Jobs in the United States

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Director of Sustainability
Everlane
Los Angeles, CA · San Francisco, CA
- $150,000 to $175,000 USD / year
…and Do Right by People’ across the company’s value chain and operations. Our strategy encompasses our social impact and environmental responsibility efforts and goals across the materials…
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Engineering Program Manager 3
Northrop Grumman
San Diego, CA · San Diego
Must have an active Secret clearance with the ability to obtain and maintain a Top Secret SCI
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Associate Supply Chain Procurement Specialist
Northrop Grumman
El Segundo, CA · Melbourne, FL · Palmdale, CA · El Segundo · Melbourne · Palmdale
Coordinates and collaborates with key stakeholders such as legal, contracts, finance, planning, operations, program management, engineering, and quality. As part of a cross-functional team,…
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Supply Chain Procurement Specialist Level 2 or 3
Northrop Grumman
El Segundo, CA · Melbourne, FL · Palmdale, CA · El Segundo · Melbourne · Palmdale
Coordinates and collaborates with key stakeholders such as legal, contracts, finance, planning, operations, program management, engineering, and quality. As part of a cross-functional team,…
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SkillBridge - Sr Principal Project Management
Northrop Grumman
Oklahoma City, OK · Oklahoma City
Must possess solid organization abilities and be a motivated, flexible team player
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Sentinel Principal / Sr Principal Environmental Engineer - 20680
Northrop Grumman
Roy, UT · Roy
…regulations to determine applicability and impact to site. Keep leadership updated on the EM&C program to include, potentially, risks and costs associated with the program. The position can…
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Portfolio Risk Officer
Rockland Trust
Brockton, MA
The role requires collaboration with stakeholders across the organization, including Executive Leadership Team members, lending and credit leaders, Finance, Risk Management, Loan…
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Staff Satellite Systems Engineer
Northrop Grumman
Colorado Springs, CO · Colorado Springs
…mission requirements to support the Protected Satcom Orbital Operations Program for mission operations at Schriever SFB, CO. The selected candidate will work with the existing team of…
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Lineman Journeyman (Cottonwood) $10k Sign-On Bonus
APS
COTTONWOOD, AZ
Must have at least a Class A CDL permit at the time of application, and a clean driving record · Must live within reasonable distance of headquarters (one (1) hour)
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Chief Client Officer
HealthVerity
Philadelphia, PA
15+ years leading client services, delivery or client operations, including time as a member of an executive or senior leadership team that shaped company strategy.
Added 1 min ago
DOT Compliance Manager
AGTEGRA COOPERATIVE
Aberdeen, SD
…state, and local regulations governing commercial motor vehicle operations. This position serves as the company's subject matter expert on Department of Transportation (DOT) and Federal…
Added 1 min ago
Assistant Professor - Department of Medical Laboratory
University of Tennessee
Memphis, TN
Records of academic leadership, program development, or curriculum innovation.
Added 1 min ago
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Early Childhood Lead Teacher & Program Leader
HEALTHY KIDS PROGRAMS
Chatham, NY
- $20 to $22 USD / hour
Healthy Kids Programs is looking for an Early Childhood Lead Teacher & Program Leader to join our team at Taconic Hills Elementary School. You'll lead a classroom serving children 10 months…
Added 1 min ago
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HR Generalist
HEALTHY KIDS PROGRAMS
Poughkeepsie, NY
- $26 to $28 USD / hour
Partner with managers, program leadership, and site directors to address employee concerns, provide HR guidance, and promote a positive workplace culture.
Added 1 min ago
Assistant/Associate Professor - Department of Diagnostic and Health Sciences
University of Tennessee
Memphis, TN
…online Master of Health Informatics and Information Management program. This position is designed for a candidate who brings significant professional experience in health information…
Added 1 min ago
Operations Lead in Training, EX
Mister Car Wash
Houston, TX
The Operations Lead in Training (OLIT) role is the launchpad for a rewarding leadership career - where your potential meets our momentum. This program is perfect for someone who loves…
Added 2 mins ago
Lead Fleet Technician
Coke Florida
Hollywood, FL
Must have a driving record with no major moving violations in the last three (3) years*
Added 2 mins ago
Registered Nurse, RN - Operating Room
Tufts Medical Center, Inc.
United States
Hours: 40 Hours per Week, Night Shift
Added 2 mins ago
Registered Nurse, RN - Adult Complex Medical
Tufts Medical Center, Inc.
United States
Hours: 40 Hours per Week, Night Shift
Added 2 mins ago
Registered Nurse, RN - Adult Surgical Inpatient Unit
Tufts Medical Center, Inc.
United States
Hours: 36 Hours per Week, Day/Night Rotating Shifts
Added 2 mins ago
Setup/Filer Grinder
Simpson Door
McCleary, WA
· Must possess good work ethics and teamwork skills
Added 3 mins ago
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Project Engineer II
Johns Manville
Cleburne, TX
- $98,800 to $135,900 USD / year
· Prepare, review, deliver, and implement necessary training to maintenance and operations hourly workforce regarding the project
Added 3 mins ago
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Reliability Engineer II
Johns Manville
Cleburne, TX
- $94,100 to $129,400 USD / year
· Must have a strong level of organizational and time management skills, with the ability to effectively manage multiple projects and prioritize tasks
Added 3 mins ago
Senior Director, Strategic Payer Relations
ExactCare Pharmacy, LLC
Remote, United States
…pharmacy benefit management; and specialized support services for Program of All-Inclusive Care for the Elderly. With over 1,400 team members, we care for more than 100,000 people across…
Added 3 mins ago
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AOG Maintenance Technician - New York
CORPORATE FLIGHT MANAGEMENT INC
WHITE PLAINS, NY
- $80,000 to $90,000 USD / year

Installation Made Easy, Inc

Customer Solutions Supervisor

Remote, United States

Remote

$23 to $24 USD / hour

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Job details

Pay: $23 to $24 USD / hour
Workplace: Remote
Experience: IME senior management has over 100 years of retail management and home improvement industry experience.
Posting language: English

Original job description

•

Position Title: Customer Solutions Supervisor Department: Customer Solutions Hourly Rate: $23.00-$24.00 Location: Remote Schedule: 9:00 AM - 6:00 PM ET (Monday, Tuesday, Thursday, Friday, Saturday; OFF on Wednesday and Sunday) Reports To: Customer Solutions Manager Installation Made Easy (“IME”) provides software and process management that enable retailers and contractors to offer installed home improvements to homeowners in a convenient, consistent, and affordable manner. IME senior management has over 100 years of retail management and home improvement industry experience. The Customer Solutions Supervisor leads a team of resolution specialists and customer service representatives to ensure timely, effective handling of escalated customer issues and overall high-quality service delivery. This role focuses on daily operational supervision, coaching, workflow optimization, and acting as a key escalation point for complex customer concerns. Key Daily Responsibilities Team Leadership & Supervision
Supervise the day-to-day performance of customer resolution staff.
Conduct team huddles to share priorities, operational updates, and service goals.
Coach, mentor, and provide performance feedback to team members.

Resolution & Escalation Management

Act as primary escalation contact for complex or high-impact customer issues.
Ensure consistent, professional resolution strategies aligned with policies.
Monitor escalations and track outcomes to improve customer experience.

Operational Oversight & Reporting

Monitor call queues, case backlogs, service levels, and KPIs (e.g., response time, resolution time, customer satisfaction).
Produce daily/weekly performance and trend reports for leadership.
Recommend staffing or process adjustments to meet service targets.

Quality Assurance & Training

Review interactions (calls, emails, chats) to ensure quality and compliance.
Identify coaching opportunities and drive quality improvement initiatives.
Identify ongoing training opportunities and drive efficiencies.

Collaboration & Process Improvement

Work cross-functionally with operations, products, and other departments to solve systemic issues.
Drive improvements to customer processes, workflows, tools, and escalation policies.
Address root causes of recurring customer problems.

Customer Experience Focus

Model professional, empathetic communication and problem-solving.
Ensure team consistently delivers excellent service that aligns with organizational expectations.

Minimum Qualifications:

Proven experience in a call center or customer support environment, with direct involvement in issue resolution and escalations
Previous leadership or supervisory experience (formal or acting) strongly preferred
Strong expertise in service recovery principles and root-cause analysis, with the ability to translate insights into process improvements
Demonstrated ability to manage high-level escalations and complex customer cases with professionalism, empathy, and sound judgment
Excellent communication and conflict-resolution skills, including de-escalation and negotiation
Strong analytical and problem-solving skills, with the ability to assess trends and recommend corrective actions
Experience coaching, mentoring, and performance-managing staff, while upholding quality and service standards
Comfortable working with performance metrics, QA data, and reporting to drive accountability and improvement
Proficiency with CRM platforms and workforce or case-management tools
High attention to detail with strong organizational and time-management skills, including prioritization of competing escalations
Ability to work independently in a fully remote environment, maintaining productivity and leadership presence
Quiet, dedicated home workspace free from background noise and distractions
Reliable high-speed internet connection

Physical Requirements:

Prolonged periods of sitting at a desk and working on a computer.

Benefits to working with IME:

100% remote work environment
Employer provided equipment.
Medical, dental, and vision insurance
Health savings plan includes employer contribution to health savings account.
Medical and dental flexible spending accounts
Company paid basic life, short-term disability, and long-term disability insurance.
401K plan with employer match
Company matches 100% of the first 4% of salary deferrals.
All contributions, including employer contributions, are 100% vested immediately.
Employee discount program for Electronics, Groceries, Travel, Entertainment, and more
Employee assistance program
Pay on demand.
Critical illness, hospital indemnity, group accident, and legal insurance
Paid time off.
And more!

We are an Equal Opportunity and Drug-Free Workplace. The Job Description is not an exhaustive statement of all duties, responsibilities, or qualifications of the job, nor is it intended to limit opportunities for necessary modifications. The Job Description does not constitute an employment contract of any kind.

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Jobs in the United States