Jobs in the United States

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Added 1 min ago
Facilities Manager
District of Columbia International School
Washington, DC
…French, and a culture focused on student agency supported by 1:1…
Added 1 min ago
Sales Operations Manager
BambooHR
Remote, United States
Reporting to Brennen Russon, Sr. Manager, Sales Operations, this is an individual contributor role with no supervisory responsibilities. For this opening, your initial focus will be…
Added 2 mins ago
IG
Senior Manager, Corporate Income Tax Ai
Insight Global
New York, NY
- $150,000 to $200,000 USD / year
Tax technology, automation, or software implementation experience.
Added 4 mins ago
Account Manager
Hub Group
St. Louis, MO
…CI team. Set priorities and drive action items for account development initiatives. Oversee planning and execution of projects for customer start ups, additions and change programs.…
Added 4 mins ago
TM
Field Service Manager
TGI MAIN COMPANY
Brooklyn, NY
- $85,000 to $95,000 USD / year
A second-generation family-owned business for over 60 years, TGI Office Automation is a comprehensive office technology provider offering scalable solutions for many of today’s complex…
Added 7 mins ago
Software Engineer Principal-Model Platform Support-Python/Slurm/Spark
PNC Bank NA
PA · Strongsville, OH · Farmers Branch, TX
…an opportunity to contribute to the company’s success. As a Software Engineer Senior within PNC's Technology organization, you will be based in Birmingham, AL; Dallas, TX; Cleveland, OH or…
Added 7 mins ago
Product Engineer
Kalamazoo, MI · Wilmington, MI
Assume the lead role (i.e., project manager) on new product development work, from concept-to-prototype-to-production.
Added 8 mins ago
ECAD/Electronics Librarian
Vast
Long Beach, CA
Vast is looking for an ECAD/Electronics Librarian, reporting to the PCB Design Manager, to support the development of the systems that will be required for the design and build of…
Added 9 mins ago
Consumer Salesforce Product Owner
Regions
Hoover, AL · Atlanta, GA
Partners with sponsors, stakeholders, and Information Technology to facilitate, define and document relevant business processes, gaining an understanding of the needs, measures, and risks…
Added 11 mins ago
Survey CAD Technician
SAM, LLC
Westerville, OH
…final land surveying deliverables. Reporting to the Project Manager, you will perform technical tasks using industry-leading tools and technology within the A/E/C environment. This role…
Added 12 mins ago
LT
Accellis BDR
Lyra Technology Group
Cleveland, OH
- $129,000 to $200,000 USD / year
The Business Development Manager wins new clients and new recurring revenue for Accellis. This is an individual contributor role focused on winning new clients; it does not manage a team.…
Added 12 mins ago
Sr Manager, Sales - Tool Connect (Construction Technology - DEWALT)
Black & Decker (U.S.) Inc.
Remote, United States
The Sr Manager, Sales - ToolConnect (DEWALT) will lead the commercial execution for ToolConnect, driving revenue growth, customer adoption, retention, and sales team performance across the…
Added 13 mins ago
Strategic Account Manager
Global Industrial
Buford, GA
Knowledge and competence in the major elements of inside sales including cold calling, business development, customer qualification, and customer acquisition.
Added 13 mins ago
Systems Engineer
Bank OZK
Little Rock, AR
…Bank’s hardware infrastructure, information security, banking software, and software…
Added 14 mins ago
HW
6421 - Assistant Store Manager FT
Hat World Inc.
KANSAS CITY, KS
- $17 to $19 USD / hour
Act as Manager on duty for any employee scheduling issues, customer complaints, etc. when Store Manager is not present.
Added 14 mins ago
HW
6421 - Assistant Store Manager PT
Hat World Inc.
KANSAS CITY, KS
- $14 to $18 USD / hour
Act as Manager on duty for any employee scheduling issues, customer complaints, etc. when Store Manager is not present.
Added 14 mins ago
6536 - Assistant Store Manager FT
Hat World Inc.
Buford, GA
Act as Manager on duty for any employee scheduling issues, customer complaints, etc. when Store Manager is not present.
Added 15 mins ago
Construction Project Director
BluSky Restoration Contractors, LLC
Hartford, CT
Communicate with the Business Development Manager (BD) about the new opportunity to get it into Salesforce timely
Added 15 mins ago
FISMA Compliance Specialist
JCS Solutions LLC
Bethesda, MD
JCS Solutions (JCS) is a premier technology firm providing innovative solutions and high-quality services in defense, national security, and civilian sectors. JCS offers enterprise-wide…
Added 16 mins ago
Wellbeing Program Manager (RN Required)
Ann & Robert H. Lurie Children's Hospital of Chicago
Streeterville, IL
The Wellbeing Program Manager will be responsible for the collaborative leadership of assigned projects involving the Nursing and Allied Health Wellbeing Program. The position supports the…
Added 16 mins ago
Sr Project Controls Manager
MasTec Utility Services
Charlotte, NC
The Sr. Project Controls Manager supports fixed-bid construction projects related to transmission, substations, and data centers. This role is responsible for delivering project controls…
Added 16 mins ago
Product Manager II, Business Systems
Whoop
Boston, MA
- Drive research, development, and delivery of new capabilities and process improvements across 3rd party and custom-built software.
Added 17 mins ago
Cybersecurity Chief Engineer
Mercer University
Warner Robins, GA
Serves as the capture manager on contract opportunities; leads the proposal team in concert with the Director of Acquisition Strategy and the Senior Manager of Business Development
Added 17 mins ago
Regional Sales Manager, Energy
KSB, Inc.
Remote, United States
…repair services under the KSB SupremeServ brand. Innovative technology that is the fruit of KSB’s research and development activities forms the basis for the company’s…
Added 19 mins ago
Senior Research Scientist
Rio Hondo Community College District
CA
Under the general direction of an administrator or manager, designs and conducts program evaluations and institutional research projects of considerable scope and complexity; establishes…

Instem

Support Analyst

Conshohocken, PA, United States

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Job details

Posting language: English
Posted: Nov 4, 2026

Original job description

Support Analyst Location: Hybrid/Remote: The successful candidate can work on a Hybrid/Remote basis, reporting into one of our offices located in Pennsylvania or North Carolina. Status: Permanent Package: Competitive Salary, Remote/Home Working (with one-off allowance), Flexible Working, (2 Days in the office for our Hybrid workers) Development & Opportunity (Personal & Technical), Medical Insurance, Dental Insurance, Vision Insurance, Life Insurance, Long Term & Short-Term Disability Insurance, Generous 401K (matching) Plan, Flexible Spending Account, Health Savings Account, 15 Days' Vacation + Plus Public Holidays + Buy and Sell Scheme.

d-wise, an Instem company, designs, deploys, and supports validated cloud infrastructure for life-sciences and clinical trial organizations. Our flagship product, Accel, is a turn-key, validated Statistical Computing Environment (SCE) built on AWS and pre-loaded with SAS, R, Python, and Posit tools - giving biostatisticians and clinical programmers a secure, compliant, and high-performance environment for clinical data analysis and regulatory submission.

Our Culture & Work Environment.

You’ll be part of a friendly, solutions-focused environment within a global business of over 400 people. Here, you’ll experience a high-performance culture balanced with genuine flexibility - we trust you to take ownership, deliver meaningful results, and work in a way that suits you.

You’ll be encouraged to grow, share your ideas, and make a real impact. We’re passionate about creating a place where you can develop your skills, contribute confidently, and succeed in your career. Working Pattern: As this role works closely with customers and colleagues across North America, your working hours will be aligned to Mountain/Pacific Time Zones, ensuring you’re available during key customer and business hours. Why join us as a Support Analyst?

We're looking for an IT Support Analyst to join the team supporting our Accel platform. In this role, you'll provide day-to-day technical support and routine administration for client-facing statistical computing environments, working closely with senior systems engineers, cloud engineers, and platform administrators. This is a great opportunity to build hands-on, cross-disciplinary experience across Windows/Linux systems administration, AWS cloud infrastructure, and specialized life-sciences software (SAS and Posit) in a regulated, validated environment.

What You’ll Be Doing

•Respond to, triage, and resolve first- and second-line support tickets from d-wise SCE platform users (biostatisticians, statistical programmers, and IT liaisons) within defined SLAs. •Perform routine Windows Server and Linux administration tasks: user/group provisioning, patching, service and log monitoring, basic scripting, and troubleshooting. •Assist with basic AWS administration under the guidance of senior/cloud engineers. This includes monitoring EC2 instances, EBS storage, security groups, snapshots/backups, and basic usage/cost reporting. •Support installation, configuration, and day-to-day administration of SAS software (licensing, metadata, user access/entitlements, and platform health checks). •Support administration of Posit tools (e.g., Posit Workbench, Posit Connect, Package Manager) - user provisioning, session and resource monitoring, and R package/library management. •Perform proactive monitoring and routine maintenance of validated SCEs to maintain uptime, performance, and compliance. •Document troubleshooting steps, standard operating procedures (SOPs), and knowledge-base articles. •Escalate complex technical issues to Tier 2/3 engineering, DevOps, or platform teams as appropriate. •Support change-control and validation procedures in line with d-wise's quality and compliance requirements. •Participate in on-call or rotational support coverage as required. •Adherence to the Company’s Quality Management System to ensure that all work is managed Securely, Professionally and Diligently•Adherence to the Company’s

What We’re Looking For

•Associate's or Bachelor's degree in Computer Science, Information Technology, or a related field - or equivalent experience. •Experience in IT support, systems administration, or a service/help desk role (internships welcomed). •Foundational knowledge of Windows Server and Linux administration (user/permissions management, services, basic shell/PowerShell scripting). •Basic familiarity with AWS core services (EC2, S3, IAM, security groups)- willingness to build deeper cloud skills on the job. •Exposure to, or strong interest in learning, SAS platform administration. •Exposure to, or strong interest in learning, Posit/RStudio ecosystem administration. •Strong troubleshooting instincts, clear written documentation, and solid verbal communication skills. •Comfortable working within a regulated, audit-driven environment; ability to follow defined change-control and validation processes. Please Note: As this role works closely with customers and colleagues across North America, your working hours will be aligned to Mountain/Pacific Time Zones, ensuring you’re available during key customer and business hours. Ready to Make a Difference?

Join a team that values your perspective and supports your growth, while helping shape the future of life sciences. Apply now - we’d love to hear from you, and our Talent team will be in touch.

An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Instem stores and processes data using an Applicant Tracking System (ATS). For more information regarding our privacy policy use the following link: https://www.instem.com/privacy/

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