Customer Support Specialist -Power Tools

Job Title- Customer Support Specialist -Power Tools

Company Location – Reno, NV

100% On-site, Full Time

Pay –$19.50/hr.

Job Summary of the Customer Support Specialist position

Integr8staff seeks a motivated and dependable Customer Support Specialist to handle inquiries via phone and electronically related to their product line. This role will involve assisting new and existing customers by explaining features, clarifying operating instructions, locate dealers, process orders, providing troubleshooting tips, helping diagnose technical issues and assist with repair requests of power tools.

Responsibilities of the Customer Support Specialist position

Answer incoming phone calls from customers related to power tools

Respond timely to Customer email inquiries

Explain usage and warranty information to customers

Distribute orders to appropriate departments

Follow up on Voicemail messages

Process Warranty claims

Complete various reports using MS Excel

Ability to think creatively to solve complex problems.

Able to collaborate with departments outside of customer service to help resolve issues.

Stay up to date and knowledgeable about new product releases

Additional tasks as needed.

Requirements of the Customer Support Specialist position

High School diploma is required.

Minimum 1yr Experience in customer service role.

MUST HAVE hands-on electric, power tools usage experience.

A positive attitude, a friendly personality and a passion with working with people.

Must be diplomatic, patient, and a good listener.

Ability to multi-task and have strong problem-solving skills

Excellent verbal and written communication skills and the ability to interact professionally with a diverse group of people

Bilingual English/ Spanish preferred

Strong computer skills in MS Excel, Word, and Outlook

Experience using power tools, professionally or personally is a plus

Prior experience in Tool Repair or Rental Repair is a plus.

Experience using multiple computer systems and multiple monitors.

Updated resume is required for consideration. Only Local candidates will be considered - Position does not offer relocation or visa sponsorship.