Immunization Helpdesk Analyst

Role: Helpdesk Analyst Location: 2 N. Meridian St. Indianapolis IN, 46204-Hybrid Long Term Contract Payrate:-$23.35/hr The Immunization Helpdesk Analyst provides technical and customer support for immunization information systems (IIS), focusing on data integrity issues such as de-duplication and bad merges. This role ensures accurate immunization records and supports healthcare providers, public health staff, and end-users in resolving data discrepancies and system-related issues.

Essential Duties/Responsibilities:

· Respond to inquiries from healthcare providers, public health agencies, and internal users regarding immunization records and system functionality. · Investigate and resolve duplicate patient records and bad merges in the immunization registry. · Use data tools and matching algorithms to identify and correct data integrity issues. · Escalate complex data issues to technical teams or data stewards as needed. · Document all support interactions in the ticketing system and maintain accurate logs. · Provide guidance to users on best practices for data entry and record management. · Collaborate with IT and data quality teams to improve deduplication processes and system performance. · Collaborate with internal and external teams and assist on improving Data Quality metrics. · Assist in testing system updates and enhancements. · Generate reports on data quality trends and help develop training materials.

Required/Desired Skills

Skill Required /Desired Amount Candidate Experience

Associate’s or Bachelor’s degree in Health Informatics, Information Technology, Public Health, or a related field | Required | 0 |

Experience in a helpdesk, data quality, or healthcare IT support role | Required | 4.5 Years |

Experience with deduplication tools, data matching, or record linkage techniques | Required | 4.5 Years |

Familiarity with immunization information systems | Required | 0 |

Strong analytical and problem-solving skills | Required | 0 |

Excellent communication and customer service abilities | Required | 0 |

Proficiency in using ticketing systems (e.g., ServiceNow) and Microsoft Office Suite | Desired | 0 |

Knowledge of HL7 messaging and public health data standards | Desired | 0 |

Experience working with state or local public health departments | Desired | 0 |

Understanding of HIPAA and data privacy regulations | Desired | 0 |