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Added 6 mins ago
Consumer Salesforce Business Systems Analyst
Regions
Hoover, AL · Atlanta, GA
At Regions, the Business Systems Analyst conducts business process analysis, needs assessments, and preliminary cost/benefits analysis in an effort to align information technology solutions…
Added 9 mins ago
CO
IT Network Technician I
City of Boerne
Boerne, TX
- $31.37 to $39.22 USD / hour
…City Hall and all outside City facilities. Provides technical support to City staff for network connectivity, hardware, and software issues, and assists the Network Administrator with…
Added 19 mins ago
Senior Salesforce QA Analyst
Blue Cross & Blue Shield of Rhode Island
Providence, RI
…hard-working, caring, and creative individuals who collaborate, support one another, and grow together. Passion, empathy, and understanding are at the forefront of everything we do - not…
Added 41 mins ago
Intern (Data Analyst)
Microchip - USA
Gresham, OR
…Microchip’s nationally-recognized Leadership Passage Programs support career growth where we proudly enroll over a thousand people annually. We take pride in our commitment to employee…
Added 1 hour ago
Consumer Salesforce Business Systems Analyst
Regions Bank
Birmingham, AL
At Regions, the Business Systems Analyst conducts business process analysis, needs assessments, and preliminary cost/benefits analysis in an effort to align information technology solutions…
Added 1 hour ago
Support Analyst
Instem
Conshohocken, PA
We're looking for an IT Support Analyst to join the team supporting our Accel platform. In this role, you'll provide day-to-day technical support and routine administration for…
Added 1 hour ago
UH
Mortgage Servicing Systems Analyst
Utah Housing Corporation
West Valley City, UT
- $22.51 to $29.45 USD / hour
Utah Housing Corporation (UHC), located in West Valley City, Utah, is seeking a full-time Mortgage Servicing Systems Analyst to support the Mortgage Servicing Department. This position…
Added 1 hour ago
Analyst I, Transaction Integrity
The SSI Group, LLC
Mobile, AL
Associate or Bachelor’s Degree in Computer Science, Health Information Systems, Software Development, Information Technology, or a related field preferred but not required.
Added 1 hour ago
FEC Support System Senior Analyst
Turner Construction
Kansas City, MO
Support implementation, training, and user adoption of enterprise management software used for construction equipment rentals, fleet operations, and service workflows. Assist in maintaining…
Added 1 hour ago
Associate Quality Analyst - Backend
COTIVITI, INC.
SOUTH JORDAN, UT
Added 1 hour ago
Support Analyst
Instem Group of Companies
Conshohocken, PA
We're looking for an IT Support Analyst to join the team supporting our Accel platform. In this role, you'll provide day-to-day technical support and routine administration for…
Added 1 hour ago
Sr IT Business Analyst - Digital Manufacturing
Smurfit Westrock
Atlanta, GA
This position will be part of the Digital Manufacturing application team. The associate is responsible for supporting, leading, and developing cutting edge applications for the pulp and…
Added 1 hour ago
A
Epic Certified ClinDoc and Stork Senior Analyst
Accenture
Atlanta, GA
- $70,350 to $150,400 USD / year
…www.accenture.com.You Are: An experienced Epic skilled and certified Analyst in Epic ClinDoc and StorkCore Responsibilities:Depending on the client engagement, the Epic ClinDoc and Stork…
Added 1 hour ago
DC
Residential Lead
DELTA COMMUNITY SUPPORTS
Feasterville, PA
- $22 USD / hour
Position Reports to: Associate Director Supervises: Direct Support Professional
Added 1 hour ago
DC
Residential Lead
DELTA COMMUNITY SUPPORTS
Levittown, PA
- $22 USD / hour
Position Reports to: Associate Director Supervises: Direct Support Professional
Added 1 hour ago
Counterintelligence / Information Operations Intelligence (CI/IOI) Analyst SME
GD Information Technology, Inc.
United States
Counterintelligence/Information Operations Intelligence (CI/IOI) Analyst SME
Added 2 hours ago
Application Specialist VI
Chenega Corp
UNAVAILABLE, WA
…culture? If so, Chenega Military, Intelligence & Operations Support (MIOS) could be the place for you! Join our team of professionals who support large-scale government operations by…
Added 2 hours ago
Metrology Analyst
ManTech
Livermore, CA
MANTECH seeks a motivated, career and customer-oriented Metrology Analyst to join our team in Livermore, CA . This is an onsite position.
Added 2 hours ago
Bill of Material Analyst
Lightera
Carrollton, GA
The basic purpose and function of the Bill of Material (BOM) Analyst is to create and maintain accurate and consistent multi-level Bills of Materials (BOM), routings, and Item Master…
Added 3 hours ago
Contractor - Scrum Master - Remote US
SAMC SitusAMC Holdings Corp
Remote, United States
This position will be responsible for leading scrum ceremonies, organizing and motivating software development teams to deliver software that provides exceptional business value to users.
Added 3 hours ago
Counterintelligence/Information Operations Intelligence (CI/IOI) Analyst - Senior
GD Information Technology, Inc.
United States
Position will provide “day-to-day” multi-discipline analysis and planning support for the Information Operations Division of HAF A3O-QI, Pentagon, Washington, DC. IO Intelligence / CI…
Added 3 hours ago
Consulting Analyst
AON
Chicago, IL
Apply AI tools to support drafting, summarization, reconciliation, and quality‑control of analytical outputs (e.g., IPS drafts, trade rationales, governance materials), ensuring all final…
Added 3 hours ago
System Analyst, IT AMI Implementation Technology
CECONY
NY
The Advanced Metering Infrastructure (AMI) Systems Analyst will function as the technical lead for the implementation and support of the AMI platform, which includes Meter Asset Management…
Added 4 hours ago
P
Sr. Associate
Pfizer
New York City, NY
- $79,400 to $132,400 USD / year
The Senior Associate, Solutions Software Engineer is a hands-on individual contributor who designs, builds, integrates, and supports digital solutions using approved enterprise platforms,…
Added 4 hours ago
IT Support Analyst I
Weill Cornell Medical College
New York, NY
Provides on-site support and occasional remote support for workstations, laptops, printers, mobile, IoT and peripheral devices. This role fields customer questions and problems and uses…

Instem

Support Analyst

Conshohocken, PA, United States

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Job details

Posting language: English
Posted: Nov 4, 2026

Original job description

Support Analyst Location: Hybrid/Remote: The successful candidate can work on a Hybrid/Remote basis, reporting into one of our offices located in Pennsylvania or North Carolina. Status: Permanent Package: Competitive Salary, Remote/Home Working (with one-off allowance), Flexible Working, (2 Days in the office for our Hybrid workers) Development & Opportunity (Personal & Technical), Medical Insurance, Dental Insurance, Vision Insurance, Life Insurance, Long Term & Short-Term Disability Insurance, Generous 401K (matching) Plan, Flexible Spending Account, Health Savings Account, 15 Days' Vacation + Plus Public Holidays + Buy and Sell Scheme.

d-wise, an Instem company, designs, deploys, and supports validated cloud infrastructure for life-sciences and clinical trial organizations. Our flagship product, Accel, is a turn-key, validated Statistical Computing Environment (SCE) built on AWS and pre-loaded with SAS, R, Python, and Posit tools - giving biostatisticians and clinical programmers a secure, compliant, and high-performance environment for clinical data analysis and regulatory submission.

Our Culture & Work Environment.

You’ll be part of a friendly, solutions-focused environment within a global business of over 400 people. Here, you’ll experience a high-performance culture balanced with genuine flexibility - we trust you to take ownership, deliver meaningful results, and work in a way that suits you.

You’ll be encouraged to grow, share your ideas, and make a real impact. We’re passionate about creating a place where you can develop your skills, contribute confidently, and succeed in your career. Working Pattern: As this role works closely with customers and colleagues across North America, your working hours will be aligned to Mountain/Pacific Time Zones, ensuring you’re available during key customer and business hours. Why join us as a Support Analyst?

We're looking for an IT Support Analyst to join the team supporting our Accel platform. In this role, you'll provide day-to-day technical support and routine administration for client-facing statistical computing environments, working closely with senior systems engineers, cloud engineers, and platform administrators. This is a great opportunity to build hands-on, cross-disciplinary experience across Windows/Linux systems administration, AWS cloud infrastructure, and specialized life-sciences software (SAS and Posit) in a regulated, validated environment.

What You’ll Be Doing

•Respond to, triage, and resolve first- and second-line support tickets from d-wise SCE platform users (biostatisticians, statistical programmers, and IT liaisons) within defined SLAs. •Perform routine Windows Server and Linux administration tasks: user/group provisioning, patching, service and log monitoring, basic scripting, and troubleshooting. •Assist with basic AWS administration under the guidance of senior/cloud engineers. This includes monitoring EC2 instances, EBS storage, security groups, snapshots/backups, and basic usage/cost reporting. •Support installation, configuration, and day-to-day administration of SAS software (licensing, metadata, user access/entitlements, and platform health checks). •Support administration of Posit tools (e.g., Posit Workbench, Posit Connect, Package Manager) - user provisioning, session and resource monitoring, and R package/library management. •Perform proactive monitoring and routine maintenance of validated SCEs to maintain uptime, performance, and compliance. •Document troubleshooting steps, standard operating procedures (SOPs), and knowledge-base articles. •Escalate complex technical issues to Tier 2/3 engineering, DevOps, or platform teams as appropriate. •Support change-control and validation procedures in line with d-wise's quality and compliance requirements. •Participate in on-call or rotational support coverage as required. •Adherence to the Company’s Quality Management System to ensure that all work is managed Securely, Professionally and Diligently•Adherence to the Company’s

What We’re Looking For

•Associate's or Bachelor's degree in Computer Science, Information Technology, or a related field - or equivalent experience. •Experience in IT support, systems administration, or a service/help desk role (internships welcomed). •Foundational knowledge of Windows Server and Linux administration (user/permissions management, services, basic shell/PowerShell scripting). •Basic familiarity with AWS core services (EC2, S3, IAM, security groups)- willingness to build deeper cloud skills on the job. •Exposure to, or strong interest in learning, SAS platform administration. •Exposure to, or strong interest in learning, Posit/RStudio ecosystem administration. •Strong troubleshooting instincts, clear written documentation, and solid verbal communication skills. •Comfortable working within a regulated, audit-driven environment; ability to follow defined change-control and validation processes. Please Note: As this role works closely with customers and colleagues across North America, your working hours will be aligned to Mountain/Pacific Time Zones, ensuring you’re available during key customer and business hours. Ready to Make a Difference?

Join a team that values your perspective and supports your growth, while helping shape the future of life sciences. Apply now - we’d love to hear from you, and our Talent team will be in touch.

An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Instem stores and processes data using an Applicant Tracking System (ATS). For more information regarding our privacy policy use the following link: https://www.instem.com/privacy/

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