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Added 3 mins ago
Program Manager - Alexandria, VA
Military Spouse Jobs & VetJobs
United States
Akima Data Management is seeking a highly qualified Program Manager to lead a multidisciplinary team supporting mission-critical cybersecurity, information technology, and operational…
Added 10 mins ago
FU
EHR Program Coordinator
FMS USA Fresenius Mgmt Services Inc
Waltham, MA
- $94,000 to $157,000 USD / year
Partner closely with PMO leadership, workstream project managers, implementation partners, and business stakeholders to ensure program transparency, governance compliance, and delivery…
Added 10 mins ago
Workstream Project Manager, Clinical
FMS USA Fresenius Mgmt Services Inc
Remote, United States
…owners, Vendor partners, etc., oversight and management of project delivery related to the EHR Program under Care Delivery – Fresenius Medical Care. This includes but is not limited to…
Added 10 mins ago
Workstream Project Manager, Revenue Cycle
FMS USA Fresenius Mgmt Services Inc
Remote, United States
Lead project management efforts across Revenue Cycle Design Leads, revenue cycle SMEs, analysts, operational stakeholders, vendor partners, and ITS resources to ensure program objectives,…
Added 12 mins ago
CC
Project Engineer
Consigli Construction
Milford, MA
- $76,000 to $90,000 USD / year
Reports to: Senior Project Manager / Project Executive / Director, Project Executive
Added 12 mins ago
CC
Assistant Operations Manager
Consigli Construction
Milford, MA
- $75,000 to $90,000 USD / year
The Assistant Operations Manager supports the Director, General Superintendent in leading construction operations across multiple regions. This role plays a critical part in operational…
Added 12 mins ago
CC
Assistant Operations Manager
Consigli Construction
Boston, MA
- $75,000 to $90,000 USD / year
The Assistant Operations Manager supports the Director, General Superintendent in leading construction operations across multiple regions. This role plays a critical part in operational…
Added 12 mins ago
Senior Safety Manager (Traveling)
Consigli Construction
Saratoga Springs, NY
The Senior Safety Manager is responsible for assisting in the development, implementation, and maintenance of the company’s safety program across job sites within the region. This position…
Added 12 mins ago
Senior Safety Manager (Traveling)
Consigli Construction
Jacksonville, NC
The Senior Safety Manager is responsible for assisting in the development, implementation, and maintenance of the company’s safety program across job sites within the region. This position…
Added 12 mins ago
Senior Safety Manager (Traveling)
Consigli Construction
Albany, NY
The Senior Safety Manager is responsible for assisting in the development, implementation, and maintenance of the company’s safety program across job sites within the region. This position…
Added 12 mins ago
Senior Safety Manager (Traveling)
Consigli Construction
St. Louis, MO
The Senior Safety Manager is responsible for assisting in the development, implementation, and maintenance of the company’s safety program across job sites within the region. This position…
Added 12 mins ago
Senior Safety Manager (Traveling)
Consigli Construction
Wilton, NY
The Senior Safety Manager is responsible for assisting in the development, implementation, and maintenance of the company’s safety program across job sites within the region. This position…
Added 12 mins ago
Senior Safety Manager (Traveling)
Consigli Construction
Havelock, NC
The Senior Safety Manager is responsible for assisting in the development, implementation, and maintenance of the company’s safety program across job sites within the region. This position…
Added 14 mins ago
G
Survey Project Manager - Land Surveying (PS Preferred)
GPAC
Wixom, MI
- $120,000 to $150,000 USD / year
…landed several large projects, including a multi-year (3-year) program, and has an immediate need for a Survey Project Manager to lead field and office survey…
Added 25 mins ago
BA
Special Access Security Officer & Manager
Booz Allen Hamilton
Peterson AFB, CO
- $86,800 to $198,000 USD / year
…We're tasked with managing the byproducts of change through project implementation. Each project we take on presents new…
Added 30 mins ago
IC
Receptionist
ISS Conversational ATS
ATLANTA, GA
- $17.03 to $22.95 USD / hour
…and disability insurance, as well as a comprehensive leave program based on employment status. The hourly pay range for this position is $17.03 - $22.95 per…
Added 37 mins ago
LN
Senior Project Manager
Luster National
Sacramento, CA
- $140,000 to $200,000 USD / year
We’re seeking Senior Project Managers to support large, complex heavy civil infrastructure programs, including highways, roads, bridges and transit (bus and rail), delivered through both…
Added 40 mins ago
Customer Service Representative-OMNI-AFDM
Centex Technologies
Remote, United States
Serve as a liaison who communicates platform capabilities and elevates complex requirements, risks and technical issues to the program manager, project team, business analysts and engineers.
Added 58 mins ago
Sr. Manager, Reimbursement (Remote)
BioTissue Holdings Inc
Miami, FL · Atlanta, GA · Dallas, TX · Charlotte, NC · Philadelphia, PA · New York, NY · San Francisco, CA · Chicago, IL
The Sr. Field Reimbursement Manager partners with physician practices, including both private clinics and hospital-based institutions, to support appropriate patient access and…
Added 1 hour ago
Digital Program Manager
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IL · NV · TX
We are seeking a Digital Program Manager to help deliver a portfolio of digital commerce programs that drive revenue and improve how we serve our customers. Reporting to the VP, Digital…
Added 1 hour ago
Nationwide Traveling Mechanical Project Manager
GPAC
New Orleans, LA
Traveling Project Manager – Mechanical Construction
Added 1 hour ago
UO
Project Coordinator and REACH Lab Manager
University of Colorado Denver
Boulder, CO
- $34,986 USD / year
The Project Coordinator and REACH Lab Manager will oversee the day-to-day coordination of a NIH-funded mixed-methods study examining how neighborhood environments shape cognitive health and…
Added 1 hour ago
UO
Design and Construction Project Manager
University of Colorado Denver
Boulder, CO
- $82,000 to $87,500 USD / year
The Project Manager serves as a key representative of the University in the planning and execution of construction and renovation projects across campus. In this role, you will define…
Added 1 hour ago
UO
Design and Construction Estimator
University of Colorado Denver
Boulder, CO
- $114,000 to $129,000 USD / year
…construction cost estimating, equipping Planners, Engineers, and Project Managers with the tools, knowledge, and confidence to develop well-informed project budgets from the earliest stages…
Added 1 hour ago
G
Project Manager - Architecture - Critical Facilities
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Inspired Thinking Group (ITG)

Senior Customer Success Manager

Nashville, TN, United States

$90,000 to $95,000 USD / year

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Job details

Pay: $90,000 to $95,000 USD / year
Experience: 5+ years of experience in technology customer service, ideally with agency/ SaaS experience.
Posting language: English
Posted: Nov 4, 2026

Original job description

The Senior Customer Success Manager (SCSM) is responsible for guiding clients through every stage of their post-sales journey with ITG’s technology solutions. Acting as the primary relationship owner and trusted advisor, the SCSM ensures clients achieve maximum value and return on their investment by delivering consultative onboarding, project management, tailored training, and proactive account management.

By developing a deep understanding of each client’s business objectives, the SCSM aligns ITG’s solutions with their desired outcomes to drive adoption, satisfaction, and long-term retention. They serve as a bridge between clients and ITG’s internal teams - collaborating closely with account management to strengthen relationships and with product development to provide client feedback that informs innovation and service improvements.

In this role, the SCSM oversees all aspects of client success, including onboarding coordination, solution implementation, and product configuration. They deliver hands-on training to empower new users, monitor adoption and engagement trends, and proactively identify opportunities to improve client experience. When challenges arise, the SCSM acts as the client’s advocate, facilitating issue resolution and ensuring timely, effective support.

Ultimately, the Senior Customer Success Manager is accountable for ensuring clients are not only satisfied but also see measurable business value through their partnership with ITG. Their success is defined by seamless implementations, high adoption rates, client retention, and the overall strength of ITG’s client relationships.

This role will follow a hybrid work schedule at our client's site in the greater Nashville area, working onsite Monday-Thursday. Relocation is not provided for this role.

Responsibilities:

Drive client adoption, satisfaction and retention through conducting an in-depth client discovery and onboarding the correct ITG solution to optimize value.
Enable successful roll-out of our products, including participation in installation activities, training clients in product use, planning and overseeing project management, and trouble-shooting client specific product challenges.
Analyze client usage and results data, leveraging such analysis to create and implement best practices within assigned client’s user base.
Marshall ITG resources across the organization as needed to provide client product support.
Improve customer service experience, create engaged customers, and facilitate organic growth through an understanding of ITG’s products.
Manage client satisfaction through client input, KPIs, or net promoter score.
Identify opportunities for clients to act as ITG product advocates (e.g. testimonials, case studies, etc.).
Collaborate closely with sales to support pilot customers, renewals, and expansion opportunities.
Ability to present to key stakeholders.
Maintain cadence of communication to clients about their product adoption trends, user sentiment, and sharing user success stories and best practices.
Represent the voice of the client to inform and influence sales processes and our product roadmap.
5+ years of experience in technology customer service, ideally with agency/ SaaS experience.
3+ years managing enterprise or strategic accounts with demonstrated success driving customer retention and account growth.
Retail, agency, or MarTech industry experience preferred. Strong technical and non-technical project management.
Bachelor’s degree preferred.
Exceptional communication skills, highly organized, collaborative and detail oriented.
Proven experience providing support to customers or providing training on company products.
Demonstrated success in utilizing reporting tools such as Monday, Planhat, Asana, Jira and other reporting dashboards.
Ability to translate product value to both technical and non-technical audiences.
Empathetic, positive attitude with a desire to help our clients reach their goals.
Ability to solve complex problems. You’ll need to be able to understand and unravel problems to offer appropriate, advice, support and solutions.
Demonstrates a naturally inquisitive mindset, proactively asking thoughtful questions to fully understand challenges, uncover root causes, identify opportunities for improvement, and explore better, more effective ways of working.

On top of a competitive salary, you can expect a whole load of perks:

Unlimited PTO after 90-days of employment
10 paid holidays plus your birthday off
Comprehensive benefits including medical, dental, vision
401k with employer matching (after 1 year of service)
Referral bonus for bringing great talent to the organization
A savings discount plan on entertainment, hotel stays, travel, shopping, and more!

In accordance with applicable pay-transparency laws, the compensation range for this role reflects a good-faith estimate based on factors including internal equity, relevant experience, skills, qualifications, geographic location, and market data. Final compensation will be determined at the time of offer. The expected base salary range for this role is: $90,000-95,000 USD annually.

We Value Diversity We champion and welcome diversity in our workforce and ensure all job applicants receive equal and fair treatment, regardless of age, race, gender or gender identity, religion, sexual orientation, disability, or nationality.

What's next? If you found yourself interested in knowing more, drop us your application and someone from our team will be in touch.For US based roles, ITG participates in E-Verify, the federal program for electronic verification of eligibility. E-Verify general information: Learn more. E-Verify Poster can be viewed here

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More about this job

Skills

Sales
Customer service
Communication skills
Project management
Provide training
Asana
Jira
Reporting

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