Requisition Number: 106872
Sr. Technician Data Center Services
Location: This role is fully onsite in Fort Worth, TX
Shift: 9:30am - 6:00pm CST
Salary: $28 / hourly
Insight at a Glance
14,000+ engaged teammates globally
$8.2 billion in revenue in 2025
Certified as a Great Place to work in 9 Countries in 2025
Fortune 500 Company (No. 447) in 2025
Received 25+ industry and partner awards in the past year
$1.4M+ total charitable contributions in 2024 by Insight globally
Now is the time to bring your expertise to Insight. We are not just a tech company; we are a people-first company. We believe that by unlocking the power of people and technology, we can accelerate transformation and achieve extraordinary results. As a Fortune 500 Solutions Integrator with deep expertise in cloud, data, AI, cybersecurity, and intelligent edge, we guide organizations through complex digital decisions.
About the role:
The Senior Technician supports advanced integration, deployment, operation, maintenance, and troubleshooting activities across Insight lab and data center environments. This hands-on role independently executes complex build plans, performs server and network configuration, manages firmware and software baselines, implements approved VLAN changes, validates infrastructure health, and resolves technical issues while maintaining safety, security, quality, and customer requirements.
The Senior Technician serves as a technical escalation point and work leader for technicians and associate engineers. The role coordinates daily technical activities, verifies work quality, improves procedures, supports customer acceptance, and helps develop repeatable capabilities for high-density and artificial intelligence infrastructure rack builds.
Key Responsibilities:
Lab and Data Center Operations
- Lead and perform staging, integration, installation, relocation, maintenance, decommissioning, and inventory activities for servers, storage, networking, accelerators, racks, and supporting infrastructure.
- Interpret engineering designs, rack elevations, bills of materials, cabling diagrams, implementation plans, and customer requirements; identify risks or discrepancies before execution.
- Coordinate daily technical work, sequencing, access, tools, materials, and handoffs to meet schedule and quality commitments.
- Maintain asset, serial-number, rack-position, port, cable, power, firmware, configuration, and test-result records throughout the lifecycle.
- Support incident response, preventive maintenance, remote-hands requests, equipment replacement, root-cause investigation, and service restoration.
Server, Storage, and Platform Configuration
- Configure BIOS/UEFI, management controllers, processors, memory, storage, RAID, network adapters, host bus adapters, accelerators, boot settings, operating systems, and hypervisors according to approved standards.
- Independently diagnose hardware, boot, storage, operating-system, management plane, compatibility, and performance issues using vendor and platform tools.
- Execute diagnostics, burn-in, health checks, resiliency tests, and customer acceptance procedures; analyze results and drive corrective action.
- Perform component installation and replacement while observing electrostatic discharge, torque, airflow, compatibility, and warranty requirements.
Network, IOS, Firmware, and VLAN Management
- Stage, configure, back up, upgrade, validate, and recover network switches and related devices using approved IOS or equivalent vendor software.
- Apply coordinated firmware baselines across servers, management controllers, storage devices, adapters, switches, power equipment, and supported peripherals.
- Verify compatibility, dependencies, image integrity, boot variables, licensing, startup and running configurations, management reachability, and post-change health. • Implement approved VLAN, access-port, trunk, permitted-VLAN, native-VLAN, port channel, and management-network changes.
- Prepare and follow change plans, peer-review requirements, maintenance windows, validation criteria, evidence standards, and rollback procedures.
- Troubleshoot switching, routing adjacency, transceiver, fiber, copper, cabling, addressing, link aggregation, and management connectivity issues within assigned scope.
AI and High-Density Rack Builds
- Lead hands-on assembly and integration of AI infrastructure racks containing GPU accelerated compute, high-speed Ethernet or InfiniBand networking, storage, management switches, power distribution, telemetry, and associated cabling.
- Verify rack elevations, weight distribution, rail installation, equipment placement, cable routing, labeling, service clearances, airflow, and bill-of-material accuracy.
- Coordinate power-readiness checks, feed and power-distribution-unit mapping, redundancy validation, load awareness, grounding requirements, and documented power-on sequencing.
- Support cooling-readiness and environmental validation for high-density equipment, including airflow controls and liquid-cooling procedures when trained and authorized.
- Apply rack-wide configuration and firmware baselines; validate management access, fabric connectivity, storage paths, time synchronization, telemetry, hardware health, thermal performance, and resiliency.
- Lead rack-level burn-in and acceptance testing, collect evidence, resolve defects, and prepare systems for customer review and deployment.
- Help develop repeatable AI build standards, automation inputs, checklists, test plans, lessons learned, and capacity requirements.
Technical Leadership and Continuous Improvement
- Serve as an escalation resource for technicians and associate engineers; provide hands-on coaching, work direction, and knowledge transfer.
- Review completed work for technical accuracy, documentation quality, safety, security, and adherence to approved procedures.
- Coordinate with engineering, project management, logistics, quality, security, facilities, vendors, and customers to resolve blockers and manage dependencies.
- Create and maintain standard operating procedures, work instructions, troubleshooting guides, checklists, and technical knowledge articles
- Identify opportunities to improve quality, cycle time, automation, tooling, material flow, observability, and first-pass yield.
- Communicate status, risks, incidents, defects, and resource needs clearly to technical and operational stakeholders.
Quality, Security, and Safety
- Follow Insight policies, customer controls, change-management practices, manufacturer requirements, and applicable site procedures.
- Protect customer data, credentials, configuration files, software images, and confidential information using approved access and media-handling practices.
- Maintain chain of custody and complete, audit-ready records for assets, changes, configurations, testing, exceptions, and remediation.
- Enforce electrostatic-discharge controls, lifting and material-handling practices, electrical safety, personal protective equipment, and lockout/tagout requirements where applicable.
- Stop and escalate work when requirements are unclear, conditions are unsafe, authorization is missing, or the change exceeds assigned authority.
What we’re looking for:
- Associate degree in computer science, information technology, electronics, networking, engineering technology, or a related field; equivalent technical certifications and relevant experience may be considered.
- Three or more years of progressive hands-on experience supporting enterprise servers, networks, data centers, integration labs, or comparable technical environments. Demonstrated experience independently configuring, upgrading, testing, troubleshooting, and documenting enterprise hardware and infrastructure.
- Working knowledge of server architecture, out-of-band management, RAID and storage, operating systems, virtualization, Ethernet, TCP/IP, subnetting, VLANs, access and trunk ports, and structured cabling.
- Experience executing controlled IOS, software, firmware, and configuration changes with backup, validation, evidence, and rollback procedures.
- Ability to read rack elevations, wiring diagrams, bills of materials, implementation plans, technical manuals, and change records.
- Demonstrated ability to coordinate work, mentor less-experienced teammates, manage competing priorities, and communicate technical issues clearly.
- Ability to satisfy applicable background, customer-site, security, and access requirements.
Be AmbITious: This opportunity is not just about what you do today but also about where you can go tomorrow. When you bring your hunger, heart, and harmony to Insight, your potential will be met with continuous opportunities to upskill, earn promotions, and elevate your career.
But what really sets us apart are our core values of Hunger, Heart, and Harmony, which guide everything we do, from building relationships with teammates, partners, and clients to making a positive impact in our communities.
Join us today, your ambITious journey starts here.
Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.
When you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the interview process.
At Insight, we celebrate diversity of skills and experience so even if you don’t feel like your skills are a perfect match - we still want to hear from you!
Insight does not accept unsolicited resumes from recruiters or employment agencies. Unsolicited resumes will be treated as direct applications from the candidate, and recruiters or agencies who submit candidates for this position without a prior, written vendor agreement will not be eligible for any form of compensation, even if the candidate is hired.
Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.
Insight does not accept unsolicited resumes from recruiters or employment agencies. Unsolicited resumes will be treated as direct applications from the candidate, and recruiters or agencies who submit candidates for this position without a prior, written vendor agreement will not be eligible for any form of compensation, even if the candidate is hired.
Posting Notes: Fort Worth || Texas (US-TX) || United States (US) || IT Infrastructure & Support || None || US - Fort Worth, TX ||