Jobs in the United States

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Added just now
Registered Nurse II (RN), Day Shift, Labor & Delivery
White Oak Medical Center
Silver Spring, MD
Minimum 1 year of RN experience required · Typical Daily Schedule: 6:45 am-7:15pm (3, 12-hour shifts per week)
Added just now
Registered Nurse II (RN), Night Shift, Labor & Delivery
White Oak Medical Center
Silver Spring, MD
Minimum 1 year of RN experience required · Active American Heart Association Basic Life Support (BLS) certification required
Added just now
General Manager I - Store 4405 - Urbana, IL
Advance Auto Parts
Urbana, IL
Must have a valid driver's license
Added 1 min ago
Senior Project/Program Manager
NC Health Affiliates LLC DBA Blue Cross NC
United States
We're hiring a Sr. Project/Program Manager to lead and manage the day-to-day operational and tactical aspects of multiple or enterprise scale projects, new initiatives and other ongoing…
Added 2 mins ago
CHILD PROTECTIVE SERVICE WORKER I-IV
State of New Hampshire
CLAREMONT, NH
Must have successfully completed the CPSW Academy
Added 2 mins ago
Product Manager, AI Partner Integration
AMT Trend Micro Incorporated (USA)
Irving, TX
We are seeking a highly technical Product Manager to own TrendAI’s strategic product relationships with frontier AI providers, Hyperscalers, and key AI security ecosystem partners.
Added 3 mins ago
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RN Unit Manager
Catholic Health
Smithtown, NY
- $114,037.61 to $128,929.22 USD / year
…nurses, physicians and support staff are devoted to providing advanced health care in an environment of compassion to our patients, their families and our community. Our Mission is to…
Added 3 mins ago
CC
Manager, Payroll Systems
Coast Community College District
Costa Mesa, CA
- $11,586.17 to $15,398 USD / month
The Manager, Payroll Systems is a first-line managerial position over payroll and benefits activities with direct relationship to the accounting and human resources functions. The District…
Added 3 mins ago
Plant HR Manager
Toppan Flexible Packaging Inc
Huntley, IL
…high barrier films, pouches, clamshells and trays, utilizing advanced technology to enhance product safety, visibility and environmental…
Added 3 mins ago
Retail Personal Banker Associate I -Huntersville and Surrounding Areas
Fifth Third Bank, National Association
Huntersville, NC
The NMLS web site (mortgage.nationwidelicensingsystem.org) provides the MU4R questions and registration required for employment in this position
Added 3 mins ago
Personal Banker Associate I- FH
Fifth Third Bank, National Association
Bloomfield Hills, MI
The NMLS web site (mortgage.nationwidelicensingsystem.org) provides the MU4R questions and registration required for employment in this position
Added 3 mins ago
Personal Banker Associate I- FH
Fifth Third Bank, National Association
Roseville, MI
The NMLS web site (mortgage.nationwidelicensingsystem.org) provides the MU4R questions and registration required for employment in this position
Added 3 mins ago
Personal Banker Associate I
Fifth Third Bank, National Association
Troy, MI
The NMLS web site (mortgage.nationwidelicensingsystem.org) provides the MU4R questions and registration required for employment in this position
Added 3 mins ago
Personal Banker Associate I- Eastside/Metro Detroit Forward Hire
Fifth Third Bank, National Association
Detroit, MI
The NMLS web site (mortgage.nationwidelicensingsystem.org) provides the MU4R questions and registration required for employment in this position
Added 4 mins ago
Staff Systems Engineer-Medical Device - New Development
HiArc
Merrimack, NH
…risk management, supply chain management, performance testing, advanced manufacturing techniques, finance, human resources, sales, and…
Added 5 mins ago
A
Customer Service Representative II
ADT
Knoxville, TN
- $17 USD / hour
Promotional opportunity: this role is a great entry point into ADT with planned advanced for an employee with interest in advanced customer service, leadership, and retention. Career paths…
Added 5 mins ago
Dialysis Clinical Manager Registered Nurse - RN
Fresenius Medical Care
Fayetteville, NC
Training and advancement: You will enter our Clinical Leadership Program that creates and supports a culture of continuous learning for our managers. The curriculum will cover onboarding,…
Added 5 mins ago
Lead Medical Assistant
Advanced Urology Center
Dallas, GA
Working knowledge of Electronic Medical Record (EMR) system/program
Added 6 mins ago
Internal Loan Officer
CDC Small Business Finance
Remote, United States
The Internal Loan Officer reports directly to the Internal Sales Manager and pre-qualifies loan prospects referred from external sources and economic development partnerships. The goal of…
Added 6 mins ago
Associate Procurement Manager
Novo Nordisk
Lexington, MA
The Associate Procurement Manager position sits within the US R&D Procurement team and supports activities across major procurement categories in accordance with the Service Level Agreement…
Added 6 mins ago
Tax Manager, Transfer Pricing
Fanatics Inc.
NY
This is an in-person role based in our New York City office four days per week · Support the company's defense in cross-border tax audits and examinations, including responses to tax authority requests
Added 6 mins ago
Assistant Store Manager - Famous Footwear
Famous Footwear
McMinnville, OR
As a full-time Assistant Store Manager, you are passionate about providing the best shoe store experience for the whole family through customer engagement. You do this by acting in the role…
Added 6 mins ago
Process Engineer
Oerlikon
Plymouth, MI
Managing technical projects, under some guidance from more senior engineers or engineering manager.
Added 7 mins ago
Controls & Automation Engineer
Fairbanks Morse Defense
Beloit, WI
At Fairbanks Morse Defense, our work goes beyond engineering. We develop and deliver the advanced technologies and mission-critical systems that help protect the people and equipment…
Added 7 mins ago
E
Command Center Operations Lead
Expeditors
Federal Way, WA
- $30 to $35 USD / hour
Must have strong understanding of logistics functions (Air, Ocean, Trucking, Distribution, Risk Management)

Intealth

Manager, Customer Service

Philadelphia, PA, United States

From $108,000 USD / year

Apply on workforcenow.adp.com About employer

Applications open in a new tab.

Job details

Pay: From $108,000 USD / year
Posting language: English

Original job description

Intealth is a mission-driven, innovative nonprofit committed to advancing quality in healthcare education worldwide to improve healthcare for all. We enhance the education of health professionals, verify their professional qualifications, and inform health workforce policies around the world. We offer a supportive culture where every individual’s contribution matters.

What You Can Expect:

Professional Growth: Career development, mentorship, and opportunities to advance.
Work-Life Balance: Hybrid positions and comprehensive wellness benefits.
Meaningful Work: Support the advancement of quality health care globally.

Why Intealth? Named a Top Workplace by the Philadelphia Business Journal, Intealth provides an environment of collaboration, respect, and empowerment. We invest in you so you can grow, thrive, and contribute to work that changes lives.

SOME OF OUR PERKS & BENEFITS!

Salary starting at $108,000 Annual
Robust Medical, Dental & Vision from top providers
403(b) Retirement Plan
Wellness Program & Employee Assistance Program
This is a full-time, hybrid position.

Intealth is seeking a Manager, Customer Service to lead and empower customer service teams supporting applicants, organizations, and other stakeholders across multiple service lines. Overseeing Customer Experience Supervisors and their teams, you will ensure timely, accurate, and consistent support across high-volume phone and email operations. In this role, you will guide daily operations, strengthen team performance, and enhance the customer experience through coaching, data analysis, and collaboration. This is an opportunity to shape service delivery, support employee growth, and equip teams to meet evolving customer needs.

Qualifications:

At least 10 years of progressive experience in customer service, customer experience, or contact center operations.
At least 5 years of leadership experience managing supervisors, team leaders, or equivalent operational leadership roles.
Experience leading multichannel customer service operations, including phone and email support.
Experience managing service levels, operational metrics, staffing resources, and employee performance.
Experience collaborating with training, quality control, escalation management, and operational improvement teams.
Familiarity with Customer Relationship Management (CRM) strategies and expertise in customer service technologies, including telephone and email platforms.
Strong coaching, performance management, communication, collaboration, and problem-solving skills.
Ability to interpret operational data and customer feedback, prioritize resources, and translate strategic direction into operational plans.

Education:

Bachelor’s degree in Business Administration or a related field, or an equivalent combination of education and relevant professional experience. Required

Preferred Qualifications:

Relevant professional certifications or advanced education.

Job Duties & Responsibilities:

Lead, coach, and develop Customer Experience Supervisors, establishing clear performance expectations and accountability across their teams.
Oversee Applicant Information Services operations, ensuring timely, accurate responses and effective ongoing communication with applicants and clients.
Monitor service levels, responsiveness, productivity, quality, and staffing, directing action to address performance gaps and service risks.
Use Calabrio tools to align resource allocation with service level agreements, customer demand, and organizational standards.
Conduct performance evaluations, development planning, and employee engagement activities; support recognition, retention, and career growth.
Ensure supervisors consistently manage attendance, productivity, quality, coaching, and employee performance.
Partner with Customer Service Management, Training, Quality Control, Escalation Management, and Customer Service Optimization to achieve service goals.
Review quality findings, customer feedback, and service trends; help develop satisfaction measurement tools and implement improvement actions.
Ensure escalated customer issues are appropriately routed and addressed with relevant stakeholders.
Partner with the AVP, Customer Experience on call center strategy, technology decisions, operating models, and service delivery structure.
Translate strategy into operational plans and coordinate implementation of new tools, processes, and customer interaction channels.
Collaborate with Information Services to resolve telephone and communication platform issues.
Communicate ECFMG policy updates and ensure consistent execution of procedures and service standards.
Stay informed of industry trends and emerging technologies, represent ECFMG at professional meetings as needed, and perform other assigned duties.

Join us in shaping the future of global medical education at Intealth. Apply today to make a difference!

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Jobs in the United States