Jobs in the United States

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VR
Lead Base Area Operator- Parking
Vail Resorts
Leavenworth, WA
- $22 to $26.88 USD / hour
The Base Area Operations (BAO) Lead role will oversee all aspects of the departmental functions and employees, including cleaning, roads and parking and snow removal. The Lead will report…
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TE
Key Holder PT Cosmetic Company Store Seattle Premium
The Estee Lauder Companies
Tulalip, WA
- $17.15 to $19.5 USD / hour
We are looking for a dynamic and inspirational Key Holder to support the Store Manager and Assistant Manager to ensure the smooth efficient running of the Store. You will use your…
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Director of Dewatering (Western Portion of US)
Rain for Rent
Arlington, WA
Develop a national Dewatering Training Program for Sales and Operations Professionals.
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AA
Manager Revenue Management Pricing
Alaska Airlines
SeaTac, WA
- $120,400 to $180,600 USD / year
The Manager Revenue Management Pricing meets unit revenue targets for published fares and off-tariff channels that generate over $3B in annual revenue at Alaska Airlines, Hawaiian Airlines,…
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Superintendent - Electrical 1
Hatch
Salt Lake City, UT
…globe. With expertise in sustainable studies, asset building and operations, and industry-leading efficiencies, our best-in-class team leverages methodologies, governance and systems that…
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T
Project Manager (Finance)
TEKsystems
Bothell, WA
- $55 to $66 USD / hour
We are seeking an experienced IT Project Manager with a strong experience in financial governance, budgeting, forecasting, and executive reporting to support a large-scale enterprise…
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T
Financial Project Manager
TEKsystems
Bothell, WA
- $55 to $66 USD / hour
We are seeking an experienced IT Project Manager with a strong experience in financial governance, budgeting, forecasting, and executive reporting to support a large-scale enterprise…
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Mailroom Services Supervisor
SPS North America
Bellevue, WA
Reports To: Client Services Manager, Account Manager, or equivalent leadership
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Mailroom Services Supervisor
SPS North America
Frisco, TX
Reports To: Client Services Manager, Account Manager, or equivalent leadership
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Manager – Records & Compliance Program
Hanford Tank Waste Operations & Closure, LLC
Richland, WA
H2C is seeking a Manager – Records & Compliance Program to support the Ethics & Compliance organization through the administration, implementation, monitoring, and continuous improvement of…
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Supervisory Health System Specialist (Access Operations Director)
Veterans Affairs, Veterans Health Administration
Vancouver, WA
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PP
Administrative Manager, Office of Chief Development Officer
Planned Parenthood Federation of America
NY · Washington, DC
- $80,000 to $84,000 USD / year
The Administrative Manager will strategically support the Senior Leadership Team members’ (SVPs) in close coordination with the Director of Project Management and Administration. To do…
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Sr. Component Engineer, Amazon Leo, Electronic Supply Chain
Amazon
Bellevue, WA
Working closely with the Global Commodity Manager and Material Program Manager team, identify and recommend potential alternate parts for risk and issue mitigation and/or cost reduction.
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Technical Infrastructure Program Manager, HVAC Design & Maintenance, Global Energy, Sustainability and Automation
Amazon
Bellevue, WA
…and deployment of technologies as a Technical Infrastructure Program Manager within the Global Engineering Services - Sustainability & Automation…
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Senior Supply Chain Manager, Global Logistics Supply Chain
Amazon
Bellevue, WA
…transportation networks? We're seeking a Senior Supply Chain Manager to own network design and Length of Haul (LoH) optimization for Amazon's Transfers Transportation network. You'll drive…
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Principal Product Manager -Tech, Amazon Warehousing and Distribution
Amazon
Bellevue, WA
We are looking for an entrepreneurial, results-oriented Principal Product Manager - Tech to join our Amazon Warehousing & Distribution team. This is an opportunity to work in a…
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Food Safety Risk Manager III – Sanitation, North America Food Safety
Amazon
Bellevue, WA
This role sits on Amazon's North American Food Safety Team and leads the Sanitation program across our Distribution and Retail/Grocery Fulfillment network, driving food safety compliance…
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T
Project Manager (Finance)
TEKsystems
Bellevue, WA
- $55 to $66 USD / hour
We are seeking an experienced IT Project Manager with a strong experience in financial governance, budgeting, forecasting, and executive reporting to support a large-scale enterprise…
Added just now
T
Financial Project Manager
TEKsystems
Bellevue, WA
- $55 to $66 USD / hour
We are seeking an experienced IT Project Manager with a strong experience in financial governance, budgeting, forecasting, and executive reporting to support a large-scale enterprise…
Added just now
Component Engineer, Amazon Leo, Electronic Supply Chain
Amazon
Bellevue, WA
Working closely with the Global Commodity Manager and Material Program Manager team, identify and recommend potential alternate parts for risk and issue mitigation and/or cost reduction.
Added just now
BS
Shift Lead | Wellesley
Blank Street
Wellesley, MA
- $21 USD / hour
Full Time: 30-40 hours per week, 4-5 days per week and must be able to work 2 peak days (peak days: Friday, Saturday, Sunday)
Added just now
BS
Shift Lead | Los Angeles
Blank Street
Los Angeles, CA
- $24 USD / hour
Full Time: 30-40 hours per week, 4-5 days per week and must be able to work 2 peak days (peak days: Friday, Saturday, Sunday)
Added just now
BS
Shift Lead | Boston
Blank Street
Boston, MA
- $19.5 to $21 USD / hour
Full Time: 30-40 hours per week, 4-5 days per week and must be able to work 2 peak days (peak days: Friday, Saturday, Sunday)
Added just now
Technical Program Manager, Field Integration & Testing, Amazon Leo
Amazon
Redmond, WA
…labs cannot fully replicate. We are looking for a Technical Program Manager to drive the execution of FIT's core testing operations and its international expansion as Leo scales across…
Added 1 min ago
VP – Software Delivery
Maximus
Olympia, WA
…elements - software, infrastructure, networks, data, security, and operations - work together as a cohesive, verifiable, and mission ready whole while also meeting program requirements and…

Intealth

Manager, Customer Service

Philadelphia, PA, United States

From $108,000 USD / year

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Job details

Pay: From $108,000 USD / year
Posting language: English

Original job description

Intealth is a mission-driven, innovative nonprofit committed to advancing quality in healthcare education worldwide to improve healthcare for all. We enhance the education of health professionals, verify their professional qualifications, and inform health workforce policies around the world. We offer a supportive culture where every individual’s contribution matters.

What You Can Expect:

Professional Growth: Career development, mentorship, and opportunities to advance.
Work-Life Balance: Hybrid positions and comprehensive wellness benefits.
Meaningful Work: Support the advancement of quality health care globally.

Why Intealth? Named a Top Workplace by the Philadelphia Business Journal, Intealth provides an environment of collaboration, respect, and empowerment. We invest in you so you can grow, thrive, and contribute to work that changes lives.

SOME OF OUR PERKS & BENEFITS!

Salary starting at $108,000 Annual
Robust Medical, Dental & Vision from top providers
403(b) Retirement Plan
Wellness Program & Employee Assistance Program
This is a full-time, hybrid position.

Intealth is seeking a Manager, Customer Service to lead and empower customer service teams supporting applicants, organizations, and other stakeholders across multiple service lines. Overseeing Customer Experience Supervisors and their teams, you will ensure timely, accurate, and consistent support across high-volume phone and email operations. In this role, you will guide daily operations, strengthen team performance, and enhance the customer experience through coaching, data analysis, and collaboration. This is an opportunity to shape service delivery, support employee growth, and equip teams to meet evolving customer needs.

Qualifications:

At least 10 years of progressive experience in customer service, customer experience, or contact center operations.
At least 5 years of leadership experience managing supervisors, team leaders, or equivalent operational leadership roles.
Experience leading multichannel customer service operations, including phone and email support.
Experience managing service levels, operational metrics, staffing resources, and employee performance.
Experience collaborating with training, quality control, escalation management, and operational improvement teams.
Familiarity with Customer Relationship Management (CRM) strategies and expertise in customer service technologies, including telephone and email platforms.
Strong coaching, performance management, communication, collaboration, and problem-solving skills.
Ability to interpret operational data and customer feedback, prioritize resources, and translate strategic direction into operational plans.

Education:

Bachelor’s degree in Business Administration or a related field, or an equivalent combination of education and relevant professional experience. Required

Preferred Qualifications:

Relevant professional certifications or advanced education.

Job Duties & Responsibilities:

Lead, coach, and develop Customer Experience Supervisors, establishing clear performance expectations and accountability across their teams.
Oversee Applicant Information Services operations, ensuring timely, accurate responses and effective ongoing communication with applicants and clients.
Monitor service levels, responsiveness, productivity, quality, and staffing, directing action to address performance gaps and service risks.
Use Calabrio tools to align resource allocation with service level agreements, customer demand, and organizational standards.
Conduct performance evaluations, development planning, and employee engagement activities; support recognition, retention, and career growth.
Ensure supervisors consistently manage attendance, productivity, quality, coaching, and employee performance.
Partner with Customer Service Management, Training, Quality Control, Escalation Management, and Customer Service Optimization to achieve service goals.
Review quality findings, customer feedback, and service trends; help develop satisfaction measurement tools and implement improvement actions.
Ensure escalated customer issues are appropriately routed and addressed with relevant stakeholders.
Partner with the AVP, Customer Experience on call center strategy, technology decisions, operating models, and service delivery structure.
Translate strategy into operational plans and coordinate implementation of new tools, processes, and customer interaction channels.
Collaborate with Information Services to resolve telephone and communication platform issues.
Communicate ECFMG policy updates and ensure consistent execution of procedures and service standards.
Stay informed of industry trends and emerging technologies, represent ECFMG at professional meetings as needed, and perform other assigned duties.

Join us in shaping the future of global medical education at Intealth. Apply today to make a difference!

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Jobs in the United States