Jobs in the United States

25+ jobs

Group jobs by employerEmail me new jobs Save this search

Added 2 mins ago
Certified Nursing Assistant (SIGN-ON BONUS) | Horizon Home Health and Hospice | Mountain Home, ID
Horizon Home Health and Hospice
Mountain Home, ID
Benefits: Referral program, Tuition Reimbursement, 401(k), Health Insurance, Dental Insurance, Vision Insurance, Voluntary Benefits, Health Savings Account, Flexible Spending Account, Paid…
Added 3 mins ago
Client Relationship Manager
Rockefeller Capital Management
Carmel, IN
…seeking a motivated individual to join its growing team as a Client Relationship Manager. The Client Relationship Manager will work with our Rockefeller Global Family Office Team members…
Added 4 mins ago
ME
Youth Program Manager
Mission Edge
Vista, CA
- $20 to $25 USD / hour
Operation HOPE-North County is seeking a compassionate, creative, organized, and enthusiastic Youth Program Manager to lead and strengthen our HOPE for Kids youth enrichment program.
Added 12 mins ago
TH
Marketing Manager - Full Time
Trinity Health
Westchester, IL
- Full-time
The Marketing Manager supports Loyola Medicine’s marketing and communications team in executing creative production of marketing, digital and social media for service lines of the health…
Added 12 mins ago
Senior Manager Manufacturing Strategy
Caterpillar, Inc.
Pontiac, IL
Oversee the hiring, development and management of all project teams within the program, including both internal staff and external contractors. Also, directs day-to-day work assignments…
Added 12 mins ago
Manager Knowledge Based Engineering - Supply Chain
Deloitte
Chicago, IL
…miss the chance to be part of a team that provides exceptional client value while advancing your professional journey. Apply now and become a vital part of our innovative and dynamic…
Added 12 mins ago
Audit Manager, Manufacturing Industry
Wipfli Advisory LLC
Lincolnshire, IL
CPA license required
Added 12 mins ago
COMSEC Manager
SAIC
Scott Afb, IL
Must have at least one of these IAT Level II certifications: Security+, CECCNA-Security, CySA+ **, GICSP, GSEC, CND, SSCP
Added 12 mins ago
E
Project Manager
Exelon
OAKBROOK TERRACE, IL
- $83,200 USD / year
Manage (or support a Principal or Senior Project Manager with the management of) transmission, substation, distribution, gas, and/or information technology projects consisting of…
Added 12 mins ago
E
Sr Project Manager
Exelon
OAKBROOK TERRACE, IL
- $100,800 USD / year
The Project Manager is an individual contributor accountable for project budgets, team performance and developing strategic plans to implement projects for various organizations.…
Added 12 mins ago
E
Sr Business Program Manager
Exelon
OAKBROOK TERRACE, IL
- $88,800 USD / year
Understand business processes and provide guidance for end users. Provide day-to-day client support and conduct diagnostics as necessary to ensure optimal performance. Assist and advise…
Added 12 mins ago
K
Project Manager - Kiewit Power Delivery Engineering
Kiewit
Itasca, IL
- $152,000 to $160,000 USD / year
We are seeking an experienced Engineering Project Manager to support our expanding Power Delivery team, which provides engineering and design services to major utilities and transmission &…
Added 12 mins ago
Financial Operations Analyst, POS Rebate
CVS Health
Northbrook, IL
The Analyst, POS Rebate Operations provides operational support to the Senior Manager POS Rebate Operations. This position will support the POS Rebates program, it's clients and CPOS.
Added 12 mins ago
CATERING OPERATIONS MANAGER - DEERFIELD, IL
Compass Group, North America
DEERFIELD, IL
The Catering Operations Manager holds duties related to successful execution and coordination for on and off premise Company events. The position entails a need for excellent attention to…
Added 13 mins ago
O
Enterprise Task Order Delivery Owner
Oracle
Springfield, IL
- $91,400 to $187,000 USD / year
Oracle Health Government Services is seeking a skilled Federal Program Manager specializing in federal task order ownership, contract delivery, scope governance, requirements management,…
Added 13 mins ago
O
Cloud Consulting Delivery Lead- Fusion Applications
Oracle
Springfield, IL
- $126,200 to $264,100 USD / year
As needed, act as functional Executive Sponsor for a complex program/client, providing guidance and direction to project team and client.
Added 13 mins ago
FINANCE MANAGER
Compass Group, North America
Springfield, IL
The Financial Manager is a results-oriented finance focus role reporting to the Sr Director of Finance. This role also works closely with operations leadership and the broader finance team.…
Added 13 mins ago
M&E Sourcing Manager
American Express Global Business Travel
Springfield, IL
If you love building relationships and sharing your expertise with others, you may be the perfect Sourcing and Meeting Manager for our team. In this role, you’ll guide clients through the…
Added 13 mins ago
SYSTEMS CLINICAL NUTRITION MANAGER II
Compass Group, North America
Springfield, IL
Wellness & Support – Employee Assistance Program, FSAs, and health programs
Added 13 mins ago
Facilities Management Director - Binghamton, NY
Compass Group, North America
Springfield, IL
Must have knowledge and expertise in NFPA, TJC, CMS, DNV, EPA, and OSHA codes and regulations and the ability to interpret and implement
Added 13 mins ago
Facilities Management Director - Wakefield, RI
Compass Group, North America
Springfield, IL
Must have knowledge and expertise in NFPA, TJC, CMS, DNV, EPA, and OSHA codes and regulations and the ability to interpret and implement
Added 13 mins ago
Associate, Registrations & Governance
BMO Financial Group
Chicago, IL
…alignment with regulatory requirements and the BMO Compliance Program. Working closely with business partners and internal stakeholders, the Associate helps identify and mitigate regulatory…
Added 13 mins ago
Senior Manager, Health Benefits Consulting
Deloitte
Chicago, IL
Are you an experienced health and welfare benefits consultant ready to lead complex client work? As a Senior Manager, Health Benefits Consulting, you will advise commercial employers and…
Added 13 mins ago
MuleSoft Integration Architect
Capgemini
Chicago, IL
…technology solutions that drive business value and enhance client experiences. You will contribute to the design, development, and continuous improvement of scalable, high-quality solutions…
Added 13 mins ago
MuleSoft API Development
Capgemini
Chicago, IL
…technology solutions that drive business value and enhance client experiences. You will contribute to the design, development, and continuous improvement of scalable, high-quality solutions…

Closed listing

Inspired Thinking Group (ITG)

Senior Customer Success Manager

Nashville, TN, United States

$90,000 to $95,000 USD / year

This opening has closed.

The original listing is kept below for reference.

Find open jobs More jobs with this employer

About employer

Job details

Pay: $90,000 to $95,000 USD / year
Experience: 5+ years of experience in technology customer service, ideally with agency/ SaaS experience.
Posting language: English
Posted: Nov 4, 2026

Similar jobs hiring now

Added 12 mins ago
Sr Manager, Partner Relationship Manager
CVS Health · Remote
Added 15 mins ago
Senior Platform and Data Product Manager – CVS Media Exchange (CMX)
CVS Pharmacy, Inc. · Remote
Added 32 mins ago
Manager, Trading
BetMGM LLC · Remote
Added 34 mins ago
Customer Success Operations Manager
Jobgether · Remote
$120,000 to $130,000 USD / year

Search current openings

Original job description

Archived listing. The details below describe a past opening.

The Senior Customer Success Manager (SCSM) is responsible for guiding clients through every stage of their post-sales journey with ITG’s technology solutions. Acting as the primary relationship owner and trusted advisor, the SCSM ensures clients achieve maximum value and return on their investment by delivering consultative onboarding, project management, tailored training, and proactive account management.

By developing a deep understanding of each client’s business objectives, the SCSM aligns ITG’s solutions with their desired outcomes to drive adoption, satisfaction, and long-term retention. They serve as a bridge between clients and ITG’s internal teams - collaborating closely with account management to strengthen relationships and with product development to provide client feedback that informs innovation and service improvements.

In this role, the SCSM oversees all aspects of client success, including onboarding coordination, solution implementation, and product configuration. They deliver hands-on training to empower new users, monitor adoption and engagement trends, and proactively identify opportunities to improve client experience. When challenges arise, the SCSM acts as the client’s advocate, facilitating issue resolution and ensuring timely, effective support.

Ultimately, the Senior Customer Success Manager is accountable for ensuring clients are not only satisfied but also see measurable business value through their partnership with ITG. Their success is defined by seamless implementations, high adoption rates, client retention, and the overall strength of ITG’s client relationships.

This role will follow a hybrid work schedule at our client's site in the greater Nashville area, working onsite Monday-Thursday.

Responsibilities:

Drive client adoption, satisfaction and retention through conducting an in-depth client discovery and onboarding the correct ITG solution to optimize value.
Enable successful roll-out of our products, including participation in installation activities, training clients in product use, planning and overseeing project management, and trouble-shooting client specific product challenges.
Analyze client usage and results data, leveraging such analysis to create and implement best practices within assigned client’s user base.
Marshall ITG resources across the organization as needed to provide client product support.
Improve customer service experience, create engaged customers, and facilitate organic growth through an understanding of ITG’s products.
Manage client satisfaction through client input, KPIs, or net promoter score.
Identify opportunities for clients to act as ITG product advocates (e.g. testimonials, case studies, etc.).
Collaborate closely with sales to support pilot customers, renewals, and expansion opportunities.
Ability to present to key stakeholders.
Maintain cadence of communication to clients about their product adoption trends, user sentiment, and sharing user success stories and best practices.
Represent the voice of the client to inform and influence sales processes and our product roadmap.

Requirements

5+ years of experience in technology customer service, ideally with agency/ SaaS experience.
3+ years managing enterprise or strategic accounts with demonstrated success driving customer retention and account growth.
Retail, agency, or MarTech industry experience preferred. Strong technical and non-technical project management.
Bachelor’s degree preferred.
Exceptional communication skills, highly organized, collaborative and detail oriented.
Proven experience providing support to customers or providing training on company products.
Demonstrated success in utilizing reporting tools such as Monday, Planhat, Asana, Jira and other reporting dashboards.
Ability to translate product value to both technical and non-technical audiences.
Empathetic, positive attitude with a desire to help our clients reach their goals.
Ability to solve complex problems. You’ll need to be able to understand and unravel problems to offer appropriate, advice, support and solutions.
Demonstrates a naturally inquisitive mindset, proactively asking thoughtful questions to fully understand challenges, uncover root causes, identify opportunities for improvement, and explore better, more effective ways of working.

Benefits

On top of a competitive salary, you can expect a whole load of perks:

Unlimited PTO after 90-days of employment
10 paid holidays plus your birthday off
Comprehensive benefits including medical, dental, vision
401k with employer matching (after 1 year of service)
Referral bonus for bringing great talent to the organization
A savings discount plan on entertainment, hotel stays, travel, shopping, and more!

In accordance with applicable pay-transparency laws, the compensation range for this role reflects a good-faith estimate based on factors including internal equity, relevant experience, skills, qualifications, geographic location, and market data. Final compensation will be determined at the time of offer. The expected base salary range for this role is: $90,000-95,000 USD annually.

We Value Diversity We champion and welcome diversity in our workforce and ensure all job applicants receive equal and fair treatment, regardless of age, race, gender or gender identity, religion, sexual orientation, disability, or nationality.

What's next? If you found yourself interested in knowing more, drop us your application and someone from our team will be in touch.For US based roles, ITG participates in E-Verify, the federal program for electronic verification of eligibility. E-Verify general information: Learn more. E-Verify Poster can be viewed here

About employer

More about this job

Skills

Sales
Customer service
Communication skills
Project management
Provide training
Asana
Jira
Reporting

Report this job

Work requirements

Jobs in the United States