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Added 12 mins ago
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Customer Service Manager
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- $40,123 USD / year
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Added 13 mins ago
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Integrated Power Ser

Customer Service Manager

Denver, CO, United States

$40,123 USD / year

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Job details

Pay: $40,123 USD / year
Education: Bachelor’s degree
Experience: 5+ years of progressive customer service experience, including supervisory or management responsibilities required.
Posting language: English
Posted: Nov 8, 2026

Original job description

Why IPS?

If you're searching for a place where you can grow, continue learning, and make a meaningful impact while still having time for the people and moments that matter most, welcome to Integrated Power Services! We believe your value extends far beyond your job title because the best work comes from people who feel supported, challenged, and fulfilled both professionally and personally. Here, you'll find opportunities to develop your career, work alongside exceptional teammates, and be part of a culture that recognizes that your life is worth just as much as your work-if not more. Because when people thrive, businesses thrive. If that sounds like the kind of place you've been looking for, we invite you to join us!

Benefits:

Paid Time Off (PTO)
401k Employer Match
Bonus Incentives
Extensive Training & Career Development Programs
Tuition Reimbursement Program
Medical, Dental and Vision plans
Employee Assistance Program (EAP)
And more!

Pay Rate Details: Base salary of $90,000 - $110,000 depending on experience

Responsibilities & Expectations:

Integrated Power Service (IPS) is looking for a talented Customer Service Manager to join our Team at the Denver Kingston Street Facility. The Customer Service Manager role is a semi-technical position responsible for directing and coordinating all customer service activities to ensure an Unmatched Customer Experience. As a Customer Service Manager for IPS, you will support and guide the Customer Service team using Servant Leadership, while serving as a primary contact for our customers. You will also serve as the leader for our supply chain purchasing activities and as primary contact for vendors.

Provide proactive customer service for timely and cost-effective completion of all customer service-related activities
Act as a non-technical resource to address and/or coordinate the resolution of inquiries and problems from customers and vendors
Support the outside sales organization, vendors, and OEM partners
Review contractual requirements of incoming purchase orders and compare to IPS proposals to ensure matching language or to highlight potential concerns
Partner with the Operations Team to open jobs in the ERP system, populate work plans, generate & send order acknowledgements, and process customer billing
Solicit proposal from vendors for internal material requisitions for purchase of materials and services, issue purchase orders as directed, and track orders through delivery/completion
Facilitate weekly production reviews and monthly margin reviews
Provide customers with regular schedule updates on existing projects
Review facility payroll records as a second approver
Review and approve technician expenses
Support IPS Corporate Accounts Receivables Team on aging invoices and collections
Proactively explore and present ideas that improve operations, drive improvement in margins, start to quote, approval to ship, and the overall Unmatched Customer Experience
Participate as a member of the facility's Steering Committee
Maintain in-depth understanding of products, services, and competitors, using knowledge to grow IPS business
Responsible for Key Customer Facing Metrics: Quality, Time to Quote, Approval to Ship and Ship to Invoice
Utilize CIPS tools and processes
Ensure proper procedures and standards are in place to conform to IEEE, ISO, and IPS Standard of Work (SOW) requirements
Assist in achieving financial targets set out by the Annual Operating Plan (AOP)

Qualifications and Competencies:

5+ years of progressive customer service experience, including supervisory or management responsibilities required.
Bachelor's degree in Business Administration, Management, Operations, Finance, Communications, or a related field required (equivalent combination of education and relevant work experience may be considered)
Experience managing customer accounts, order processing, and issue resolution required.
Experience with invoicing, accounts receivable support, or billing administration required.
Experience interpreting and understanding profit and loss statements required
Proficiency with ERP systems (e.g., SAP, Oracle NetSuite, Microsoft Dynamics 365, or similar) required.
Advanced proficiency with Microsoft Office Suite required (Excel, Word, Power Point, Project, Power Apps, Outlook, and Teams).
Experience with purchasing, procurement, vendor management, or supply chain coordination preferred.
Experience in a repair, manufacturing, distribution, construction, industrial services, or a related operational environment preferred.
Experience in transformer, switchgear, or circuit breaker repair or related industry preferred
Technical background with electrical and/or mechanical products preferred
Project management experience or PMP certification preferred
Excellent interpersonal skills, including the ability to build rapport with current and potential customers
Highly organized with exceptional attention to detail.
Strong analytical and problem-solving abilities.
Customer-focused mindset with a commitment to service excellence.
Ability to work independently and make sound business decisions.
Adaptable and capable of thriving in a fast-paced environment.
Strong sense of accountability and ownership.
Ability to communicate effectively with customers, vendors, executive leadership, and operational teams.
Ability to understand, perform and retain various job-related training
Flexible with hours, overtime, and some weekend work

You'll thrive at IPS if you...

Lead with integrity and prioritize safety. You demonstrate high standards and commit to a safe, ethical workplace.
Value teamwork and accountability. You work well with others, take responsibility, serve others, and deliver on your commitments.
Focus on the customer. You are dedicated to providing an unmatched customer experience and exceeding expectations.
Have an entrepreneurial spirit. You're proactive, innovative, and thrive in a fast-paced environment.
Communicate effectively and with purpose. You keep everyone informed with clear, concise communication.
Stay curious and love to learn. You continuously seek new knowledge and grow personally and professionally.

Who We Are:

At IPS, we're committed to empowering you to make a meaningful impact. As the industry's leading and fastest-growing service provider, IPS offers single-source electromechanical and power management solutions to enhance the reliability of critical infrastructure across North America and the United Kingdom. We serve over 40,000 essential customer locations, from renewable energy pioneers to hospitals, manufacturers, and municipalities, helping them avoid costly downtime and ensure mission-critical operations.

When you join IPS, you're joining a team that's revolutionizing equipment and process reliability across diverse sectors, from power generation to petrochemicals, and beyond. You'll learn from industry experts, grow alongside a talented workforce, and be part of a company that is built on the Shared Values of Safety, Integrity, Teamwork, Accountability, Customer Focus, and Entrepreneurial Spirit.

Any offer of employment is contingent upon the successful completion of a background and driving record investigation. As a federal contractor, our company is committed to maintaining a safe and drug-free workplace. Candidates for this position are required to complete a pre-employment drug screen successfully. The drug screening process will include testing for substances that may impair one's ability to perform the job safely and effectively.

Apply Now IPS is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or veteran status. Apply at: https://ipc.us/t/23D364B57C384F46.

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More about this job

Skills

Customer service
IPS
Supply chain management
ERP
Accounts receivable
SAP
Oracle NetSuite
Dynamics 365
Microsoft Office
Microsoft Excel
Microsoft Word
Microsoft PowerPoint
Power Apps
Microsoft Outlook
Microsoft Teams
Procurement
Vendor management
Project management
PMP
Interpersonal skills
Attention to detail
Problem solving
Work independently
Adaptability
Teamwork
Customer experience
Communication skills

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