Jobs in the United States

25+ jobs

Group jobs by employerEmail me new jobs Save this search

Added 1 min ago
Program Manager, CoC Initiatives & Programs Team
All Chicago Making Homelessness History
Chicago, IL
The Program Manager plays a key role in managing programs, projects, and initiatives that advance the goals of Chicago’s Continuum of Care. The position is responsible for translating…
Added 1 min ago
Quality Review Data Analyst V
TX-HHSC-DSHS-DFPS
AUSTIN, TX
The position is currently eligible to telework up to 3 days per week
Added 1 min ago
Electrical Project Manager (Industrial)
Loenbro
Atlanta, GA
Job Title: Electrical Project Manager (Industrial)
Added 2 mins ago
Senior Operations Manager
University of New Mexico
Albuquerque, NM
The University of New Mexico’s Project ECHO has an exciting opportunity for a Senior Operations Manager to join our Grants Team! This position will provide essential operational leadership…
Added 2 mins ago
CO
Assistant Aquatics Manager
City of North Port
North Port, FL
- $35.8 to $57.27 USD / hour
Ensures high program standards are followed through the provision of regular in-service training.
Added 3 mins ago
Senior Principal AI Product Manager
Associated Bank, NA
Remote, United States
Associated Bank is seeking a Senior Principal AI Product Manager to own the strategy, prioritization, delivery, governance, adoption, and measurable business outcomes of a portfolio of…
Added 4 mins ago
Director of Sales & Marketing
HVMG
Alpharetta, GA
3–5 years of hotel sales leadership experience required; Director of Sales or DOSM experience preferred
Added 5 mins ago
Client Development Manager
quantilope
Remote, United States
quantilope is looking for a Client Development Manager. As a member of quantilope’s Client Development team, you will be a key figure in executing our client strategy across leading US…
Added 6 mins ago
Senior Manager, Software Engineering
TransDigm Group Inc.
Vergennes, VT
Partner closely with program management, hardware engineering, systems engineering, manufacturing, and quality teams to ensure successful integration and delivery of complex aerospace…
Added 6 mins ago
AC
Senior Manager of Financial Planning and Resource Strategy (Closes 12/14/26)
Allegheny County Department of Human Services
Pittsburgh, PA
- $112,000 to $127,000 USD / year
Senior Manager, Financial Planning & Resource Strategy
Added 6 mins ago
VT
Engineering Manager, Chemicals
Voyager Technologies, Inc.
Pueblo, CO
- $200,000 to $230,000 USD / year
…transformative, mission-critical solutions. We tackle the most complex challenges to unlock new frontiers for human progress, fortify national security, and protect critical assets to lead…
Added 7 mins ago
Principal Vehicle/Fluid Management System Engineer/Sr. Principal Vehicle/Fluid Management System Engineer
Northrop Grumman
El Segundo, CA · El Segundo
Must have ability to obtain and maintain Special Access Program (SAP) access via a Program Access Request (PAR)
Added 7 mins ago
Sr Principal Project Management
Northrop Grumman
San Diego, CA · El Segundo, CA · Palmdale, CA · San Diego · El Segundo · Palmdale
Must have ACTIVE U.S
Added 7 mins ago
Principal/Sr Principal Project Management - 20660
Northrop Grumman
Roy, UT · Roy
Must have an active U.S
Added 8 mins ago
Senior Strategic Account Executive
UserTesting Technologies, Inc.
Remote, United States
Experience winning large software and services deals within complex, multi-matrixed enterprises across a variety of industries.
Added 10 mins ago
AT
Senior Program Manager - IT Modernization
AHU Technologies Inc
Washington, DC
- $95 to $100 USD / hour
Active PMP certification is required
Added 10 mins ago
AT
Senior PeopleSoft HCM Program Manager
AHU Technologies Inc
Washington, DC
- $95 to $100 USD / hour
Client is seeking a highly experienced Senior Program Manager to lead and manage its PeopleSoft HCM resource team, including UX/UI Lead, Payroll Functional SME, and Time & Labor Functional…
Added 10 mins ago
ME
Senior Employee Communications & Engagement Partner
Manpower Engineering
Foster City, CA
- $55 USD / hour
…period. The ideal candidate will have strong operations and program management instincts, sound judgment with confidential information, and a bias for action that helps unblock…
Added 10 mins ago
Radiology Technologist
UPMC - Pittsburgh Medical Center
Pittsburgh, PA
Rotating shifts with daylight, evening, and overnight hours
Added 11 mins ago
Operations Management - Division/Business Unit (Non-Executive)
University of Utah
Salt Lake City, UT
…and/or inpatient services, scheduling, materials management, program support, and quality assurance. In collaboration with the Division Chief and Department Administration, provides…
Added 12 mins ago
A
Construction Project Manager
Actalent
Seattle, WA
- $70 to $80 USD / hour
Job Title: Construction Project Manager Data Center Controls & CommissioningJob DescriptionThis role leads complex data center and other mission-critical construction projects with a strong…
Added 12 mins ago
A
Construction Project Engineer
Actalent
Goodyear, AZ
- $60 to $70 USD / hour
…ManagerJob DescriptionThis role oversees construction quality for complex, mission-critical data center projects in Phoenix. The Construction Project Engineer / Construction Quality Manager…
Added 12 mins ago
A
Construction Project Manager 5
Actalent
Fayetteville, GA
- $80 to $97 USD / hour
Job Title: Construction Project ManagerJob DescriptionWe are seeking an experienced Construction Project Manager to support onsite construction activities for a large, complex data center…
Added 12 mins ago
Community Manager
CCMC
Conroe, TX
CAM license required upon hire in Florida, Nevada, and Georgia (within 90 days of hire in all other states)
Added 13 mins ago
Manager, People Analytics and Planning
Ford Global
Dearborn, MI
As Manager, People Analytics and Planning, you will be a trusted analytics and planning partner to HR's senior leaders, including the Chief People & Employee Experience Officer. You will…

Installation Made Easy, Inc

Customer Solutions Supervisor

Remote, United States

Remote

$23 to $24 USD / hour

Apply on workforcenow.adp.com About employer

Applications open in a new tab.

Job details

Pay: $23 to $24 USD / hour
Workplace: Remote
Experience: IME senior management has over 100 years of retail management and home improvement industry experience.
Posting language: English

Original job description

•

Position Title: Customer Solutions Supervisor Department: Customer Solutions Hourly Rate: $23.00-$24.00 Location: Remote Schedule: 9:00 AM - 6:00 PM ET (Monday, Tuesday, Thursday, Friday, Saturday; OFF on Wednesday and Sunday) Reports To: Customer Solutions Manager Installation Made Easy (“IME”) provides software and process management that enable retailers and contractors to offer installed home improvements to homeowners in a convenient, consistent, and affordable manner. IME senior management has over 100 years of retail management and home improvement industry experience. The Customer Solutions Supervisor leads a team of resolution specialists and customer service representatives to ensure timely, effective handling of escalated customer issues and overall high-quality service delivery. This role focuses on daily operational supervision, coaching, workflow optimization, and acting as a key escalation point for complex customer concerns. Key Daily Responsibilities Team Leadership & Supervision
Supervise the day-to-day performance of customer resolution staff.
Conduct team huddles to share priorities, operational updates, and service goals.
Coach, mentor, and provide performance feedback to team members.

Resolution & Escalation Management

Act as primary escalation contact for complex or high-impact customer issues.
Ensure consistent, professional resolution strategies aligned with policies.
Monitor escalations and track outcomes to improve customer experience.

Operational Oversight & Reporting

Monitor call queues, case backlogs, service levels, and KPIs (e.g., response time, resolution time, customer satisfaction).
Produce daily/weekly performance and trend reports for leadership.
Recommend staffing or process adjustments to meet service targets.

Quality Assurance & Training

Review interactions (calls, emails, chats) to ensure quality and compliance.
Identify coaching opportunities and drive quality improvement initiatives.
Identify ongoing training opportunities and drive efficiencies.

Collaboration & Process Improvement

Work cross-functionally with operations, products, and other departments to solve systemic issues.
Drive improvements to customer processes, workflows, tools, and escalation policies.
Address root causes of recurring customer problems.

Customer Experience Focus

Model professional, empathetic communication and problem-solving.
Ensure team consistently delivers excellent service that aligns with organizational expectations.

Minimum Qualifications:

Proven experience in a call center or customer support environment, with direct involvement in issue resolution and escalations
Previous leadership or supervisory experience (formal or acting) strongly preferred
Strong expertise in service recovery principles and root-cause analysis, with the ability to translate insights into process improvements
Demonstrated ability to manage high-level escalations and complex customer cases with professionalism, empathy, and sound judgment
Excellent communication and conflict-resolution skills, including de-escalation and negotiation
Strong analytical and problem-solving skills, with the ability to assess trends and recommend corrective actions
Experience coaching, mentoring, and performance-managing staff, while upholding quality and service standards
Comfortable working with performance metrics, QA data, and reporting to drive accountability and improvement
Proficiency with CRM platforms and workforce or case-management tools
High attention to detail with strong organizational and time-management skills, including prioritization of competing escalations
Ability to work independently in a fully remote environment, maintaining productivity and leadership presence
Quiet, dedicated home workspace free from background noise and distractions
Reliable high-speed internet connection

Physical Requirements:

Prolonged periods of sitting at a desk and working on a computer.

Benefits to working with IME:

100% remote work environment
Employer provided equipment.
Medical, dental, and vision insurance
Health savings plan includes employer contribution to health savings account.
Medical and dental flexible spending accounts
Company paid basic life, short-term disability, and long-term disability insurance.
401K plan with employer match
Company matches 100% of the first 4% of salary deferrals.
All contributions, including employer contributions, are 100% vested immediately.
Employee discount program for Electronics, Groceries, Travel, Entertainment, and more
Employee assistance program
Pay on demand.
Critical illness, hospital indemnity, group accident, and legal insurance
Paid time off.
And more!

We are an Equal Opportunity and Drug-Free Workplace. The Job Description is not an exhaustive statement of all duties, responsibilities, or qualifications of the job, nor is it intended to limit opportunities for necessary modifications. The Job Description does not constitute an employment contract of any kind.

Apply on workforcenow.adp.com About employer

Report this job

Work requirements

Jobs in the United States