Find work in the United States.

A simpler way to find your next job.

Jobs in the United States

25+ jobs

Save this search

Added just now
E
Director of Ambulatory Nursing Services
EvergreenHealth
Kirkland, WA
- $128,690 to $205,920 USD / year
Provides strategic, operational, and clinical leadership for nursing services within ambulatory clinics operating under the hospital license. Oversees nursing practice, ensuring the…
Added just now
Associate Veterinarian - Hoffman Animal Hospital
Hoffman Animal Hospital
Annapolis, MD
The primary purpose and function of the Associate Veterinarian is to provide the highest quality of veterinary care and exceptional client service. The Associate Veterinarian advocates for…
Added just now
General Production 1 PT - 2nd Shift
MRS GERRYS KITCHEN LLC
Albert Lea, MN
Growth & Leadership Development – Training, mentorship, and personal growth opportunities
Added just now
IT Generalist
USA Lacrosse
Sparks, MD
…States, we support more than 400,000 members to provide national leadership, structure, and resources to fuel and unify the sport's growth and enrich the experience of its players, coaches,…
Added just now
Project Manager
F.H. Paschen
Chicago, IL
…And we perform with MORE Pride - in focusing on safety and quality, and in offering more opportunities for our communities and diverse populations to build with us. We deliver far more than…
Added 1 min ago
Adjunct Welding Instructor- B2B
Tulsa Welding School/Dallas
Dallas, TX
…point of contact between StrataTech and the students in the program. The quality of the instruction, the learning environment, and the Instructor's professional conduct are visible to the…
Added 1 min ago
P
Kitchen Manager
projects/helpful-passage-853/companies/30ad1728-df4c-4814-8980-df0542fd3503
Auburn Hills, MI
- $58,000 to $72,000 USD / year
…for a passionate, driven Kitchen Manager to join our culinary leadership team and help bring the energy, excitement, and flavor behind one of the most unique dining experiences around. If…
Added 1 min ago
Clinical Operations Manager
UC Davis Health
CA
…are consistent with the Medical Center’s policies, goals, and quality…
Added 1 min ago
Assistant Food Operations Manager
SSA Group
Salt Lake City, UT
Proven leadership skills with an understanding of the importance of team building/development, while fostering partnerships.
Added 1 min ago
IB
On-Site Safety Supervisor
Ideal Building Solutions
Norcross, GA · Gainesville, GA · Smyrna, GA
- $20 to $25 USD / hour
…We stand behind our work and are proud to offer the highest quality roofing available. At IDEAL, our purpose is to show up to work to Do Hard Things and Become a Better Version of…
Added 1 min ago
GH
Lead Finance Specialist - Product Cost
GE HEALTHCARE
Waukesha, WI · Chicago, IL
- $105,600 to $158,400 USD / year
Expertise in product finance, including product lifecycle, program spend management, and portfolio tradeoff decisions.
Added 1 min ago
Claims Specialist, Fine Art & Specie
AXA
EXTON · HARTFORD · NEW YORK
Active participant in Quality review process.
Added 1 min ago
Professional Staff Nurse - L&D (Carlisle)
UPMC - Pittsburgh Medical Center
Carlisle, PA
…Nurse is responsible to set the standards for the level and quality of care. The Professional Staff Nurse has responsibility, authority and accountability for the provision of nursing care.…
Added 1 min ago
Sr. Professional Staff Nurse, Casual - L&D (Carlisle)
UPMC - Pittsburgh Medical Center
Carlisle, PA
…Nurse is responsible to set the standards for the level and quality of care. The Senior Professional Staff Nurse has responsibility, authority and accountability for the provision of…
Added 1 min ago
Professional Staff Nurse, Casual - L&D (Carlisle)
UPMC - Pittsburgh Medical Center
Carlisle, PA
…Nurse is responsible to set the standards for the level and quality of care. The Professional Staff Nurse has responsibility, authority and accountability for the provision of nursing care.…
Added 2 mins ago
Quality Control Team Lead - Night Shift
Whirlwind Steel Buildings Inc
Houston, TX
Job Summary: The Quality Control Team Leader is responsible for leading and overseeing Quality Control operations during the night shift to ensure products meet Whirlwind's quality…
Added 2 mins ago
Sr. Principal Systems Engineer II – Staff Systems Engineering Strategic Lead
BAE Systems
Cedar Rapids, IA
Organizational Mentorship: Coach and develop mid-level leads and engineers, focusing on leadership development, critical thinking, and professional growth.
Added 2 mins ago
AG
Teammate Experience Platform Analyst
APi Group
New Brighton, MN
- $69,400 to $104,000 USD / year
Growth opportunities through company sponsored leadership development courses and various training courses
Added 2 mins ago
Early Phase Clinical Project Manager
Syneos Health Canada LP
Remote, United States
We are passionate about developing our people, through career development and progression; supportive and engaged line management; technical and therapeutic area training; peer recognition…
Added 2 mins ago
P
Kitchen Manager
projects/helpful-passage-853/companies/30ad1728-df4c-4814-8980-df0542fd3503
Auburn Hills, MI
- $58,000 to $72,000 USD / year
…for a passionate, driven Kitchen Manager to join our culinary leadership team and help bring the energy, excitement, and flavor behind one of the most unique dining experiences around. If…
Added 2 mins ago
Manager-Nursing Unit OLGMC 6C Med-Tele
Ochsner Clinic Foundation
Acadiana Region, LA
This job assumes unit responsibility for the practice, quality of care, and service delivered. Provides leadership and support to encourage the optimum development and performance of staff…
Added 2 mins ago
ZU
Senior Account Executive, Brand
Zeno US
NY
- $65,000 to $80,000 USD / year
Team Leadership & Collaboration: Coach and support junior team members, delegate work effectively, and foster collaboration across account teams to deliver high-quality results.
Added 2 mins ago
Superintendent – Detroit, Michigan
Clark Construction Company
Detroit, MI
…a direct role in the continued growth, revitalization, and development of one of America's most dynamic…
Added 2 mins ago
Nurse Manager, Inpatient Med Surg
SEM Southeastern Regional Medical Center
Newnan, GA
…Hope’s uniquely integrated model spans cancer care, research and development, academics and training, and a broad philanthropy program that powers its work. City of Hope’s growing national…
Added 2 mins ago
Nurse Manager, ICU and IMCU
SEM Southeastern Regional Medical Center
Newnan, GA
…Hope’s uniquely integrated model spans cancer care, research and development, academics and training, and a broad philanthropy program that powers its work. City of Hope’s growing national…

Integral

Senior Program Manager – IT & Application Service Desk

Tysons Corner, VA, United States

On-site

Salary Range: $160,000 - $180,000

Apply About employer

Applications open in a new tab.

Job details

Pay: Salary Range: $160,000 - $180,000
Workplace: On-site
Apply by: Nov 3, 2027
Posting language: English
Posted: Nov 3, 2026

Original job description

Overview

Senior Program Manager – IT & Application Service Desk

Position: Senior Program Manager

Location: On-site, Tysons Corner, VA

Security Requirement: Active Department of Defense SECRET Clearance (Mandatory; fully adjudicated)

Position Overview

Integral Federal is seeking a Senior Program Manager to lead an enterprise service desk and mission-critical contact center program for a prominent federal agency. Operating in a high-tempo, multi-vendor environment, this role provides operational leadership, strategic oversight, and total accountability for both an IT Service Desk (ITSD) and an Application Service Desk (ASD).

This role is not for a passive or administrative coordinator. We need a seasoned, highly organized program leader who commands the room, anticipates mission risks well ahead of the client, leans into operational headwinds, and operates with complete ownership. You will run a 40+ person multi-tier workforce (Tier 1/2, Team Leads, QA specialists, and Data Analysts) while orchestrating cross-contractor collaboration between government Tier 3 engineering teams and separate vendor organizations managing enterprise infrastructure and application development. Effective communication, having a big-picture view, leaning into issues, and building a strong client relationship are essential attributes of the successful candidate.

This program primarily operates out of the client location in Tysons Corner, VA, and this position will work on site. The client also has a downtown Washington, DC location that may require occasional visits for meetings with senior stakeholders.

Responsibilities

Core Leadership & Operational Responsibilities

Proactive Leadership, Risk Mitigation & Client Partnership
Serve as the single point of accountability for program performance, establishing total operational trust with the Contracting Officer’s Representative (COR), government branch leadership, and agency stakeholders.
Champion a culture of proactive ownership: anticipate client needs, foresee systemic bottlenecks, identify emerging risks, and execute mitigation plans before they impact end users or trigger client escalations.
Translate raw operational data into actionable strategic insights, delivering concise executive briefings, performance roadmaps, and continuous service improvement (CSI) initiatives.
Multi-Contractor & Multi-Stakeholder Coordination
Establish seamless operational interfaces and cross-boundary workflows with government-operated Tier 3 support teams and third-party contractors managing core infrastructure and software development.
Coordinate major release and deployment schedules with external software development teams to prepare front-line service desk staff, knowledge bases, and triage scripts prior to production updates.
End-to-End Service Desk & Operations Management
Direct daily delivery across both IT and Application Service Desk functions, encompassing Tier 1 and Tier 2 agents, shift leads, QA evaluators, and reporting analysts.
Ensure strict adherence to contractual Service Level Agreements (SLAs) and Key Performance Indicators (KPIs), including First Contact Resolution (FCR), Mean Time to Resolve (MTTR), Abandonment Rate, and Customer Satisfaction (CSAT).
Steer Major Incident Management (MIM) protocols: lead crisis coordination, manage internal and external stakeholder communications during outages, and conduct definitive Root Cause Analyses (RCA).
Technology, Analytics & Salesforce Optimization
Maximize the operational value of Salesforce Service Cloud / ITSM as the single source of truth for all ticket lifecycle tracking, SLA management, and performance analytics.
Partner with telephony and contact center leads to optimize omnichannel tools, including Amazon Connect and Amazon Lex automated conversational chat.
Oversee the Quality Assurance (QA) and Knowledge Management frameworks, ensuring regular ticket audits, calibrated scoring, and dynamic knowledge base maintenance to shift demand left toward automated and first-tier resolution.
Workforce Planning & Organizational Rigor
Manage staffing models, shift scheduling, real-time queue balancing, and attrition mitigation across an extended window (8:00 AM – 8:00 PM EST) to prevent coverage gaps.
Lead, mentor, and evaluate supervisory staff, fostering a resilient, high-accountability culture centered on professional development and mission alignment.
Oversee the performance management process for Integral employees
P&L Management and Corporate Tasks
Responsible for managing LOE and profit margins on an FFP contract
Manage subcontractor relationships
Present to the executive team at Program Management Reviews to address staffing, finances, risk and mitigation, organic growth opportunities, and business growth support.
As a key member of the management team, work with BD and proposal teams to support new growth efforts

Qualifications

Required Qualifications

Bachelor’s degree in Information Technology, Computer Science, Business Administration, or related discipline.
Experience: Minimum of 10+ years of progressive leadership and program management experience running complex, large-scale IT and Application Service Desk operations or contact centers.
Scale: Proven track record directly managing programs staffed by 50+ personnel (including supervisors, tier leads, and support staff) in a high-volume, multi-tier environment.
Clearance: Active DoD Secret Clearance is mandatory (interim clearances cannot be accepted per agency requirements).
Contractor/Stakeholder Collaboration: Demonstrated success operating in a multi-contractor federal ecosystem, specifically bridging Tier 1/2 operations with external Tier 3 government teams and vendor software/infrastructure partners.
ITSM & Tech Stack: Direct experience utilizing Salesforce as an ITSM/CRM platform for case routing, queue monitoring, and reporting. Familiarity with cloud contact center technologies (Amazon Connect, automated chatbots) is a plus.
Execution & Communication: Exceptional verbal, presentation, and written communication skills with the poise to brief senior government executives and the discipline to maintain rigorous operational documentation.

Preferred Qualifications & Certifications

Project Management Professional (PMP) certification is strongly preferred.
ITIL 4 Managing Professional or ITIL Foundation
Direct background leading help desk consolidation, tool migrations, or major service desk transition-in efforts for federal civilian or defense agencies.

Salary Range: $160,000 - $180,000

The above salary range represents a general guideline. Integral Federal considers a number of factors when determining base salary offers, such as the scope and responsibilities of the position and the candidate's experience, education, skills, and current market conditions.

Depending on the position, employees may be eligible for overtime, shift differential, and/or discretionary bonuses in addition to base pay.

Company Overview

Integral partners with federal defense, intelligence, and civilian leaders to tackle their most important challenges and deliver positive outcomes. Since our founding in 1998, we have helped clients leverage existing and emerging technologies to transform their enterprises, empower growth, drive innovation, and build sustainable success. The forward-leaning solutions we deliver are tailored to each mission with a focus on keeping our nation safe and secure.

Integral is headquartered in McLean, VA and serves clients throughout the country.

We offer a comprehensive total rewards package including paid parental leave and immediate vesting in our 401(k). Give us a try and become part of a curated group of professionals at Integral Federal!

Our package also includes:

· Medical, Dental & Vision Insurance

· Flexible Spending Accounts

· Short-Term and Long-Term Disability Insurance

· Life Insurance

· Paid Time Off & Holidays

· Earned Bonuses & Awards

· Professional Training Reimbursement

· Employee Assistance Program

Equal Opportunity Employer/Protected Veteran/Disability

Apply About employer

Report this job