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Pro Assistant Department Manager
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PRO Services Specialist
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- From $15.1 USD / hour
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PRO Services Specialist
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Deco Department Manager
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Deco Assistant Department Manager
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…have a positive shopping experience by receiving exceptional customer service and product…
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Deco Assistant Department Manager
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Insight

Team Lead Integration Lab Services

Fort Worth, United States

$34 USD / hour

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Job details

Pay: $34 USD / hour
Apply by: May 1, 2027
Posting language: English
Posted: Nov 2, 2026

Original job description

Requisition Number: 106830

Team Lead Integration Lab Services

Location: This is an onsite work opportunity in our Fort Worth, TX office.

Shift: 2:00pm - 10:30pm CST

Salary: $34/hr

Insight at a Glance

14,000+ engaged teammates globally
$8.2 billion in revenue in 2025
Certified as a Great Place to work in 9 Countries in 2025
Fortune 500 Company (No. 447) in 2025
Received 25+ industry and partner awards in the past year
$1.4M+ total charitable contributions in 2024 by Insight globally

Now is the time to bring your expertise to Insight. We are not just a tech company; we are a people-first company. We believe that by unlocking the power of people and technology, we can accelerate transformation and achieve extraordinary results. As a Fortune 500 Solutions Integrator with deep expertise in cloud, data, AI, cybersecurity, and intelligent edge, we guide organizations through complex digital decisions.

About the role

The Integration Lab Team Lead provides daily technical direction and floor coordination for device provisioning, configuration, testing, asset tagging, kitting, and production handoff. This working-lead role ensures that technicians execute approved integration lab work instructions, maintain accurate SAP records, and complete client orders to established quality, service-level, and shipment requirements. The Team Lead serves as the first point of escalation for provisioning and order-processing issues while partnering with lab leadership, engineering, deployment management, inventory control, and shipping to resolve barriers and maintain predictable workflow. What you’ll do at Insight:

Translate supervisor-approved priorities into daily bench assignments based on
order readiness, technician training, available capacity, client commitments, and
shipping cutoffs.
Lead shift-start huddles and communicate work assignments, quality alerts, priority
changes, and operational constraints.
Monitor order volume, work in process, aging, throughput, and blocked work;
rebalance assignments within delegated authority and escalate resource gaps.
Perform hands-on provisioning and troubleshooting as needed to support
production continuity.
Confirm that the correct, approved revision of client-specific work instructions,
build requirements, and acceptance criteria is available before work begins.
Verify device models, part numbers, quantities, accessories, serial numbers, and
asset identifiers against the order and pick documentation before bench
processing.
Lead execution of approved operating-system deployment, imaging, modern
provisioning, application installation, firmware and BIOS configuration, enrollment,
and functional testing activities applicable to the client program.
Use SAP to review assigned orders, priorities, material availability, processing
status, and completion requirements in accordance with approved site procedures
and assigned access.
Ensure the approved order type and workflow are used for provisioning, production,
repair, or rework; route order-type questions to the designated process owner.
Perform or coordinate required quality-control inspections, configuration checks,
functional tests, labeling verification, and documentation reviews.
Contain nonconforming product, preserve traceability, and coordinate authorized
rework and corrective actions with quality and engineering.
Train and cross-train technicians on approved work instructions, provisioning tools,
SAP workflows, ESD practices, and safe device handling; maintain training records
as assigned.
Communicate order status, service-level risks, technical issues, and recovery
needs clearly and promptly to lab leadership and relevant stakeholders.
Coordinate with deployment management, client operations, warehouse teams,
inventory control, engineering, and shipping to resolve dependencies without
making unauthorized client commitments.

Be AmbITious: This opportunity is not just about what you do today but also about where you can go tomorrow. When you bring your hunger, heart, and harmony to Insight, your potential will be met with continuous opportunities to upskill, earn promotions, and elevate your career.

What were looking for:

Education or certification: Current CompTIA A+ certification OR an associate or
bachelor’s degree in Information Technology, Computer Science, Computer
Engineering, or a closely related technical discipline. This alternative qualification
pathway is proposed for this role and requires HR approval.
Technical experience: At least two years of relevant device provisioning,
configuration, IT support, integration lab, or bench-service experience, including at
least one year troubleshooting laptop and desktop hardware.
Lead experience: Prior experience coordinating work assignments, training
technicians, or serving as a technical escalation resource in a production or service
environment.
Provisioning knowledge: Demonstrated proficiency with Windows operating
systems, vendor diagnostic tools, hardware and peripheral configuration, software
installation, and at least one enterprise imaging or provisioning platform.
SAP capability: Practical experience with SAP order processing, inventory
transactions, status tracking, or production/service workflows relevant to lab
operations; ability to learn and consistently execute site-specific transactions.
Process discipline: Ability to interpret and follow technical work instructions,
accurately maintain records, identify discrepancies, and preserve order and device
traceability.
Operational execution: Ability to work in a high-volume environment, organize
competing priorities, meet established service-level requirements, and escalate
risks before commitments are missed.
Communication and collaboration: Clear written and verbal communication,
customer-service orientation, sound problem-solving skills, and the ability to
explain procedures and respond professionally to questions.
Business tools: Working proficiency with spreadsheets, email, collaboration tools,
and technical documentation applications.

Preferred Qualifications:

Both an IT-related degree and current CompTIA A+ certification.
At least one relevant OEM hardware certification, such as Dell, HP, or Lenovo;
required before performing vendor-restricted service activities where applicable.
Experience with Windows Autopilot, Microsoft Intune, Configuration
Manager/SCCM, MDT-based client environments, or other approved deployment
platforms.
Experience supporting mobile devices, thin clients, servers, or Apple provisioning
workflows where included in the assigned lab program.
Familiarity with basic networking, LAN/WAN concepts, deployment connectivity
troubleshooting, and basic scripting or task automation.

What you can expect We’re legendary for taking care of you, your family and to help you engage with your local community. We want you to enjoy a full, meaningful life and own your career at Insight. Some of our benefits include:

Freedom to work from another location - even an international destination - for up to 30 consecutive calendar days per year.
Access to 11 thriving and diverse Teammate Resource Groups

But what really sets us apart are our core values of Hunger, Heart, and Harmony, which guide everything we do, from building relationships with teammates, partners, and clients to making a positive impact in our communities.

Join us today, your ambITious journey starts here.

Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.

When you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the interview process.

At Insight, we celebrate diversity of skills and experience so even if you don’t feel like your skills are a perfect match - we still want to hear from you!

Insight does not accept unsolicited resumes from recruiters or employment agencies. Unsolicited resumes will be treated as direct applications from the candidate, and recruiters or agencies who submit candidates for this position without a prior, written vendor agreement will not be eligible for any form of compensation, even if the candidate is hired.

Posting Notes: Fort Worth || Texas (US-TX) || United States (US) || Distribution Center || None || US - Fort Worth, TX ||

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