Jobs in the United States

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Added 18 mins ago
Data Engineer
ManpowerGroup
AZ
…be part of the Data & Analytics organization supporting data engineering and analytics enablement. The ideal candidate will have a strong sense of personal responsibility, a collaborative…
Added 18 mins ago
Construction Integration Manager 3
Insight Global
Goodyear, AZ
Lead and manage quality awareness promotions that will enhance the quality culture and outputs on the project.
Added 18 mins ago
Sr. Principal Electrical Engineer - 4 (NGC Interceptor Programs)
Northrop Grumman
Chandler, AZ
The Chandler group performs cradle-to-grave engineering on the majority of their launch vehicles. They are working on approximately 15 separate vehicles at any given time, among them are…
Added 18 mins ago
Electrical Engineer - 2 (NGC Interceptor Programs)
Northrop Grumman
Chandler, AZ
The Chandler group performs cradle-to-grave engineering on the majority of their launch vehicles. They are working on approximately 15 separate vehicles at any given time, among them are…
Added 18 mins ago
Electrical Engineer - 3 (NGC Interceptor Programs)
Northrop Grumman
Chandler, AZ
The Chandler group performs cradle-to-grave engineering on the majority of their launch vehicles. They are working on approximately 15 separate vehicles at any given time, among them are…
Added 18 mins ago
Energetics Lead Engineer Propulsion – Level 3/4: Active Secret Clearance
Northrop Grumman
Chandler, AZ
The Mechanical Engineering & Energetics team is hiring an Energetics Lead Engineer Propulsion – Level 3/4: Active Secret Clearance professional at our Chandler, AZ location.
Added 19 mins ago
Sr. Process Development & Automation Engineer
Abbott
Phoenix, AZ
Lead planning activities and conduct complex engineering design, platform eligibility testing, systems integration, and performance testing.
Added 19 mins ago
Building Engineer
CBRE
Mesa, AZ · Apache Junction, AZ · Tempe, AZ · Chandler, AZ · Paradise Valley, AZ · Phoenix, AZ · Queen Creek, AZ · Gilbert, AZ
This job is part of the Engineering and Technical Services job function. They are responsible for providing support, preventive maintenance, and repairs on equipment and systems.
Added 27 mins ago
J
Sr. Director, Operations Excellence
Jobgether
Remote, United States
- $230,700 to $304,700 USD / year
…improvement strategies and standardized processes. You will lead the evolution of the Project Management Office (PMO), establishing governance frameworks that ensure consistency,…
Added 27 mins ago
Sr UX/UI Designer
Jobgether
Remote, United States
…within the mortgage and financial services industry. You will lead end-to-end UX initiatives, transforming complex user needs and business requirements into intuitive, accessible, and…
Added 27 mins ago
Senior Counsel, Industry Data
Jobgether
Remote, United States
…will advise business leaders and cross-functional teams on complex industry relationships, commercial transactions, and the acquisition, licensing, and use of multiple listing service (MLS)…
Added 27 mins ago
Senior Consultant - Network Security
Jobgether
Remote, United States
The Senior Consultant – Network Security will lead the implementation and support of complex enterprise network and security solutions for clients.
Added 27 mins ago
J
Datacenter Program Director
Jobgether
Remote, United States
- $232,000 to $310,000 USD / year
The Datacenter Program Director will lead the end-to-end delivery of major datacenter projects across North America, overseeing a high-value portfolio with orders ranging from $1.6 billion…
Added 31 mins ago
Full Stack Forward Deployed Engineering Senior Manager/Assoc Director
Accenture
Saint Louis, MO
(If Associate's Degree, must have minimum 6 years work experience), AI certifications or agentic tool experience is a plus
Added 36 mins ago
Director Space Protection Programs, Delta Portfolio
Lockheed Martin
Louisville, CO
…technical performance. Establishes design concepts, criteria and engineering efforts for product research, development, integration and test. Develops new business or expands the product…
Added 36 mins ago
Telecom Engineer - Industrial and Mission Critical Facilities
Kiewit
Lone Tree, CO
Kiewit Engineering Group, Inc is a full-service consulting and engineering firm serving the infrastructure and engineering markets. Our combined staff of more than 1,700 engineers and…
Added 37 mins ago
Network Engineering Manager - Secret Clearance
Lockheed Martin
Colorado Springs, CO
-Must have a Final Secret clearance (or higher)
Added 37 mins ago
Help Desk Manager
Trinzic
Colorado Springs, CO
At KBR, we deliver science, technology and engineering solutions to governments and companies around the world. KBR employs approximately 37,000 people worldwide with customers in more than…
Added 37 mins ago
AI
Geospatial System Engineer - Grand Junction, CO
ASRC Industrial Services
Grand Junction, CO
- $80,000 to $100,000 USD / year
RSI is a dynamic group of companies that has provided services to major federal clients and Fortune 500 engineering and construction companies since 1996. We have experience in complex,…
Added 37 mins ago
AI
Environmental Field Specialist - Westminster, CO
ASRC Industrial Services
Westminster, CO
- $28.36 to $30.26 USD / hour
RSI is a dynamic group of companies that has provided services to major federal clients and Fortune 500 engineering and construction companies since 1996. We have experience in complex,…
Added 42 mins ago
*Digital Identity Engineer
Zurich Insurance Company Ltd.
Schaumburg, IL
…code for projects ranging from improvements to long-running, complex custom-written applications to small scheduled data-synchronization automations. Specific duties include: defining…
Added 56 mins ago
O
Data Governance Lead (MS Purview)
OpenDataJobs
Remote, United States
- $150,000 to $175,000 USD / year
The ability to lead and execute complex data governance initiatives independently
Added 56 mins ago
Apprentice Product Manager
Bask Health
Remote, United States
Take ownership of smaller product tasks and gradually lead more complex initiatives.
Added 56 mins ago
Development Project Manager- Consultant (Multi-family Construction)
Ironcore Construction
Remote, United States
Lead coordination with City of Los Angeles departments and other agencies to advance project approvals.
Added 56 mins ago
Capital Markets Manager
Nautilus Solar Energy
Remote, United States
Lead due diligence and closing processes, organizing and presenting project data to financing partners and tracking conditions precedent through closing.

Instem

Customer Success Manager

Conshohocken, PA, United States

Apply on instem.csod.com About employer

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Job details

Posting language: English
Posted: Nov 4, 2026

Original job description

Customer Success Manager Location: Hybrid/Remote: The successful candidate can work on a Hybrid/Remote basis, reporting into one of our offices located in Pennsylvania or North Carolina. Status: Permanent Package: Competitive Salary, Remote/Home Working (with one-off allowance), Flexible Working, (2 Days in the office for our Hybrid workers) Development & Opportunity (Personal & Technical), Medical Insurance, Dental Insurance, Vision Insurance, Life Insurance, Long Term & Short-Term Disability Insurance, Generous 401K (matching) Plan, Flexible Spending Account, Health Savings Account, 15 Days' Vacation + Plus Public Holidays + Buy and Sell Scheme.

d-wise, an Instem company, designs, deploys, and supports validated cloud infrastructure for life-sciences and clinical trial organizations. Our flagship product, Accel, is a turn-key, validated Statistical Computing Environment (SCE) built on AWS and pre-loaded with SAS, R, Python, and Posit tools; giving biostatisticians and clinical programmers a secure, compliant, and high-performance environment for clinical data analysis and regulatory submission.

Our Culture & Work Environment.

You’ll be part of a friendly, solutions-focused environment within a global business of over 400 people. Here, you’ll experience a high-performance culture balanced with genuine flexibility - we trust you to take ownership, deliver meaningful results, and work in a way that suits you.

You’ll be encouraged to grow, share your ideas, and make a real impact. We’re passionate about creating a place where you can develop your skills, contribute confidently, and succeed in your career.

Why join us as a Customer Success Manager?

We're looking for a Customer Success Manager to own the relationship and technical success of a portfolio of strategic d-wise clients (typically pharmaceutical, biotech, and CRO organizations). This is a hybrid role: part commercial account management (retention, growth, renewals) and part solution consulting (understanding client workflows, scoping platform configurations, and partnering with delivery and sales teams to ensure the solution keeps meeting client needs). You'll be the client's primary point of contact and internal advocate, translating between business stakeholders and technical teams to keep accounts healthy and growing.

What You’ll Be Doing

Own and grow relationships across a portfolio of key accounts, engaging stakeholders spanning IT, biostatistics/clinical programming, procurement, and executive sponsors.
Act as a trusted advisor, understanding each client's evolving statistical computing and clinical data needs and mapping them to d-wise capabilities.
Lead account planning: track renewal timelines, identify upsell/cross-sell opportunities, and coordinate contract renewals and commercial negotiations with sales and legal.
Run discovery and solution-scoping conversations with clients, translating business and technical requirements into proposed platform configurations and services.
Partner with delivery, cloud engineering, and support teams to ensure client environments are scoped and configured to meet business needs.
Monitor account health and proactively address risk areas before they affect renewal or satisfaction.
Serve as the primary escalation point for key account issues, coordinating with support and technical teams through to resolution.
Relay client feedback to product and marketing teams to help inform the Accel platform roadmap.
Represent d-wise at client meetings, industry conferences, and user groups as needed.
Adherence to the Company’s Quality Management System to ensure that all work is managed Securely, Professionally and Diligently

What We’re Looking For

Bachelor's degree in biology, business, computer science, or a related field - or equivalent professional experience.
Seasoned in account management, solution consulting, technical sales, or customer success; ideally within life sciences, SaaS, or cloud/infrastructure industries.
Working knowledge of clinical trial data workflows, biostatistics, or statistical computing environments; comfort discussing SAS and/or R concepts with technical stakeholders.
Excellent communication and presentation skills, with the ability to translate technical concepts for both technical and non-technical audiences.
Demonstrated success managing complex client relationships, driving renewals, and identifying account growth opportunities.
Experience with CRM tools (e.g., Salesforce) and structured account-planning frameworks.
Strong project management, organizational, and cross-functional collaboration skills.
Ability to travel periodically for client meetings and industry events.

Ready to Make a Difference?

Join a team that values your perspective and supports your growth, while helping shape the future of life sciences. Apply now - we’d love to hear from you, and our Talent team will be in touch.

An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Instem stores and processes data using an Applicant Tracking System (ATS). For more information regarding our privacy policy use the following link: https://www.instem.com/privacy/

Apply on instem.csod.com About employer

More about this job

Skills

AWS
SAS
R
Python
Computer science
Sales
Communication skills
Presentation skills
Salesforce
Project management
Collaboration
ATS

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Work requirements

Jobs in the United States