Jobs in the United States

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Added 2 mins ago
Engineer 1 - Inventory
Nordstrom Inc
Seattle, WA
…experience using at least one of the two major cloud platforms. (AWS, GCP). You are passionate about the virtues of writing SOLID code and can passionately explain the difference between…
Added 2 mins ago
Principal Software Engineer, Agentic UX
Workday, Inc.
CA
…to life. You are an AI-native builder, not a pure frontend developer. You will own features end-to-end, connecting the agentic logic directly to the user interface. You don't just build UI;…
Added 2 mins ago
P2 SRE and Platform Engineer - Sana Search (US Federal)
Workday, Inc.
CA
Infrastructure Provisioning: Assist in provisioning and updating AWS resources (EC2, Lambda, ElastiCache, S3, RDS) using Infrastructure as Code (IaC) tools such as Terraform or…
Added 3 mins ago
System Administrator I – 1 Year Position
Deseret Mutual Benefit Administrators
Salt Lake City, UT
…operating systems (Windows and Linux) both on-premise as well as in AWS and Azure cloud and all related systems or software. You will analyze and resolve problems associated with server…
Added 4 mins ago
Principal, Cybersecurity Automation - Remote
Stryker
Remote, United States
Strong Python development skills with working proficiency in SQL and API integrations, including REST APIs, webhooks, authentication, and OAuth.
Added 5 mins ago
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Principal Software Engineer
Disney Entertainment & Sports LLC
Glendale, CA
- $191,300 to $256,500 USD / year
Added 6 mins ago
Senior AI Software Developer & Engineer (US Citizen)
Remote, United States
Lead design, development, and deployment of advanced AI solutions using Python as the primary development language, including large language models (LLMs) and foundation models,…
Added 6 mins ago
AI DevOps Engineer
PingWind
Rockville, MD
10 or more years of experience with Scripting Languages: RUBY, SHELL, PERL, BASH, Powershell, Python
Added 10 mins ago
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Software Engineer | Infrastructure
Gecko Robotics
New York, NY
- $170,000 to $216,000 USD / year
We use a variety of technologies, but we primarily operate using Python, React, and Typescript with Google Cloud Platform (GCP) as our primary cloud provider. Our cloud architecture is…
Added 11 mins ago
AI/ML Engineer (Computer Vision)
CACI
Remote, United States
· Programming in Python (expert level) and writing clean, modular, and optimized code.
Added 11 mins ago
Learning & Development Program Manager, AWS Controls Engineering
Amazon Data Services, Inc.
Herndon, VA
AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global Data Centers infrastructure. We support all AWS data centers power, and cooling equipment…
Added 11 mins ago
Junior AI Developer
C Mack Solutions LLC
Ashburn, VA
C. Mack Solutions is seeking a Junior AI Developer to join an agile AI development team supporting a mission-critical program for the Federal Government. Working under the guidance of…
Added 13 mins ago
Cloud Engineer (Senior)
BAE Systems
Herndon, VA
Familiarity with popular Python libraries, such as Boto3 (AWS SDK for Python), requests and Django
Added 13 mins ago
C
Cloud Engineer II (Full Time) - United States
Cisco
Milpitas, CA
- Full-time
Develop and operate services running in public cloud environments such as AWS, Google Cloud or Cisco Private Cloud
Added 13 mins ago
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Infrastructure Engineer III
Subaru
Camden, NJ
- $120,000 to $140,000 USD / year
Command-Line Interfaces and Scripting: Proficient in scripting and automation using PowerShell, Bash, and/or Python to support operational tasks, automate deployments, and manage system…
Added 14 mins ago
Solution Architect – II – AWS / Agentic AI
INSPYR Solutions
Dallas, TX
…design risk assessment, coarse & fine grain service design, AWS experience a…
Added 18 mins ago
Research Scientist Intern
Remote, United States
Are experienced in one or more programming languages (preferably Python) and have experience working in the Cloud (such as AWS or Azure).
Added 21 mins ago
AI
Senior Software Development Engineer
ADUS-Adobe Inc.
United States
- $159,200 to $301,600 USD / year
…React or Web Components), application services (Ruby/Rails, Python, Go, and comfort picking up others), and the SRE/config/hardware layer beneath (Terraform, Chef, Kubernetes/Helm,…
Added 26 mins ago
Staff, Mapping Software Engineer
Lucid Motors
Newark, CA
Expert-level software development skills in C++ and Python.
Added 29 mins ago
Data Engineer II - AWS/PySpark/ETL
JPMC page
Columbus, OH · OH
Strong hands on coding experience with PySpark, Python and AWS
Added 30 mins ago
Engineer, Software Engineer, Digital Banking
Forbright Bank
Remote, United States
Build microservices using Docker, Node.JS, Kafka, and Relational and NOSQL databases on the AWS cloud platform
Added 38 mins ago
VP, Site Reliability Engineer
SAMC SitusAMC Holdings Corp
Remote, United States
…consuming in-house products, building and managing various AWS Cloud Environments running on different AWS…
Added 38 mins ago
Lead Engineer Data
Empower Retirement, LLC
Remote, United States
Lead the design and implementation of advanced data pipelines and ingestion frameworks. Personally develop, test, and maintain the underlying SQL, Python, and ETL code.
Added 40 mins ago
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Senior CloudOps Engineer
Worldpac
Oakbrook, IL
- $150,000 to $170,000 USD / year
…operations engineer who combines deep Microsoft Azure and/or AWS expertise with strong automation, infrastructure-as-code, and site reliability skills, and who thrives in a…
Added 44 mins ago
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Staff Security Engineer – AI - R01573022
Brillio
Seattle, WA
- $120,000 to $130,000 USD / year
SAP GRC, Nessus, Information Security & Cybersecurity, Cloud Security, Archer, Metasploit, Wireshark, Burpsuite, AWS Secrets Manager, Nmap, PaaS - Security, CxSAST, Web Application Scanning…

Instem

Customer Success Manager

Conshohocken, PA, United States

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Job details

Posting language: English
Posted: Nov 4, 2026

Original job description

Customer Success Manager Location: Hybrid/Remote: The successful candidate can work on a Hybrid/Remote basis, reporting into one of our offices located in Pennsylvania or North Carolina. Status: Permanent Package: Competitive Salary, Remote/Home Working (with one-off allowance), Flexible Working, (2 Days in the office for our Hybrid workers) Development & Opportunity (Personal & Technical), Medical Insurance, Dental Insurance, Vision Insurance, Life Insurance, Long Term & Short-Term Disability Insurance, Generous 401K (matching) Plan, Flexible Spending Account, Health Savings Account, 15 Days' Vacation + Plus Public Holidays + Buy and Sell Scheme.

d-wise, an Instem company, designs, deploys, and supports validated cloud infrastructure for life-sciences and clinical trial organizations. Our flagship product, Accel, is a turn-key, validated Statistical Computing Environment (SCE) built on AWS and pre-loaded with SAS, R, Python, and Posit tools; giving biostatisticians and clinical programmers a secure, compliant, and high-performance environment for clinical data analysis and regulatory submission.

Our Culture & Work Environment.

You’ll be part of a friendly, solutions-focused environment within a global business of over 400 people. Here, you’ll experience a high-performance culture balanced with genuine flexibility - we trust you to take ownership, deliver meaningful results, and work in a way that suits you.

You’ll be encouraged to grow, share your ideas, and make a real impact. We’re passionate about creating a place where you can develop your skills, contribute confidently, and succeed in your career.

Why join us as a Customer Success Manager?

We're looking for a Customer Success Manager to own the relationship and technical success of a portfolio of strategic d-wise clients (typically pharmaceutical, biotech, and CRO organizations). This is a hybrid role: part commercial account management (retention, growth, renewals) and part solution consulting (understanding client workflows, scoping platform configurations, and partnering with delivery and sales teams to ensure the solution keeps meeting client needs). You'll be the client's primary point of contact and internal advocate, translating between business stakeholders and technical teams to keep accounts healthy and growing.

What You’ll Be Doing

Own and grow relationships across a portfolio of key accounts, engaging stakeholders spanning IT, biostatistics/clinical programming, procurement, and executive sponsors.
Act as a trusted advisor, understanding each client's evolving statistical computing and clinical data needs and mapping them to d-wise capabilities.
Lead account planning: track renewal timelines, identify upsell/cross-sell opportunities, and coordinate contract renewals and commercial negotiations with sales and legal.
Run discovery and solution-scoping conversations with clients, translating business and technical requirements into proposed platform configurations and services.
Partner with delivery, cloud engineering, and support teams to ensure client environments are scoped and configured to meet business needs.
Monitor account health and proactively address risk areas before they affect renewal or satisfaction.
Serve as the primary escalation point for key account issues, coordinating with support and technical teams through to resolution.
Relay client feedback to product and marketing teams to help inform the Accel platform roadmap.
Represent d-wise at client meetings, industry conferences, and user groups as needed.
Adherence to the Company’s Quality Management System to ensure that all work is managed Securely, Professionally and Diligently

What We’re Looking For

Bachelor's degree in biology, business, computer science, or a related field - or equivalent professional experience.
Seasoned in account management, solution consulting, technical sales, or customer success; ideally within life sciences, SaaS, or cloud/infrastructure industries.
Working knowledge of clinical trial data workflows, biostatistics, or statistical computing environments; comfort discussing SAS and/or R concepts with technical stakeholders.
Excellent communication and presentation skills, with the ability to translate technical concepts for both technical and non-technical audiences.
Demonstrated success managing complex client relationships, driving renewals, and identifying account growth opportunities.
Experience with CRM tools (e.g., Salesforce) and structured account-planning frameworks.
Strong project management, organizational, and cross-functional collaboration skills.
Ability to travel periodically for client meetings and industry events.

Ready to Make a Difference?

Join a team that values your perspective and supports your growth, while helping shape the future of life sciences. Apply now - we’d love to hear from you, and our Talent team will be in touch.

An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Instem stores and processes data using an Applicant Tracking System (ATS). For more information regarding our privacy policy use the following link: https://www.instem.com/privacy/

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More about this job

Skills

AWS
SAS
R
Python
Computer science
Sales
Communication skills
Presentation skills
Salesforce
Project management
Collaboration
ATS

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