Jobs in the United States

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Account Manager
Cadent
New York, NY
VuePlanner®, a verified YouTube Measurement Partner, is looking for an experienced Account Manager to join our growing team. This individual will own client development and oversee campaign…
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Sr. Yield Manager
Cadent
New York, NY
…journey. To learn more, please visit Cadent.com.As a Senior Yield Manager, you will be an integral piece of our advertising operations, responsible for the strategic execution and…
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Reliability Staff Scientist
Danaher
Sunnyvale, CA
- $180,000 to $185,000 USD / year
…external customers, including, but not limited to, production, customer complaints, and…
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Senior Commercial Product Manager, NGS Segments
Danaher
New York, NY
- $110,000 to $150,000 USD / year
The Senior Commercial Product Manager, NGS Segments is responsible for driving commercial strategy and sustainable growth across the NGS portfolio, with a particular focus on the Clinical,…
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Laboratory Technician
Danaher
San Jose, CA
- $26 USD / hour
This position reports to the MFG Manager/Supervisor and is part of the Manufacturing team, located in San Jose and as an on-site role.
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Hospital Account Manager
Danaher
Phoenix, AZ · Tucson, AZ
- $90,000 USD / year
Must have a valid driver's license and an acceptable Motor Vehicle Record (MVR)
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Care Team Manager
Beacon Specialized Living
Columbus, OH
…to direct supervisor for approval. Once approved, the home manager is responsible for filing the report in the incident report (IR) in designated…
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Staff Systems Engineer-Medical Device - New Development
HiArc
Merrimack, NH
…and requirements interface definition studies to translate customer requirements into system specifications. Analyses are performed at all stages of the total system product life cycle,…
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Customer Service Representative II
ADT
Knoxville, TN
- $17 USD / hour
…planned advanced for an employee with interest in advanced customer service, leadership, and retention. Career paths could include Account Management, Team Manager, Team Lead and…
Added 1 min ago
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Customer Accounts Advisor
Aaron's, Inc.
Baltimore, MD
- $16.25 to $17 USD / hour
All locations are open six (6) days per week
Added 1 min ago
Dialysis Clinical Manager Registered Nurse - RN
Fresenius Medical Care
Fayetteville, NC
Training and advancement: You will enter our Clinical Leadership Program that creates and supports a culture of continuous learning for our managers. The curriculum will cover onboarding,…
Added 1 min ago
Outpatient Registered Nurse - RN
Fresenius Medical Care
Chesterfield Township, MI
…training. Supports the FMCNA’s mission, vision, values, and customer service philosophy. Supports the FMCNA commitment to the Quality Enhancement Program (QEP) and CQI Activities, including…
Added 1 min ago
Charge Registered Nurse - RN
Fresenius Medical Care
Jackson, MS
…agencies. Supports FMCNA's mission, vision, core values and customer service philosophy. Adheres to the FMCNA Compliance Program, including following all regulatory and FMS policy…
Added 1 min ago
Registered Dietitian
Fresenius Medical Care
Crestview, FL
…supporting the FMCNA commitment to the Quality Enhancement Program (QEP) and Quality Assessment and Performance Improvement (QAI) activities. Actively participates in process improvement…
Added 1 min ago
Registered Nurse Surgery Center Per Diem
Fresenius Medical Care
Henderson, NV
Supports the Organization mission, vision, core values and customer service philosophy. Adheres to the Organization Compliance Program, including following all regulatory and Organization…
Added 1 min ago
New Graduate RN
Fresenius Medical Care
Oxnard, CA · Santa Fe Springs, CA · Ventura, CA · Commerce, CA
…training. Supports the FMCNA’s mission, vision, values, and customer service philosophy. Supports the FMCNA commitment to the Quality Enhancement Program (QEP) and CQI Activities, including…
Added 1 min ago
Car Wash Team Member
CK Circle K Stores Inc.
United States
JOB SUMMARY: Assist Car Wash Manager in car wash operations including training, light wash maintenance, customer service, bay cleaning and service maintenance relations.
Added 1 min ago
Assistant Manager
CK Circle K Stores Inc.
United States
We want you to join our team as an Assistant Manager. If you have the desire to be challenged, work in a fast-paced, fun environment and create a career in management – look no further.
Added 1 min ago
Store Assistant (Bonused)
CK Circle K Stores Inc.
United States
We want you to join our team as an Assistant Manager. If you have the desire to be challenged, work in a fast-paced, fun environment and create a career in management – look no further.
Added 1 min ago
Store Assistant (Bonused)
CK Circle K Stores Inc.
United States
We want you to join our team as an Assistant Manager. If you have the desire to be challenged, work in a fast-paced, fun environment and create a career in management – look no further.
Added 1 min ago
Assistant Manager (BONUSED)
CK Circle K Stores Inc.
United States
We want you to join our team as an Assistant Manager. If you have the desire to be challenged, work in a fast-paced, fun environment and create a career in management – look no further.
Added 1 min ago
Assistant Manager (Bonused)
CK Circle K Stores Inc.
United States
We want you to join our team as an Assistant Manager. If you have the desire to be challenged, work in a fast-paced, fun environment and create a career in management – look no further.
Added 1 min ago
Lead Customer Service Representative
CK Circle K Stores Inc.
United States
Staffing Controls: Supervises the activities of customer service representatives in the absence of the Store Assistant Manager.
Added 1 min ago
Store Assistant(Bonused)
CK Circle K Stores Inc.
United States
We want you to join our team as an Assistant Manager. If you have the desire to be challenged, work in a fast-paced, fun environment and create a career in management – look no further.
Added 1 min ago
Store Assistant(Bonused)
CK Circle K Stores Inc.
United States
We want you to join our team as an Assistant Manager. If you have the desire to be challenged, work in a fast-paced, fun environment and create a career in management – look no further.

Intealth

Manager, Customer Service

Philadelphia, PA, United States

From $108,000 USD / year

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Job details

Pay: From $108,000 USD / year
Posting language: English

Original job description

Intealth is a mission-driven, innovative nonprofit committed to advancing quality in healthcare education worldwide to improve healthcare for all. We enhance the education of health professionals, verify their professional qualifications, and inform health workforce policies around the world. We offer a supportive culture where every individual’s contribution matters.

What You Can Expect:

Professional Growth: Career development, mentorship, and opportunities to advance.
Work-Life Balance: Hybrid positions and comprehensive wellness benefits.
Meaningful Work: Support the advancement of quality health care globally.

Why Intealth? Named a Top Workplace by the Philadelphia Business Journal, Intealth provides an environment of collaboration, respect, and empowerment. We invest in you so you can grow, thrive, and contribute to work that changes lives.

SOME OF OUR PERKS & BENEFITS!

Salary starting at $108,000 Annual
Robust Medical, Dental & Vision from top providers
403(b) Retirement Plan
Wellness Program & Employee Assistance Program
This is a full-time, hybrid position.

Intealth is seeking a Manager, Customer Service to lead and empower customer service teams supporting applicants, organizations, and other stakeholders across multiple service lines. Overseeing Customer Experience Supervisors and their teams, you will ensure timely, accurate, and consistent support across high-volume phone and email operations. In this role, you will guide daily operations, strengthen team performance, and enhance the customer experience through coaching, data analysis, and collaboration. This is an opportunity to shape service delivery, support employee growth, and equip teams to meet evolving customer needs.

Qualifications:

At least 10 years of progressive experience in customer service, customer experience, or contact center operations.
At least 5 years of leadership experience managing supervisors, team leaders, or equivalent operational leadership roles.
Experience leading multichannel customer service operations, including phone and email support.
Experience managing service levels, operational metrics, staffing resources, and employee performance.
Experience collaborating with training, quality control, escalation management, and operational improvement teams.
Familiarity with Customer Relationship Management (CRM) strategies and expertise in customer service technologies, including telephone and email platforms.
Strong coaching, performance management, communication, collaboration, and problem-solving skills.
Ability to interpret operational data and customer feedback, prioritize resources, and translate strategic direction into operational plans.

Education:

Bachelor’s degree in Business Administration or a related field, or an equivalent combination of education and relevant professional experience. Required

Preferred Qualifications:

Relevant professional certifications or advanced education.

Job Duties & Responsibilities:

Lead, coach, and develop Customer Experience Supervisors, establishing clear performance expectations and accountability across their teams.
Oversee Applicant Information Services operations, ensuring timely, accurate responses and effective ongoing communication with applicants and clients.
Monitor service levels, responsiveness, productivity, quality, and staffing, directing action to address performance gaps and service risks.
Use Calabrio tools to align resource allocation with service level agreements, customer demand, and organizational standards.
Conduct performance evaluations, development planning, and employee engagement activities; support recognition, retention, and career growth.
Ensure supervisors consistently manage attendance, productivity, quality, coaching, and employee performance.
Partner with Customer Service Management, Training, Quality Control, Escalation Management, and Customer Service Optimization to achieve service goals.
Review quality findings, customer feedback, and service trends; help develop satisfaction measurement tools and implement improvement actions.
Ensure escalated customer issues are appropriately routed and addressed with relevant stakeholders.
Partner with the AVP, Customer Experience on call center strategy, technology decisions, operating models, and service delivery structure.
Translate strategy into operational plans and coordinate implementation of new tools, processes, and customer interaction channels.
Collaborate with Information Services to resolve telephone and communication platform issues.
Communicate ECFMG policy updates and ensure consistent execution of procedures and service standards.
Stay informed of industry trends and emerging technologies, represent ECFMG at professional meetings as needed, and perform other assigned duties.

Join us in shaping the future of global medical education at Intealth. Apply today to make a difference!

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Jobs in the United States