Jobs in the United States

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Added 4 mins ago
Director, Change Management Strategy
MedImpact Healthcare Systems Inc.
Remote, United States
At MedImpact, we deliver leading edge pharmaceutical and technology related solutions that dramatically improve the value of health care. We provide superior outcomes to those we serve…
Added 4 mins ago
Change Management Specialist
MedImpact Healthcare Systems Inc.
Remote, United States
At MedImpact, we deliver leading edge pharmaceutical and technology related solutions that dramatically improve the value of health care. We provide superior outcomes to those we serve…
Added 5 mins ago
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Video Lead
Foundation
Remote, United States
- $88,000 to $110,000 CAD / year
Foundation helps B2B tech and SaaS brands get found, cited and recommended when their buyers ask AI for solutions. We do it through Generative Engine Optimization (GEO): the research,…
Added 5 mins ago
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Creative Director
Foundation
Remote, United States
- $110,000 to $135,000 CAD / year
Foundation helps B2B tech and SaaS brands get found, cited and recommended when their buyers ask AI for solutions. We do it through Generative Engine Optimization (GEO): the research,…
Added 15 mins ago
Special Assistant
Akima, LLC
District of Columbia
Tuvli, an Akima company, is hiring for a Special Assistant to support our DoS client located in Washington, DC.
Added 17 mins ago
Manager Database Administrator - Remote US
SAMC SitusAMC Holdings Corp
Remote, United States
SitusAMC is where the best and most passionate people come to transform our client’s businesses and their own careers. Whether you’re a real estate veteran, a passionate technologist, or…
Added 17 mins ago
UI Software Developer - .Net - Remote
SAMC SitusAMC Holdings Corp
Remote, United States
SitusAMC is where the best and most passionate people come to transform our client’s businesses and their own careers. Whether you’re a real estate veteran, a passionate technologist, or…
Added 30 mins ago
Account Manager
Material Bank
South Florida, NY
This is a fast paced, highly client-facing role for someone who thrives on building relationships, solving problems, and managing a significant portfolio with confidence and efficiency. You…
Added 33 mins ago
Division Sales Manager
John Deere
Atlanta
This position is eligible for remote work at the present time. The arrangement may be delayed for training or other job acclimation purposes and remains subject to change.
Added 33 mins ago
Division Sales Manager
John Deere
Nashville
This position is eligible for remote work at the present time. The arrangement may be delayed for training or other job acclimation purposes and remains subject to change.
Added 43 mins ago
EH
Sr. Manager, Lifecycle Marketing
EXOS Human Capital, LLC
Remote, United States
- $120,000 to $135,000 USD / year
You’ll support member acquisition and client launches using existing marketing assets and an established playbook. The Senior Manager, Lifecycle Marketing is a remote role and reports to…
Added 44 mins ago
Lead Transmission Line Engineer
LEIDOS ENGINEERING INC
Seattle, WA · Portland, OR
…candidate will serve as a Lead Engineer and Technical Project Manager on high voltage electric transmission line design projects of overhead and underground systems for some of the largest…
Added 46 mins ago
CZ
Account Manager
Carl Zeiss Microscopy, LLC
Remote, United States
- $78,000 to $98,000 USD / year
…detailed account analysis, utilizing CRM systems for tracking client interactions, coordinating cross-functional teams to deliver customized solutions, and proactively identifying upsell…
Added 46 mins ago
CZ
Account Manager
Carl Zeiss Microscopy, LLC
Remote, United States
- $66,000 to $82,000 USD / year
…detailed account analysis, utilizing CRM systems for tracking client interactions, coordinating cross-functional teams to deliver customized solutions, and proactively identifying upsell…
Added 54 mins ago
School Technology Specialist - Washington, DC
Inspiroz
Washington, DC
…Working under the supervision of an Inspiroz Service Delivery Manager, you will interact regularly with our remote technical support team and various client…
Added 1 hour ago
T
Associate Client Manager
TrueML
Remote, United States
- $80,000 to $100,000 USD / year
The Associate Client Manager is the foundational role within the Client Management team, focused on learning TrueAccord’s platform, product suite, and client operational standards. You are…
Added 1 hour ago
TF
Trading Operations Assistant
Trilogy Financial
Irvine, CA
- $25 to $28 USD / hour
Shows initiative to proactively identify additional client needs or wants and present solutions with team support.
Added 1 hour ago
Client Accounting Services Manager - Japanese
Cinter Career
Remote, United States
Job Title: Client Accounting Services Manager
Added 1 hour ago
Senior Technical Project Manager
Applied Research Associates, Inc.
Indian Head, MD
Applied Research Associates, Inc. is looking for a Senior Technical Project Manager to join our team! This is an exciting opportunity to help support a growing list of programs involving…
Added 1 hour ago
Sr. Manager, Alternative Investments Limited Partnership Shareholder Reporting
Fidelity Service Company, Inc.
Merrimack, NH
5 years of financial services experience with an asset manager, audit firm or custodian bank, preferably in accounting operations or administration for alt investment products
Added 1 hour ago
Customer Business Manager
Winland Foods
Annapolis, MD
The Customer Business Manager (CBM) is accountable for overall customer performance vs. plan (AOP delivery), revenue and margin. This role will also be responsible for customer…
Added 1 hour ago
Lead Technical SEO Manager
Zoom
Annapolis, MD
Own technical solutions for crawlability, indexability, XML sitemaps, robots.txt, canonicalization, redirects, URL architecture, metadata, structured data, internal linking, hreflang,…
Added 1 hour ago
AC
B2B Collections Specialist
Aston Carter
Baltimore, MD
- $20 to $30 USD / hour
Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement,…
Added 1 hour ago
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Reddit & Communities Lead
Foundation
Remote, United States
- $88,000 to $110,000 CAD / year
Foundation helps B2B tech and SaaS brands get found, cited and recommended when their buyers ask AI for solutions. We do it through Generative Engine Optimization (GEO): the research,…
Added 1 hour ago
Infrastructure Administrator I (Remote)
Remote, United States
…include endpoint hardware (user systems), software/applications, client operating systems and enpoint security. This candidate will report to the Infrastructure Operations…

Instem

Support Analyst

Conshohocken, PA, United States

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Job details

Posting language: English
Posted: Nov 4, 2026

Original job description

Support Analyst Location: Hybrid/Remote: The successful candidate can work on a Hybrid/Remote basis, reporting into one of our offices located in Pennsylvania or North Carolina. Status: Permanent Package: Competitive Salary, Remote/Home Working (with one-off allowance), Flexible Working, (2 Days in the office for our Hybrid workers) Development & Opportunity (Personal & Technical), Medical Insurance, Dental Insurance, Vision Insurance, Life Insurance, Long Term & Short-Term Disability Insurance, Generous 401K (matching) Plan, Flexible Spending Account, Health Savings Account, 15 Days' Vacation + Plus Public Holidays + Buy and Sell Scheme.

d-wise, an Instem company, designs, deploys, and supports validated cloud infrastructure for life-sciences and clinical trial organizations. Our flagship product, Accel, is a turn-key, validated Statistical Computing Environment (SCE) built on AWS and pre-loaded with SAS, R, Python, and Posit tools - giving biostatisticians and clinical programmers a secure, compliant, and high-performance environment for clinical data analysis and regulatory submission.

Our Culture & Work Environment.

You’ll be part of a friendly, solutions-focused environment within a global business of over 400 people. Here, you’ll experience a high-performance culture balanced with genuine flexibility - we trust you to take ownership, deliver meaningful results, and work in a way that suits you.

You’ll be encouraged to grow, share your ideas, and make a real impact. We’re passionate about creating a place where you can develop your skills, contribute confidently, and succeed in your career. Working Pattern: As this role works closely with customers and colleagues across North America, your working hours will be aligned to Mountain/Pacific Time Zones, ensuring you’re available during key customer and business hours. Why join us as a Support Analyst?

We're looking for an IT Support Analyst to join the team supporting our Accel platform. In this role, you'll provide day-to-day technical support and routine administration for client-facing statistical computing environments, working closely with senior systems engineers, cloud engineers, and platform administrators. This is a great opportunity to build hands-on, cross-disciplinary experience across Windows/Linux systems administration, AWS cloud infrastructure, and specialized life-sciences software (SAS and Posit) in a regulated, validated environment.

What You’ll Be Doing

•Respond to, triage, and resolve first- and second-line support tickets from d-wise SCE platform users (biostatisticians, statistical programmers, and IT liaisons) within defined SLAs. •Perform routine Windows Server and Linux administration tasks: user/group provisioning, patching, service and log monitoring, basic scripting, and troubleshooting. •Assist with basic AWS administration under the guidance of senior/cloud engineers. This includes monitoring EC2 instances, EBS storage, security groups, snapshots/backups, and basic usage/cost reporting. •Support installation, configuration, and day-to-day administration of SAS software (licensing, metadata, user access/entitlements, and platform health checks). •Support administration of Posit tools (e.g., Posit Workbench, Posit Connect, Package Manager) - user provisioning, session and resource monitoring, and R package/library management. •Perform proactive monitoring and routine maintenance of validated SCEs to maintain uptime, performance, and compliance. •Document troubleshooting steps, standard operating procedures (SOPs), and knowledge-base articles. •Escalate complex technical issues to Tier 2/3 engineering, DevOps, or platform teams as appropriate. •Support change-control and validation procedures in line with d-wise's quality and compliance requirements. •Participate in on-call or rotational support coverage as required. •Adherence to the Company’s Quality Management System to ensure that all work is managed Securely, Professionally and Diligently•Adherence to the Company’s

What We’re Looking For

•Associate's or Bachelor's degree in Computer Science, Information Technology, or a related field - or equivalent experience. •Experience in IT support, systems administration, or a service/help desk role (internships welcomed). •Foundational knowledge of Windows Server and Linux administration (user/permissions management, services, basic shell/PowerShell scripting). •Basic familiarity with AWS core services (EC2, S3, IAM, security groups)- willingness to build deeper cloud skills on the job. •Exposure to, or strong interest in learning, SAS platform administration. •Exposure to, or strong interest in learning, Posit/RStudio ecosystem administration. •Strong troubleshooting instincts, clear written documentation, and solid verbal communication skills. •Comfortable working within a regulated, audit-driven environment; ability to follow defined change-control and validation processes. Please Note: As this role works closely with customers and colleagues across North America, your working hours will be aligned to Mountain/Pacific Time Zones, ensuring you’re available during key customer and business hours. Ready to Make a Difference?

Join a team that values your perspective and supports your growth, while helping shape the future of life sciences. Apply now - we’d love to hear from you, and our Talent team will be in touch.

An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Instem stores and processes data using an Applicant Tracking System (ATS). For more information regarding our privacy policy use the following link: https://www.instem.com/privacy/

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