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Sr Program Specialist - Construction, Fire or BAS Background
Honeywell Technologies
Raleigh, NC
As a Sr. Construction Manager , you will be responsible for overseeing all aspects of multi-year, multisite national programs, managing teams to ensure project schedules, design, execution,…
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Frontend Engineer
GN Hearing
Raleigh, NC
· You will join the Growth Engineering organization, reporting to the Senior Engineering Manager, Growth.
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Audiologist
GN Hearing
Raleigh, NC
…business. Leveraging GN's expertise and Jabra's pioneering audio engineering helps us make our hearing care even more accessible and…
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Technical Sales Engineer Co-op - Entry Level Sales Program 2027
IBM
Raleigh, NC
Seeking a Bachelor’s or Master’s degree completed by start date in Computer Science, Software Engineering, Computer Engineering, Data Science, Cybersecurity, Mathematics, Engineering, or a…
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Archer IRM Developer / Administrator
Cognizant
Raleigh, NC
…possess strong hands-on expertise with Archer Advanced Workflow, Data Driven Events (DDE), Data Feed Manager, REST APIs, and platform administration. Experience within banking or financial…
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Network Development Manager
Meta
Raleigh, NC
Collaborate with Network Implementation Engineering (NIE), Network Planning, Finance, Legal, Sourcing, and Data Center teams to align delivery schedules and ensure clean handoffs from…
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Regulatory Readiness Program Manager
Meta
Raleigh, NC
Regulatory Readiness Program Manager Responsibilities:
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Product Marketing Manager
Meta
Raleigh, NC
Meta is seeking an experienced Product Marketing Manager to join our team. As a Product Marketing Manager at Meta, you will help grow products used by billions of people and businesses all…
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Agentic Commerce Senior Manager | Industrial
Accenture
Charlotte, NC · Raleigh, NC
…aftermarket services, channel relationships, platforms, and data are structured to operate within AI-driven and ecosystem-based environments. This Senior Manager will translate strategic…
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Technology Product Owner – Developer Experience platform
Wells Fargo
CHARLOTTE, NC
Wells Fargo is seeking a Technical Product Owner – Senior Lead Digital Product Manager to lead the vision, strategy, roadmap, and execution of the Orchestra Application Development…
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Senior Food Scientist
Springdale, AR
…independently, from concept through commercialization with guidance from manager. This includes planning, executing experiments, analyzing data, reporting…
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Agentic Commerce Senior Manager | GEO & Search
Accenture
Charlotte, NC · Raleigh, NC
- $132,500 to $338,300 USD / year
We are seeking a Senior Manager to help lead the design and delivery of generative engine optimization and digital ecosystem transformation programs. This role sits directly below the…
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MarTech Data Architect
Accenture
Raleigh, NC · Charlotte, NC
- $132,500 to $302,400 USD / year
Data Architecture & AI Readiness: Design and govern data architectures that enable AI-driven marketing - including customer data models, identity resolution, and real-time pipelines. Ensure…
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Delivery Lead (NC)
ManpowerGroup
Charlotte, NC
- $60 to $64 USD / hour
…(NC). The ideal candidate will have cross-team orchestration, data-driven delivery visibility, and automation-first mindset which will align successfully in the…
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Senior Financial Planning & Analysis Manager
Cornerstone OnDemand
Charlotte, NC
We’re seeking a highly skilled and motivated Senior Financial Planning & Analysis (FP&A) Manager to serve as the finance partner to our Engineering and Product organizations. This critical…
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Analytics Analyst Senior
OneMain Financial
Charlotte, NC
Under your manager’s limited guidance, you will design, recommend, document and execute consumer credit underwriting and pricing strategies via extracting and analyzing requisite historical…
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Senior Product Analyst
Wells Fargo
CHARLOTTE, NC
Experience supporting software development, application delivery, engineering, integrations, data, or technical product teams.
Added 1 min ago
Operations Manager - 3rd Shift
Press-Seal Corporation
Fort Wayne, IN
The Operations Shift Manager is responsible for overseeing and coordinating all manufacturing operations during the assigned shift to ensure safe, efficient, and high-quality production.…
Added 1 min ago
Logistics Lead Systems & Analytics
Honeywell Aerospace
Charlotte, NC
…visibility across Honeywell Aerospace. Reporting to the Sr. Manager of Logistics Data Analytics & Systems, this role combines deep knowledge of logistics operations with an understanding of…
Added 2 mins ago
Senior Analyst, Data & Business Intelligence
HTO EMP LLC
Fort Worth, TX
The Senior Analyst works alongside an outside data engineering partner, who leads Snowflake architecture and complex integrations, and grows into broader platform ownership over time. This…
Added 2 mins ago
MEP Project Manager II
Mortenson
Minneapolis, MN
As a top builder, developer, and EPC (Engineering, Procurement, and Construction), our expertise spans markets like sports, renewable energy, data centers, healthcare, and more. We are…
Added 3 mins ago
Sales Manager, Independent Retail – South Mid-Atlantic (FIJI Water)
The Wonderful Company
Remote, United States
The Sales Manager - Independent Retail is a key player on the FIJI Water Team and is expected to be a strategic, pro-active creative problem solver and with a demonstrated track record of…
Added 3 mins ago
Sales Manager, Independent Retail – South Mid-Atlantic (FIJI Water)
The Wonderful Company
Remote, United States
The Sales Manager - Independent Retail is a key player on the FIJI Water Team and is expected to be a strategic, pro-active creative problem solver and with a demonstrated track record of…
Added 4 mins ago
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Senior Manager, Corporate Income Tax Ai
Insight Global
New York, NY
- $150,000 to $200,000 USD / year
…eventually building out the team. They will partner closely with engineering, applied research, product, finance, and customer teams to translate complex corporate tax requirements into…
Added 4 mins ago
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Staff Environmental Engineer 1
Haley & Aldrich, Inc.
Walnut Creek, CA · Oakland, CA
- $72,000 to $82,000 USD / year
Prepare and maintain accurate and detailed documentation of activities both in the field and during data evaluation.

Instem

Support Analyst

Conshohocken, PA, United States

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Job details

Posting language: English
Posted: Nov 4, 2026

Original job description

Support Analyst Location: Hybrid/Remote: The successful candidate can work on a Hybrid/Remote basis, reporting into one of our offices located in Pennsylvania or North Carolina. Status: Permanent Package: Competitive Salary, Remote/Home Working (with one-off allowance), Flexible Working, (2 Days in the office for our Hybrid workers) Development & Opportunity (Personal & Technical), Medical Insurance, Dental Insurance, Vision Insurance, Life Insurance, Long Term & Short-Term Disability Insurance, Generous 401K (matching) Plan, Flexible Spending Account, Health Savings Account, 15 Days' Vacation + Plus Public Holidays + Buy and Sell Scheme.

d-wise, an Instem company, designs, deploys, and supports validated cloud infrastructure for life-sciences and clinical trial organizations. Our flagship product, Accel, is a turn-key, validated Statistical Computing Environment (SCE) built on AWS and pre-loaded with SAS, R, Python, and Posit tools - giving biostatisticians and clinical programmers a secure, compliant, and high-performance environment for clinical data analysis and regulatory submission.

Our Culture & Work Environment.

You’ll be part of a friendly, solutions-focused environment within a global business of over 400 people. Here, you’ll experience a high-performance culture balanced with genuine flexibility - we trust you to take ownership, deliver meaningful results, and work in a way that suits you.

You’ll be encouraged to grow, share your ideas, and make a real impact. We’re passionate about creating a place where you can develop your skills, contribute confidently, and succeed in your career. Working Pattern: As this role works closely with customers and colleagues across North America, your working hours will be aligned to Mountain/Pacific Time Zones, ensuring you’re available during key customer and business hours. Why join us as a Support Analyst?

We're looking for an IT Support Analyst to join the team supporting our Accel platform. In this role, you'll provide day-to-day technical support and routine administration for client-facing statistical computing environments, working closely with senior systems engineers, cloud engineers, and platform administrators. This is a great opportunity to build hands-on, cross-disciplinary experience across Windows/Linux systems administration, AWS cloud infrastructure, and specialized life-sciences software (SAS and Posit) in a regulated, validated environment.

What You’ll Be Doing

•Respond to, triage, and resolve first- and second-line support tickets from d-wise SCE platform users (biostatisticians, statistical programmers, and IT liaisons) within defined SLAs. •Perform routine Windows Server and Linux administration tasks: user/group provisioning, patching, service and log monitoring, basic scripting, and troubleshooting. •Assist with basic AWS administration under the guidance of senior/cloud engineers. This includes monitoring EC2 instances, EBS storage, security groups, snapshots/backups, and basic usage/cost reporting. •Support installation, configuration, and day-to-day administration of SAS software (licensing, metadata, user access/entitlements, and platform health checks). •Support administration of Posit tools (e.g., Posit Workbench, Posit Connect, Package Manager) - user provisioning, session and resource monitoring, and R package/library management. •Perform proactive monitoring and routine maintenance of validated SCEs to maintain uptime, performance, and compliance. •Document troubleshooting steps, standard operating procedures (SOPs), and knowledge-base articles. •Escalate complex technical issues to Tier 2/3 engineering, DevOps, or platform teams as appropriate. •Support change-control and validation procedures in line with d-wise's quality and compliance requirements. •Participate in on-call or rotational support coverage as required. •Adherence to the Company’s Quality Management System to ensure that all work is managed Securely, Professionally and Diligently•Adherence to the Company’s

What We’re Looking For

•Associate's or Bachelor's degree in Computer Science, Information Technology, or a related field - or equivalent experience. •Experience in IT support, systems administration, or a service/help desk role (internships welcomed). •Foundational knowledge of Windows Server and Linux administration (user/permissions management, services, basic shell/PowerShell scripting). •Basic familiarity with AWS core services (EC2, S3, IAM, security groups)- willingness to build deeper cloud skills on the job. •Exposure to, or strong interest in learning, SAS platform administration. •Exposure to, or strong interest in learning, Posit/RStudio ecosystem administration. •Strong troubleshooting instincts, clear written documentation, and solid verbal communication skills. •Comfortable working within a regulated, audit-driven environment; ability to follow defined change-control and validation processes. Please Note: As this role works closely with customers and colleagues across North America, your working hours will be aligned to Mountain/Pacific Time Zones, ensuring you’re available during key customer and business hours. Ready to Make a Difference?

Join a team that values your perspective and supports your growth, while helping shape the future of life sciences. Apply now - we’d love to hear from you, and our Talent team will be in touch.

An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Instem stores and processes data using an Applicant Tracking System (ATS). For more information regarding our privacy policy use the following link: https://www.instem.com/privacy/

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