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INSPYR Solutions

Technical Project Manager

San Francisco, CA, United States

Apply on inspyrsolutions.com About employer

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Job details

Apply by: Dec 11, 2026
Experience: 5+ years of Project Management experience, with a strong focus on Client Services, Omni-channel, or Ecommerce technology initiatives
Posting language: English
Posted: Nov 10, 2026

Original job description

Title: Technical Project Manager

Location: San Francisco, CA (REMOTE)

Duration: Initial 6 month contract with possible extensions

Technical Project Manager – Client Services & Omnichannel

As a Project Manager, you will drive complex, cross-functional technology initiatives that support ****s client experience across digital, store, and contact center channels. Reporting to a Program Manager, you will manage planning, execution, and delivery across Ecommerce, Store Operations, Customer Service Platforms, and Omnichannel fulfillment capabilities.

You will partner closely with Engineering, Product Management, QE, Operations, and Business stakeholders to ensure seamless delivery of projects that enhance client satisfaction, operational efficiency, and omni-channel scalability. You will help position IT to deliver exceptional outcomes for our business partners while upholding Sephora's core values.

In addition, you will:

Create and maintain detailed project plans, including milestone schedules, scope, resourcing, budgets, risks, and cross-POD dependencies, and track ongoing project status across Client Services and Omni initiatives
Drive execution across client services and commerce platforms that support contact center operations, order services, returns, and omnichannel fulfillment experiences across stores and digital
Exhibit strong ownership and the ability to simplify complex, highly interdependent initiatives involving multiple systems, vendors, and operational teams
Lead projects from initiation through launch and stabilization, ensuring alignment with business outcomes and operational readiness
Proactively manage risks, dependencies, timelines, and budgets, including coordination with Finance partners and support for required approvals
Capture, publish, and follow up on meeting notes, action items, RAID logs, and cross-team communications, ensuring clarity and accountability across stakeholders
Partner with IT and Business program owners to develop accurate delivery estimates and realistic execution plans
Utilize delivery metrics and project data to continuously improve predictability, efficiency, and cost effectiveness across future initiatives
Support team ceremonies, program-level reporting, and integrated planning across the client services and omnichannel portfolio
Leverage AI tools to accelerate delivery and improve team effectiveness (e.g., generating first drafts of project communications, and summarizing decisions/action items), while applying appropriate review, governance, and data handling practices
Support adoption of AI-enabled workflows across project delivery, including standard prompts/templates, knowledge capture, and repeatable automation to improve consistency and reduce manual effort
Demonstrate **** values of Passion for Client Service, Innovation, Expertise, Balance, Respect for All, Teamwork, and Initiative

We're excited about you if you have:

5+ years of Project Management experience, with a strong focus on Client Services, Omni-channel, or Ecommerce technology initiatives
Hands-on experience delivering projects across customer service platforms, order management, returns, fulfillment, and store/digital integrations
Proven experience using Atlassian tools such as JIRA, JIRA Advanced Roadmaps, and Confluence for execution, dependency tracking, and status reporting
A demonstrated track record of successful end-to-end project delivery, from discovery through implementation and stabilization
Strong communication and interpersonal skills, with the ability to influence and collaborate across business, product, engineering, QA, release, and operations teams
Experience managing delivery in Agile environments, with the ability to adapt to hybrid Agile/Waterfall execution models as needed
Comfort working in fast-paced, highly operational domains where uptime, client impact, and service continuity are critical
Experience managing project budgets and partnering with Finance on forecasting and spend tracking
Experience working with AI/GenAI tools (e.g., Microsoft Copilot/ChatGPT or similar) to support project planning, documentation, status reporting, and stakeholder communications
Familiarity with responsible AI and secure data practices (e.g., avoiding sensitive data in prompts, validating outputs, and adhering to company policies)
CSM, or equivalent certification is a plus

Our benefits package includes:

Comprehensive medical benefits
Competitive pay
401(k) retirement plan
…and much more!

About INSPYR Solutions

Technology is our focus and quality is our commitment. As a national expert in delivering flexible technology and talent solutions, we strategically align industry and technical expertise with our clients’ business objectives and cultural needs. Our solutions are tailored to each client and include a wide variety of professional services, project, and talent solutions. By always striving for excellence and focusing on the human aspect of our business, we work seamlessly with our talent and clients to match the right solutions to the right opportunities. Learn more about us at inspyrsolutions.com.INSPYR Solutions provides Equal Employment Opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, or any other protected status. INSPYR Solutions complies with all applicable laws governing nondiscrimination in employment in every location in which the company has facilities. Applicants requiring reasonable accommodation during the application or interview process should contact HR@inspyrsolutions.com for assistance.

Information collected and processed through your application with INSPYR Solutions (including any job applications you choose to submit) is subject to INSPYR Solutions' Privacy Policy and INSPYR Solutions' AI and Automated Employment Decision Tool Policy: https://www.inspyrsolutions.com/policies/. By submitting an application, you are consenting to being contacted by INSPYR Solutions through phone, email, or text.

26-160477

Apply on inspyrsolutions.com About employer

More about this job

Skills

Retail operations
Customer service
POD
Reporting
Teamwork
Project management
Atlassian JIRA
Atlassian Confluence
Communication skills
Interpersonal skills
Agile
Forecasting
Documentation
CSM

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Work requirements

Jobs in the United States