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Property Manager
Northwest Real Estate Capital Corporation
Reedsport, OR
- $20 to $24 USD / hour
The Property Manager is responsible for the day-to-day operation of the apartment community and building(s). Responsible for providing quality service to residents, efficient operation of…
Added just now
HR
Manager, Volunteer Leadership, Operations & Experience
HUMAN RIGHTS CAMPAIGN INC.
Washington, DC
- $63,000 to $69,300 USD / year
…and equips them with meaningful opportunities, resources, and…
Added 1 min ago
STORE/NIGHT DEPT LEADER
The Kroger Co.
Pueblo, CO · Colorado Springs, CO
Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return. Direct and supervise all…
Added 1 min ago
GO
Assistant Store Manager
Goodwill of Central & Northern Arizona
United States
- $47,000 USD / year
…responsibilities include people leadership, store operations, customer service, financial management, inventory control, donation processing, and training and development of store Team…
Added 1 min ago
GO
Assistant Store Manager
Goodwill of Central & Northern Arizona
United States
- $47,000 USD / year
…responsibilities include people leadership, store operations, customer service, financial management, inventory control, donation processing, and training and development of store Team…
Added 1 min ago
PM Scheduler Planner
Pilgrim\'s
Sanford, NC
The Maintenance Planner position is responsible for assisting with the development of reliability based maintenance strategy, based on preventive and predictive maintenance. They will work…
Added 1 min ago
Nutrition Assistant
HMW - Houston Methodist West Hospital - Methodist Health Centers
United States
One year of customer service or hospitality experience preferred
Added 1 min ago
Nutrition Assistant
HMW - Houston Methodist West Hospital - Methodist Health Centers
United States
One year of customer service or hospitality experience preferred
Added 1 min ago
Manager Facilities & Distribution
Nihon Kohden America, LLC
Irvine, CA
The Facilities & Distribution Manager supports the Associate Director of Warehouse, Facilities & Logistics by taking direct ownership of facilities management, including the multi-year…
Added 1 min ago
Analyst, ERP and Corporate Finance
Trexon
Remote, United States
Reports To: Manager, ERP Team; dotted line to Trexon Controller
Added 2 mins ago
Assistant Store Manager - Banter by Piercing Pagoda - South Hill Mall
Zale Delaware, Inc.
Puyallup, WA
Join our team as an Assistant Store Manager and have a positive impact on many lives. Our Assistant Store Managers assist the Store Manager in maintaining daily focus on individual and team…
Added 2 mins ago
Sr. Project Manager (Industrial Operations)
KPI Solutions
Remote, United States
The Sr. Project Manager leads the delivery of complex warehouse automation and material handling equipment (MHE) implementation projects from initiation through go-live and closeout. This…
Added 2 mins ago
Engagement Manager
ENERGY worldnet
Decatur, TX
We are seeking an experienced and knowledgeable Engagement Manager to independently lead complex client engagements, design effective compliance programs, and provide strategic…
Added 2 mins ago
Business Development Manager
Peltier Ford
Longview, TX
Peltier Ford in Longview, Texas, is looking for an experienced, highly motivated Business Development Manager (BDM) to lead our Business Development Center and help drive our dealership's…
Added 2 mins ago
Operations Supervisor-The Mall at Rockingham Park
Victoria's Secret & Co
Salem, NH
…execution and store readiness. This role reports to the Store Manager or Assistant Store Manager, as…
Added 2 mins ago
Marketing Specialist
Mister Car Wash
Tucson, AZ
…the program. Reports to the Membership & Category Marketing Manager, Senior, and works closely with the members of Marketing, Operations, IT, Accounting and…
Added 3 mins ago
General Manager
Community Choice Financial Family of Brands
Chattanooga, TN
As a General Manager, you will lead the success of your store and team by setting the bar high for performance and providing the white glove experience our customers expect. You will coach,…
Added 3 mins ago
CC
General Manager
Community Choice Financial Family of Brands
Chattanooga, TN
- $19.25 USD / hour
As a General Manager (GM), you’ll provide reliable financial solutions to help customers manage everyday challenges. As the driving force behind the store’s success, you’ll manage daily…
Added 3 mins ago
Sales & Production Manager
Stronghouse
Grand Rapids, MI
…sure that it never changes. The Michigan Sales and Production Manager leads the local retail sales and production teams, with accountability for sales performance, project delivery,…
Added 3 mins ago
OK
Used Car Manager
Ourisman Kia of Bethesda
Chevy Chase, MD
- $38 to $57 USD / hour
Ourisman Automotive Group is seeking an experienced and results-driven Used Car Manager to assist in leading the used car sales team. The Used Car Manager reinforces high standards for…
Added 3 mins ago
OK
New Car Sales Manager
Ourisman Kia of Bethesda
Chevy Chase, MD
- From $40,000 USD / year
Ourisman Automotive Group is seeking a passionate Sales Manager to drive growth in our expanding sales department while delivering exceptional customer experiences. The ideal candidate will…
Added 3 mins ago
OK
Internet Sales Manager
Ourisman Kia of Bethesda
Chevy Chase, MD
- From $17.15 USD / hour
Ourisman Automotive Group is seeking a results-driven and tech-savvy Internet Sales Manager to lead our online sales efforts. The Internet Sales Manager will be responsible for managing the…
Added 4 mins ago
Field Service Manager
The Raymond Corporation
Chalfont, PA
We are looking for a Field Service Manager to join on team. The Field Service Manager is in charge of supervising and assisting in the coordination and activities of field service…
Added 4 mins ago
C
Client Accounting Services Manager
Current
Irvine, CA
- $110,000 to $137,500 USD / year
…firms, you’ll be part of a connected team investing in your development and shaping the future of…
Added 5 mins ago
Store Manager
Five Below Inc
El Paso, TX
…behind an awesome store experience - balancing operations, team development, and customer wow moments. If you’re passionate about leading with purpose and building a high-performing team,…

Integra Technologies.

Customer Relationship Manager

Wichita, KS, United States

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Job details

Posting language: English

Original job description

JOB DESCRIPTION

Job Title: Customer Relationship Manager FLSA Status: Exempt Job Code: 11502 Date Created: 4/27/2018 Reports To: Director of Sales & Customer Relationship Management Date Revised: 4/15/2020 Department Name: 33 - Customer Relationship Management Date Reviewed: 7/6/2022 Location: Wichita

POSITION SUMMARY

Oversee the daily operations of the Customer Relationship Management Department. Provide leadership while building, managing, and motivating a high performing and diverse team that meets and exceeds performance expectations. Ensure that processes and procedures are implemented and used effectively by the team, and that they are updated as needed. Motivate and drive performance so that targets and goals are consistently met.

KEY RESPONSIBILITIES/ESSENTIAL FUNCTIONS INCLUDE

Manage a high performing team that has the ability to:
Act as primary customer contact ensuring frequent and professional contact with customer. Provide accurate and ongoing status reports as required to each customer (at least weekly).
Provide accurate and timely follow through to external and internal customers in a professional, courteous and timely manner. Investigate customer complaints and issue corrective actions as required.
Quote and submit purchase requisitions from vendors and subcontractors as needed.
Efficiently and accurately enter and maintain all customer account data and activity in appropriate systems.
Schedule processing per customer requirements, while following Integra Technologies processes and procedures.
Create and maintain qualification schedules based on dates in OMS.
Analyze and review performance information in order to identify training needs, ensuring that improvements are continually made and performance is measured consistently.
Effectively address escalated situations with customers, provide tools to the team in order to avoid and/or address escalated situations, and ensure appropriate back up to team members as needed.
Create a positive work environment for the team through motivating and continually developing the team to deliver the best for our customers. Coach and mentor in support of ongoing development and employee satisfaction. Lead by example and ensure that knowledge is up to date and shared with the team members.
Routinely anticipate and resolve complex, non-routine problems in accordance with company policies while ensuring stellar customer satisfaction. Evaluate, develop and implement a plan for the maximum utilization of resources to ensure profitability and quality while operating within budget requirements.
Hire and supervise direct reports, providing guidance on day-to-day tasks, training, time management, employee evaluations and performance management. Ensure that direct reports adhere to policies, procedures roles and regulations.
Flexibility to perform other duties as assigned.

JOB REQUIREMENTS INCLUDE

Education: Bachelor’s Degree in Business or related field preferred; however, a combination of education and experience wherein the skills and abilities to perform the responsibilities and functions have been adequately demonstrated is acceptable.

Experience: At least three years of experience in customer service role as well as previous supervisory/management experience. At least two years in the semiconductor industry preferred.

Knowledge/Skills:

Provide ongoing leadership and mentorship with the ability to motivate and inspire others.
Effectively communicate with internal and external customers, both verbally and in writing, while maintaining and fostering collaborative, productive and trusting relationships throughout the organization.
Ability to adapt to changes in the work environment, delays or unexpected events; manage competing demands; change approach or method to best fit the situation.
Self-motivated with excellent customer service, teambuilding, and interpersonal skills with the ability to defuse any situation.
Effectively and efficiently utilize Microsoft Office applications and other computer products and programs.
Ability to remain flexible, dependent on the needs of the Team, in order to meet deadlines as well as customer expectations.
Must be highly organized and motivated, goal and people oriented, and be able to operate independently and make decisions with minimal supervision.
Must demonstrate a commitment to service, organization values and professionalism through appropriate conduct and demeanor at all times as well as the ability to foster a collaborative working environment.

SUPERVISORY RESPONSIBILITIES

Total Number of Employees Directly Supervising: _8_

Number of Subordinate Supervisors Reporting to Position: _0_

This job description is intended to describe the general nature and level of work being performed. This is not intended to be an all-inclusive list of responsibilities, duties, skills required of employees so classified.

In addition, this is not an employment contract and should not be construed or interpreted as creating an implied or expressed guarantee of continued employment. The employment relationship at Integra Technologies Inc is by mutual consent (Employment at Will).

I have read the job description, as well as the physical requirements below, and understand the expectations. By signing below, I acknowledge that I am able to perform the essential functions and meet the minimum requirements.

EMPLOYEE___________________________________________ Date ____________

PHYSICAL REQUIREMENTS INCLUDE

In an average workday, employee must (check one frequency for each task):

Task None Occasional Frequent Constant

Stand ☐ ☐ ☒ ☐

Walk ☐ ☐ ☒ ☐

Sit ☐ ☐ ☒ ☐

Bend/stoop ☐ ☒ ☐ ☐

Climb ☒ ☐ ☐ ☐

Reach above shoulders ☐ ☒ ☐ ☐

Squat/crouch/kneel ☐ ☒ ☐ ☐

Push/pull ☒ ☐ ☐ ☐

Lift ☐ ☒ ☐ ☐

Usual amount ☒ <10 lbs ☐ 11-25 lbs ☐ 26-50 lbs ☐ 51+ lbs

Carry ☐ ☒ ☐ ☐

Usual amount ☒ <10 lbs ☐ 11-25 lbs ☐ 26-50 lbs ☐51+ lbs

Employee must use hands for repetitive action such as (please check all):

Task Right Hand Left Hand

Simple grasping ☒ Yes ☐ No ☒ Yes ☐ No

Firm grasping ☐ Yes ☒ No ☐ Yes ☒ No

Fine manipulation ☒ Yes ☐ No ☒ Yes ☐ No

WORKING CONDITIONS INCLUDE

In an average workday, employee is exposed to (check one frequency for each task): Task None Occasional Frequent Constant

General shop conditions ☐ ☒ ☐ ☐

General office environment ☐ ☐ ☐ ☒

Humid, extreme hot/cold temps (non-weather) ☒ ☐ ☐ ☐

Outdoor weather conditions ☒ ☐ ☐ ☐

Fumes or airborne particles ☒ ☐ ☐ ☐

Fluorescent lights ☐ ☐ ☐ ☒

Moving, mechanical parts ☒ ☐ ☐ ☐

Toxic chemicals ☒ ☐ ☐ ☐

Loud noise intensity levels ☒ ☐ ☐ ☐

Risk of electrical shock ☒ ☐ ☐ ☐

Travel for job ☐ ☒ ☐ ☐

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