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Operational Excellence Manager
United States
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Security Operations Manager
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5061 - Assistant Store Manager PT
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8146 - Assistant Store Manager PT
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8016 - Assistant Store Manager PT
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6531 - Assistant Store Manager PT
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5532 - Assistant Store Manager PT
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8060 - Assistant Store Manager PT
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IntelliDyne

Program Manager

Washington, DC, United States

$150,000 to $190,000 USD / year

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Job details

Pay: $150,000 to $190,000 USD / year
Posting language: English
Posted: Nov 10, 2026

Original job description

Program Manager

Status: Exempt

Location: Washington, DC (Hybrid 3 days onsite/2 remote)

Clearance: Active TS security clearance required.

Position Overview:

IntelliDyne is seeking a highly skilled and strategic Technical Program Manager to lead a complex, high-impact IT contract supporting enterprise infrastructure, service desk operations, and engineering modernization initiatives within the Department of Justice (DOJ). This role is accountable for driving technical performance, operational excellence, and modernization efforts across the program, aligning service delivery with the Department of Justice’s mission-critical objectives. The Program Manager will oversee a large-scale team, manage budgets and resources, and act as the primary liaison between government stakeholders and internal delivery teams.

Responsibilities:

Lead the planning, execution, and delivery of enterprise-wide IT modernization initiatives, including cloud migration, infrastructure upgrades, automation, and service transformation aligned with federal standards and DOJ strategic goals.
Provide operational and technical leadership across all facets of the program, including IT service desk, infrastructure operations, engineering support, and project delivery.
Own and manage program budgets, including cost estimation, financial tracking, forecasting, resource allocation and reporting to both internal leadership and client stakeholders.
Drive complex decision-making processes by analyzing trade-offs between customer needs, budget constraints, risk factors, and value propositions.
Lead cross-functional teams in delivering modernization projects on time and within scope and budget, ensuring adherence to quality, security, and compliance requirements.
Manage a staff of 10 –15 direct reports and oversee a total program staff of 100+ fostering team development, engagement, and performance excellence.
Conduct performance reviews, oversee career development planning, and implement performance improvement actions when necessary.
Serve as the primary technical and program liaison to government clients, vendors, and internal stakeholders - participating in ad hoc, weekly, and monthly status, governance meetings and executive summaries.
Management of customer satisfaction metrics and continuous improvement initiatives.
Coordination with other DOJ components, vendors, and partner contractors (subcontractors).
Regular reporting to government leadership on KPIs\SLAs, risk, schedule, and financial performance.
Oversight of program governance boards, Change Control Board (CCB), or Integrated Project Teams (IPTs)
Experience with reporting dashboards (MS, JIRA, or ServiceNow).
Provide oversight and direction to ensure successful execution of technical deliverables, contract requirements, schedules, and budgets.
Present technical solutions, modernization roadmaps, and capability briefings to client stakeholders and senior leadership.
Oversight of Service Level Agreements (SLAs) and Performance Work Statements (PWS).
Experience with contractual deliverables and maintaining excellent CPARS.
Support new business initiatives through technical input into proposals, capture strategies, and follow-on opportunities within the scope of the current program.
Ensure program alignment with federal frameworks such as ITIL, CMMI, and ISO, and support quality assurance and continuous service improvement initiatives.
Knowledge of DOJ IT security compliance (e.g., DOJ ITSS, DOJ Security Control Assessment)

Required Qualifications:

Bachelor’s degree in Information Technology, Computer Science, Engineering, or a related discipline.
PMP or PRINCE2 certification (or equivalent project management experience).
Active TS security clearance required.
15+ years of IT operations and infrastructure experience, including leading modernization efforts in federal environments.
10+ years of program or technical management experience, overseeing teams of 100+ employees and delivering enterprise IT solutions.
Demonstrated experience leading federal IT modernization projects (e.g., cloud adoption, data center consolidation, automation, zero-trust security).
Proven success managing multi-million-dollar IT budgets, with a track record of cost-effective program delivery.
Extensive knowledge of federal contracting, including performance management, reporting, and compliance.
Strong technical acumen in enterprise IT infrastructure, networking, security, and service management.
Excellent leadership, communication, and conflict resolution skills, with a customer-focused mindset.
Proficiency with Microsoft Office Suite, including Project, Visio, Excel, SharePoint, and PowerPoint.

Preferred Qualifications:

ITIL Foundation or higher certification.
Familiarity with DevSecOps, cloud platforms (AWS, Azure, GovCloud), and federal cybersecurity frameworks (e.g., NIST, FedRAMP).
Experience supporting or implementing CMMI-DEV, CMMI-SVC, ISO 20000, ISO 27001, or ISO 9001 frameworks.
Prior program management experience within DOJ or similar federal law enforcement/intelligence agencies strongly preferred.
Experience leading or supporting quality assurance and continuous improvement programs in federal environments.

Compensation: $150k-$190k/yr

About Us

IntelliDyne, LLC empowers government organizations through the delivery of quality, mission-aligned services and innovative, people-first IT solutions. IntelliDyne has earned the designation of a Top Workplace by providing an inclusive and supportive environment where employees have a voice and are challenged to provide innovative solutions to our clients of national, state, and local importance.

Our Benefits

Inclusive and supportive work environment
Competitive compensation package
Professional growth through annual subsidy for trainings, certifications, professional memberships as well as mentorships and job shadowing
Medical, dental, vision, 401(K) with company match
Flexible Paid Time Off Program, 11 holidays, paid parental leave, military leave, and government shutdown leave
Rewards and recognition through peer awards, service year awards, spot bonuses, and annual company awards
Wellness and mental health benefits
Commuter benefits
Flexible work options

Our Commitment to Diversity and Inclusion

We are committed to honoring diversity, equity, inclusion and accessibility in our hiring practices. IntelliDyne is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please contact staffing@intellidyne-llc.com or 703-575-9715.

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More about this job

Skills

Manage budgets
Leadership
Estimating
Forecasting
Decision making
Regulatory compliance
Team building
Customer service
Process improvement
Microsoft Teams
Reporting
Atlassian JIRA
ServiceNow
ITIL
Quality assurance
Computer technology
Computer science
PMP
PRINCE2
Project management
Performance management
Communication skills
Conflict resolution
Microsoft Office
Microsoft Visio
Microsoft Excel
Microsoft SharePoint
Microsoft PowerPoint
AWS
Microsoft Azure
Cybersecurity
ISO 9001
Program management
Law enforcement

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