At Intek Plastics, we are committed to innovation, customer satisfaction, and continuous improvement. We are seeking a knowledgeable and service-oriented PC Support Analyst to support our technology infrastructure and ensure employees have the tools and resources they need to be successful. If you enjoy troubleshooting technical issues, supporting end users, managing IT systems, and working in a collaborative manufacturing environment, we'd love to hear from you. Position Summary The PC Support Analyst is responsible for ensuring the effective operation and continuous improvement of information technology systems and equipment, including desktop and mobile devices, printers, software, and related technology. This role serves as the primary resource for end-user support across multiple locations and plays a key role in maintaining and improving the organization's technology environment.
Key Responsibilities
- Install, configure, monitor, maintain, and troubleshoot PC hardware, software, and connectivity across multiple technology platforms.
- Respond to end-user requests for technical assistance and provide timely updates on issue resolution.
- Diagnose and resolve issues related to computers, monitors, printers, software applications, and other technology components.
- Provide training and education to users regarding network and PC software.
- Support internally developed applications and system enhancements.
- Provide end-user support across multiple company locations and sister companies.
- Assist with ERP-related projects and assignments.
- Provide backup support to other IT team members.
- Support company Quality Management System (QMS) requirements.
- Perform additional duties and special projects as assigned.
Qualifications
Required
- Associate's degree, bachelor's degree, or equivalent education in Information Technology, Information Systems, PC Support, or a related field.
- Minimum of 2-3 years of experience supporting and troubleshooting Microsoft-based environments.
- Experience working with:
- Microsoft Windows Server
- PC hardware and software
- Microsoft Office applications
- Email systems
- SQL databases
- Strong problem-solving and customer service skills.
- Ability to effectively communicate technical information to users of varying technical skill levels.
Preferred
- Microsoft Certified Professional (MCP) certification.
- Knowledge of barcode systems, EDI (Electronic Data Interchange), and relational databases.
- Experience with Microsoft Power Platform applications and tools.
Why Join Intek Plastics?
- Stable and growing manufacturing organization
- Collaborative team environment
- Opportunity to work with a variety of technologies and systems
- Exposure to multi-site IT support and ERP systems
- Opportunity to make a direct impact on business operations and employee success
Benefits
Intek Plastics offers a competitive compensation and benefits package, including medical, dental, vision, retirement savings options, paid time off, and professional development opportunities.
Additional Information:
We select our initial pay range based on reliable compensation survey data. Other factors we consider in setting the specific pay for an individual will generally include, among other things, experience, specialized skills, work location, and internal equity to provide competitive offers. US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa, now or in the future. Intek is an Equal Employment and Opportunity Employer and maintains a drug-free workplace.
