Jobs in the United States

25+ jobs

Save this search

Added just now
MG
Clif Bar: Warehouse Team Member (6PM - 6AM)
Mondelez Global LLC
Indianapolis, IN
- $23.09 USD / hour
Join our Mission to Lead the Future of Snacking. Make It With Pride.
Added just now
MG
Clif Bar: Production Team Member (6AM - 6PM)
Mondelez Global LLC
Indianapolis, IN
- $24.74 USD / hour
The hourly wage for this position is $24.74/hr. In addition, this position offers an annual incentive program of a target of 5% of your salary. In addition, Mondelez International offers a…
Added just now
Director Manufacturing
Mondelez Intl Service
Chicago, IL
Join our Mission to Lead the Future of Snacking. Make It With Pride.
Added just now
MM
Easy Wireless Market Manager - Bartlesville
Mobile Management, Inc.
Bartlesville, OK
- $20 to $25 USD / hour
Lead weekly team meetings to review performance, celebrate successes, and align on priorities.
Added just now
CC
Senior Project Manager, Supply Chain
CONMED Corporation
Largo, FL
- $110,300 to $160,000 USD / year
Lead enterprise-level supply chain projects and transformation initiatives from business case development through implementation and stabilization.
Added just now
J
Communications and Social Media Manager
IL
- $63,673 to $84,897 USD / year
…communications that advance Elgin Community College's mission, support institutional priorities, and engage students, employees, alumni, and community…
Added 1 min ago
CH
Store Manager in Training
CVS Health
Simpsonville, SC
- $18.5 to $23.88 USD / hour
The SMIT program is designed to enhance your career as a future store leader. We support your development towards the store manager role by participating in a self-paced, collaborative…
Added 1 min ago
CH
Store Manager in Training
CVS Health
Oakwood, GA
- $18.5 to $23.88 USD / hour
The SMIT program is designed to enhance your career as a future store leader. We support your development towards the store manager role by participating in a self-paced, collaborative…
Added 1 min ago
CH
Operations Manager
CVS Health
Norcross, GA
- $19 to $29 USD / hour
…not part of the CVS/pharmacy Retail Management Development Program. Operations Managers are not eligible for direct promotion to Store Manager. Candidates with a short-term goal of becoming…
Added 1 min ago
CH
Operations Manager
CVS Health
Sellersburg, IN
- $19 to $29 USD / hour
…not part of the CVS/pharmacy Retail Management Development Program. Operations Managers are not eligible for direct promotion to Store Manager. Candidates with a short-term goal of becoming…
Added 1 min ago
CH
Operations Manager
CVS Health
Louisville, KY
- $19 to $29 USD / hour
…not part of the CVS/pharmacy Retail Management Development Program. Operations Managers are not eligible for direct promotion to Store Manager. Candidates with a short-term goal of becoming…
Added 1 min ago
CH
Operations Manager
CVS Health
Fargo, ND
- $19 to $29 USD / hour
…not part of the CVS/pharmacy Retail Management Development Program. Operations Managers are not eligible for direct promotion to Store Manager. Candidates with a short-term goal of becoming…
Added 1 min ago
CH
Operations Manager
CVS Health
Waukegan, IL
- $20 to $34 USD / hour
…not part of the CVS/pharmacy Retail Management Development Program. Operations Managers are not eligible for direct promotion to Store Manager. Candidates with a short-term goal of becoming…
Added 1 min ago
CAD Operator
ERCO Worldwide
North Kingstown, RI
Manage CAD software: Oversee technical configuration and support for AutoCAD Products; such as licenses; program customizations, plotting/title block standards, and electronic CAD files.
Added 1 min ago
Senior Manager, Systems Engineering
Acron Aviation
Phoenix, AZ
Acron Aviation designs, engineers, and manufactures certified avionics systems that support safety-critical flight operations across commercial and military aviation. Within Avionics, the…
Added 1 min ago
Medical Lab Technician - Bacteriology - Day shift
Grady Memorial Hospital Corporation
Atlanta, GA
Employee Support: Employee Assistance Program (EAP), wellness initiatives, and discounts on services.
Added 1 min ago
OB Fetal Monitoring Safety RN - Labor/Delivery - FT Nights
Grady Memorial Hospital Corporation
Atlanta, GA
Employee Support: Employee Assistance Program (EAP), wellness initiatives, and discounts on services.
Added 2 mins ago
Night Service Manager | Kitchen Exhaust Cleaning (KEC)
Nelbud
Franklin Park, IL
At NELBUD, our Night Service Managers lead from the front, coaching teams, solving problems, and helping protect restaurants and commercial kitchens from fire hazards.
Added 2 mins ago
Seasonal Holiday Retail Manager - Decatur Mall
Cherry Hill Programs
Decatur, AL
As our Local Manager, you'll lead the team responsible for creating magical holiday memories for children and families. You'll oversee daily photo operations, drive sales and service…
Added 2 mins ago
Senior Director, Regulatory Affairs Strategy (Oncology - UTUC)
Tyra Biosciences
Remote, United States
- Serve as the regulatory strategy lead for a cross‑functional oncology program team, providing clear, decisive regulatory guidance.
Added 2 mins ago
C
Production Supervisor
Catapult
Romeoville, IL
- $70,000 to $85,000 USD / year
SATO America is seeking an experienced Production Supervisor to lead our second-shift production team in Romeoville, Illinois. This position is responsible for supervising production…
Added 2 mins ago
Maintenance Shop Technician B
REPUBLIC SERVICES OF OHIO TRANSPORTATION, LLC
Sandusky, OH
POSITION SUMMARY: With direct supervision from a Lead Technician, Maintenance Supervisor or Maintenance Manager, a Maintenance Technician B performs repair and maintenance work on diesel…
Added 2 mins ago
Diesel Technician - $5,000 Sign On Bonus
TRI-COUNTY REFUSE SERVICE, INC.
Pinconning, MI
POSITION SUMMARY: With direct supervision from a Lead Technician, Maintenance Supervisor or Maintenance Manager, a Maintenance Technician B performs repair and maintenance work on diesel…
Added 2 mins ago
Area Accounting Center Manager
AWIN MANAGEMENT, INC.
Indianapolis, IN
Manages and provides necessary support to financial audits including internal audits, external audits, and peer reviews.
Added 2 mins ago
Fleet Maintenance Supervisor
BFI WASTE SERVICES, LLC
Concord, NC
Provide direction to A, B and C level, and lead technicians assigned to work group to ensure that all repair and maintenance work is performed in a safe, efficient and timely manner.

Instructure, Inc.

Director, CX Strategy and Operations

Remote, United States

$165,000 to $180,000 USD / year

Apply About employer

Applications open in a new tab.

Job details

Pay: $165,000 to $180,000 USD / year
Posting language: English
Posted: Nov 5, 2026

Original job description

At Instructure, we believe in the power of people to grow and succeed throughout their lives. Our goal is to amplify that power by creating intuitive products that simplify learning and personal development, facilitate meaningful relationships, and inspire people to go further in their education and careers. We do this by giving smart, creative, passionate people opportunities to create awesome. And that's where you come in:

At Instructure, we believe in the power of people to grow and succeed throughout their lives. Our mission is to amplify that potential by developing intuitive products that simplify learning, foster meaningful relationships, and inspire individuals to advance in their education and careers. We achieve this by giving smart, creative, and passionate people the opportunity to build exceptional solutions.

That's where you come in.

THE ROLE

You'll build and lead the function that tells us, early and accurately, which customers are getting value and which are at risk, and then make sure we act on it. As Director, CX Strategy and Operations, you'll report to and partner directly with our Chief Customer Officer, and own the signals, systems, and operating rhythm across our entire Customer Experience (CX) organization: Customer Success, Professional Services, Support, and Community.

You'll turn product usage, service, support, and community signals into one trusted view of customer health, put AI and automation to work where they move retention, and give our executive team and board a read on our customer base they can rely on.

You'll partner closely with Revenue Operations, Sales, Product, Data Science, Finance, IT, and Security. Schools, universities, and businesses rely on Canvas by Instructure and our wider product family every day. How well they succeed with us is the measure of this role.

WHAT YOU'LL OWN

CUSTOMER HEALTH AND RETENTION SIGNAL

Design, build, and run one account-level customer health score, with each CX team owning a sub-score that rolls up to a single view.
Bring product adoption and usage data into the score, alongside onboarding, services, support, sentiment, and community signals.
Measure signal accuracy: how often the risk and growth signals we raise predict what actually happens at renewal.
Build a single churn and loss taxonomy, so we know why customers leave or reduce spend and can act on it.
Feed a clear risk and expansion signal into the company forecast, in partnership with Revenue Operations and Sales.

AI AND AUTOMATION

Lead our service design and automation work, so agentic AI and automation across Support, Services, and Customer Success connect back to customer health and outcomes.
Set the bar for every AI investment in CX: it has to show up in customer health and retention, not just in efficiency.
Bring signal from AI support conversations, call recordings, and product usage into one view of trends and sentiment.
Partner with IT, Security, and Privacy to move new AI tools from pilot to production safely and quickly.

MEASUREMENT AND INSIGHT

Own the CX dashboard: the leading and lagging indicators our leadership team runs the business on each week.
Measure value realization, including time to first value, adoption depth, and documented customer outcomes.
Turn customer survey, support, and community data into insight that shapes our roadmap, our plays, and our priorities.
Produce customer reporting that holds up in front of our executive team and board.

OPERATING RHYTHM AND PARTNERSHIP

Run the CX operating cadence, including planning, performance reviews, and a cross-functional CX operations council.
Define coverage models and capacity plans for Customer Success and Professional Services.
Publish clear roles, swim lanes, and SOPs across CX and our commercial teams, with special care at the handoffs customers feel most.
Represent CX in product enhancement requests and roadmap conversations.

LEADING THE TEAM

Lead a team of CX operations, systems, and insights professionals, and grow it into a group the whole company relies on.
Assess the team's strengths and gaps early, and build the bench through coaching, hiring, and clear career paths.
Remove single points of failure so critical knowledge and systems don't rest on one person.

WHAT SUCCESS LOOKS LIKE IN YOUR FIRST YEAR

First 90 days: You've mapped how customer health is measured today, including its inputs, weighting, and data sources. You've assessed the team, built relationships across CX and our commercial, product, and data partners, and launched the CX operations council.
Six months: A redesigned health score is live, with product adoption as a core input and each CX team owning its piece. Leaders use the CX dashboard in their weekly rhythm.
12 months: We can show how accurately our signals predict renewal outcomes. Value realization is tracked for our strategic customers, and our AI and automation work has measurable results tied to customer health.

WHAT YOU BRING

10+ years in operations, strategy, or analytics, with significant time leading customer success or customer experience operations at a B2B SaaS company.
Experience leading operations across more than one post-sale function, such as Customer Success, Professional Services, Support, or Community.
A track record of building or rebuilding a customer health model that predicted churn and expansion, and that leaders trusted enough to act on.
Hands-on experience putting AI or automation to work in post-sale operations, with results you can measure.
Strong data fluency. You can work in SQL or BI tools yourself, or direct data science and analytics partners with confidence.
Experience with customer success platforms, CRM, and product analytics tools, including implementing and improving them.
A history of producing customer and retention reporting for executive teams and boards.
Experience leading and developing managers and individual contributors.
Clear, direct communication. You can turn complex data into a point of view and defend it with executives.

BONUS POINTS

Experience at a private equity-backed company, or in a company going through a major operating model change.
Background in education technology or another mission-driven market.
Experience designing renewal or expansion forecasting processes with Revenue Operations.
Familiarity with value realization or outcome-based customer success models.

Get in on all the awesome at Instructure!

We offer competitive, meaningful benefits in every country where we operate. While they vary by location, here's a general idea of what you can expect:

Competitive compensation, plus all full-time employees participate in our ownership program - because everyone should have a stake in our success.
Flexible work culture. Our remote, hybrid and in-office collaboration spaces vary by role, team and location.
Generous time off, including local holidays and our annual “Dim the Lights” period in late December, when teams are encouraged to step back and recharge based on departmental needs.
Comprehensive wellness programs and mental health support
Learning and development resources, including professional development tools and tuition reimbursement, to support your growth
The technology and tools you need to do your best work
Motivosity employee recognition program
A culture rooted in inclusivity, support, and meaningful connection

We believe in hiring great people and treating them right. The more diverse we are, the better our ideas and outcomes.

Instructure is an Equal Opportunity Employer. We comply with applicable employment and anti-discrimination laws in every country where we operate.

All employees must pass a background check as part of the hiring process. To help protect our teams and systems, we’ve implemented identity verification measures. Candidates may be asked to verify their legal name, current physical location, and provide a valid contact number and residential address, in accordance with local data privacy laws.

Any attempt to misrepresent personal or professional information will result in disqualification.

Apply About employer

Report this job