Jobs in the United States

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Added 8 mins ago
Director, Full Stack Engineering - Corporate Services Technology
Fidelity Technology Group, LLC
Westlake, TX
Fidelity's Corporate Services Technology organization is adding a Director, Engineering to our Westlake regional campus, within the DFW Metroplex. The Director is a senior engineering and…
Added 9 mins ago
Senior Engineer, Unified Communications & Collaboration
ACE American Insurance Company
Jersey City, NJ · Philadelphia, PA
We are seeking a Senior Engineer to join our Global Unified Communications and Collaboration (UCC) chapter, where you will help shape the platforms and integrations that power how Chubb’s…
Added 10 mins ago
ZI
AVD SME
ZENITH INFOTEK LLC
Chicago, IL
- $50 to $55 USD / hour
8+ years of IT infrastructure and endpoint engineering experience, including 5+ years designing and implementing Microsoft Intune solutions.
Added 12 mins ago
MI
Senior Safety Manager or Safety Manager
MasTec Inc
Canton, OH
- $120,000 to $150,000 USD / year
The Lemartec Senior Safety Manager or Safety Manager is responsible for promoting and ensuring site safety and has a comprehensive knowledge of the day-to-day safety field operations for…
Added 12 mins ago
L
Sr Safety Manager/ Safety Manager
Lemartec
Pontoon Beach, IL
- $120,000 to $150,000 USD / year
The Lemartec Senior Safety Manager or Safety Manager is responsible for promoting and ensuring site safety and has a comprehensive knowledge of the day-to-day safety field operations for…
Added 15 mins ago
Staff System Test Automation Engineer, AI
Sonatus
Detroit, MI
…automotive and cloud environments. You will be reporting to our Senior Manager, Engineering (QA Automation -…
Added 16 mins ago
Engineering Director- Accounting Platform
Actionstep
Denver, CO
The Actionstep Engineering team contributes to developing, maintaining, and running Actionstep through the delivery of industry leading technology, operations, and analysis. Actionstep…
Added 17 mins ago
Senior Strategic Account Manager – Fire Alarm & Monitoring Solutions | Western US
Honeywell
Remote, United States
Honeywell is seeking an experienced Senior Account Manager to develop and expand strategic customer relationships across the Western United States, with a particular focus on the West Coast.
Added 24 mins ago
Associate DevOps Developer
The Boeing Company
Seal Beach, CA
Boeing Defense, Space and Security (BDS) Space, Intelligence and Weapon Systems (SI&WS) Ground and Mission Systems Engineering (GMSE) is looking for an Associate DevOps Developer (Level 2)…
Added 24 mins ago
Deployable Network Communications 2/3 - Secret
Northrop Grumman
Edwards AFB, CA
Maintain security audit and logging information on all classified networked and standalone computers as directed by the Information Systems Security Manager (ISSM).
Added 25 mins ago
MS
Senior Configuration Manager
Meridian Systematics
Springfield, VA
- $125,000 to $155,000 USD / year
Meridian Systematics is seeking a Senior Configuration Manager to own release integrity and configuration control for a mission program supporting the National Geospatial-Intelligence…
Added 25 mins ago
Major Construction Senior Project Manager
Southern California Edison
Pomona, CA
Become a Major Construction Senior Project Manager at Southern California Edison (SCE) and build a better tomorrow. In this job, you'll be responsible for project managing multiple projects…
Added 25 mins ago
Program Manager, Customer Experience and Insights Team
Amazon
Hawthorne, CA
As a Program Manager on CEIT, you will be an AI-forward practitioner who sits at the intersection of artificial intelligence, customer insights, and cross-functional execution. This role is…
Added 26 mins ago
Product Manager, AdSpam Conversion and Bidding Integrity, Google Ads
Google
Mountain View, CA
1 year of experience in software development or engineering.
Added 26 mins ago
TR
Solution Engineer, Palo Alto Networks
The Redesign Group
Remote, United States
- $120,000 to $160,000 USD / year
…hardware next generation firewalls, VM Series and CN Series software firewalls, Cloud NGFW, and centralized management through Panorama and Strata Cloud…
Added 26 mins ago
CA
Senior IT Project Manager - Port of San Francisco (5504)
City and County of San Francisco
San Francisco, CA
- $228,124 to $245,570 USD / year
The Senior IT Project Manager will lead project and product management activities for the Port Modernization Project, a comprehensive initiative consisting of multiple interrelated…
Added 27 mins ago
Federal and State Compliance
Intuit
SAN DIEGO, CA · MOUNTAIN VIEW, CA
Champion Intuit's own tax product offerings - including Intuit ProConnect Tax and Intuit's Fixed Asset Manager - inside Intuit's own compliance function, serving as the internal proof point…
Added 27 mins ago
Software Development Manager, Amazon Security
Amazon
San Diego, CA
Our team is looking for an experienced Software Development Manager (SDM) to lead a software development team in Amazon Security who will raise the security bar by delivering industry-best…
Added 27 mins ago
FI
Mgr, Software Development Engineering
F5, Inc. (United States)
United States
- $191,000 to $286,400 USD / year
We are seeking a Software Engineering Manager to lead the development of our next‑generation cloud‑native networking, security and AI platforms. This role will oversee the design and…
Added 30 mins ago
A
Senior Project Manager
Actalent
Arlington, VA
- $62.5 to $72.11 USD / hour
Job Title: Project ManagerJob DescriptionWe are seeking an experienced Project Manager to provide onsite leadership and construction management oversight for a large-scale project. In this…
Added 30 mins ago
X
Senior Full Stack Engineer
Xplor
Remote, United States
- $180,000 to $200,000 USD / year
We’re looking for a hands-on Senior Full Stack Engineer who enjoys turning what AI agents can do into software people rely on every day. You’ll work across the whole stack, from agent…
Added 30 mins ago
X
Senior Site Reliability Engineer
Xplor
Remote, United States
- $150,000 to $200,000 USD / year
Xplor Technologies powers the experiences at the heart of everyday life. Through modern vertical software, embedded payments, and AI-powered capabilities, we help businesses in fitness,…
Added 32 mins ago
MI
Senior Safety Manager or Safety Manager
MasTec Inc
Canton, OH
- $120,000 to $150,000 USD / year
The Lemartec Senior Safety Manager or Safety Manager is responsible for promoting and ensuring site safety and has a comprehensive knowledge of the day-to-day safety field operations for…
Added 32 mins ago
L
Sr Safety Manager/ Safety Manager
Lemartec
Pontoon Beach, IL
- $120,000 to $150,000 USD / year
The Lemartec Senior Safety Manager or Safety Manager is responsible for promoting and ensuring site safety and has a comprehensive knowledge of the day-to-day safety field operations for…
Added 34 mins ago
Senior Mainframe Systems Programmer
ewminds consulting Services
Clifton, NJ
This is not limited to a hands-on technician role. The hiring team is also looking for candidates who can operate at a senior architect, technical lead, manager, or platform-planning level.

Instem

Support Analyst

Conshohocken, PA, United States

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Job details

Posting language: English
Posted: Nov 4, 2026

Original job description

Support Analyst Location: Hybrid/Remote: The successful candidate can work on a Hybrid/Remote basis, reporting into one of our offices located in Pennsylvania or North Carolina. Status: Permanent Package: Competitive Salary, Remote/Home Working (with one-off allowance), Flexible Working, (2 Days in the office for our Hybrid workers) Development & Opportunity (Personal & Technical), Medical Insurance, Dental Insurance, Vision Insurance, Life Insurance, Long Term & Short-Term Disability Insurance, Generous 401K (matching) Plan, Flexible Spending Account, Health Savings Account, 15 Days' Vacation + Plus Public Holidays + Buy and Sell Scheme.

d-wise, an Instem company, designs, deploys, and supports validated cloud infrastructure for life-sciences and clinical trial organizations. Our flagship product, Accel, is a turn-key, validated Statistical Computing Environment (SCE) built on AWS and pre-loaded with SAS, R, Python, and Posit tools - giving biostatisticians and clinical programmers a secure, compliant, and high-performance environment for clinical data analysis and regulatory submission.

Our Culture & Work Environment.

You’ll be part of a friendly, solutions-focused environment within a global business of over 400 people. Here, you’ll experience a high-performance culture balanced with genuine flexibility - we trust you to take ownership, deliver meaningful results, and work in a way that suits you.

You’ll be encouraged to grow, share your ideas, and make a real impact. We’re passionate about creating a place where you can develop your skills, contribute confidently, and succeed in your career. Working Pattern: As this role works closely with customers and colleagues across North America, your working hours will be aligned to Mountain/Pacific Time Zones, ensuring you’re available during key customer and business hours. Why join us as a Support Analyst?

We're looking for an IT Support Analyst to join the team supporting our Accel platform. In this role, you'll provide day-to-day technical support and routine administration for client-facing statistical computing environments, working closely with senior systems engineers, cloud engineers, and platform administrators. This is a great opportunity to build hands-on, cross-disciplinary experience across Windows/Linux systems administration, AWS cloud infrastructure, and specialized life-sciences software (SAS and Posit) in a regulated, validated environment.

What You’ll Be Doing

•Respond to, triage, and resolve first- and second-line support tickets from d-wise SCE platform users (biostatisticians, statistical programmers, and IT liaisons) within defined SLAs. •Perform routine Windows Server and Linux administration tasks: user/group provisioning, patching, service and log monitoring, basic scripting, and troubleshooting. •Assist with basic AWS administration under the guidance of senior/cloud engineers. This includes monitoring EC2 instances, EBS storage, security groups, snapshots/backups, and basic usage/cost reporting. •Support installation, configuration, and day-to-day administration of SAS software (licensing, metadata, user access/entitlements, and platform health checks). •Support administration of Posit tools (e.g., Posit Workbench, Posit Connect, Package Manager) - user provisioning, session and resource monitoring, and R package/library management. •Perform proactive monitoring and routine maintenance of validated SCEs to maintain uptime, performance, and compliance. •Document troubleshooting steps, standard operating procedures (SOPs), and knowledge-base articles. •Escalate complex technical issues to Tier 2/3 engineering, DevOps, or platform teams as appropriate. •Support change-control and validation procedures in line with d-wise's quality and compliance requirements. •Participate in on-call or rotational support coverage as required. •Adherence to the Company’s Quality Management System to ensure that all work is managed Securely, Professionally and Diligently•Adherence to the Company’s

What We’re Looking For

•Associate's or Bachelor's degree in Computer Science, Information Technology, or a related field - or equivalent experience. •Experience in IT support, systems administration, or a service/help desk role (internships welcomed). •Foundational knowledge of Windows Server and Linux administration (user/permissions management, services, basic shell/PowerShell scripting). •Basic familiarity with AWS core services (EC2, S3, IAM, security groups)- willingness to build deeper cloud skills on the job. •Exposure to, or strong interest in learning, SAS platform administration. •Exposure to, or strong interest in learning, Posit/RStudio ecosystem administration. •Strong troubleshooting instincts, clear written documentation, and solid verbal communication skills. •Comfortable working within a regulated, audit-driven environment; ability to follow defined change-control and validation processes. Please Note: As this role works closely with customers and colleagues across North America, your working hours will be aligned to Mountain/Pacific Time Zones, ensuring you’re available during key customer and business hours. Ready to Make a Difference?

Join a team that values your perspective and supports your growth, while helping shape the future of life sciences. Apply now - we’d love to hear from you, and our Talent team will be in touch.

An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Instem stores and processes data using an Applicant Tracking System (ATS). For more information regarding our privacy policy use the following link: https://www.instem.com/privacy/

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