House Manager

House Manager Integrity Residential Services

Position Summary

First and foremost, the house manager is responsible for delivering quality residential care. This position requires discretion and independent judgment, supervising staff (personal care technician/advance, C.N.A, behavioral care technician, etc.) in the homes and reporting to the Senior Case Manager under the general supervision of the Program Manager. Managers work with nursing and behavioral health support staff to coordinate and monitor the treatment-planning process and to ensure each resident has a safe, healthy, and stable home.

Case management combines the skills of direct care and professional management. All managers must be skilled in maintaining records and charts, preparing written reports, providing training in direct care skills, and maintaining effective working relationships with others. Managers also serve as advocates for our residents with medical, transportation, and other professionals within the service system. This requires managers to take a hands-on approach to their jobs so they know the residents’ daily schedules, support plans, behavioral plans, and medical needs.

This is the entry-level position. At this level, the focus is on learning the procedures, practices, and techniques for the essential duties described above, as well as developing supervisory oversight and gaining competency through both formal and on-the-job training. Caseloads are typically lighter, with 1-2 homes/clients, and are monitored by a Senior Case Manager. Positions continue to develop knowledge of residential case management activities and associated concepts, principles, practices, and techniques. Work is performed under close supervision, progressing to limited supervision.

Essential Functions

• Maintain a safe residential environment at all times
• Supervise Personal Care Technician staff providing services to each resident, ensuring proper training, disciplinary action, and performance management
• Train and work closely with Personal Care Technician-Advanced, delegating backup case management tasks as appropriate
• Follow Individual Support Plans (ISPs) and /or Behavioral Support Plans (BSPs) as directed
• Use proper techniques in performing direct care in accordance with company policy and procedures, accepted standards of care, and applicable regulations and requirements
• Assist with and train staff on basic daily living skills such as meal planning and preparation, maintaining a clean environment (laundry, household cleaning, etc.)
• Regularly work required hours in your assigned homes
• Evaluate standard of care and perform unannounced check-ins of Personal Care Technician staff, to include on-site supervision as needed
• Communicate the residential care plan with applicable care team members, remaining aware of residential needs and changes in the resident’s condition
• Manage house finances, including FBO accounts and spending logs, along with receipts of purchases
• Monitor correctness and timely completion of daily logs and other reports, ensuring records are accurate, clear, and up to date
• Review all documentation completed by Personal Care Technician staff to ensure appropriate intervention based on plan of care; monitor accuracy of documentation
• Complete monthly schedule in accordance with company policy
• Review and approve staff timecards and employee time off (ETO) requests
• Work with Residential Coordinator and Residential Services Manager to ensure proper setup, certification, and maintenance of residential homes
• Coordinate team efforts preceding and after any crisis or situation that causes interruption of care

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• Ensure proper completion of incident reports in a timely and accurate manner
• Complete change of status forms, workers' compensation forms, and other HR forms as necessary
• Serve as residential advocate, assessing care and ensuring that quality care is given
• Ensure that equipment used by the team is well maintained, used appropriately, tracked, and returned
• Evaluate the effectiveness and outcome of care
• Plan for residential discharge when necessary
• Participate in on-call and scheduled meetings as per agency protocols
• Preserve human dignity and the confidentiality of each resident

Knowledge, Skills and Abilities

• Ability to handle high-stress crisis situations
• Punctuality and effective time management
• Thoroughness and attention to detail
• Ability to follow verbal and written instructions
• Basic record keeping and budgeting skills
• Professional communication skills (in-person, by phone, and in writing)
• Flexibility
• Leadership and people management
• Residential focus
• Effective time management

Supervisory Responsibility

This position manages all employees of the assigned department(s) and is responsible for the performance management and hiring of the employees within that department.

Required Education and Experience

• High School Diploma or GED
• Experience in direct care preferred but not required

Preferred Education and Experience

• Associate Degree
• At least two years’ experience in a direct care role
• Prior supervisory or management experience
• For medical homes: CNA or other medical degree (or 2+ equivalent years of experience as medical manager)
• For behavioral homes: extensive experience/background working with challenging behaviors

Additional Qualifications

• Must be able to satisfy the post-offer requirements (i.e., Wisconsin Caregiver Background and medical screenings)
• Some placements may require the use of a personal or company vehicle to transport residents as needed. All roles requiring driving require a valid driver's license and insurance

Integrity Residential Services, Inc. is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, gender, national origin, age, disability, or genetic information.