Logistics Customer Service Representative (2nd shift)

Job Title – Logistics Customer Service Representative

Company Location – Long Beach, CA

Fully On-site, No Remote (temp to hire)

Pay Range; $22-23/hr.

Work Schedule: M-F: 12pm-8:30pm

Job Summary of the Logistics Customer Service Representative position

Integr8staff seeks a bilingual English/Spanish Logistics Customer Service Representative to manage freight orders, tracks port-to-warehouse drayage, and coordinates order fulfillment. Located near the Ports of Los Angeles and Long Beach, these professionals resolve shipping discrepancies, ensure 24/7 supply chain communication, and process client billing and logistics documentation.

Responsibilities of the Logistics Customer Service Representative position

Act as the primary liaison between clients and warehouse operations to ensure seamless freight movement.

Monitor drivers and carrier progress- schedule outbound/ inbound shipments

Communicate with drivers and carriers regarding delays, issues, and delivery updates

Track cargo as it moves through the supply chain, ensuring on-time drayage and storage.

Verify all delivery documentation including PODs and warehouse personnel receipts are uploaded correctly through the designated WMS.

Make recommendations with regard to transportation and carrier selection and assist to meet customer requirements

Proactively manage service exceptions, delay notifications, and inventory disputes.

Process delivery receipts, bills of lading (BOLs), and maintain accurate data in logistics software.

Monitor carrier performance, provide feedback regarding service, communication, and reliability.

Maintain accurate records and updates within company warehouse management systems (WMS).

Requirements of the Logistics Customer Service Representative position

High school diploma or equivalent are required

Substantial and relevant logistics, trucking, freight dispatching work experience, at least 2 years

Transportation, logistics, or customer service experience preferred

Strong communication and problem-solving skills

Ability to multitask and stay organized in a fast-paced environment

Detail-oriented with strong follow-up and time management skills

Ability to build positive working relationships with drivers, carriers, customers, and internal teams

Basic computer proficiency and ability to learn company systems quickly

Geographical knowledge and understanding of delivery operations preferred

Bilingual English/ Spanish is required.

Updated resume is required for consideration. Only Local candidates will be considered - Position does not offer relocation or visa sponsorship.