivors who may not have previously accessed services.

· Serve as the liaison between the Wake County Human Services Child Welfare Division and InterAct staff. Provide crisis counseling and service coordination for survivors of domestic violence who have an open Child Welfare case.

· Provide on-site consultation and training to child welfare workers at the Wake County Department of Social Services, Child Protective Services Division, and regional centers (Swinburn, Southern, Northern, and Western).

· Complete domestic violence assessments with clients served by the Child Welfare Division. Assist in developing protocols and best-practice standards for child welfare workers who serve survivors of domestic violence and their children.

· Support Child Welfare staff working with survivors of domestic violence, participate in Wake County Human Services staff meetings, and coordinate with community professionals to promote comprehensive services for survivors, children, and families.

· Provide trauma-informed crisis response to individuals affected by domestic and/or sexual violence who contact InterAct. Services may include lethality assessments, safety planning, assistance preparing domestic violence protective orders, and referrals to resources that address the needs of survivors and their families.

· Provide ongoing support to survivors of domestic and sexual violence through follow-up calls, case management, walk-in advocacy, and crisis line services.

· Assist survivors with preparing Domestic Violence Protection Orders (50B), 50C civil no-contact orders, and safety plans. Provide legal information and resources, make referrals to Legal Aid and legal clinics, and offer education about domestic and sexual violence and referrals to appropriate community services.

· Participate in the on-call rotation for crisis lines and walk-in services, including assigned weekly shifts and periodic overnight, weekend, and holiday shifts.

· Provide court advocacy, respond to hospitals and/or the Solace Center to offer advocacy, and provide shelter support as needed.

· Provide case management services that help survivors develop strategies for living safely and independently. Support survivors in identifying and working toward short- and long-term goals related to housing, education, and economic opportunities, while promoting self-determination and addressing barriers to achieving service goals.

· Provide rapid rehousing case management to eligible clients. Explain program eligibility requirements and assist clients with housing searches and supportive services that promote self-sufficiency, community integration, and housing stability.

· Provide clients with accurate information about community resources and referrals. Develop, update, and maintain resource lists that include counseling services, court-related materials, and other relevant community supports.

· Maintain timely, accurate, and complete client records in Empower DB, including service documentation, case notes, progress updates, and current demographic information. Complete other required data entry and reporting in accordance with agency, funder, and applicable requirements.

· Represent InterAct and its mission in the community through training, community engagement, and partnership development.

· Collaborate with InterAct staff, program partners, and community stakeholders to coordinate comprehensive services that respond to clients’ needs.

· Complete and maintain accurate and current client records (including but not limited to data entry and reporting), as required by the agency, its funding sources, and/or other entities in a timely manner.

· Participate in staff meetings, retreats, in-service training, and regular supervision with the Associate Director of Survivor Services.

· Maintain and expand knowledge of the domestic and sexual violence fields by reviewing current literature, best practices, and evidence-based programming, and by participating in relevant professional development opportunities.

· Follow InterAct’s policies, procedures, and professional standards of conduct, as well as applicable confidentiality requirements and codes of ethics governing human services practice.

· Complete required initial onboarding training and at least 20 hours of continuing education each year, in accordance with Council for Women requirements for the July 1–June 30 reporting period.

· Other duties as assigned for program operation.

Requirements

· Commitment to violence-free relationships and ending the cycle of violence in our community.

· Ability to provide culturally competent services and work with a diverse staff and clientele in an empathetic and non-judgmental manner.

· Strong knowledge of and understanding of services available to clients in the community.

· Demonstrated maturity, sound judgment, and the ability to provide effective services to diverse populations.

· Ability to respond effectively and maintain sound judgment during crisis situations.

· Ability to prioritize competing demands and manage multiple tasks in a crisis environment.

· Excellent interpersonal skills and the ability to work collaboratively and productively with colleagues, partner agencies, and community stakeholders.

· Ability to integrate feedback and utilize supervision.

· Ability to establish and maintain appropriate professional relationships with volunteers, including providing supervision when assigned.

· Ability to thrive in a complex, fast-paced, rapidly changing work environment.

· Ability to effectively solve problems and resolve conflict.

· Excellent written and verbal communication skills.

· Familiarity with civil and criminal justice processes in Wake County preferred. Experience assisting clients with 50B Domestic Violence Protection Orders and 50C civil no-contact orders related to stalking and nonconsensual sexual contact is also preferred.

Minimum requirements: Bachelor’s degree in social work, Psychology, Counseling, or a related human services field, with at least three (3) years of experience working with survivors of domestic violence and/or sexual assault; or five (5) years of equivalent relevant experience. A master’s degree is preferred.

Candidates must successfully pass a background check that meets InterAct’s standards and comply with InterAct’s Communicable Disease Policy. A valid driver’s license, reliable transportation, and a clean driving record are also required.