Find work in the United States.

A simpler way to find your next job.

Jobs in the United States

25+ jobs

Save this search

Added 1 min ago
Real Property Agent Principal
OCTA
Orange, CA
Under minimal direction, provides senior-level technical leadership and project management oversight for complex real property and right-of-way activities supporting OCTA's major capital…
Added 1 min ago
Senior Architect
Bechtel
United States
In this role, you will provide expertise related to all aspects of architectural work on large complex projects with unique requirements such as semiconductor fabrication plant and data…
Added 2 mins ago
C
Senior Program Manager, Products
CesiumAstro
El Segundo, CA
- $193,000 to $236,000 USD / year
Lead Make/Buy and supplier planning. Coordinate Make/Buy trades with Product, Engineering, and Supply Chain and establish supplier scope, requirements, cost, schedule, and assumptions…
Added 3 mins ago
AS
Financial Manager
Arizona State University
United States
- $66,200 to $73,000 USD / year
Candidates interested in a career with a focus on financial and project management are invited to apply to join the team at ASU’s School of Biological and Health Systems Engineering (SBHSE)…
Added 3 mins ago
Senior Project Manager
BLHI
Atmore, AL
Lead owner, architect, engineer, subcontractor, and internal project meetings as required.
Added 3 mins ago
H
Lead Strategic Sourcing Specialist
Honeywell
Rosemont, IL
- $104,000 to $129,000 USD / year
The Lead Strategic Sourcing Specialist, UOP Inorganics Portfolio, develops and executes global category strategies for inorganic raw materials, chemicals, minerals, catalyst and adsorbent…
Added 3 mins ago
Senior Project Manager
BLHI
Atmore, AL
Lead owner, architect, engineer, subcontractor, and internal project meetings as required.
Added 5 mins ago
Proposal Manager
Wabtec
Remote, United States
…daily with cross-functional teams including Finance, Legal, Engineering, Manufacturing, Procurement, and Project Management, while also partnering with Wabtec sister divisions and customer…
Added 6 mins ago
CO
Enterprise Data Manager
County of Orange
Santa Ana, CA
- $60.69 to $94.08 USD / hour
Lead OCERS' data readiness, migration, reconciliation, and business validation activities for Horizon in partnership with business units, IT, project teams, and implementation partners.
Added 7 mins ago
High Voltage Engineer
Fermi National Accelerator Laboratory
United States
Analyzes data and performs engineering calculations. Develops designs of specific parts, components, or phases of a project.
Added 7 mins ago
Technical Project Lead
Abzena Inc.
Bristol, PA
The Technical Project Lead will serve as the primary technical integrator for Analytical Services, coordinating cross-functional analytical activities and ensuring alignment of scope,…
Added 8 mins ago
Hargrove - Join our Talent Network
Hargrove and Associates, Inc
Baton Rouge, LA
Job Scope: Generally responsible for performing all aspects of project management for moderately complex engineering project assignments ensuring total delivery of the services on time,…
Added 8 mins ago
Project Manager
DPR Construction
San Francisco, CA · San Francisco
…role and is a starting point. Every employee is expected to lead from where they are, take ownership of outcomes, and always act in the best interest of the team, customer, project and…
Added 8 mins ago
Sr Project Manager
DPR Construction
Santa Clara, CA · San Francisco, CA · Santa Clara · San Francisco
…role and is a starting point. Every employee is expected to lead from where they are, take ownership of outcomes, and always act in the best interest of the team, customer, project and…
Added 8 mins ago
Sr Planner & Scheduler
DPR Construction
Santa Clara, CA · San Francisco, CA · Santa Clara · San Francisco
…role and is a starting point. Every employee is expected to lead from where they are, take ownership of outcomes, and always act in the best interest of the team, customer, project and…
Added 9 mins ago
Nebraska/Iowa Water Business Group Manager
HDR
Omaha, NE · Des Moines, IA · Ames, IA · Davenport, IA · Cedar Rapids, IA · Lincoln, NE
…diverse service lines, including Water, Architecture, Building Engineering Services, Field Services, Power, Waste, Industrial, and Transportation reflect our commitment to shaping…
Added 9 mins ago
Principal Environmental Consultant (LSP)
SLR International Corporation
Boston, MA · Bedford, NH · Glastonbury, CT · Agawam, MA
Serve as Principal-in-Charge or senior technical lead on complex environmental, geologic, or engineering projects.
Added 11 mins ago
Manager, Customer Success Management.
Amadeus North America, Inc.
Remote, United States
Customer Success Management for travel sellers is responsible for the up sell / x sell lead generation, account retention and revenue realization for the Retail and Business travel travel…
Added 11 mins ago
Senior Civil Project Manager - Land Development
Core States Group
Scottsdale, AZ
As a Senior Civil Project Manager, you will be responsible for managing a variety of Civil Engineering projects from conception to completion. You will apply your experience to all aspects…
Added 12 mins ago
Distribution Center Facility Maintenance Supervisor (Franklin, KY.)
Tractor Supply Company
Franklin, KY
This role partners Operations, Safety, and Engineering Teams to minimize downtime, improve system reliability, and support the overall success of the distribution center. The Facility…
Added 13 mins ago
Process Engineer
Nammo Defense Systems, Inc
Mesa, AZ
Provide technical support and training to Engineering Technicians and operations involving them on current and future project activities.
Added 16 mins ago
Nebraska/Iowa Water Business Group Manager
HDR
Omaha, NE · Des Moines, IA · Ames, IA · Davenport, IA · Cedar Rapids, IA · Lincoln, NE
…diverse service lines, including Water, Architecture, Building Engineering Services, Field Services, Power, Waste, Industrial, and Transportation reflect our commitment to shaping…
Added 19 mins ago
Senior Platform Engineer - w/active Top Secret clearance
LMI
Washington, DC, DC
This position combines technical leadership, platform engineering, and customer engagement, requiring an individual capable of evaluating complex enterprise environments and developing…
Added 20 mins ago
ERP Systems Analyst
Anduril Industries
Costa Mesa, CA
…configuration, data manipulation, and integration work across our full project portfolio. In this role, you will own much of the configuration and data work related to the ERP. You will…
Added 21 mins ago
Network / Unified Communication (UC) Subject Matter Expert (SME)
Core4ce Careers
Remote, United States
Project Support and Lead – Depending on the project requirement, either serve as a project lead for the Enterprise Network Engineering Team or serve as a resource for Enterprise Network…

Integral

Senior Program Manager – IT & Application Service Desk

Tysons Corner, VA, United States

On-site

Salary Range: $160,000 - $180,000

Apply About employer

Applications open in a new tab.

Job details

Pay: Salary Range: $160,000 - $180,000
Workplace: On-site
Apply by: Nov 3, 2027
Posting language: English
Posted: Nov 3, 2026

Original job description

Overview

Senior Program Manager – IT & Application Service Desk

Position: Senior Program Manager

Location: On-site, Tysons Corner, VA

Security Requirement: Active Department of Defense SECRET Clearance (Mandatory; fully adjudicated)

Position Overview

Integral Federal is seeking a Senior Program Manager to lead an enterprise service desk and mission-critical contact center program for a prominent federal agency. Operating in a high-tempo, multi-vendor environment, this role provides operational leadership, strategic oversight, and total accountability for both an IT Service Desk (ITSD) and an Application Service Desk (ASD).

This role is not for a passive or administrative coordinator. We need a seasoned, highly organized program leader who commands the room, anticipates mission risks well ahead of the client, leans into operational headwinds, and operates with complete ownership. You will run a 40+ person multi-tier workforce (Tier 1/2, Team Leads, QA specialists, and Data Analysts) while orchestrating cross-contractor collaboration between government Tier 3 engineering teams and separate vendor organizations managing enterprise infrastructure and application development. Effective communication, having a big-picture view, leaning into issues, and building a strong client relationship are essential attributes of the successful candidate.

This program primarily operates out of the client location in Tysons Corner, VA, and this position will work on site. The client also has a downtown Washington, DC location that may require occasional visits for meetings with senior stakeholders.

Responsibilities

Core Leadership & Operational Responsibilities

Proactive Leadership, Risk Mitigation & Client Partnership
Serve as the single point of accountability for program performance, establishing total operational trust with the Contracting Officer’s Representative (COR), government branch leadership, and agency stakeholders.
Champion a culture of proactive ownership: anticipate client needs, foresee systemic bottlenecks, identify emerging risks, and execute mitigation plans before they impact end users or trigger client escalations.
Translate raw operational data into actionable strategic insights, delivering concise executive briefings, performance roadmaps, and continuous service improvement (CSI) initiatives.
Multi-Contractor & Multi-Stakeholder Coordination
Establish seamless operational interfaces and cross-boundary workflows with government-operated Tier 3 support teams and third-party contractors managing core infrastructure and software development.
Coordinate major release and deployment schedules with external software development teams to prepare front-line service desk staff, knowledge bases, and triage scripts prior to production updates.
End-to-End Service Desk & Operations Management
Direct daily delivery across both IT and Application Service Desk functions, encompassing Tier 1 and Tier 2 agents, shift leads, QA evaluators, and reporting analysts.
Ensure strict adherence to contractual Service Level Agreements (SLAs) and Key Performance Indicators (KPIs), including First Contact Resolution (FCR), Mean Time to Resolve (MTTR), Abandonment Rate, and Customer Satisfaction (CSAT).
Steer Major Incident Management (MIM) protocols: lead crisis coordination, manage internal and external stakeholder communications during outages, and conduct definitive Root Cause Analyses (RCA).
Technology, Analytics & Salesforce Optimization
Maximize the operational value of Salesforce Service Cloud / ITSM as the single source of truth for all ticket lifecycle tracking, SLA management, and performance analytics.
Partner with telephony and contact center leads to optimize omnichannel tools, including Amazon Connect and Amazon Lex automated conversational chat.
Oversee the Quality Assurance (QA) and Knowledge Management frameworks, ensuring regular ticket audits, calibrated scoring, and dynamic knowledge base maintenance to shift demand left toward automated and first-tier resolution.
Workforce Planning & Organizational Rigor
Manage staffing models, shift scheduling, real-time queue balancing, and attrition mitigation across an extended window (8:00 AM – 8:00 PM EST) to prevent coverage gaps.
Lead, mentor, and evaluate supervisory staff, fostering a resilient, high-accountability culture centered on professional development and mission alignment.
Oversee the performance management process for Integral employees
P&L Management and Corporate Tasks
Responsible for managing LOE and profit margins on an FFP contract
Manage subcontractor relationships
Present to the executive team at Program Management Reviews to address staffing, finances, risk and mitigation, organic growth opportunities, and business growth support.
As a key member of the management team, work with BD and proposal teams to support new growth efforts

Qualifications

Required Qualifications

Bachelor’s degree in Information Technology, Computer Science, Business Administration, or related discipline.
Experience: Minimum of 10+ years of progressive leadership and program management experience running complex, large-scale IT and Application Service Desk operations or contact centers.
Scale: Proven track record directly managing programs staffed by 50+ personnel (including supervisors, tier leads, and support staff) in a high-volume, multi-tier environment.
Clearance: Active DoD Secret Clearance is mandatory (interim clearances cannot be accepted per agency requirements).
Contractor/Stakeholder Collaboration: Demonstrated success operating in a multi-contractor federal ecosystem, specifically bridging Tier 1/2 operations with external Tier 3 government teams and vendor software/infrastructure partners.
ITSM & Tech Stack: Direct experience utilizing Salesforce as an ITSM/CRM platform for case routing, queue monitoring, and reporting. Familiarity with cloud contact center technologies (Amazon Connect, automated chatbots) is a plus.
Execution & Communication: Exceptional verbal, presentation, and written communication skills with the poise to brief senior government executives and the discipline to maintain rigorous operational documentation.

Preferred Qualifications & Certifications

Project Management Professional (PMP) certification is strongly preferred.
ITIL 4 Managing Professional or ITIL Foundation
Direct background leading help desk consolidation, tool migrations, or major service desk transition-in efforts for federal civilian or defense agencies.

Salary Range: $160,000 - $180,000

The above salary range represents a general guideline. Integral Federal considers a number of factors when determining base salary offers, such as the scope and responsibilities of the position and the candidate's experience, education, skills, and current market conditions.

Depending on the position, employees may be eligible for overtime, shift differential, and/or discretionary bonuses in addition to base pay.

Company Overview

Integral partners with federal defense, intelligence, and civilian leaders to tackle their most important challenges and deliver positive outcomes. Since our founding in 1998, we have helped clients leverage existing and emerging technologies to transform their enterprises, empower growth, drive innovation, and build sustainable success. The forward-leaning solutions we deliver are tailored to each mission with a focus on keeping our nation safe and secure.

Integral is headquartered in McLean, VA and serves clients throughout the country.

We offer a comprehensive total rewards package including paid parental leave and immediate vesting in our 401(k). Give us a try and become part of a curated group of professionals at Integral Federal!

Our package also includes:

· Medical, Dental & Vision Insurance

· Flexible Spending Accounts

· Short-Term and Long-Term Disability Insurance

· Life Insurance

· Paid Time Off & Holidays

· Earned Bonuses & Awards

· Professional Training Reimbursement

· Employee Assistance Program

Equal Opportunity Employer/Protected Veteran/Disability

Apply About employer

Report this job